Laboratoriumdiscounter 

This company’s rating is unavailable due to a breach of our guidelines.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Extremely bad customer service. The order took more than a month to arrive in two deliveries. The second one never happened. When I contact customer service for help, the person speaks very badly by e... See more

Rated 5 out of 5 stars

Contrary to the first order some years ago, this one was smooth and fast, no problems, and even the GLS service which is very annoying with me usually and don’t want to came bring me the parcel !... See more

Rated 5 out of 5 stars

Perfect. I was hesitant because of some negative reviews here but took my chance. I'm delighted. The buying experience was very intuitive. My order got shipped out the same day and I got it my order... See more

Rated 5 out of 5 stars

I ordered on the 17th of Oct, ten(10) spools of a specific hose with an amount of around 1500 Euros. Today I received my order as promised. The price was better than the other competitors. The custom... See more


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Products, Great Service

I ordered two items, they are 99.9% pure.
The staff were efficient and helpful.
The items were well packaged and arrived
in a few days by courier.
I am very happy with the items I purchased and the service provided.

November 25, 2024
Unprompted review
Laboratoriumdiscounter logo

Reply from Laboratoriumdiscounter

Happy customers like you are why we do what we do. Thanks for the fantastic review!

Rated 5 out of 5 stars

Very nice and fast service

Very nice and fast service. Their products are premium quality. Highly recommend!

November 24, 2024
Unprompted review
Laboratoriumdiscounter logo

Reply from Laboratoriumdiscounter

Very good to hear, thanks for the review

Rated 1 out of 5 stars

No product and no refund!

Ordered two items that seemingly were in stock. Waited a week or so for tracking number. Sent mail that give me the tracking number or refund please. Got reply that I will be refunded. Its been 4 business days now and it is clear that they are holding my money and did not refund. Looks like they operate from home and order stuff from china only after a customer places an order. Expensive, slow and shady.

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great chemical supplier

Great chemical supplier, highly recommended.
+ wide selection of chemicals, glassware and other supplies
+ nice and helpful support
+ the items arrive very well-packaged
Only issue so far is that one is only informed about backorder items upon the arrival of the package by checking the delivery note, as there is sadly no information on that beforehand.

October 14, 2024
Unprompted review
Rated 1 out of 5 stars

I had a very bad experience

I had a very bad experience. I called and wrote to them several times but didn’t receive a response. The shipping times are not as shown on the website. Be careful!

Update 19.11.2024:

It’s surprising that you have time to respond on Trustpilot but not to my emails. My dissatisfaction stems from multiple issues: shipping delays (one order took 12 days to ship instead of 3-5 as promised, making it impossible for me to collect; another wasn’t shipped for weeks despite my cancellation request), lack of communication (no response since October 23rd), and a dismissive attitude blaming me for problems caused by your delays.

November 6, 2024
Unprompted review
Laboratoriumdiscounter logo

Reply from Laboratoriumdiscounter

Hi,

Im confused, how does you not being home ( weird as a company) equals us not shipping on time? The orders were being dropped of at a pafcelpoint and awaiting pickup which you never did.

Rated 2 out of 5 stars

I placed an order a month ago

18.10 -after providing the information, the money is not returned, do not order from them...
30.10. - order came...
----
I placed an order a month ago, it hasn't been sent yet, no one is answering my email...

How can I know that you do not deliver to Croatia?!
if you saw the order for Croatia, you should have contact me and return the money, and as for the other reviews that are similar, what does that mean that they are not true?
You don't answer on emails, but when a negative review arrives, you're there in a second...
ORD86708 < ----
What i need to do to get my money back?

October 10, 2024
Unprompted review
Laboratoriumdiscounter logo

Reply from Laboratoriumdiscounter

Damn thats wild, since we dont deliver to Croatia ( which is where you are comming from according to your trustpilor profile ) And also because we do not have any person in our database named Gogson. Also weird is that your other reviews on other companies are exactly the same.... Im sure you have tried to call us :)

,

We ALWAYS answer emails within 24 hours, so it probably has something to do on your side, or maybe our email provider saw it as spam. You know,,, these things happen. ¯\_(ツ)_/¯

Also might be me, but if i email a person or company and they dont answer emails i just call them? Thats why we also have a phone number listed on our website. Of course for some people its easier to write multiple emails which all never get replied to and then write an angry review without any usefull information. Even in your second Edit of your review you still didnt think about actually sending any info we could find an order on.....

the trustpilot platform is absolute trash for these kind of conversations because everyone can edit them in any order instead of placing it in new posts below the original.

I suggest if you really did place an order you either call us or reply to this response with an ordernumber and or name

Rated 1 out of 5 stars

Eine Katastrophe (Updated)

Eine Katastrophe. Seit Monaten (!) versuche ich erfolglos eine Gutschrift für zwei nicht gelieferte Produkte zu erhalten. Erst hat man mich dreimal (!) nach meiner IBAN gefragt, jedes Mal sind dazwischen Wochen vergangen. Dann hat man nach ca. einem Monat die Gutschrift für eines der Produkte refundiert. Jetzt werde ich nicht mehr nach dem IBAN gefragt, sondern plötzlich versteht man kein Deutsch mehr und ich solle noch einmal alles auf Englisch schreiben. Der ganze Prozess war und ist extrem mühsam. Man sollte sich gut überlegen, ob man dort etwas bestellt und gute Nerven haben.

Update after the reply:
This was not a surprise. Like in all other answers to all other negative feedback it is of course the customers who is the problem. You should really change your attitude. I get e-mail conversation in German language from you and I answer to exactly these mails. If you can't keep track of your customer conversation history you better work on that too. The problem is also not the fact that you did not send the products I ordered, it is that you are not capable of paying me my money back in a reasonable time. Until today I wait for my refund. So stop your passive aggressive communication and start doing your job. Thank you.

September 26, 2024
Unprompted review
Laboratoriumdiscounter logo

Reply from Laboratoriumdiscounter

Hi,

if you dont open a new email everytime when you send us an email and just reply to the reply that we send you it would have been alot easier for us. You sending us a new email everytime without refference to the old one is very confusing. Also, we reply to you in english and you keep opening new emails in german, this is making it very difficult for our customer service to keep track on what is going on. We reply in english for the specific reason so that colleagues can later read the same theard of emails without having to translate the entire conversation.

Also if you took the time to read the product information you would have seen that this product can only be sold to company's with a valid VAT number,

Rated 1 out of 5 stars

Ghost Provider

Provider do not answer at any mail, do not ship any product and kepp money. I'm oblige to report to police as fraud. Worst experience ever.

September 13, 2024
Unprompted review
Laboratoriumdiscounter logo

Reply from Laboratoriumdiscounter

Hi,

Can you please provide us with more details?

Rated 5 out of 5 stars

Perfect

I received the product quickly, in two weeks as indicated. Unfortunately, the package suffered a shock that broke the container inside, but after contacting customer service, which responds quickly by email, I sent them photos and another product was sent, even more quickly. Very well packaged. I can only recommend this site.

August 30, 2024
Unprompted review
Rated 4 out of 5 stars

communication error

Today I received my order. 3 weeks took to have it. Because of errors caused by e-mail who put the company answer into my spam folder I wrote a very bad comment for this company.
At the end, everything was fine but still, the logistic need to be improved, the customer service need to be improve. For this, one star minus. Thanks for delivery, late but still done.

August 21, 2024
Unprompted review
Laboratoriumdiscounter logo

Reply from Laboratoriumdiscounter

Hi,

Thank you for the review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look