Extremely bad customer service. The order took more than a month to arrive in two deliveries. The second one never happened. When I contact customer service for help, the person speaks very badly by e... See more
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See what reviewers are saying
Contrary to the first order some years ago, this one was smooth and fast, no problems, and even the GLS service which is very annoying with me usually and don’t want to came bring me the parcel !... See more
Perfect. I was hesitant because of some negative reviews here but took my chance. I'm delighted. The buying experience was very intuitive. My order got shipped out the same day and I got it my order... See more
I ordered on the 17th of Oct, ten(10) spools of a specific hose with an amount of around 1500 Euros. Today I received my order as promised. The price was better than the other competitors. The custom... See more
Breach of guidelines
Great Products, Great Service
I ordered two items, they are 99.9% pure.
The staff were efficient and helpful.
The items were well packaged and arrived
in a few days by courier.
I am very happy with the items I purchased and the service provided.

Reply from Laboratoriumdiscounter
every thing on schedule,
every thing on schedule,
Product is as listed on site

Reply from Laboratoriumdiscounter
Very nice and fast service
Very nice and fast service. Their products are premium quality. Highly recommend!

Reply from Laboratoriumdiscounter
Best I've found in Belgium
They have a very good range and delivery is quick.
The product was delivered to someone…
The product was delivered to someone else in the campus and no action from your side. Very unpleasant
No product and no refund!
Ordered two items that seemingly were in stock. Waited a week or so for tracking number. Sent mail that give me the tracking number or refund please. Got reply that I will be refunded. Its been 4 business days now and it is clear that they are holding my money and did not refund. Looks like they operate from home and order stuff from china only after a customer places an order. Expensive, slow and shady.
Great chemical supplier
Great chemical supplier, highly recommended.
+ wide selection of chemicals, glassware and other supplies
+ nice and helpful support
+ the items arrive very well-packaged
Only issue so far is that one is only informed about backorder items upon the arrival of the package by checking the delivery note, as there is sadly no information on that beforehand.
just what I need for my saltwater aquarium
Laboratoriumdiscounter always have a lot of different chemicals, just what I need for my saltwater aquarium.
Cheap prices and fast delivery.
Very good containers and well packed :-)
I had a very bad experience
I had a very bad experience. I called and wrote to them several times but didn’t receive a response. The shipping times are not as shown on the website. Be careful!
Update 19.11.2024:
It’s surprising that you have time to respond on Trustpilot but not to my emails. My dissatisfaction stems from multiple issues: shipping delays (one order took 12 days to ship instead of 3-5 as promised, making it impossible for me to collect; another wasn’t shipped for weeks despite my cancellation request), lack of communication (no response since October 23rd), and a dismissive attitude blaming me for problems caused by your delays.

Reply from Laboratoriumdiscounter
Delivery to germany
Delivery to germany asap after paying and goods correspond exactly to the specifications - thanks
I placed an order a month ago
18.10 -after providing the information, the money is not returned, do not order from them...
30.10. - order came...
----
I placed an order a month ago, it hasn't been sent yet, no one is answering my email...
How can I know that you do not deliver to Croatia?!
if you saw the order for Croatia, you should have contact me and return the money, and as for the other reviews that are similar, what does that mean that they are not true?
You don't answer on emails, but when a negative review arrives, you're there in a second...
ORD86708 < ----
What i need to do to get my money back?

Reply from Laboratoriumdiscounter
Eine Katastrophe (Updated)
Eine Katastrophe. Seit Monaten (!) versuche ich erfolglos eine Gutschrift für zwei nicht gelieferte Produkte zu erhalten. Erst hat man mich dreimal (!) nach meiner IBAN gefragt, jedes Mal sind dazwischen Wochen vergangen. Dann hat man nach ca. einem Monat die Gutschrift für eines der Produkte refundiert. Jetzt werde ich nicht mehr nach dem IBAN gefragt, sondern plötzlich versteht man kein Deutsch mehr und ich solle noch einmal alles auf Englisch schreiben. Der ganze Prozess war und ist extrem mühsam. Man sollte sich gut überlegen, ob man dort etwas bestellt und gute Nerven haben.
Update after the reply:
This was not a surprise. Like in all other answers to all other negative feedback it is of course the customers who is the problem. You should really change your attitude. I get e-mail conversation in German language from you and I answer to exactly these mails. If you can't keep track of your customer conversation history you better work on that too. The problem is also not the fact that you did not send the products I ordered, it is that you are not capable of paying me my money back in a reasonable time. Until today I wait for my refund. So stop your passive aggressive communication and start doing your job. Thank you.

Reply from Laboratoriumdiscounter
Great company Good quality and fast shipping that’s…
Good quality and fast shipping that’s all you can ask for

Reply from Laboratoriumdiscounter
Ghost Provider
Provider do not answer at any mail, do not ship any product and kepp money. I'm oblige to report to police as fraud. Worst experience ever.

Reply from Laboratoriumdiscounter
Perfect
I received the product quickly, in two weeks as indicated. Unfortunately, the package suffered a shock that broke the container inside, but after contacting customer service, which responds quickly by email, I sent them photos and another product was sent, even more quickly. Very well packaged. I can only recommend this site.
communication error
Today I received my order. 3 weeks took to have it. Because of errors caused by e-mail who put the company answer into my spam folder I wrote a very bad comment for this company.
At the end, everything was fine but still, the logistic need to be improved, the customer service need to be improve. For this, one star minus. Thanks for delivery, late but still done.

Reply from Laboratoriumdiscounter
Easy order process and fast delivery

Reply from Laboratoriumdiscounter
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