Laced Hair Extensions Reviews 99

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Absolute garbage hair extensions. They are not using real hair - it is cheap synthetic hair colored to make them appear like it’s remy but I promise it’s not. After one wash so much color came out in... See more

Rated 3 out of 5 stars

I’ve been in IBE extensions for almost 5 years and tried many different brands. I was actually a model for this brand and was so excited! Unfortunately, the hair has been a big let down. It doesn’t pl... See more

Rated 5 out of 5 stars

I was so happy when I learned that Laced Hair was providing online education. During COVID and being out of work it is nice to be able to refresh and continue your education in the safety of your own... See more

Company replied

Rated 1 out of 5 stars

Worst hair and company ever. Im a licensed cosmetologist. I ve been using hair extensions since I was 19 (now 34) and this hair felt horrible from the first day. One wash and forge about it! For 659$?... See more

Company replied

Company details

  1. Hair Extensions Supplier

Written by the company

Laced Hair Extensions are 100% pure remy European quality hair. We use the latest methods for all hair types and textures for longer, thicker, beautiful hair!


Contact info

2.2

Poor

TrustScore 2 out of 5

99 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Online Education through Laced was 100% worth the investment.

I was so happy when I learned that Laced Hair was providing online education. During COVID and being out of work it is nice to be able to refresh and continue your education in the safety of your own home. The presentation was amazing, I was super impressed. I learned so much that I didn’t learn in past extension classes. I will definitely be taking future education from Laced Hair!

May 20, 2020
Unprompted review
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Reply from Laced Hair Extensions

Thanks for the great review Alexa!

Rated 5 out of 5 stars

Laced hair refresher course

Lacey is very professional, knowledgeable, and kind! I loved her refresher course, and I love the support from her and her team!

May 20, 2020
Unprompted review
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Reply from Laced Hair Extensions

Thank you for the kind words Ashtyn, we love to help!

Rated 1 out of 5 stars

NOT HAPPY WITH LACED EXTENSIONS

I recently purchased laced hair extensions from my hair stylist. I had them put in this last Friday. I do not like them at all!!! They are very thick, so much that I am can hardly sleep. When I talked to someone in the salon in Utah they asked what kind I had and it was determined it was the machine sewn wefts. The girl said they sounded like they might be stacked too??? I have two rows and they are both pretty thick, it seems like a rope around my head. I have worn Great Lengths for many years and I was convinced these would be better even less costly. I can hardly tell when my Great Lengths are bonded in my hair. They are very small and hardly notice they are in my head!!! I will have to deal with paying for them to be put in my hair and now to be taken out after less than a week, but i would greatly appreciate a refund for my hair purchase!!!

I await for your reply,

Linda Ellison
(209)988-1946

May 12, 2020
Unprompted review
Laced Hair Extensions logo

Reply from Laced Hair Extensions

Hi Linda,

We are so sorry you did not have a good experience having your Laced Hair installed. We would be more than happy to refer you to a Laced Hair certified stylist for proper installation, our customer service team has been in touch and are happy to help!

Rated 1 out of 5 stars

Horrible hair quality and equally bad customer service

Horrible hair quality and customer service. I've had my hair extensions in for a month and the hair extensions are shedding like crazy. Their customer service is a joke, they do not issue refunds on their poor quality hair. They offered for me to return the hair so they can "take a look at what's going on". This look is an exorbitant cost to me as I have to pay to remove the extensions and the pay to reinstall when I receive the hair. Do not recommend purchasing hair from here. It's poor quality they will just shed and you'll be out $$$$$

April 7, 2020
Unprompted review
Laced Hair Extensions logo

Reply from Laced Hair Extensions

Maggie, I'm so sorry that you had such a poor experience as we understand that extensions are a major investment. There are many things that can happen after you receive your hair extensions that can compromise the integrity of the hair, this is why we try to find out as much as we can about the installation and any coloring processes used when customers have a problem with their hair. Unfortunately, every once there are situation that do require us to actually get our hands back on the hair to better asses the issue. Our customer service team will be standing by, ready to help, if you change your mind.

Rated 5 out of 5 stars

Love laced hair extensions

Love laced hair extensions, education and the entire staff.

They are always on top of things. The education that Rachel heads is amazing. I cannot wait for more clients to love their hair as much as I do

March 2, 2020
Unprompted review
Rated 1 out of 5 stars

Bad customer service! Hair is NOT consistent

I have loved Laced! I have used their hair, and I have referred my clients to them for years. On Black Friday, I ordered hair for myself. I had it installed and instantly knew something was different. The hair matted and was so hard to brush out! It was so bad I had to take the hair out. I was extremely disappointed because I have never experienced this before and I spent $300. I reached out to Laced through email and asked if this was normal. No response, I called the store and the girl told me she couldn’t help my but to email them again. I emailed, no response. I am so sad because I have loved Lace, but I will never order from them again, nor will my clients. After my experience talking to others, this has happened before! For as expensive as their hair is, and as much as I have ordered though them, you would think a response would be the least they could do.

February 16, 2020
Unprompted review
Laced Hair Extensions logo

Reply from Laced Hair Extensions

Shianne,
I am so sorry you have had this experience. I have looked into it and it appears our Customer Service Team responded within a couple days of receiving your email and they have yet to receive a response. Possibly it went to your junk folder? Please email support@lacedhair.com so we can be sure to make it right for you!

Rated 1 out of 5 stars

Disappointed

I purchased a set of Laced Hair clip in extensions years ago through this company and the quality was great. They lasted me about two years and wore and styled them all the time! So, I decided to buy another set since the quality that I remember was awesome. SUPER DISAPPOINTED with my recent purchase. The quality of the hair I received is garbage. After only washing them once and having them for only one month, I can already tell that I will have to trash this hair within the next couple of months.. I emailed customer service letting them know that I was really upset about the quality of this hair and they didn't even respond. I am sad to say, that I will not be purchasing Laced Hair extensions ever again.

February 8, 2020
Unprompted review
Laced Hair Extensions logo

Reply from Laced Hair Extensions

Melinda,
I am so sorry to hear this. Please email marketing@lacedhair.com and we will be sure to make it right for you.

Rated 5 out of 5 stars

best

best hair, best packaging, fastest shipping, great deals, and best aftercare sheets. i love laced.🖤

February 6, 2020
Unprompted review
Rated 5 out of 5 stars

Laced hair is the only hair I will use

Laced hair is the only hair I will use. I am a repeat customer. The quality of hair is outstanding, and I recieved my extensions in the mail 1 day earlier than the fastest expected delivery date, and that was during a week with a holiday! I have used both wafts for hand tied extensions and keratin bonds and I love them both!

January 6, 2020
Unprompted review

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