Absolute garbage hair extensions. They are not using real hair - it is cheap synthetic hair colored to make them appear like it’s remy but I promise it’s not. After one wash so much color came out in... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been in IBE extensions for almost 5 years and tried many different brands. I was actually a model for this brand and was so excited! Unfortunately, the hair has been a big let down. It doesn’t pl... See more
I was so happy when I learned that Laced Hair was providing online education. During COVID and being out of work it is nice to be able to refresh and continue your education in the safety of your own... See more
Company replied
Worst hair and company ever. Im a licensed cosmetologist. I ve been using hair extensions since I was 19 (now 34) and this hair felt horrible from the first day. One wash and forge about it! For 659$?... See more
Company replied
Company details
Written by the company
Laced Hair Extensions are 100% pure remy European quality hair. We use the latest methods for all hair types and textures for longer, thicker, beautiful hair!
Contact info
11176 Auto Mall Drive, 84070, Sandy, United States
- customercare@lacedhair.com
- lacedhair.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Empty package
I received a package with no extensions. I had ordered before Black Friday when the hair was instock but no because they failed to ship the hair to me they are out of stock if the color I need. Poor customer service. Now I have no extensions for my client.

Reply from Laced Hair Extensions
I just bought tape in extensions…
I just bought tape in extensions yesterday and washed them so they wouldn't look so shiny like "Barbie," hair as I have always done with previous extensions. The hair stinks and I washed it with high quality shampoo and have never had an issue with other brands of hair. This hair smells horrible and is still silky, I hope the smell goes away and the silky feel. Not to mention when I bought the hair, they said the tape on the extensions haven't been sticking and to buy a set of extra tape too. I was pressed for time and a function to attend so I had to get them still, but now this?!
After researching, this "burnt," smell on the extensions may be because this is NOT REAL remy hair! Previous extensions that I have purchased from different brands have never had this smell and after looking up this issue, I am being told there is a good chance this "Remy real hair," may actually be fake!
-Laticia
385-424-8890

Reply from Laced Hair Extensions
Absolutely love this hair
Absolutely love this hair! The quality is amazing and I loved the beads with purchase promo in October. I won’t buy hair anywhere else! You can’t beat this quality!
Excellent Customer Service and Amazing Hair!!
Excellent customer service. The product is unbelievable and highly recommended for anyone looking for extensions. The hair last so long it is definitely worth paying more money up front than the cheaper brands. Believe me you will never regret it.
I love love using laced hair
I love love using laced hair ! Quality and color is always top notch !
Lost my package in the mail even after…
Lost my package in the mail even after I emailed them my correct address & clarified where to send it. & I had to go to the post office3x&they sent me 1 pack of tapes after I tried to order 2. I’ve been a good customer and I am not happy with the Last business was transaction.

Reply from Laced Hair Extensions
These are the best quality extensions…
These are the best quality extensions with the most beautiful color options! Also the customer service this company provides is above and beyond excellent!
Worst hair and company ever
Worst hair and company ever. Im a licensed cosmetologist. I ve been using hair extensions since I was 19 (now 34) and this hair felt horrible from the first day. One wash and forge about it! For 659$? The company deleted their reviews on facebook and on their web! So what are they hidding? They even Blocked me from Instagram cause I left a comment about my horrible experience!

Reply from Laced Hair Extensions
Love the quick delivery
I love Laced Hair
I love Laced Hair! Great quality and super nice staff!
Great quality
Great quality, amazing customer service, and quick delivery!
The product is top knotch
The product is top knotch. The hair is beautiful , high quality, and long lasting. Shipping is also quite fast. My only complaint is that colors are often out of stock making it difficult to deliver services and I have had lost opportunities as a result. If you are able to make a big investment and purchase hair way ahead of orders, you should do it.
It’s a hit or miss with the consistency and quality of hair
I bought 4 batches of hair. Two have been terrible and two have been amazing. The two batches of hair that were awful the company replaced for me.
This company is like none other
This company is like none other! They are so passionate about their product and the people buying it! Top quality extensions!
Always the best quality hair and…
Always the best quality hair and customer service of any company I’ve used. Loyal customer for life.
Love the product
Love the product! Amazing customer service!
Clients are always so happy!
I love Laced Hair!
I love Laced Hair!
I feel more confidant and happy wearing laced extensions.
Great quality and beautiful hair
Great quality of hair and beautiful colors. It’s much smoother and softer than other brands I’ve used. I just wish the prices wouldn’t keep going up constantly.😬
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







