Laclosetdechanel Reviews 121

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting the beautiful dresses and their excellent quality. People also appreciate the staff's helpfulness and the outstanding service provided, noting the constant communication and quick responses. However, some customers were dissatisfied with their orders, specifically regarding sizing issues. A few people reported that made-to-measure dresses were too long or too small, and some children's sizes were completely incorrect, requiring alterations despite being custom ordered.

What people talk about most

Product

Clients share positive opinions on product quality and versatility. Many customers praise the amazing quality... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the amazing quality of... See more

Staff

Reviewers express high satisfaction with the staff, consistently highlighting their helpfulness and... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fantastic help and service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If I could give 6 stars, I would! The dresses were absolutely beautiful, and Chanel was incredible - she even helped me change colours at the last minute. All the girls felt so beautiful, and the dres... See more

Rated 5 out of 5 stars

Helpful from the very beginning! Had swatches ordered and advice off them for colourings to match flowers etc.. all sent very quickly. Dresses were perfect and fit everyone amazingly! Lovely material... See more

Rated 5 out of 5 stars

La closest were helpful from beginning to end, really simple to give them measurements and they all came and fit perfectly! Last minute we decided to get matching ties for groom and groomsmen and even... See more

Rated 5 out of 5 stars

The moment I decided to go with La Closet De Chanel, I knew I’d made the perfect choice. Constant communication, and check ins and when the dresses arrived I was just taken away by the quality of all... See more


Company details

  1. Wedding Service

Written by the company

La Closet De Chanel is a UK based Multi Award Winning Co Specialising in Multiway Dresses & Jumpsuits. Our collection is made to order meaning we can cater for all ages, shapes and sizes! The Perfect option for your Bridesmaids


Contact info

4.8

Excellent

TrustScore 5 out of 5

121 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Autumnal wedding vibes

The wide variety of colour available was fantastic and the ability to buy swatches before purchasing made it all the easier to bring my vision to life! The type of the dress is amazing, I had a large and varied bridal party and the multiway allowed everyone to wear it a way that suited them. Cannot recommend this company enough and have pointed several people in their direction

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I bought my bridesmaids dresses, matching ties for the men, bowties for the page boys and dogs, and sash and headband bow for the flower girl and the help and service was fantastic. Any questions I had were answered quickly and the quality of the items was amazing. The girls had so many compliments! I loved that each dress was slightly different to match everyone's personality and flatter different shapes. Highly recommend!

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

The moment I decided to go with La…

The moment I decided to go with La Closet De Chanel, I knew I’d made the perfect choice. Constant communication, and check ins and when the dresses arrived I was just taken away by the quality of all of the girls dresses. They looked absolutely stunning, all of the bridesmaids felt confident and comfortable all day, they could wear them in a way that suited them which was perfect! Thank you so much for making our day even more special with these beautiful dresses.

October 11, 2025
Unprompted review
Rated 3 out of 5 stars

The material was good quality and we…

The material was good quality and we loved the colour and fabric. However, all of the dresses required alterations, and the children’s sizes were completely incorrect. Unfortunately, there is only a 10-day window to raise issues, and we were unable to get all the dresses tried on by the bridesmaids within that timeframe. It would be much more helpful if customers could book a delivery date to ensure they can get a bridesmaid try on session within that date of the 10 day window.

We also booked a deal that included a free scrunchie, which did not arrive.

While we were very happy with the look and feel of the fabric, we wouldn’t pay for made-to-measure again, as the sizing was completely wrong. In future, we would order a standard size and have it altered.

My flower girl’s dress kept twisting and sitting awkwardly throughout the day due to the poor fit.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

Dresses were made in timely manner and arrived absolutely perfectly! Colour and quality of the dresses was great and they fit all of my bridesmaids so well! Very versatile and inclusive! Order process and delivery was super easy too!

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Bridesmaid Dresses

I absolutely LOVED my bridesmaid dresses. The sage green colour and forest green colour is stunning and looked exactly as was described on the website. I also loved the fact my bridesmaids could each wear their dress in a way that felt comfortable for them. The dress comes with a bandeau which also helped with more support and coverage. The quality of the material is great and I would highly recommend if you are looking for versatile bridesmaid dresses.

September 20, 2025
Unprompted review
Laclosetdechanel logo

Reply from Laclosetdechanel

Thank you so much we are so pleased you loved them and the girls looked sensational, beautiful wedding, congratulations. Ps we are obsessed with your dress ❤️

Rated 5 out of 5 stars

5 ⭐️⭐️⭐️⭐️⭐️

I cannot recommend Chanel highly enough! From the very first line of communication, she was so easy to deal with and made the entire ordering process seamless and stress-free. She was incredibly responsive, helpful, and genuinely lovely throughout the whole experience.

The dresses themselves were absolutely stunning, amazing quality, beautifully made, and so flattering on all of my bridesmaids. They suited every shape and size perfectly, and each of the girls looked incredible.

What truly went above and beyond was how Chanel handled my very last-minute request for matching ties after an issue with our original ones. Despite the short notice, she was able to accommodate us and completely saved the day!

Chanel has truly thought of everything, even down to the little tips and tricks that make the whole process so much easier. I’m so grateful for her care, talent, and attention to detail. Thank you for helping make our wedding so special. I couldn’t be happier! 💕

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend more if I tried!

La closest were helpful from beginning to end, really simple to give them measurements and they all came and fit perfectly! Last minute we decided to get matching ties for groom and groomsmen and even though it was last minute they still got them sent out to us really quickly ! The dresses got so many compliments and all the girls felt really comfortable, couldn’t recommend them more if I tried!

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Stunning

The entire process from our initial communication was incredibly simple and straightforward. The instructions were clear and detailed, and even when I had follow-up questions, Chole responded quickly and effectively. She was also always friendly and helpful. My bridal party loved the wedding dresses – they were incredibly comfortable and supportive. All of our wedding guests were blown away by how beautiful they looked, and the colours were absolutely stunning.

Thank you so much - I highly recommend your services.

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful, Comfortable dresses!

All communication was quick and professional. The process of ordering the dresses was so simple and the guides provided couldn’t be easier to follow. All the girls had so many compliments on the dresses throughout the day from guests. Feedback from the girls was that the dresses were so comfortable and easy to move it. They weren't restricting in anyway and looked amazing too! The dresses allowed all my bridesmaids to wear the dress in a way which they felt comfortable which as a bride was my priority. Some of the girls changed the style from day time-night which everyone loved! I would highly recommend these dresses to anyone.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

great experience!

From the moment I initially enquired, to receiving part of the order and making payments, the team were fantastic! It’s a shame you only need to order bridesmaid dresses once as it’s been an absolute pleasure liasing with the team.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Wedding in Africa - Chanel is 10/10!

If I could give 6 stars, I would! The dresses were absolutely beautiful, and Chanel was incredible - she even helped me change colours at the last minute. All the girls felt so beautiful, and the dresses fit perfectly. Our wedding was in Zambia, where we live, and Chanel took the time to chat through climate worries and every detail before making our final decisions. She’s amazing! Any bride-to-be, 10/10 recommend!

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you thank you !!

Thank you thank you !!
I was due to get married in 2021 with a colour scheme of rose gold, which was gorgeous! Covid hit and we had to postpone our wedding. We then fell pregnant (with twins!) so adding on children’s ties this time round ! Our colour scheme and vibe had changed during this time and Chanel was so lovely, understanding and accommodating.
And wow ! The dresses were just stunning 🤩 we chose the dark sage green and the colour was gorgeous on all my bridesmaids. My girls felt comfortable and amazing in them and were able to style them in different ways that suited them perfectly.
I will be recommending you to everyone I know getting married ! Thank you again, you should be so proud of yourself and your business xxx

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect dresses for destination weddings

I had the most amazing experience with laclosetdechanel.com.. I contacted them late April to ask if I was too late to order our bridesmaids dresses as had been let down with ones I was originally going to order.. I was replied to very promptly by the director of the company chanel who advised me the I'd missed the cut off for June but added that she would see what she's could do to help.. She asked how many dresses I needed sizes and colour I was after.. To cut a long story short she did all 5 of my beautiful bridesmaid dresses for us in the most amazing colour and at such short notice.. She literally went above and for me and I can not thank her enough..!! Absolutely amazing customer service.. I literally don't know what I would of done if it wasn't for her..!! I will 100% be recommending laclosetdechanel.com to any friends of family that are looking for bridesmaid dresses in the future.. I'd also like to say how amazing the quality of the dresses were.. All my girls absolutely loved them.. The material and colour were beautiful.. We got married in Cyprus so were perfect for the girls in the heat..

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Wow wow wow!

Wow!! Honestly couldn’t have asked for better bridesmaid dresses! The communication from the start of the process to the quality of the dresses was amazing. I ordered a few different swatches to make sure I got the right colour. The girls absolutely loved the dresses and said how comfortable they felt in them all day! I ordered the sunset purple and honestly couldn’t be any happier with how they looked! The girls sent measurements and they were made to order. One of my bridesmaids lives away so couldn’t try it on straight away, she found out that she ordered the wrong size length! Chànel was incredible and made a new dress for me with just 4 weeks to go until the wedding!! So so happy with the results and the pictures speak for themselves! If you are looking for bridesmaid dresses look no further!

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered 3 multiway dresses with slits…

I ordered 3 multiway dresses with slits and 1 jumpsuit in peach for my July 2025 wedding , the quality was outstanding , the dresses where so lovely and perfect for all wearing them , I loved the Bardot style so we used them mainly , I loved that my bridesmaids where able to change styles for the evening , I loved the flexibility around how many different styles available , the communication was brilliant with Chanel - I loved my day and these dresses where beautiful!

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

A very easy and helpful company to…

A very easy and helpful company to order from. I ordered 8 bridesmaid dresses, 2 flower girl sashes and 8 ties. The quality of everything was beautiful. My girls loved their dresses and felt amazing in them. Thank you very much!

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Dusty blue multiway dresses

I ordered the dusty blue multiway bridesmaid dresses here and absolutely loved them! Each of my bridesmaids sent their measurements so they fit perfectly, the shipping was quick and once we watched the videos a couple of times the process was straightforward. The girls felt confident and I loved how they looked!

July 17, 2025
Unprompted review
Laclosetdechanel logo

Reply from Laclosetdechanel

Thank you for your lovely review x

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