Laclosetdechanel Reviews 121

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting the beautiful dresses and their excellent quality. People also appreciate the staff's helpfulness and the outstanding service provided, noting the constant communication and quick responses. However, some customers were dissatisfied with their orders, specifically regarding sizing issues. A few people reported that made-to-measure dresses were too long or too small, and some children's sizes were completely incorrect, requiring alterations despite being custom ordered.

What people talk about most

Product

Clients share positive opinions on product quality and versatility. Many customers praise the amazing quality... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the amazing quality of... See more

Staff

Reviewers express high satisfaction with the staff, consistently highlighting their helpfulness and... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fantastic help and service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If I could give 6 stars, I would! The dresses were absolutely beautiful, and Chanel was incredible - she even helped me change colours at the last minute. All the girls felt so beautiful, and the dres... See more

Rated 5 out of 5 stars

Helpful from the very beginning! Had swatches ordered and advice off them for colourings to match flowers etc.. all sent very quickly. Dresses were perfect and fit everyone amazingly! Lovely material... See more

Rated 5 out of 5 stars

La closest were helpful from beginning to end, really simple to give them measurements and they all came and fit perfectly! Last minute we decided to get matching ties for groom and groomsmen and even... See more

Rated 5 out of 5 stars

The moment I decided to go with La Closet De Chanel, I knew I’d made the perfect choice. Constant communication, and check ins and when the dresses arrived I was just taken away by the quality of all... See more


Company details

  1. Wedding Service

Written by the company

La Closet De Chanel is a UK based Multi Award Winning Co Specialising in Multiway Dresses & Jumpsuits. Our collection is made to order meaning we can cater for all ages, shapes and sizes! The Perfect option for your Bridesmaids


Contact info

4.8

Excellent

TrustScore 5 out of 5

121 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Beautiful dresses

I had an amazing experience with Laclosetdechanel, from the first enquiry to receiving the dresses everything was on point. Quick replies to any enquires and fully detailed instructions on how to measure and order my bridesmaids dresses.

The girls looked amazing on the day thank you so much for being such a big part of our day they were beautiful xxx

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality dresses

Great quality dresses made to order in a huge range of colours. I ordered some swatches initially and none of them were quite right but they were so helpful and sent some suggestions that were closer to what I was picturing. Both bridesmaids were pleased especially as they were made to measure so fit great. Very soft and comfortable to wear all day. We even got a matching little bag for each bridesmaid for free!

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing dresses

My bridal party & I absolutely loved these dresses, They were perfect for each of my girls to wear them exactly how they wanted to, to feel comfortable. They were great for the Cyprus heat, well made and the photo's are stunning, they got so many compliments. Couldn't recommend enough! Thank you again 💚

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful dresses

Beautiful dresses
I couldn’t believe the quality of these dresses for the price, absolutely amazing I ordered them and I added an extra inch to everyone’s dress as we weren’t sure what shoes they were wearing and it was so easy to take off the extra length the rest fitted absolutely beautifully I couldn’t get it off my flower girl when she first tried it on she said she looked like a princess! Each of my bridesmaids mad MOH have very different styles and I wanted them to all look the same but feel comfortable and secure these dresses provided exactly that they all had the straps differently but they all matched perfectly would highly recommend

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

Look no further!!

If you want your bridesmaids to look beautiful, feel comfortable, and be able to style a dress however they want whilst still having a unified looking bridal party, then look no further. I picked laclosetdechanel for my wedding after wearing their dresses as a bridesmaid myself twice, so this review comes from both a bride and bridesmaid. I could not be happier with the service and product provided. With such a reasonable price for such high quality dresses, easy process, and personal service throughout, I honestly don’t know why anyone would get their bridesmaid dresses from anywhere else. This was the easiest part of wedding planning for me. I am constantly recommending laclosetdechanel and will continue to do so. Thankyou endlessly xxx

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

I absolutely loved the dresses on the…

I absolutely loved the dresses on the website & as I have 9 bridesmaids I wanted everyone to look different so chose the multi ways

Upon arrival I loved them … until my bridesmaids tried them on and they where all way too long and one was too small, we used the guide provided by the company and they haven’t used the measurements we given.. I’ve sent them off to a seamstress now which has cost me a further £200 I was told to send them back to laclosetdechanel but I really can’t take the risk of them coming back with incorrect measurements.. it’s a shame when the dresses are lovely.

The dresses shouldn’t need to be sent back to be rectified they should have came made to measure which is what I ordered and paid for ..

July 12, 2025
Unprompted review
Laclosetdechanel logo

Reply from Laclosetdechanel

Hi Ami,
Thank you for your review. We are sad to read this as we have given multiple options to rectify. We have answered your emails almost immediately even on the weekend. Your wedding is October so we asked to either send us a video of the dresses showing the length on a tape measure so we can clearly see that it is a fault of ours and not a fault when taking the measurements. I offered to send a pre paid label to return the dresses so we can put right at no charge and this was declined this morning. You have demanded i send the sum of £200 but will not let me see the lengths against a tape measure either in person or on a video. I have also asked to speak with your seamstress to take away any stress from yourself so they can show me the issue and then if we find the fault to be ours we can sort. Unfortunately you have not wanted to cooperate with us which is very sad and so we are left with no options. I’m not sure there are not any company’s out there who would transfer over £200 without being able to check the dresses for ourselves or on video. I haven’t once said that I won’t help you infact I have spent most of my Monday morning back and forth on email with you but for some reason you do not want me to see the dresses which is strange. We wish you a lovely wedding.

Rated 5 out of 5 stars

Dusky Blue Multiway Dresses

I found it really hard to find bridesmaid dresses that suited my bridesmaid's individual styles. My maid of honour recommended Laclosetdechanel after finding their business page on Instagram. I reached out straight away and my experience was positive from the start with staff being very responsive and helpful with sizing and colour choices. I also decided to ask a friend to be a bridesmaid 2 weeks before my wedding to which I thought there would be no chance of getting a third bridesmaid dress at such short notice. But I was wrong, Laclosetdechanel blew me away by sending me a third dress 1st class in the exact same colour! Thank you so much! The girls looked stunning in their dusky blue dresses perfect colour for our summer wedding. I highly recommend x

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend! The dresses were stunning, ordering was really easy and the customer service was excellent. The girls bandeaus were a bit big but Chanel swapped them for me no questions asked. We also got some scrunchies matching the girls dresses that were so cute in their bridesmaid bags. Thank you so much!

June 6, 2025
Unprompted review
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Reply from Laclosetdechanel

Thank you for your lovely review x

Rated 5 out of 5 stars

Recommended 100%

All contact was very quick & dresses were delivered earlier than expected! Was super happy with the dresses, excellent quality, beautiful colour & my bridesmaids looked absolutely stunning! Thank you xx

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

The most amazing bridesmaids dresses…

The most amazing bridesmaids dresses with the most amazing customer service.
Chanel was so helpful from start to finish, the dresses were delivered and packaged so neatly, I had 2 classic, 2 fishtail, 2 fishtail with trains and a flowergirl.
Everyone commented on how beautiful they looked, I always recommend Chanel, everything was 5 star 👌

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely stunning dresses

As soon as me and my partner set our date i just knew that I wanted Laclosetdechanel multiway dresses for my bridemaids. I had previously seen them at a friend's wedding and they were stunning. My bridesmaids each wore them differently to suit their individual styles. They felt comfortable and looked gorgeous. I am yet to see this dress on someone and it doesn't look lovely. The quality is amazing, the customer service is excellent and with the vast colour options to choose from, I don't see why you would want to go anywhere else.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

The best dress decision for my bridesmaids! Xx

Having 6 bridesmaids and trying to find them a dress they each felt confident and beautiful in to match their individual style in thought was going to be difficult, but how wrong was I. From start to finish ordering was effortless and always greet with a friendly approach. The quality of the dresses were incredible and they all looked stunning, every bridesmaid wore their dress in a different way. Was beautiful - thank you so much!

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

La Closet De Chanel 5*****

La Closet De Chanel made my bridesmaid dresses for my wedding and our groomsmen ties. Knowing how hard it can be to match a tie to a dress I was over the moon that this was something offered. All the dresses were made to the girls sizes. We sent the measurements off six months before and none of the girls needed any alterations. Even one bridesmaid was pregnant but due to the give within the dresses to go up and down sizes, no alterations were needed. All of my girls worse the dress in a different style which everyone complimented. I would highly recommend to anyone looking for multiway dresses.

April 17, 2025
Unprompted review
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Reply from Laclosetdechanel

Thank you for your lovely review x

Rated 5 out of 5 stars

Beautiful dresses!

I cannot thank Chanel enough for my beautiful bridesmaids dresses, they all looked absolutely perfect! Having bridesmaids of all different ages and sizes (and one 6 1/2 months pregnant!), Chanel’s dresses meant they could all look and feel gorgeous in their own way, which was really important to me. I’d recommend La Closet De Chanel dresses to any bride 🤍

Thank you so much Chanel xxx

December 29, 2024
Unprompted review
Laclosetdechanel logo

Reply from Laclosetdechanel

Thank you so much for your lovely words it means the world xx

Rated 5 out of 5 stars

Perfect in every way

This is a wonderful company to order dresses from.
The communication is fantastic, so quick to any queries I had. I ordered swatches first to make sure the colours were what I wanted and they were perfect.
Then ordering the bridesmaid dresses was so easy and the guide to measuring the bridesmaids was really helpful.
They were delivered within the timeframe given.
When I took them out of the box I couldn’t believe the quality of the dresses for the price. They were perfect. My bridesmaids felt so confident and comfortable in them. Our guests commented on them all day.
I even ordered ties and pocket squares for the groom and best men and they were spot on.
I highly recommend ordering your from Chanel.

October 26, 2024
Unprompted review
Laclosetdechanel logo

Reply from Laclosetdechanel

Hi Charlotte thank you so much for your wonderful review this means the world! We would love to see photos of your bridal and grooms party in our collection! Thank you again, Chanel xxx

Rated 5 out of 5 stars

Stunning!

Chanel was so helpful from start to finish, from the swatches to the dresses she made the whole experience flawless. The dresses were absolutely stunning and the colour (rustic velvet) worked perfectly for our theme. My sister was 7 months pregnant and the dress was perfect for her. They all looked stunning and got so many compliments. Thank you Chanel 🧡

October 12, 2024
Unprompted review
Laclosetdechanel logo

Reply from Laclosetdechanel

Thank you so much xx

Rated 5 out of 5 stars

Lovely dresses, amazing quality!

All I can say is wow! These dresses are amazing and so versatile. My bridesmaids looked absolutely stunning and felt amazing/comfortable in these dresses and many guests commented on how lovely they were!

I decided to have the dresses made to fit each bridesmaid individually, I provided Chanel with the measurements, she was very helpful and friendly whilst communicating by email.

The dresses came in good time and fitted perfectly! (I was a bit worried I may have got the measurements wrong!)

They really are amazing quality, we loved the colour and it fitted our colour theme perfectly!

Thanks very much!

Jess

September 19, 2024
Unprompted review
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Reply from Laclosetdechanel

Thank you so much Jess xx

Rated 5 out of 5 stars

1 million percent recommend!

I ordered my bridesmaid dresses in 2022. From the minute I ordered Chanel was so professional and friendly. No question was a daft question and she put my mind at ease all the way. I would recommend ordering swatches as the colour we thought we wanted ended up being different on a fabric swatch to on pictures. We went with Forrest Green and it was amazing. All our guests kept complementing the bridesmaids and saying how vibrant the colour was… perfect for an autumn wedding! Our bridesmaids loved their dresses too. Kept saying how comfortable they were and how easy it was to dance the night away as they were flowy and lightweight. 100% recommend ordering with Chanel!

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality & customer service

I first saw the dresses at a friend’s wedding & knew they were exactly what I was looking for. I ordered sample colours & chose sage green for 8 of my bridesmaids.

From start to finish Chanel was helpful & responsive. The dresses arrived in good time & were a gorgeous heavy material. I opted to add the tulle skirts which were just perfect. My girls looked amazing. Aged 11 - 26 with different body shapes they all found a style they loved & were comfortable in all day. I won’t hesitate to recommend Chanel!

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Dress perfection!

Chánel, I cannot thank you enough for creating the most stunning bridesmaid dresses in existence. Your support throughout the entire process was unbounded and the end products were a dream. Unsurprisingly, we received so many compliments on the dresses, on our big day, and the girls wearing them wore them with confidence and comfort. Thank you for turning our vision into a reality. Love Shannon and Jimmy xx

November 2, 2024
Unprompted review
Laclosetdechanel logo

Reply from Laclosetdechanel

Thank you so much for your kind words xx

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