Lafayette Photography Reviews 

607
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with their purchases. Customers consistently praise the exceptionally friendly and professional staff who guide everyone through the routine with complete ease, making photo sessions very comfortable. Consumers also highlight the outstanding product quality, beautiful custom framing, and prompt delivery services that always arrive securely and carefully packaged. However, some customers also noted occasional problems concerning photo quality, mentioning instances where images arrived out of focus or were incorrectly printed. A few people were additionally dissatisfied when receiving incorrect photo formats or dealing with unhelpful communication from support representatives during their order.

What people talk about most

Staff

Users describe satisfaction with the professional and helpful staff. Consumers frequently highlight the... See more

Service

Customers consistently note positive experiences with service, highlighting friendly interactions,... See more

Product

Reviewers highlight positive aspects of product, noting great photo quality and fast delivery. Consumers... See more

Quality

People report positive experiences with quality, highlighting that the photographs are of exceptional... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping and excellent packaging. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service, photographs and framing absolutely perfect. Arrived quickly and extremely well packaged. I ordered 3 products but wasn’t able to select my chosen photograph for the walnut framed photograph.... See more

Rated 5 out of 5 stars

The team at Lafayette produce the most beautiful photographs of our kids from their school. There was an issue that I had which was also resolved so quickly and with such kindness on Emma's part. Havi... See more

Company replied

Rated 5 out of 5 stars

We ordered online which was straightforward. We had an issue with delivery (problem with the post, not the company's fault) but Emma was brilliant at sorting it out. She arranged for replacement print... See more

Company replied

Rated 5 out of 5 stars

My son had his graduation in Maynooth University. His photos were taken by Lafayette. I have to say the girl taking them was excellent I can't remember her name she was so good, she did not rush us, s... See more

Company replied


Company details

  1. Photography Service
  2. Aerial Photographer
  3. Photographer
  4. Photography Studio

About Lafayette Photography

Written by the company

Lafayette Photography has been trading since 1880 and is the oldest photography company in in the world still trading today.

We are Ireland and Northern Ireland’s leading academic and commercial photographers, and now growing steadily in Great Britain. Our photographers are experienced in all types of photography from commercial, headshots, large events, graduation and school photography. With our large team of photographers covering a broad range of specialisms, supported by our skilled editing and administrative team, we are well positioned to offer the right photographer, for your particular assignment.

Frame Shop
School Enquiry Form
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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

607 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(607)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff were lovely and very helpful

Staff were lovely on the day and the photos arrived beautifully. It would be nice to have an option for digital copies of the photos only instead of having to buy a set amount of physical copies as well!

October 31, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Georgia,

Thank you for reaching out, I am delighted to hear you were happy with the service provided.

Please know our customer care staff are always on standby to help you amend the order to your specific requirements.

Should you require our assistance in the future, please do not hesitate to reach out.

Kind regards,
Lafayette Photography

Rated 1 out of 5 stars

The worst experience I have had with…

The worst experience I have had with professional photography. Terrible customer service. Overpriced and rushed experience.

October 30, 2025
Unprompted review
Lafayette Photography logo

Reply from Lafayette Photography

Hi Rory,

Thank you for reaching out.

I am terribly sorry to hear you had such an unpleasant experience on the day. Would you mind reaching out to our staff to provide some further information about your experience?

We understand graduation ceremonies are busy in nature as it is - but please do reach out if you feel there is something we could improve on.

Kind regards,
Lafayette Photography

Rated 3 out of 5 stars

A very slow and expensive service.

A very slow and expensive service.

November 28, 2025
Unprompted review
Lafayette Photography logo

Reply from Lafayette Photography

Hi Keelin,

Thank you for your feedback. We apologise for the delay felt, we are working extremely hard at the moment to dispatch these orders as quickly as possible.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Top quality

Seller is so nice, if you have any questions all you need to do is give them an email and you will get a reply soon as possible, the photos are top class and excellent value for your money. I highly recommend them!

November 24, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Jo,

Thank you so much for the lovely review. It's great to know our staff were helpful and accommodating to you.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Damaged Frame- Resolved Quickly

I bought a frame at a graduation in Dublin and realised when I got home to cork it was damaged. I contacted the company and they offered a replacement immediately. I requested a refund which they agreed to and had the issue resolved quickly. I believe it shows the true worth of a company in how they resolve issues.

November 24, 2025
Unprompted review
Lafayette Photography logo

Reply from Lafayette Photography

Hi Karen,

Many thanks for taking the time to share your experience.

I'm glad to know this issue was resolved in a prompt and timely manner for you.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars
Lafayette Photography logo

Reply from Lafayette Photography

Mr.Dunne,

Thank you kindly for the 5 star review. Delighted to know you were happy with all.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

School photo order

Emma Parrish went above and beyond to help me after I placed an order but had incorrectly selected an image. She was able to refund me so I could re-do the order and also sent me a link as I had trouble selecting one of the images I wanted. Thanks again Emma!

November 25, 2025
Unprompted review
Lafayette Photography logo

Reply from Lafayette Photography

Hi Judith,

Thank you very much for the glowing review.

I will be sure the pass your kind remarks onto Emma.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Excellent customer service as always…

Excellent customer service as always ,great value for money and prompt delivery

November 25, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Deborah,

Thank you for the wonderful feedback. Our customer service department will be delighted to hear this.

Kind regards,
Lafayette Photography

Rated 1 out of 5 stars

Disapointed

I ordered a horizontal frame, but you delivered a vertical one. I am not at all satisfied with your work or the photos. I am extremely disappointed, especially since I paid €138 including delivery. This is not at all consistent with what you show on your website. I am completely dissatisfied with the result and what you produced does not match the promises made on your site?

October 29, 2025
Unprompted review
Lafayette Photography logo

Reply from Lafayette Photography

Hi A,

Thank you for raising this with us.

I sincerely apologise for the issue regarding your frame. Please reach out to us as info@lafayette.ie with the email address associated to this account.

I will be able to dispatch what is required for the horizontal frame.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Great graduation photos

Used Lafayette for UCD graduation day photos. Very friendly and helpful staff. Great quality photos.

September 4, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Many thanks, Connie!

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Super efficient

Super efficient in all dealings...all details very clearly outlined and pricing very clear. Quality of product brilliant

November 18, 2025
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Reply from Lafayette Photography

Hi there!

Thank you very much for this wonderful feedback.

It is great to know the service provided was 5 stars and the website easy to navigate.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Professional Graduation Services

We were so happy with the service that was provided. It was such a special occasion and we wanted to mark it with some professional graduation pictures of our son’s special day. We were not disappointed. Many thanks.

October 24, 2025
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Reply from Lafayette Photography

Hi Geraldine,

Many thanks for your feedback! It is our pleasure to help capture these special memories for you and customers alike.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Great photographer on the day

Very windy day in Cambridge, with bright low sun. Despite this, the photos came out very well. The photographer was great at putting everyone at their ease, got great smiles out of everyone and really knew his stuff

October 24, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Peter,

Thank you for the wonderful feedback!

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Easy to use

Easy to use. Easy to order. Everything was easy.

November 1, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Many thanks, Natalie!

We greatly appreciate your feedback.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Very friendly and professional service

Very friendly and professional service

November 2, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Catherine,

Thank you so much for sharing your feedback.

I am delighted to learn the service provided was friendly and professional.

Kind regards,
Lafayette Photography

Rated 1 out of 5 stars

Payed for Lafayette for two graduations…

Payed for Lafayette for two graduations now and they always do a poor job at photos and service. You would be better off hiring a more personal photographer for yourself.

October 28, 2025
Unprompted review
Lafayette Photography logo

Reply from Lafayette Photography

Hi A,

Thank you for reaching out with this feedback.

I do apologise for your experience. It is never our intention to disappoint customers, these images are an important memory for you, I totally understand that.

As this review is organic, I am unable to locate any details associated with your accounts. Please do reach out to us at info@lafayette.ie - I would be more than happy to discuss this further.

Kind regards,
Lafayette Photography
Customer service team

Rated 5 out of 5 stars

Excellent service and products

Everyone was polite and helpful, from the people at the door directing us in, to the lady helping to straighten up caps and gowns, and of course the photographers. The choice in backgrounds, including one specific to our college was a lovely touch. The photos were available to select quickly after the ceremony, with a good number to choose from. The photos and frame arrived in good time and packed in eco friendly, recyclable materials, which topped the whole experience off beautifully.

October 30, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Sophie,

Thank you so much for the glowing feedback.

It is wonderful to know you were happy with the service from beginning to end. We really appreciate that you took the time to share your experience.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Fast

Fast, friendly and excellent photos.

October 29, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Viki,

Glad to hear this! Thank you so much for your review.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Great memories created with your skills…

Great memories created with your skills and professional photos. We really appreciate the beautiful quality of these images. Thank you Lafayette ☺️

October 25, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Amal,

Many thanks for the 5 stars! We greatly appreciate your feedback.

Kind regards,
Lafayette Photography

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