I am updating this review because after getting in contact with LBL customer service they have sorted out the problem and I’m happy to report that my boots arrived today and I love them. I was even... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely products, just a couple of observations. I was sent a size 40 in a 39 box, so I had to send it back. The customer service team were very helpful.. however one of the flip flops had a sharp edge... See more
Love my sandals! Very high quality and well made, beautiful bead work. Comfortable after they are worn a few times. The only issue is that I wish they had half sized because I had to size up to a seve... See more
Great customer service, super fast shipping and the boots are just what I wanted; comfortable, warm, well made and look great. Thank you!
Company details
Written by the company
Born in 2002 at London's iconic Portobello Market, laidback london embraces the beauty of handmade products crafted on the Kenyan coast. Committed to durability and sustainability, laidback london supports local communities and offers products that truly last. Each piece in the collection is unique, embodying timeless design and valuing natural materials that only get better with age.
Contact info
Unit 401 Metro Line House, 112 118 College Road, Harrow, HA1 1BQ, London, United Kingdom
- 020 79934703
- help@laidbacklondon.com
- laidbacklondon.com
4.1
Great
943 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product came used
Product came used. Clearly a return or something similar. Dirt on soles, small tear on one bottom sole. Will never buy again!!!!
July 2, 2025
Reply from laidback london
Hi Peggy,
We're so sorry to hear this — that’s definitely not the experience we want for our customers. It sounds like something may have gone wrong during packing or in transit, and we’d really like to make it right.
Please could you email us at help@laidbacklondon.com with your order number and a few photos of the issue? Our team will look into this straight away and offer a resolution.
Thank you for bringing it to our attention.
This is my second pair of sandals and…
This is my second pair of sandals and like the first pair I ADORE them! So pretty and so comfortable, I get so many compliments and will buy more
June 24, 2025
This was my first purchase
This was my first purchase. I really, really like my sandals. I’m looking for another pair.
June 24, 2025
Anything is perfect
June 23, 2025
I love my shoes
I love my shoes! They're so soft and so stylish. I've been looking at these for YEARS and so glad I finally bought them! 100 % recommend 🩷
June 20, 2025
Beautiful but uncomfortable
I have bought two pairs of sandals. Both excellent quality and very pretty, exactly what I was expecting. However one of them is so rough around the edges that causes my skin to break every time I wear them and I have tried a couple of times to see if they would get softer but unfortunately one pair will be not used as it stands. Such a pity…
June 17, 2025
Reply from laidback london
Thank you so much for your kind words and honest feedback. We're really sorry to hear that one pair hasn't been comfortable to wear. Some of our styles do take a little time to soften with use, but your experience shouldn’t be painful. If you haven’t already, please get in touch with our customer care team at help@laidbacklondon.com so we can look into this for you. We'd love to help make it right.
I bought the Crey Light brown and metal gold/white. The circle on the she's rubs where the square is fine. I wore socks to stretch the sandals which seemed to work.
Easy to invigate when ordering which is always good
June 19, 2025
Reply from laidback london
Thanks so much for your feedback! We're glad to hear the ordering process was smooth and that wearing socks helped ease the fit. If the rubbing persists or causes any discomfort, feel free to reach out to our customer care team at help@laidbacklondon.com —we’re always happy to help.
I am addicted to Laidback London shoes & great service
I am addicted to Laidback London shoes. They are so much fun, have great variety, are incredibly comfortable, and high quality. I keep saying I have to stop, but one more style comes up, and I can't resist. I recently had a problem with placing my order and am in the US; so, there wasn't a phone number, but I sent an email and got immediate responses; so, they were able to fix it so that I could place the order. Laidback London has the great combination of quality products with quality service. Thank you!!!!
July 22, 2025
Unprompted review
I love the comfort of these sandals
I love the comfort of these sandals. Very well made and constructed with quality materials. Stylish and pair well with so many outfits.
June 24, 2025
Beautiful but made for FAT feet
The shoes are beautiful but they are made for FAT feet. I bought an size 8 because that is what I always wear. They are BIG but fit lengthwise. I don't know what to do with them.
June 23, 2025
Reply from laidback london
Thanks so much for your feedback! Sorry to hear the fit isn’t quite right. We do have size guides on each product page, which might help for future reference. If the pair is unworn, you’re welcome to exchange or return it- just reach out to our customer service team at help@laidbacklondon.com and they’ll be happy to help!
The first pair never arrived and it was…
The first pair never arrived and it was impossible to talk with Fedex...everything went fine as soon I complained directly to Laidbacklondon....many many thanks
June 23, 2025
Reply from laidback london
Thank you for letting us know. We're really sorry to hear about the issues with FedEx—this is definitely something we’ll raise with them. We're glad we could resolve it for you, and if there's anything else you need, just let us know!
Comfy and cool
Great sandals and shoes. Comfortable and cool. I love the handcraft and the beautiful colors.
June 20, 2025
I love their story.
I love their story..
I love the colours
but apart from flip flops I felt them "too hard" to wear irritate toes ... just not comfy
June 19, 2025
Reply from laidback london
Thanks so much for your feedback 💛 We're sorry to hear that particular style didn’t feel comfortable on your feet. Our sandals do soften with wear, especially the leather ones, but we understand comfort is key from the start. If you'd ever like help finding a style that suits your feet better, we're always here to help!
I love your sandals
I love your sandals! So unique and well made. My first pair has been worn so much that the bottoms are wearing out! I get so many compliments on them!
June 17, 2025
These sandals are super cute
These sandals are super cute. They fit well and are not sloppy on my feet like other flip flop style sandals. They are very well made with a nice strong sole. I recommend!
June 16, 2025
Gorgeous shoes beautifully made
Gorgeous shoes beautifully made. Come up very slightly on the smaller side of 5 but I’m guessing as the leather softens that will change.
June 9, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.