University of Lancashire Reviews 

29
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

If you're a disabled student, the student wellbeing are quick to assume you can't make your own decisions I guess if you're not an international student which they bank on massively you're just a p... See more

Company replied

Rated 5 out of 5 stars

I am currently enjoying studying at this university, and I have found the staff from the school of law and policing to be extremely helpful and welcoming. I have also had the opportunity to take part... See more

Rated 1 out of 5 stars

I have emailed London UCLAN three times to request information about their BSc (Hons) Mental Health, Wellbeing and Counselling course. I have been waiting over four months for a response now. I should... See more

Company replied

Rated 5 out of 5 stars

I met some brilliant friends during my studies here and learnt a lot of transferrable skills that I took with me into my career. I'd really recommend Preston as a small (but mighty) city that is per... See more

Company replied

Company details

Written by the company

The University of Lancashire is the international, multi-campus university tracing its roots back to 1828 and leading the way in modern learning today.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

29 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(29)

10 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience at the University of Lancashire.

I am currently enjoying studying at this university, and I have found the staff from the school of law and policing to be extremely helpful and welcoming. I have also had the opportunity to take part in several extra curricular activities, that I have thoroughly enjoyed.

August 19, 2026
Unprompted review
Rated 1 out of 5 stars

If you're a disabled student

If you're a disabled student, the student wellbeing are quick to assume you can't make your own decisions
I guess if you're not an international student which they bank on massively you're just a pile of dirt to them
If you want a worth while career and support I don't recommend this university

July 16, 2026
Unprompted review
University of Lancashire logo

Reply from University of Lancashire

Hi there, thank you for taking the time to leave your review and I'm sorry to read your comments. Please be reassured that we take all complaints very seriously at the University and would like to investigate this in further detail. Please could you send us a direct message with further information through to one of our social media channels here: https://www.lancashire.ac.uk/socialmedia

Kind regards
^Social Media Team

Rated 1 out of 5 stars

Based on my daughter’s experience

Based on my daughter’s experience, I would not recommend this medical program.

My daughter passed 8 out of 12 final OSCE stations and failed by only two stations that ultimately determined the outcome of her degree. What is particularly concerning is that in these stations she correctly identified the diagnosis and outlined the appropriate management, yet was failed based on what appeared to be subjective examiner judgment.

The explanations provided for the failure were, in our opinion, inconsistent with her actual performance. If such high-stakes decisions can result in a student losing an entire year of study, there should be greater transparency in the assessment process, including access to video recordings or an independent review mechanism.

It is difficult for parents and students to accept such outcomes when there are reports of other students passing despite making errors in clinical steps, diagnosis, or management. This inevitably creates concerns about consistency, fairness, and potential bias in the examination process.

The consequences extend far beyond an exam result. A student faces another year of tuition fees, additional living expenses, significant emotional stress, and a delay in starting their professional career.

Universities often refer to these decisions as “academic judgment.” However, when the stakes are so high, academic judgment should be supported by transparency, accountability, and a robust appeals process.

Our family has invested enormous effort, time, and resources over several years, and this experience has left us deeply disappointed. For these reasons, I would not recommend this program based on our personal experience.

June 15, 2026
Unprompted review
University of Lancashire logo

Reply from University of Lancashire

Hi there, thank you for taking the time to leave this review and I’m sorry to read your comments here. All students can submit an academic appeal which is a formal request to review a decision made by a course assessment board if it meets one of the specific grounds detailed on our appeals page. It’s important that this appeal is logged within 10 working days of receiving an official result, so please do encourage accessing the Student Hub to read further information.

We also have a large amount of reassessment support available currently for any students who may have received results that weren’t as expected. We’d advise contacting Module Leaders or Personal Tutors in the first instance, as they will be able to help signpost to specific resources that may help with reassessment.

If there are any further queries, please don’t hesitate to get in touch with us via one of our social media channels here: https://www.lancashire.ac.uk/socialmedia

Kind regards
^Social Media Team

Rated 1 out of 5 stars

NOT THE GREATEST EXPERIENCE - DISAPPOINTMENT

I would not recommend this university based on my personal experience.

The university did not meet the expectations that were presented to me when I enrolled. Looking back, I would have chosen a different institution.

One of the most frustrating aspects was the lack of support when asking questions. On several occasions, I felt that when staff could not provide an answer, I was simply told to research it myself. While independent learning is important at university level, I expected more guidance considering the significant tuition fees students pay.

I also felt unsupported when I experienced difficulties during my studies. My experience was that support services were not as helpful as I had hoped, and I often felt passed from one service to another without receiving meaningful assistance.

I appreciate that some staff members tried to help, but overall my experience as a student was disappointing, and I cannot recommend the university based on what I experienced.

June 8, 2025
Unprompted review
University of Lancashire logo

Reply from University of Lancashire

Hi there, thank you for taking the time to leave your review here and I'm very sorry to read that your experience isn't what you'd hoped when starting with us. Here at the University, we always strive to take student feedback into consideration so that improvements can be made to the experience students have when studying with us. We would appreciate any further details you can provide so that we can look into this further. Please feel free to send a direct message with more information through to any of our social media channels.

If you would like to make a formal complaint for us to look into, you can use the information listed on our website here: https://www.lancashire.ac.uk/legal/complaints
Kind regards ^Sarah

Rated 1 out of 5 stars

Gaslighting

They wasted 13 months of my life. I asked a simple question and gave constructive criticism and for that they decided to punish me excessively.

On 8th August 2019 the investigation started. The outcome should have been sent on the 1st December 2019 to me but instead it was sent to me on 17/09/2020. It was sent so late that it meant I was outside the 28 day window to have my right to reply. Also the delay in getting the outcome caused a psychotic breakdown, I got sectioned, I developed severe tics, dissociative seizures plus PTSD. The victimisation effect took place where people who in the past had been friendly with me were suddenly running past me, avoiding me, walking past me with their heads in the air and badmouthing me. I was discriminated against and had derogatory and stigmatising language used against me when people found out I had been sectioned.

I wish for a formal apology and restorative justice.

My not getting the outcome letter is seen as an “unforeseen circumstance,” and shrugged off. When I had a psychotic breakdown and got sectioned it wasn’t seen as an unforeseen circumstance, it was seen as something to badmouth me about and label me as crazy for and something to use against me.

I will never forget the torture of those 13 months.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Experience studying in Preston

I started at the University of Lancashire in 2014, and I haven’t left since! I began as an undergraduate, progressed to a master’s degree, and now I'm completing my PhD while also working part-time at the university.

As a mature student, I remember feeling really nervous at the start, but the support available made all the difference. Services like Student Support and WISER helped me build my confidence and improve my academic skills, especially when it came to structuring assignments.

The lecturers on my course were fantastic, so supportive, approachable, and genuinely cared about our success.

I can honestly say this university has changed my life, and I wouldn’t hesitate to recommend it to anyone considering studying here.

May 1, 2026
Unprompted review
University of Lancashire logo

Reply from University of Lancashire

Hi Sunny, thank you for taking the time to leave this review and rating. It's brilliant to see your journey from an undergraduate to now completing your PhD with us. What an incredible achievement this is! I wish you all the best ^Sarah

Rated 1 out of 5 stars

Very Poor Customer Service

I have emailed London UCLAN three times to request information about their BSc (Hons) Mental Health, Wellbeing and Counselling course. I have been waiting over four months for a response now. I shouldn't have had to chase it up twice - and still not receive any response. Really bad first impression to potential new students, definitely put me off and I have since enquired elsewhere.

January 7, 2026
Unprompted review
University of Lancashire logo

Reply from University of Lancashire

Hi Lucy, I'm very sorry to read your comments here. If you'd like to send us a direct message with some further information including the email you've used to contact the London team then I'd be happy to help and pass your comments onto the team. Many thanks ^Sarah

Rated 1 out of 5 stars

As a qualified teacher and experienced…


As a qualified teacher and experienced industry professional, based on my experience of being a student at this university I would advise the following: absolutely DO NOT attend here, I would give zero stars if I could, my experience is in line with the other negative reviews here. I have two previous degrees and I wonder why I wasted my time attending here. I was accused of artificial intelligence use, and the lecturer made inappropriate comments about my work which had unprofessional and stereotypical connotations which undermined my writing ability.

When I mentioned that the lecturer’s unprofessional comments caused extreme mental harm and distress. The university just pointed me in the direction of the general wellbeing team and did not bother reprimanding the lecturer. Based on my experience with the academic side of the Physiotherapy department, it is unlikely you will experience any humanity here, just endless bureaucracy.

Also some of the lecturers put in the bare minimum into lectures, for example one lecture the lecturer spent half the time saying “I don’t know why don't you Google it” the majority of the time students asked questions. On top of this particular lecturers have consistently finished lessons early, not by 5-10 mins but 30- 45 minutes in some instances. Disgraceful that we are paying 11 grand for a service that I perceive to be worth not even £1000.00

If you go here, based on my experience you will just be a statistic to extract money from and don’t share any ideas or contribute, because a few of the lecturers come across as they can’t stand the idea of a student being smarter than them. Read the other negative reviews before you come here!! Based on my experience and wasted 5 months, you have been warned.

April 5, 2026
Unprompted review
University of Lancashire logo

Reply from University of Lancashire

Hi there, I'm very sorry to read your comments above. Please be reassured that we take complaints very seriously at the University and would like to investigate this in further detail. Please could you send a direct message through to one of our social media channels with more information so I can investigate this further? Kind regards ^Sarah

Rated 5 out of 5 stars

I loved my time as a student

I loved my time as a student at the University of Central Lancashire as it was then. The campus has a friendly atmosphere and feels like a supportive place to study, especially if you’re looking for somewhere a bit more relaxed than a big city environment. Staff are generally approachable and there are good resources available if you need help.

The location works well too. Preston easy to get around and has everything you need without being overwhelming. There’s a nice sense of community, and it’s been a good place to grow both academically and personally.

Definitely worth considering if you’re looking for a smaller, welcoming university experience.

April 2, 2025
Unprompted review
University of Lancashire logo

Reply from University of Lancashire

Hi Aimee, thank you for taking the time to leave this review and rating. It's brilliant to hear that you enjoyed your time here as a student studying at our Preston campus. Best wishes ^Sarah

Rated 5 out of 5 stars

Friends & green spaces

I met some brilliant friends during my studies here and learnt a lot of transferrable skills that I took with me into my career. I'd really recommend Preston as a small (but mighty) city that is perfect for those who want city life, but with the benefits of beautiful parks and local green spaces right on the doorstep.

Other bigger cities like Manchester and London felt more overwhelming and I knew they wouldn't suit what I wanted to get out of life as a student. I knew I needed a calmer, walkable campus feel, which is exactly what I got at the University of Lancashire :)

February 16, 2026
Unprompted review
University of Lancashire logo

Reply from University of Lancashire

Hi there, thank you for taking the time to leave this five-star rating and the great comment. Best wishes, ^Zac

Rated 1 out of 5 stars

I was raped by a trans student in 2023…

I was raped by a trans student in 2023 when I was studying BA Japanese Studies and they expelled me instead because it makes less drama. Eden raped me during freshers and the university banned me from going to classes in week one because I wasn’t “fit to study”

Preston is a town of rapists and this university is proud to uphold the tradition. Sheffield university and Cardiff University are the exact same.

If you have a vagina dont go here basically

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

Blackpool victoria hospital/Anna (student nurse)

My wife wasn't feeling good in blackpool victoria hospital, after treatment when we transfer to discharge unit from ward 19, we have met a very kind, professtonal, staff including Anna cookson (student nurse) she is well behave and ability to listen and help out the best she can. Hope she will be sucessfull in her profession. Thanks to all, i am trully great full.

April 22, 2025
Unprompted review
University of Lancashire logo

Reply from University of Lancashire

Hi there, thank you for taking the time to leave this great review. I'm sorry to hear that your wife wasn't feeling great. It's wonderful to hear that one of our student nurses was such great help to your wife and yourself.

Best wishes, ^Zac

Rated 5 out of 5 stars

I did my bachelors here and I'm…

I did my bachelors here and I'm currently doing my masters, and those three years where the best three years of my life, I graduated last year and that was one of the best experiences of my life it's something I'll never forget

July 12, 2024
Unprompted review
University of Lancashire logo

Reply from University of Lancashire

Hi Jack, thank you for taking the time to leave this brilliant review. It's wonderful to hear that you have enjoyed your time here as a student and that you are now studying your masters with us. Wishing you all the best for the rest of your studies ^ Sarah

Rated 4 out of 5 stars

I have been treated well

I have been treated well. I come from a Spanish university which is hard from start to finish, a 3-year law and business degree, but it took me 7 years to finish it, that is the average time to finish Law with Business in Spain, with oral exams in the law part which make the exams something less than a section of sadism towards you. My university is the second oldest in the world after OXFORD.
The business part was hard, with 18-hour days in the library 2 months before the exams with moments of being awake 36 hours to pass an exam with a miserable 50.
UCLAN has allowed me to study a second degree that I had studied in Spain but had not finished, the Business Management degree. I studied with the same intensity and passed with relatively good grades, I have had bad times as in everything in this life, but studying at an English university has been worth it for the experience. Now I'm getting a master's degree and I'm doing better, I'm passing with a merit so far. Thanks UCLAN.

February 25, 2025
Unprompted review
University of Lancashire logo

Reply from University of Lancashire

Hi André,

Thank you for sharing your feedback. We are happy to read that you feel that you’ve been treated well and are working towards a Merit in your master’s degree.

We hope that your hard work continues to pay off and we wish you the best of luck for the future.

Thanks, Ellie.

Rated 3 out of 5 stars

Having been on course for a first class…

Having completed 3 years of a Software Engineering Course BA Hons and on course for a first class degree transcript (clearly shows), and having then being given no valid reasoning as to why I have to spend my final year at Chester ?? I would like answers as to why and will seek legal.advice in future Having now attended 2 UK universities through no fault of my own ??
Am sick of being messed around!!
And am now contacting Embassies in order to leave the UK and as far as I know I have only ever been issued with a UK Passport and still no answers! See Google reviews for South Africa Australia etc etc!! I will not be producing any form of personal programmable code by myself till this is resolved, Nor have any business interests both here and abroad till the foreseeable future!

December 23, 2024
Unprompted review
University of Lancashire logo

Reply from University of Lancashire

Hi Damian,

I'm very sorry to read your comments here. We've also responded to your Google Review and would like to support you by investigating this further. In order to do this, please could you send us a direct message through one of our social media channels with some more information.

Many thanks ^Sarah

Rated 1 out of 5 stars

My time at UCLan has been marked by…

My time at UCLan has been marked by significant administrative challenges that have impacted my academic progression. Delays in communication and response times, compounded by staff shortages, disrupted essential aspects of my studies, including financial aid and access to learning resources. Although we have taken steps and efforts to resolve these issues through the appropriate channels, support was limited, and the appeal process was hurried due to ongoing staff constraints.

October 20, 2024
Unprompted review
University of Lancashire logo

Reply from University of Lancashire

Hi Chia, thank you for taking the time to leave the above review. We take all complaints very seriously at the University and I would like to have a look into this for you. Please could you send us a direct message through one of our social media channels with further information?

Best wishes ^Sarah

Rated 1 out of 5 stars

They don't even deserve a one star as…

They don't even deserve a one star as they shown the past two years very poor management and ruined my daughters academic performance. Very poor communication and they don't care of students wellbeing. I will strongly say do noy choose this university if you seriously want to progress.

July 15, 2024
Unprompted review
University of Lancashire logo

Reply from University of Lancashire

Hi Arfa, we're very sorry to read your review here. Please be reassured that we take complaints of this nature very seriously at the University and would like to investigate this in further detail. Please could you send us a direct message on any of our social media channels with some more information so we can look into this.

Many thanks ^Sarah

Rated 1 out of 5 stars

"UCLan: A Disappointing Experience in Unprofessionalism"?


I am deeply disappointed by the unprofessional conduct of the University of Central Lancashire (UCLan) during my recent application process for an undergraduate course in hospitality management.

After months of providing extensive documentation and waiting patiently, UCLan issued a conditional offer and requested half of the £6000 tuition fees upfront. However, their treatment took a turn for the worse when they conducted a credibility interview, only to inform me the next day that they were no longer interested, citing reasons that were nothing short of ridiculous.

What's more disheartening is that my family and I turned down other university offers based on UCLan's initial acceptance, only to be left hanging for months without any updates. To add insult to injury, the university only refunded £5750 of the initial payment, claiming the rest was for "processing the application," a fee that was never mentioned beforehand and is utterly unfair given the circumstances.

This experience has left me disillusioned and frustrated with UCLan's lack of professionalism and transparency. I urge prospective students to think twice before considering this institution, as my experience highlights their disregard for applicants' time, effort, and financial investment.

May 8, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look