Landlord Certificates Ltd Reviews 

3,623
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 760 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service provided by the staff, who are often described as polite, punctual, and helpful. Many appreciate the engineers for being thorough, keeping them informed, and offering good advice during inspections. People frequently highlight the excellent customer service and quick response times, noting that certificates are often delivered promptly. However, some customers also noted issues with the booking process, experiencing last-minute cancellations, missed appointments, or multiple reschedules. A few other people also felt that communication from customer service could be slow or unhelpful. Additionally, there were occasional reports of certificates not being delivered as promised or incomplete work, leading to frustration for some.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting the professionalism, efficiency,... See more

Staff

Consumers find staff to be positive, consistently praising engineers for their professionalism, punctuality,... See more

Booking process

People report ambiguous experiences with the booking process, with many reviewers finding it easy to book,... See more

Customer service

Clients share positive opinions on customer service, frequently praising the excellent communication,... See more

Response time

Customers consistently note positive experiences with response times, highlighting efficient and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arshad arrived early (having let me know well in advance) was very polite and courteous (took his shoes off without being asked) and clearly explained everything he needed to do. Got job done quickly... See more

Rated 5 out of 5 stars

I have known Darren for a while now as he carries out gas safety certification and PAT testing at my properties. He always keeps me informed and goes above and beyond in his work. I always seek him ou... See more

Rated 5 out of 5 stars

I just want to thank Darren from Landlord Certificates for doing a first class job with the gas safety inspection and boiler service. The entire process from start to finish was smooth was stress-fr... See more

Rated 5 out of 5 stars

Darren turned up as arranged and on time. Was very quick & efficient with the safety inspection. While servicing the boiler, he recommended a couple of minor works that could help prolong the life of... See more


Company details

  1. Property Maintenance
  2. Electrical Engineer
  3. Electrical Installation Service
  4. Gas Company
  5. Gas Engineer

Written by the company

Landlord Certificates Ltd provides the Buy to Let Landlord access to qualified, competent Gas Safety and Electrical engineers to carry out inspections on their property. We issue a wide range of safety certificates for landlords to meet legal requirements prior to letting. We cover all of London and M25 areas. All our prices are FIXED and include VAT - no hidden costs.

Landlord Certificates

Written by the company

Boiler Service and Gas Certificate (1 or 2 appliances) only £75 inc VAT
Save over 60% Limited Bookings

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(3,623)

742 reviews in the last 12 months

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Rated 5 out of 5 stars

Darren was great

Darren was great. He arrived on time. He was very honest and completed the job in QuickTime. I have used landlord certificates repeatedly over the years and I find them to be highly efficient and reliable and will continue using them for the foreseeable future.

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

I was asked to pay double the amount…

I was asked to pay double the amount after the assessment. The terms and conditions are changed after they do the assessment. All of this happens with the new renters act, as they try to take undue advantage by failing the certificate and looking for more work.

May 1, 2026
Unprompted review
Landlord Certificates Ltd logo

Reply from Landlord Certificates Ltd

Thank you for sharing your feedback. We take all customer comments seriously and would like to clarify a few points regarding your assessment.

Our pricing structure is transparently stated on our website, booking form, and invoice. The standard fee of £99 for an EICR (Electrical Installation Condition Report) covers properties with up to 10 circuits and 1 fuseboard, which is typical for most 3-bedroom residential properties.

Our terms and conditions have not changed; they clearly specify what is included in this price.

In your case, the property had more than one fuseboard and exceeded 10 circuits, which is why additional charges were applicable.

This approach is consistent with industry standards and is designed to ensure fair and transparent pricing for all clients. We have been using this system for over 14 years, aiming to keep it straightforward and free of excessive technical jargon.

We always strive to be fair and honest, and if additional work is required—such as extra fuseboards or circuits—it is only right that these are charged accordingly. We regret any inconvenience caused, but we believe our pricing reflects the scope of work accurately.

We appreciate your understanding and are happy to discuss this further if needed.

Kind Regard, Andrew

Rated 5 out of 5 stars

Recommend!

The engineer Arshad Khan was punctual, considerate and thorough during the inspection, gets the job done with minimum fuss and provided valuable suggestions! Highly recommended.

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

The online booking for EICR was taken…

The online booking for EICR was taken despite the property being out of area, which shouldn't have gone through at all! I got a call that the booking couldn't proceed.

Next, the advance payment taken, hasn't been refunded after 5 days.

May 18, 2026
Unprompted review
Landlord Certificates Ltd logo

Reply from Landlord Certificates Ltd

Hi Ravi,

I'm sorry to hear about the issues you've encountered with your booking. We’ve tried to locate your booking but haven't been able to find anything under your name. To assist further, we’ve sent a message via Trustpilot requesting additional information so we can identify your booking.

Please note that we do our best to clearly indicate on our website and booking form that our services are limited to London only. However, our booking form currently lacks a validation feature to flag postcodes outside of London.

Thank you for your understanding. Please feel free to provide any additional details, and we’ll do our best to assist you.

Kind Regards, Andrew

Rated 1 out of 5 stars

Very negative experience not worth one…

Very negative experience not worth one start even.I had arranged to have inspection done for EICR. Because the person who was asked to provide access to the Property could not do so on the morning , i phoned Landlord -Certificates Ltd to reschedule the booking . But i was told a fee of £40 for cancellation have to be paid so i decided to go myself. I asked for the engineers phone number so that a communication is possible but they refused. In the end the engineer was sending messages to my email address when i could not access it He was leaving messages at my home telephone number when i was not at home. I wasted my day and nothing came out of it. The problem could have been averted by providing me with the engineers phone number which I asked for but they refused. I have refused to deal with this company for they charged me £ 60 for nothing but a waste of money. £40 was charged for no access fee and £20 for the congestion charge and parking. So even when an opportunity could have been arranged by them to avert this negative outcome, they refused and wasted my £60. I will not recommend this company at all now since they were inflexible in their attitude where flexibility would have achieved a successful outcome. I will never use this company again and will not suggest to any body else unless they know the pitfalls of their inflexible attitude and gaining money for nothing. Please check with them clearly before booking with them. Also never pay in advance because then they have your money and put in their own conditions and refuse to refund.

I have further read their response but my opinion is not changed.

May 15, 2026
Unprompted review
Landlord Certificates Ltd logo

Reply from Landlord Certificates Ltd

Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration caused during your recent experience with Landlord-Certificates Ltd.

We understand how important it is to have clear communication and flexibility, and we regret that we were unable to meet your expectations in this instance. Our same-day cancellation policy is designed to be fair and consistent, considering the administrative effort involved and the availability for other clients. Unfortunately, once the engineer’s schedule is fully booked, we are unable to amend slots on the same day.

Regarding the charges, our cancellation fee is intended to cover the administrative costs, and the congestion and parking fees are standard charges applied for the services provided. We also do not provide engineers' contact details to ensure their safety and privacy, as well as to prevent any harassment, which is a standard practice in the industry.

We truly regret that this situation did not work out as you hoped.

Your feedback is valuable, and we will take it into consideration to improve our communication and service in the future.

Thank you again for your comments.

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