Landregistry Deeds Reviews 

Reply from Landregistry Deeds

May 17, 2024

Your review is not for us - we do not operate a recurring payment system, never have and never will. I am very familiar with the company that do this, as we have been mistaken for them in the past, but I can assure you it is not us.

Their practice is to sell the documents for a much cheaper price than every other competitor, but to then sign you up to a monthly subscription (that is hidden in the T&C's). Its a ridiculous practice and not one that even makes sense from a business perspective as customers rightly make complaints to their card companies and the money gets refunded plus it costs the merchant admin fees. We have no interest in that sort of thing. We simply charge a single price up front for documents and nothing more.

I do not think I can name the company in question on here, but the website address is close enough to ours to cause confusion.

Reply from Landregistry Deeds

Mar 14, 2024

Thank you for your review and thank you for your business and we would be happy to continue serving you as and when required.

Reply from Landregistry Deeds

Mar 14, 2024

Thank you for your review.

We did not realise that this review page existed until today, but we are working through all reviews to either reply directly, or where it appears that the review is about a different company, to try and determine if that is the case (lots of competitors with similar web addresses).

In any event, thank you for your business and we would be happy to continue serving you as and when required.

Reply from Landregistry Deeds

Mar 14, 2024

Hello James, thank you for your review however I believe that your purchase was made with one of our competitors and not us.

I say that because the order reference number you provided does not match our format at all. I have also searched our records and we have never had a customer that matches your details.

Can I ask you to check any email that you received from the company you dealt with, and let us know the email address it was sent from? This is the easiest way to be 100% certain because every email we send comes from an email address like this: [name]@landregistry-deeds.co.uk.

Reply from Landregistry Deeds

Mar 14, 2024

Thank you for your review.

The £3 service on the Government Land Registry website provides only ‘title views’, and not Official Copies which are what we provide. An Official Copy, as the name suggests, is an official document which would be admssable in court or acceptable for any official purpose. The ‘title view’ is not. Our service is for customers that require Official Copies for various reasons, where title views are not sufficient (for example in court cases, for immigration applications, when selling a property, for probate, etc etc.)

You can only obtain title views of the title register and title plan. You cannot obtain a copy of a lease, transfer, conveyance or any other deed in any form whatsoever from the Gov website. We can provide all of those.

For a member of the public to order an Official Copy direct from the Land Registry, a postal application is required at a cost of £7 for the title register, and £7 for the title plan, and documents take around 5 days to arrive. We provide the same Official Copies electronically, within an hour. Yes we charge £29.95 plus VAT for these documents that would have cost a total of £14 by postal application, however the convenience factor is where we add value.

If you purchased the £49.95 plus VAT package (£59.94 total), then that means that you ordered the comprehensive package. That package includes the title register, title plan and any other deeds (e.g. leases, transfers, conveyances etc) referred to in the title register for that property. Again, you cannot obtain those other documents from the Land Registry website at all. They can only be ordered by post at a cost of £7 per document. We therefore feel that our service offers value when convenience and speed are taken into account.

We make no attempt to conceal who we are and what we offer on our website – it is stated in numerous places on the webiste and in the terms of purchase that you agree to reading when you place an order.

Our independance is our biggest selling point and not something to hide, because (as explained above) we are offering a service that the Land Registry itself does not.

Reply from Landregistry Deeds

Updated May 9, 2024

Thank you for your review, however you have confused us with one of our competitors. We do not, and never have, used Paypal to accept payments, however a number of our competitors do.

It would appear that your review was meant for someone else.

Whilst you are correct that the title register & title plan do not show boundary maintenance information, rights of way or covenants and this is true no matter who you purchase from, on our website we make this very clear and offer an upgraded package that does show this infomation. Which ever website you purchased your docments from did misdescribe the item if they did not make that clear, but if you look at our website you will see we make that very clear.

Reply from Landregistry Deeds

Mar 14, 2024

Hello Dan, thank you for your review however I believe that your purchase was made with one of our competitors and not us.

I say that because I have also searched our records by your email address and we have never had a customer that matches your details. You were unable to provide an order number, but all comunications we send to customers have the order number on them quite prominently, so if you had ever corresponded with us you would be able to provide that order number.

Can I ask you to check any email that you received from the company you dealt with, and let us know the email address it was sent from? This is the easiest way to be 100% certain because every email we send comes from an email address like this: [name]@landregistry-deeds.co.uk.