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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, knowledgeable, and professional, making every interaction pleasant. People consistently highlight the excellent delivery service, noting its speed, efficiency, and the drivers' professionalism in placing items exactly where requested. Many consumers also appreciate the competitive pricing and the good quality of the products, finding them to be better value than other retailers. However, some customers were dissatisfied with specific issues, such as receiving damaged materials or incorrect products, which sometimes led to additional costs. A few people also mentioned expensive delivery costs and longer-than-expected delivery times, while others noted that some products, like flags, might not be the strongest quality.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and outstanding service,... See more

Price

Customers had positive experiences with price, frequently highlighting competitive pricing and great value.... See more

Product

People report positive experiences with product quality and value. Many customers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order must have been the last one the lorry,was thinking it wasn't going to arrive even after a phone call to landscape world office confirmed it would arrive.lorry turned up at 8:40 in the evening... See more

Rated 5 out of 5 stars

Great company to deal with, competativly priced, all the staff are really helpfull, who needs B&Q when we have such a great local builders merchant right on our door step. I always recommend Landscape... See more

Rated 5 out of 5 stars

Great prices (most important) way better value than the big box stores. Staff are friendly and knowledgeable, the new building is a great boost to the site. Plenty of parking and a huge and beautiful... See more

Rated 5 out of 5 stars

Fastest delivery of any product I have ordered online, ordered a bulk bag of gravel 10.30pm It was delivered at 9.30am the next day.( I didn't choose next day delivery, just standard delivery) The... See more


Company details

  1. Landscaping Supply Store

Written by the company

We are a specialist paving and landscaping centre based in Widnes, Cheshire and are proud to have one of the largest paving display areas in the north of England, which we regularly update with new styles and colours. You can also shop online with us at www.landscapeworld.co.uk, with both local and national delivery available. We also offer a click & collect service, and aim to have your order processed and ready within 2 hours. Whether you’re looking for a modern, contemporary patio or a hardwearing, durable driveway, we have the products and the specialist knowledge to help create the perfect paved space. As a family owned business, we have been caring for our customers for over 35 years, and are dedicated to providing the highest quality products for you and your landscaping projects. All of our natural stone is CE marked, which means it has been tested for its suitability of performance in areas of strength, hardness, porosity and durability. We carefully select products that are of consistently high quality; we avoid ‘end of line,’ old stock or lower grade Indian stone. All of our Indian stone is ethically sourced and processed to the strict standards of the Ethical Trading Initiative (ETI) ensuring no child labour is used, fair wages are paid and there is a safe workplace.


Contact info

4.8

Excellent

TrustScore 5 out of 5

325 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Prompt

Prompt, polite and efficient service

August 31, 2024
Landscape World logo

Reply from Landscape World

Thank you for your kind words! We're glad to hear you found our service prompt, polite, and efficient. We appreciate your feedback and look forward to assisting you again!

Rated 5 out of 5 stars

Great prices

Great prices, quick delivery and the delivery driver was exceptional, he was very friendly and very helpful. Would definitely recommend.

September 4, 2024
Rated 5 out of 5 stars

Absolutely amazing service at Landscape World

Absolutely amazing service at Landscape World! Very satisfied with the quality of the products and at a great price. I have always had very fast deliveries and receive a thank you call for placing an order with a delivery time and date! They have always tried to speed up my order if it is urgent, I wouldn’t go anywhere else! 👍

August 30, 2024
Rated 5 out of 5 stars

My garden project

Excellent customer service and delivery.
Really competitive prices.

August 29, 2024
Landscape World logo

Reply from Landscape World

Thank you for your feedback! We're glad to hear that you were pleased with our customer service, delivery, and competitive prices. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Good prices ,knowledge about the…

Good prices ,knowledge about the products they sell and delivered on time with no fuss

August 6, 2024
Landscape World logo

Reply from Landscape World

Hi Tony,

We really appreciate the great review.

Thanks,
James

Rated 5 out of 5 stars

Great staff and great products. Fantastic

Sales process online easy. Friendly call once ordered placed. Clear communication emails. Delivery was on tim with friendly driver put it exactly where I needed it. I had to call in for a few small bags and collect in person as I understand ordered the staff on site were so helpful. Brilliant people to buy from. Thoroughly recommend.

August 5, 2024
Landscape World logo

Reply from Landscape World

Hi Jan,

Thank you so much for your wonderful feedback! We're thrilled to hear that you had a smooth experience with our online sales process and appreciated the friendly communication and delivery service. It's great to know our team was able to assist when you came in for those extra bags. We aim to make the entire process seamless and are glad we could deliver that for you. We truly appreciate your recommendation and look forward to serving you again in the future!

Thanks,
James

Rated 5 out of 5 stars

Well deserved ⭐️⭐️⭐️⭐️⭐️

We have ordered several times from Landscape World and their service is second to none. Their prices are the best in our area and service is top notch. We had run out of stone and the site had come to a stand still, I explain and they helped massively.
We will only order from these now.
Well deserved ⭐️⭐️⭐️⭐️⭐️. Thank you

August 12, 2024
Landscape World logo

Reply from Landscape World

Thank you so much for your fantastic review! We're delighted to hear that you've had such a positive experience with us and that our service and prices have met your expectations. It's great to know we could assist when your project came to a standstill—we always aim to go the extra mile for our customers. Your loyalty means the world to us, and we're grateful for your continued support. Looking forward to serving you again soon! ⭐️⭐️⭐️⭐️⭐️

Thanks,
James

Rated 5 out of 5 stars

Excellent

Brilliant service from giving help choosing patio to delivery and after sales, every member of staff very helpful, will definitely recommend to friends and family

August 6, 2024
Landscape World logo

Reply from Landscape World

Thank you so much for your kind words! We're thrilled to hear that you had a great experience from start to finish. Our team takes pride in providing helpful service at every step, and it’s wonderful to know we hit the mark for you. We truly appreciate your recommendation and look forward to assisting you, your friends, and your family in the future!

Thanks,
James

Rated 5 out of 5 stars

Customer service amazing

5 stars!
This company is fantastic. From a girl trying to lay a patio for the first time, they gave me all the advice on what I did and didn’t need, how much to buy etc. nothing was too much trouble. Great prices too. Would highly recommend

July 29, 2024
Landscape World logo

Reply from Landscape World

Thank you so much for your 5-star review! We're thrilled to hear that our team could help guide you through your first patio project. It's great to know we could provide the advice and support you needed, and we're glad you found our prices competitive. We really appreciate your recommendation and are always here if you need anything in the future!

Thanks,
James

Rated 5 out of 5 stars

Usewidnes landscape world.d your company several times now

Used your company several times now, always seem to have items of stock I need, very competive prices, nice freindly staff, always helpful.

August 5, 2024
Landscape World logo

Reply from Landscape World

Thank you for your continued support and for taking the time to leave such a positive review! We're so glad to hear that we've consistently had what you needed and that our team has been friendly and helpful. We truly appreciate your feedback and look forward to serving you again in the future!

Thanks,
James

Rated 5 out of 5 stars

We visited on a Thursday afternoon

We visited on a Thursday afternoon, decided what we wanted, ordered that evening was delivered next day Friday afternoon . Dropped in exactly the position I wanted.

August 2, 2024
Landscape World logo

Reply from Landscape World

Thank you for sharing your experience! We're delighted to hear that everything went smoothly, from your visit to the prompt delivery the next day. It's great to know we could place the order exactly where you needed it. We appreciate your feedback and look forward to assisting you again in the future!

Thanks,
James

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