LapinNoir.JP Reviews 

373
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products arrive securely packaged, highly detailed, and in pristine condition. People also appreciate the competitive prices, wide selection of figures, and exceptionally fast shipping times available. However, some customers also noted minor issues such as unclear ordering steps causing short delays, slightly damaged boxes during transit, or unexpected extra shipping costs. Shoppers occasionally experienced minor drawbacks regarding the website navigation, the ordering process, or transit conditions. Buyers pointed out that while prices are great, navigating some steps or handling extra shipping fees can be slightly frustrating.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast shipping times and... See more

Product

Reviewers mention positive feedback about product quality and detailed designs. Consumers consistently... See more

Quality

Users describe positive interactions with quality, consistently highlighting high satisfaction levels and... See more

Price

Clients share positive opinions on price, highlighting consistently competitive rates and affordable shipping... See more

Order

Consumers find order to be positive, highlighting super fast shipping and well-packaged deliveries for both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Product selection is solid, prices are very competitive. I really like that taxes are paid upfront. Order preparation can feel slower than average (around a week in my case, but my order might have... See more

Company replied

Rated 5 out of 5 stars

Took a little extra time because I asked for the inspection and extra package care and it was absolutely worth it. The big box crossed the world unharmed and the figured made it flawlessly. Support... See more

Company replied

Rated 5 out of 5 stars

Bought a figure from Lapin Noir for the first time, and I was extremely pleasantly surprised. There were some mistakes when I made the purchase on the site (got charged tax when it wasn't due)... See more

Company replied

Rated 5 out of 5 stars

Lapin always delivers quality kuji’s/figures. The figures are always highly detailed and well packaged. They arrive super quick and I’ve found that they do everything in their power to make the egregi... See more

Company replied


Company details

  1. Figurine Shop
  2. Anime Club
  3. Collectibles Store
  4. Hobby Store
  5. Scale Model Club

Written by the company

LapinNoir.JP is an online store that sells anime figures and goods loved by customers worldwide. Their collection includes popular characters and series such as Attack on Titan, Naruto, and One Piece. They offer high-quality products at competitive prices sourced from trusted suppliers and manufacturers, ensuring authenticity and quality. LapinNoir.JP caters to both seasoned collectors and those starting to explore the world of anime. They provide excellent customer service and fast shipping to customers worldwide, ensuring a seamless shopping experience. Shop now at LapinNoir.JP and discover the world of anime like never before! Certified as a partner shop of My Figure Collection in August 2023. (MFC PARTNER SHOP)


Contact info

4.9

Excellent

TrustScore 5 out of 5

373 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(373)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

amazing site

i was initially a bit cautious about ordering from LapinNoir since it's my first time, but my figure arrived sooner than expected and in perfect condition, and I'm very happy with my purchase!! their prices are much more affordable than other sites too. I will be ordering from them again!

August 19, 2025
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Reply from LapinNoir.JP

Thank you very much for sharing your experience with us.
We truly appreciate that you placed your trust in LapinNoir for your very first order, and we’re delighted to hear that your figure arrived earlier than expected, in perfect condition, and at a price you found affordable.
Your satisfaction is our greatest reward, and we’re honored to know that you plan to order from us again.

We would also like to let you know that we will continue expanding our lineup of My Hero Academia figures as well as Kuji items. Please feel free to check back regularly so you don’t miss out on upcoming additions.

Thank you once again for your support. We look forward to serving you again and helping you find more figures to enjoy in your collection!

Rated 5 out of 5 stars

no complaints

no complaints, package arrived quickly and without damage

July 30, 2025
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Reply from LapinNoir.JP

Thank you very much for your kind review!
We’re pleased to hear that your package arrived quickly and in perfect condition without any damage.
Your satisfaction is very important to us, and we will continue striving to provide a safe and reliable shopping experience.
We look forward to serving you again in the future.

Rated 5 out of 5 stars

Konjiki no Yami 1/3 scale order

I really liked how easy it was to use the website and how fast the delivery time was. There is one thing I'd suggest in improving though. I'd recommend that you guys package your figures with more bubble wrap and use protective paper just like how Amiami does. This way it greatly decreases the chances of the figure's box having any kind of damage.

July 28, 2025
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Reply from LapinNoir.JP

Dear Customer,

Thank you very much for your kind feedback and for sharing your suggestions with us. We are truly pleased to hear that you found our website easy to use and that the delivery was fast.

Regarding your recommendation about packaging, we greatly appreciate your thoughtful input. Please rest assured that we are currently developing a new system that will allow customers to customize their packaging preferences according to their needs.

For example, customers like yourself who prefer extra protection will be able to request additional bubble wrap, stronger cardboard boxes, or other reinforced packaging options. In such cases, however, we kindly ask for your understanding that additional costs may apply for the extra packing materials as well as shipping, since shipping fees are calculated based on the size, actual weight, and volumetric weight of the parcel.

At present, our standard packaging method is to individually wrap each item in protective film, then wrap it again with bubble wrap, and finally resize the shipping carton to the minimum necessary dimensions. This allows us to keep shipping fees as low as possible, which has been greatly appreciated by many customers who value affordable shipping compared to other stores.

In the near future, we plan to offer a flexible service where customers can choose either our standard cost-saving packaging or a more reinforced option for extra protection, according to their personal preferences. We hope you will look forward to this new service.

Once again, thank you very much for your valuable feedback and for choosing our store. We look forward to serving you again soon.

Best regards,
LapinNoir.JP

Rated 5 out of 5 stars

Review for buying one figure

Everything came perfectly

August 3, 2025
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Reply from LapinNoir.JP

Thank you very much for your kind review.
We’re glad to hear that everything arrived perfectly and met your expectations.
Your satisfaction is very important to us, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

i loved the figure and shipping was…

i loved the figure and shipping was very fast as well. definitely gonna buy more from this site

July 30, 2025
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Reply from LapinNoir.JP

Thank you so much for your kind review.
We are delighted to hear that you loved the figure and that the shipping was fast.
We truly appreciate your continued support and look forward to serving you again on your next purchase.

Rated 5 out of 5 stars
LapinNoir.JP logo

Reply from LapinNoir.JP

Thank you very much for your kind words.
We’re truly grateful for your support and happy to hear that you had a positive experience with LapinNoir.JP.
Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

They don't miss

Pre order arrived on time and in perfect condition! So far my experience has always been so pleasant with LapinNoir. Their wonderful service, products and timely arrivals always keep me coming back for more

July 1, 2025
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Reply from LapinNoir.JP

Thank you so much for your continued support and kind words.
We’re truly happy to hear that your pre-order arrived on time and in perfect condition.
It means a great deal to us to know that each of your experiences with LapinNoir has been pleasant, and we’re honored to have earned your trust.
Your satisfaction with our service, products, and delivery is exactly what we strive for.
We look forward to serving you again and helping you grow your collection with even more great finds!

Rated 5 out of 5 stars

Great selection, great packaging

I was really pleased by the selection of figures which I struggled to find on other sites. Their prices are reasonable and I had no issue with my figures arriving safely and quickly; they were very well packaged!

June 27, 2025
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Reply from LapinNoir.JP

Thank you very much for your kind and encouraging feedback.
We’re truly glad to hear that you found figures in our selection that were difficult to find elsewhere, and that our pricing and packaging met your expectations.
Ensuring your order arrives safely and quickly is always a top priority for us, so your satisfaction means a great deal.
Thank you again for choosing LapinNoir. We look forward to helping you discover more special items for your collection in the future!

Rated 5 out of 5 stars

Made my first time easy

Pre-ordered a figure through LapinNoir.JP last year. First time ordered a figure from overseas and first time using LapinNoir. LapinNoir's customer service is top-notch. Every time they reached out to me or I reached out to them with questions they were super quick to respond and very helpful.
The figure arrived quickly and well packaged.

July 1, 2025
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Reply from LapinNoir.JP

Thank you very much for sharing your experience and for choosing LapinNoir for your very first international figure order.
We’re truly honored that you trusted us for such an important first step, and we’re delighted to hear that the process felt smooth and reassuring.
It means a lot to us to know that our customer service was helpful and responsive throughout, and that your figure arrived quickly and in perfect condition.
Thank you again for your kind words and support. We look forward to assisting you with many more figure orders in the future!

Rated 5 out of 5 stars

Great customer service and packing

lapin noir is always very helpful and generally very accommodating. I've ordered from a number of competitors before and no one packs better than they do imo!

thank you lapin noir

July 1, 2025
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Reply from LapinNoir.JP

Thank you so much for your kind words and continued support.
We’re truly honored to hear that you found our customer service helpful and our packaging to be the best among other shops you’ve tried.
We take great care in preparing each order, so your feedback means a great deal to us.
Thank you again for choosing LapinNoir. We look forward to serving you again soon!

Kind regards,
LapinNoir.JP

Rated 5 out of 5 stars

Excellent Service and Value, Highly Recommended!

I really like this company, they offer genuinely fair prices for their products, which is getting harder to find these days. Shipping is fast and prompt, and everything arrived in perfect condition.

If you believe in supporting companies that keep their pricing honest and reasonable, you should definitely shop here. This has quickly become my preferred store for buying figures. Highly recommended!

June 30, 2025
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Reply from LapinNoir.JP

Thank you so much for your thoughtful and encouraging review.
We’re truly honored to hear that you value our fair pricing and fast, reliable shipping.
At LapinNoir, we strive to offer not only quality products but also transparency and honesty in our pricing, so your recognition of that means a great deal to us.
It’s incredibly rewarding to know that we’ve become your preferred store for figure shopping.
Thank you again for your trust and recommendation. We look forward to serving you again soon!

Rated 5 out of 5 stars
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Reply from LapinNoir.JP

Thank you very much for your kind feedback.
We’re happy to hear that you were satisfied with our pricing and fast shipping.
Your support means a lot to us, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

good store

fast shipping, figures in stock and good selection.

I wish the website would be more stable, some days it takes forever to load

June 26, 2025
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Reply from LapinNoir.JP

Thank you very much for your review and for shopping with LapinNoir.
We’re glad to hear that you’re satisfied with our fast shipping, product availability, and figure selection.
At the same time, we truly appreciate your honest feedback regarding the website’s performance.
We sincerely apologize for the inconvenience and are currently working to improve site speed and stability to provide a smoother browsing experience.
Your input is very valuable to us, and we look forward to serving you even better in the future.

Rated 5 out of 5 stars

I got some nice acrylics shipped to me

I got some nice acrylics shipped to me. Simple, reasonably fast, drama free.

June 11, 2025
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Reply from LapinNoir.JP

Thank you for shopping at our store. We are very relieved to hear that it arrived safely. In addition to figures, we also carry Ichiban Kuji prizes. We hope you will find what you are looking for at our store in the future.

Rated 5 out of 5 stars

Trusted shop to buy figure

As a Malaysian, I'm comparing to other shop, like amiami, hobbylinkjapan, nin-ningame, This site might be the fastest customer services reply I ever had. So far no problem on receiving figures, fast shipping, fast updates.

Only problem for this site is searching figure not as good as mentioned shop above.

June 18, 2025
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Reply from LapinNoir.JP

Thank you very much for your thoughtful review and for choosing our store!
We’re truly honored to be compared alongside other well-known shops, and we’re especially glad to hear that you found our customer service to be the fastest you've experienced.
It’s also reassuring to know that your figures have arrived without issue and that shipping and updates have been smooth.

We also sincerely appreciate your honest feedback regarding the search functionality on our site.
Improving the browsing and search experience is one of our current priorities, and your input helps us move in the right direction.
Thank you again for your support. We look forward to serving you again and continuing to improve for you and all our customers.

Kind regards,

LapinNoir.JP

Rated 5 out of 5 stars

dont be scared

i was nervous to use this site cause i never saw it anywhere except from mfc, but saw the high star rating so i gave it a try. ordered a scale figure and they shipped it 2 days later. took 4 days in total to deliver to my house in the USA since i chose express shipping. they packaged it very well, box and figure in perfect condition. will definitely be ordering from here again

April 29, 2025
Unprompted review
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Reply from LapinNoir.JP

Thank you very much for choosing LapinNoir.JP!
We truly appreciate that you gave our store a try, especially knowing it was your first time and you had some initial concerns.
We’re delighted to hear that your scale figure arrived quickly and in perfect condition to the USA, and that our packaging met your expectations.
Your kind words about the service and delivery mean a great deal to our entire team.

We are fully aware that one of our biggest challenges is our store’s relatively low recognition. That is why we completely understand the uncertainty you initially felt, and we sincerely apologize for any uneasiness this may have caused due to our lack of visibility.
Going forward, we are committed to doing more to build trust and provide a sense of security, especially for first-time customers like yourself.

Thank you so much for placing your trust in us and for having the courage to give LapinNoir a chance.
We are truly grateful for your support and look forward to serving you again in the future!

Kind regards,
LapinNoir.JP

Rated 5 out of 5 stars
LapinNoir.JP logo

Reply from LapinNoir.JP

Thank you very much for taking the time to share your kind feedback.
We’re truly pleased to hear that you were satisfied with both our customer support and the prompt shipping of your order.
At LapinNoir, we strive to provide every customer with a smooth and reassuring shopping experience, so your words mean a great deal to us.
We sincerely appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

Amazing service

This is my second order from LapinNoir, and I couldn't be happier. The price of the products and the shipping cost are very reasonable and a lot cheaper than what other websites offer. Shipping was also very fast, which I appreciate a lot. I will definitely be ordering from LapinNoir again.

May 29, 2025
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Reply from LapinNoir.JP

Thank you so much for your continued support and kind feedback.
We’re truly glad to hear that your second experience with LapinNoir was just as positive as the first.
It means a great deal to us that you found both our product pricing and shipping costs reasonable, and we’re especially happy that the fast delivery met your expectations.
Your satisfaction is our priority, and we look forward to serving you again on your future orders!

Rated 5 out of 5 stars

Excellent and fast service

Very easy to order and the delivery is fast.

May 28, 2025
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Reply from LapinNoir.JP

Thank you very much for your kind review and for choosing LapinNoir.
We’re delighted to hear that you found the ordering process easy and the delivery fast.
Providing a smooth and reliable shopping experience is very important to us, and your feedback means a lot.
We look forward to serving you again soon!

Rated 5 out of 5 stars

Everything perfect as always

Everything perfect as always

April 28, 2025
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Reply from LapinNoir.JP

Thank you very much for your support and kind words.
We are truly grateful to hear that everything was perfect.
Having customers like you is a great encouragement to us. We will continue to strive to provide even better services in the future, so please look forward to it. We look forward to doing business with you again!

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