La Residence Interiors Reviews 

429
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning furniture quality, beautiful craftsmanship, and the wonderfully helpful team members available in the local showroom. People also genuinely love the professional delivery service, frequently noting that the hardworking staff take great care to assemble items and cleanly remove all packaging materials. However, some reviewers were not happy with communication details, finding it difficult to coordinate arrangements or manage paperwork with the representatives. Some consumers also experienced communication gaps, missing pre-delivery notifications entirely, or faced frustrating difficulties when trying to update their scheduled arrival dates.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, frequently praising the beautiful appearance, solid... See more

Delivery service

Users describe positive interactions with delivery service, highlighting prompt arrival times, professional... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the exceptional... See more

Staff

Reviewers mention positive feedback about staff, consistently describing showroom personnel and delivery... See more

Service

Consumers find service to be of exceptional quality, frequently praising the highly professional delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent throughout my journey of deciding to have this gorgeous ottoman sofa table....shall I, shan't I? I am absolutely delighted with it and it looks fantastic in our lounge with our new suite.... See more

Company replied

Rated 5 out of 5 stars

The quality of the furniture at La Residence is amazing. We were lucky enough to visit the showroom and the people there were so helpful and knowledgeable. We have bought 2 pieces from them and the de... See more

Company replied

Rated 5 out of 5 stars

Fantastic service - very professional - thank you. Unpacked items in lorry, put table together on a mat which they brought with them - and took away all packaging. Best delivery experience I’ve ev... See more

Company replied

Rated 5 out of 5 stars

Fabulous shop with great ladies. Tina and the other lady (sorry forgot her name) were so very helpful and didnt rush us making our decision. We were made a lovely cup of coffee too. The sideboard is... See more

Company replied


Company details

  1. Furniture Store

Written by the company

La Residence Interiors was founded over a decade ago by Dan and Sarah Cook as they began renovating properties in the UK and France. Struggling to find high-quality, luxury furniture to style and furnish their homes, they began designing their own, which led to the creation of an exclusive collection that marked the birth of La Residence Interiors. Since our establishment in 2012, La Residence Interiors has flourished, creating timeless, elegant and exclusively designed furniture with an unwavering commitment to quality which are built to last for years to come. Our passion lies in offering our customers unique and stylish pieces which are delivered to your home by our white glove delivery team as soon as possible so you can start enjoying your furniture in no time at all. We dedicate our growth to our strong customer relationships and passionate team of experts who are always at hand to help you make those important decisions. Our website offers our customers an opportunity to see our furniture in beautiful lifestyle settings, inspiring our customers to recreate the magic in their own homes. We complement our digital presence with a spacious showroom located in the heart of Alfold, Surrey, which draws in visitors with captivating lifestyle settings and of course a team of knowledgeable and friendly showroom advisors. We invite you to explore our exclusive collection, designed to bring a touch of luxury to your interior. Visit www.laresidenceinteriors.co.uk to start your journey with La Residence Interiors today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

429 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(429)

200 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great furniture and great service

The quality of the furniture at La Residence is amazing. We were lucky enough to visit the showroom and the people there were so helpful and knowledgeable. We have bought 2 pieces from them and the delivery service is also top notch. Thank you everyone at La Residence, especially Tina!

August 25, 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Andy

Thank you so much for your wonderful review! We’re delighted to hear how pleased you are with the quality of your furniture, your showroom experience, and our delivery service. It’s especially lovely to know that Tina was able to make your experience so enjoyable. We’ll be sure to pass your kind words on to her and the rest of the team.

Kind regards
The La Residence Interiors Team

Rated 1 out of 5 stars

Incorrect colour Ottoman delivered

Incorrect colour Ottoman delivered
I Didn’t accept, it was returned on same delivery van.
The company apologised and are in the process of sorting it out.
Hopefully I will get a delivery next week.

August 21, 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Rachael,

Thank you for your review, and please accept our sincere apologies for the error with the colour of the Ottoman delivered.

We completely understand your disappointment and are so sorry for the inconvenience caused.

We appreciate that you did not accept the incorrect item and that it was returned with our delivery team.

We are currently working to resolve the issue and arrange for the correct Ottoman to be delivered to you.

Thank you for your patience and understanding while we work to put this right for you.

Kind regards
The La Residence Interiors Team

Rated 5 out of 5 stars

Superb quality, service and delivery

Superb quality, service and delivery. The delivery guys went above and beyond to get the table into our house with very limited access.

August 21, 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Amanda

Thank you so much for your wonderful review. We’re delighted to hear that you were so pleased with the quality of your table, our service, and the delivery. We’ll be sure to pass your kind comments on to our delivery team, they’ll be thrilled to know their extra effort was appreciated.

It was a pleasure to assist you, and we hope you enjoy your beautiful table for many years to come.

Kind regards
The La Residence Interiors Team

Rated 5 out of 5 stars

The furniture is outstanding…

The furniture is outstanding exceptional quality. The delivery service is so professional I was amazed which at the moment is very rare. My next piece of furniture you are my first port of call, very impressed!

August 20, 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Karen

Thank you so much for your wonderful review!

We’re absolutely delighted to hear that you’re so impressed with the exceptional quality of your furniture and our delivery service.

It means a great deal to us to know we’ve made such a positive impression. We’ll be thrilled to be your first port of call for your next piece!

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars

It was excellent

It was excellent

August 19, 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Carolyn

Thank you so much for your wonderful review! We’re delighted you’re pleased with both the quality of your furniture and our delivery service. We look forward to welcoming you back soon!

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars

Prompt and efficient service

Samples arrived promptly and follow up was made.

August 11, 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Jennifer,

Thank you for the update. I’m glad to hear the samples arrived promptly and that the follow-up was completed. I appreciate your support and prompt attention and we look forward to helping you again in the future.

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars

La Residence Interiors

Everything we have ordered from La Residence Interiors has been exceptional and delivered with care

August 11, 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Muriel,

Thank you so much for your wonderful feedback. We are delighted to hear that everything you have ordered from La Residence Interiors has been exceptional and that you have been pleased with the care taken with every delivery. It means a great deal to us, and we truly appreciate your continued support. We look forward to helping you again soon.

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars

Always the same great service

Always the same great service

August 10, 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Nick,

Thank you so much for your continued support and wonderful review. We are so delighted to hear that you are always so happy with the service we provide. We truly appreciate your kind words and look forward to welcoming you back again soon.

Kind regards


The La Residence Interiors Team

Rated 5 out of 5 stars

On time very polite

On time very polite

August 7, 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Glynis,

Thank you for your kind words. It was a pleasure helping you. We really appreciate your positive feedback.

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars

Excellent service and quality of…

Excellent service and quality of products. Very helpful and friendly staff and I have already recommended to family friends and work colleagues. I will certainly purchase from them again.

August 6, 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Janet,

Thank you so much for your wonderful feedback. We are delighted to hear that you were happy with the quality of our products and the service you received from our team. It means a great deal to us that you have recommended us to your family, friends and colleagues. We truly appreciate your support and look forward to welcoming you back again soon.

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars

A great company to deal with

A great company to deal with. Thank you. Everything great 👍

August 5, 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Elizabeth,

Thank you so much for your kind words. We are delighted to hear that you had such a great experience with us, we truly appreciate your support. We look forward to helping you again in the future.

Kind regards


The La Residence Interiors Team

Rated 4 out of 5 stars

We had a great experience dealing with Sue!

We had a great experience dealing with Sue at La Residence Interiors. From the very beginning, Sue was incredibly helpful, responsive, and professional throughout the entire process.

Unfortunately, the item we ordered was discontinued, and the revised back-in-stock date was much further away than we had anticipated, so we ultimately decided to request a refund. Although it wasn't the outcome we had hoped for, Sue handled everything exceptionally well. She kept us informed, responded to our queries promptly, and worked hard to offer solutions before processing our refund quickly and efficiently.

Excellent customer service can make all the difference, especially when things don't go to plan, and Sue was a pleasure to deal with throughout. We wouldn't hesitate to recommend La Residence Interiors based on the level of service we received. Thank you, Sue!

August 4, 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Ashley,

Thank you so much for taking the time to leave such a lovely and detailed review. We are delighted to hear that Sue was able to make the experience as smooth and positive as possible, despite the disappointment of the item being discontinued and the revised availability date.

We completely understand your decision to request a refund, and we are pleased that Sue could keep you informed, explore the available options, and resolve everything promptly for you.

Your kind words mean a great deal to Sue and the whole team at La Residence Interiors. We truly appreciate your recommendation and hope to have the pleasure of helping you again in the future.

Thank you once again for your understanding and support.

Kind regards


The La Residence Interiors Team

Rated 5 out of 5 stars

Consistently excellent

I am a repeat customer. Great quality of products delivered with much care.

July 29, 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Controllah,

Thank you so much for your continued support and kind words. We are delighted to hear that you have consistently been happy with the quality of our products and the care we put into every delivery. We truly appreciate you being a repeat customer and look forward to helping you again soon.

Kind regards


The La Residence Interiors Team

Rated 5 out of 5 stars
La Residence Interiors logo

Reply from La Residence Interiors

Dear Rebecca,

Thank you for your lovely review, we are glad that you received your swatches promptly. We look forward to helping you.

Kind regards


The La Residence Interiors Team

Rated 5 out of 5 stars

Good communication from store and…

Good communication from store and delivery company throughout and very pleased with my 2 chairs which have been purchased to compliment other items we have in situ already.
Always excellent quality items and very happy with my purchase.

July 28, 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Debbie,

Thank you so much for your lovely feedback. We are delighted to hear that you are pleased with your two chairs and that they complement your existing pieces so well. It’s also wonderful to know that you were happy with the communication from both our store and the delivery team.

We truly appreciate your continued support and are so pleased that you are once again happy with the quality of your purchase. We hope you enjoy your chairs for many years to come.

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars

We could not be happier with both the…

We could not be happier with both the quality of the furniture and the service provided by the delivery company who went out of their way to set up both the table and sideboard, and took away all of the packaging. Excellent from start to finish.

July 28, 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Lesley,

Thank you so much for your wonderful review. We are delighted to hear that you're so pleased with both your furniture and the service you received. It's fantastic to know our delivery team went the extra mile to set up your table and sideboard and remove all the packaging—we will be sure to pass on your kind words to them. Thank you for choosing us, and we hope you enjoy your new furniture for many years to come.

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars

Very pleased

July 28, 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Patrick,

Thank you so much for you very kind review, we are so pleased you were happy with your Console Table. We look forward to helping you again soon.

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars
La Residence Interiors logo

Reply from La Residence Interiors

Dear Stephen,

Thank you so much for your kind words. We are delighted to hear that you are happy with the product and the service you received. Your support means a lot to us, and we look forward to helping you again soon.

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars

Excellent throughout the purchases to…

Excellent throughout the purchases to the delivery! Over the moon with all my order! Coming back for more ! Thank you again !

July 22, 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Dawn,

Thank you so much for your wonderful review. We are absolutely thrilled to hear you were happy with everything, from your purchase right through to delivery. It means the world to us that you love your order, and we can't wait to welcome you back for more. Thanks again for your support—we truly appreciate it.

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars

Quality furniture

Quality furniture. As good as it looks on line. Prompt delivery service and regularly updated on progress. A very happy customer.

July 24, 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Joyce,

Thank you so much for your wonderful review. We are delighted to hear that you are pleased with the quality of your furniture and that it lived up to your expectations. It is also great to know our delivery service and regular updates made your experience even better. We truly appreciate your support and hope you enjoy your furniture for many years to come.

Kind regards

The La Residence Interiors Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look