Honestly, Lauren Jones was the absolute best. She clearly actually cares, she’s super quick & responsive, understanding and professional. Its pretty stressful for me to even think about going through... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is my third renewal with Lark and I'm happy, as ever. Initially there was a problem with the renewal reminder email but a quick telephone call, answered pretty much immediately and with a real pe... See more
Company replied
Great service on a claim I have just made for a theft of parts of my beloved drum kit, Aaron , my claim handler was superb,- fast, clear and precise. Lark are everything you want in musical equipment... See more
Company replied
Very reasonable prices and very helpful staff. Making a change to my insurance to cover a short trip to France was no problem and very good value. No rip off mid term admin charges either like many co... See more
Company replied
Company details
About Lark Music
Written by the company
- With instrument protection from Lark Music you know that if anything happens to your musical instrument or gear, we can help repair or replace it. Our flexible policies allow you to choose cover for your items within the UK or worldwide, at your premises or home, from just £25 a year.
- You can also add Public Liability cover or buy it separately to protect you against the cost of a claim if someone else is injured, or their property damaged while you’re performing musical activities; and our Personal Accident cover protects you if you are injured and unable to play.
- After more than 35 years in this industry, we know how much music means to you. Our quick and easy cover is designed to give you the peace of mind you need to play on, protected.
- Get a quote online in minutes
- We pay over 95% of claims received*
- Fast, specialist claims handled by music experts
- Accidental damage, loss and theft covered in the UK & Worldwide
- Hire costs covered, and you can choose your own reparier
- Public Liability and Personal Accident cover available
- Flexible policies, making changes is easy through your online account
- *95% claims payout rate based on claims between Nov 2024 and Nov 2025.
Specialised but simple, flexible cover.
Single or multi-instrument policies. If you play it, we'll cover it.
Designed by musicians for musicians.
Contact info
One Creechurch Place, EC3A 5AF, London, United Kingdom
- 0333 188 6582
- music@larkmusic.com
- larkmusic.com
Get a quick online quote
4.8
Excellent
125 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Renewal of Insurance
Renewal of Insurance. Transaction completed online very easily once again and good value for money. So much better to use this specialist insurance company than to do it through the normal “Contents” insurance providers.
June 1, 2026
Knowing that my guitar is covered from…
Knowing that my guitar is covered from most eventualities is a weight off my mind, why would you not pay a small amount for that peace of mind?
July 19, 2026
Reply from Lark Music
We couldn't agree more - we're here to protect what you love!
Fortunately haven't had to make a…
Fortunately haven't had to make a claim, but found Lark Music Insurance easy to deal with, competitively priced and easy to renew.
July 19, 2026
An excellent company in every respect
An excellent company in every respect. I would not go anywhere else for my instrument insurance. Lovely people, good price and first class service.
July 19, 2026
Very affordable premium
Very affordable premium. They have been helpful in my dealings with them.
March 16, 2026
I haven't needed to make a claim but am…
I haven't needed to make a claim but am confident that Lark Music would be helpful if I needed to do so.
July 19, 2026
Good customer service.
July 19, 2026
Convenient and very helpful service
Convenient and very helpful service. Every question is answered very seriously!
March 15, 2026
Good service and reasonable price !
July 19, 2026
Highly recommended
I highly recommend this company. I have never dealt with such a friendly company. Extremely personable. Explained everything, no jargon, super informative.
What i also love was, when it was time to renew, the same person who I spoke to the year before called. I remembered the voice instantly because they were so lovely! I had a couple of questions, they went to clarify some information and called me back in minutes.
June 16, 2026
Reply from Lark Music
We agree - Sam is a lovely member of our team. Thank you for choosing Lark Music again this year and for highly recommending us!
The best insurance service I have experienced
Lark Insurance are hugely efficient, punctual in their response and very fair in settlement of a claim. I have no hesitation in recommending them & heartily wish that other similar businesses were half as good.
January 9, 2026
Excellent service
I needed to insure a borrowed instrument for an overseas visir. It was easy to organise.
June 9, 2026
The ease to amend the insurance
June 2, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.