Laser Clinics UK Reviews 

I rarely leave negative reviews, however I felt disappointed enough by my recent experience to share honest feedback.

From the outset, the customer service felt poor. An advertised offer was no longer honoured, and although a partial discount was eventually offered, the communication around this was not handled well.

I then needed to reschedule due to a personal emergency and despite calling within the notice period and leaving a voicemail, I was told I would lose the booking unless I emailed explaining the circumstances.

On arrival for the treatment, the reception felt abrupt and unwelcoming. During the facial itself, I was advised to keep my coat on, which I found unusual and uncomfortable. The microdermabrasion felt overly rough compared to facials I have had elsewhere, and I was left in a cold air-conditioned room without any blanket or comfort while staff repeatedly walked in and out.

The overall treatment felt rushed and lacked the relaxing, professional experience I would normally expect from this type of facial.

Following my complaint, I received a phone call stating that the therapist had done everything correctly, with little acknowledgment of how the experience actually felt as a client.

This was simply not the standard of service I was expecting.

Very friendly staff, makes feel comfortable in every position 😅 And nice results from the first sessions.

I had my laser hair removal done by Lou, in the Newcastle clinic. She was super friendly and made me feel so comfortable. Really recommend- as all their staff as lovely and very helpful!

Very rude, unprofessional and unhelpful staff..

This clinic is very good for laser hair removal all staff members are good but Natasha is amazing she’s doing all sessions for me she covered all areas. I really appreciated her work

Hi,
I have been going to Laser clinic Birmingham for a long time now and can say that they offer excellent service.
They all are very good and professional but I would like to mention about Dom (Dominica? sorry I am terrible with names). She’s excellent and very patient. She always does a fabulous job and is very caring. I will recommend her 100%. Thank you🥰

I had laser hair removal on my back, shoulders and neck at this clinic and unfortunately my experience ended up being quite disappointing overall.

There was some improvement on my back and shoulders, but it was limited and still quite patchy. After this many sessions, I expected much better and more consistent results. On my neck, there was essentially no improvement at all, even after completing 14 sessions.

The main issue throughout was inconsistency. Every session felt different depending on who was treating me. Different professionals would cover different areas, and I often had to point out missed sections myself, which really shouldn’t be necessary. It never felt like there was a clear or consistent approach to the treatment.

After around 10 sessions, I even sent them a photo showing a clear diagonal line of hair across my neck where the treatment hadn’t been applied properly. That’s when they offered me four additional sessions. Unfortunately, even after those extra sessions, there was still no real improvement.

I do want to say that one of the managers who treated me during those later sessions was excellent. Very attentive and thorough, and that gave me some confidence again. But then my final session was with someone who was clearly quite inexperienced and used what felt like a very low power setting, which didn’t make sense at all for a 14th session.

I understand that results can vary depending on skin and hair type, but after 14 sessions I definitely shouldn’t still have this amount of hair, especially just one or two months after finishing the treatments.

Overall, it felt like there was a lack of consistency in both technique and treatment settings, which likely explains the poor results.

I’m attaching photos to my Google review if you want to see them there.
First photo is my neck after 10 sessions
Second photo is my neck after 14 sessions.

I won’t be returning, and while I had a few good experiences with specific staff, the overall lack of consistency means I wouldn’t recommend this clinic.

Olivia is very professional her service is fantastic and always with a big smile, Thank you.
The service and the machines are very good, state of the art, very effective with very good results.
Highly recommended!

The girl I had was extremely friendly, bless her she had to run out to get gloves and kept me updated while I waited. Bare in mind I only waited 5 mins but the level of care and worry they have is soo lovely makes you feel very comfortable-

Very quick and professional!
Highly recommend!!

Had amazing service at the Chelmsford clinic! Asia was fantastic, full of knowledge and made me feel very welcomed! Can’t wait for my next session! Would definitely recommend!

Claudia was fab- she always puts you at ease and gives clear advice. Thank you

5⭐️ service! Huge thank you to Claudia for being so kind and professional—I felt comfortable the whole time and love the outcome!

Highly recommended. Wonderful staff, always smiling, helpful and very polite.

I had a really good experience at the Stratford clinic, thanks to Elaina. She was friendly and made me feel at ease and comfortable during my hair removal session,

The treatment itself was smooth, efficient, and far more pleasant than I expected. Elaina’s attention to detail and calm approach really stood out, making the whole experience feel relaxed and well-managed. I’d highly recommend booking with her if you’re considering laser hair removal—you’ll be in excellent hands.

“I recently had my appointment and had a very positive experience. The doctor was professional, welcoming, and took the time to listen to my concerns. Everything was explained clearly, and I felt well-informed about the procedure and what to expect. The consultation was thorough, and I felt comfortable and confident moving forward. The clinic environment was clean and well-organized, and the staff were friendly and helpful. I’m looking forward to starting my treatment.”laser clinic in oracle mall

Holly is great , she made me feel relax and comfort, she gave extra information regarding after care.
Great lazer place

I just had my Hydrafacial with Precious at Laser Clinics Stratford and it was fantastic. I'm used to this treatment but this was possibly the best one I've had yet. Very thorough and focusing on congested areas exactly like I needed it. She was great. Will be coming back soon!

Sadia is very professional, she always makes sure I am comfortable and is thorough before every treatments making sure I am safe to go ahead and reminds me about aftercare procedures too. I am very happy with her service and I am pleased with the results. I highly recommend having your treatment with Sadia if you do choose to come to this branch.

Laser Clinics Clapham sent me an email saying I had treatments left in my package and that I needed to use them before they expired. I booked the treatments and attended one. When I went to the next appointment they said I had to pay. They said I had no treatments left in the package despite no one telling me that at the previous appointment. I even looked back at the email and it said I had two left. It takes me over an hour each way to get to the clinic. Staff just said that it must have been a website error and made no attempt to make up for the time I had wasted going to and from the clinic for a treatment that LCUK told me I had already paid for. I’m still not convinced I did get all the treatments. I would avoid this clinic based on their misleading use of packages and lack of customer service not making any compensation for their error.