Laser Clinics UK Reviews 

4,571
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,531 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being caring, professional, and making them feel comfortable during treatments. Many people highlight the excellent service and positive user experience, noting thorough treatments and good results. Reviewers often appreciate the personalized advice and the staff's knowledge, which contributes to their satisfaction. However, some customers also noted inconsistencies in treatment quality, with concerns about sessions being rushed or not thorough enough. A few other people also felt that customer service could be improved, mentioning issues like unfulfilled promises or unhelpful interactions.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their professionalism, friendliness,... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the results of... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting the attentiveness... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the professional,... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the thoroughness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been going to Laser Clinic Guilford for 2 years now, I do a monthly enzyme peel and LED light session which has helped my skin a lot. The staff are great and caring and cater to your skin needs... See more

Company replied

Rated 4 out of 5 stars

I’m happy with my experience today. This is my 8th Laser hair removal session, and I have been seen by many different technician, but today I was truly impressed with my technician (forgot to take her... See more

Company replied

Rated 5 out of 5 stars

I’ve had 4 sessions so far at Laser Clinics Fulham and it’s been really good. The staff are really nice and kind, which makes the whole experience feel easy and relaxed when you go in. Li and The... See more

Company replied

Rated 5 out of 5 stars

I have been going to Laserclinics for 3 years now. Recently, I have been with the same laser technician, Anna, she is so bubbly and very meticulous when doing the laser. I can really say that my hair... See more


Company details

  1. Skin Care Clinic

Written by the company

At Laser Clinics UK, we believe everyone deserves to feel confident, inside & out. Since day one, we’ve been a business that’s aimed to help more people feel their version of good. Our services include medical-grade Laser Hair Removal for all skin tones, Skin treatments including HydraFacial and Microneedling, and Cosmetic Injectables. We help our clients (re)ignite their inner confidence. With Laser Clinics, you’ll experience much more than change on the outside: you’ll feel it at every step of the journey. What we offer goes beyond the surface. Our team of over 2,500 trained therapists, Registered Nurses, and Doctors perform over 4.2 million treatments annually. We’re determined to help our clients feel their version of good, and we do this with a blend of market-leading expertise & technologies. We understand that FEELING GOOD is unique to everybody. So, we work with our clients and cater to this individuality, with consultative, tailor-made solutions that help our clients feel more confident in their own skin. Book online at www.laserclinics.co.uk


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

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4.1

All reviews

(4,571)

1,321 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous!

My laser session was quick yet extremely thorough! I felt extremely comfortable throughout the whole experience and was put at ease with plenty of lovely chit chat (sorry I can’t remember my therapists name!)

May 15, 2026
Unprompted review
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Reply from Laser Clinics UK

We're so happy to hear you felt comfortable and at ease during your quick and thorough laser session. Thank you for your kind words!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Constantina work is amazing

Since I’ve had Constantina for my laser sessions, my laser results have been wonderful! Shes very persise with her work and aims to make sure there’s no spaces missing during the laser appointments👏

May 15, 2026
Unprompted review
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Reply from Laser Clinics UK

We're so happy to hear about your wonderful laser results! We appreciate your kind words about our team's precise and thorough work. Thank you!

Best wishes,
Team LCUK

Rated 4 out of 5 stars

The staff made me feel relaxed and…

The staff made me feel relaxed and comfortable from a male perspective. As I had a Hollywood and underarms laser hair removal. The service went well and is very affordable and works out cheaper if you buy a hair removal package instead of individual treatments. I enjoyed the experience and am looking forward to having more sessions.

May 15, 2026
Unprompted review
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Reply from Laser Clinics UK

We're so glad to hear you felt relaxed and comfortable during your laser hair removal! We appreciate your positive feedback on our service and pricing!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I had my regular session with lovely…

I had my regular session with lovely and caring Iqrah at Leeds laser clinic today. She delivered my treatment with patience and utmost professionalism. I am pleased with my results and the consistency she provides. Highly recommend for anyone seeking a kind, caring and genuine therapist.

May 14, 2026
Unprompted review
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Reply from Laser Clinics UK

We're so happy to hear you had such a positive experience with your treatment. It's wonderful to know our team's professionalism and care made a difference. Thank you for your kind recommendation!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Great all round

Very easy to book and manage my appointments. Laser is painless and effective, I have seen results from the first session. The staff is always super professional and friendly.

May 14, 2026
Unprompted review
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Reply from Laser Clinics UK

We're so pleased to hear you find booking easy and are seeing great results from your sessions. Thank you for your kind words about our team!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

ageless peel

Attended Newcastle,Northumberland street today for an ageless peel with Lucy R ...what a great treatment my skin was quite dull ...but wow I was certainly glowing when I left ...Lucy R was so lovely and talked me through every step and was so knowledgable regarding the products she was using.
Overall a brilliant experience and would highly recommend.

May 13, 2026
Unprompted review
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Reply from Laser Clinics UK

We're so happy to hear you had such a brilliant experience and left glowing! It's wonderful that our team member explained everything clearly. Thank you for your kind words and recommendation.

Best wishes,
Team LCUK

Rated 3 out of 5 stars

The quality of service is going down

I used laser clinic in Kingston for a while generally they where good with good service, small issue is they do change their stuff often, usually the session I do is about 30min unfortunately my last two visits were less than 10min and they nearly burned my skin without stopping or at least saying sorry, I hope the management will read this message and take action

May 11, 2026
Unprompted review
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Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

This clinic has been the most amazing I…

This clinic has been the most amazing I used to have serious thick hair on my face due to PCOS and I tell you they were so understanding gave me discount based on my health issue and have been so amazing. I got my confidence back because of them they explained my skin type due to being Nigerian did a skin test for me. I’ve been with them since 2022 and 4years later it’s still the best . Can’t remember what my skin looked like before them. Thank you for everything

April 25, 2026
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Reply from Laser Clinics UK

We are so happy to hear about your positive experience and how we helped you regain your confidence. Your kind words truly mean a lot to us, and we appreciate you sharing your journey and recommendation!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I had my laser session today ant 10:30 …

I had my laser session today ant 10:30 and the lady that looked after me is very kind and patient. Went through all the post laser care information.

May 13, 2026
Unprompted review
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Reply from Laser Clinics UK

We're so happy to hear you had a positive laser session! We appreciate your kind words about our team's care and patience.

Best wishes,
Team LCUK

Rated 1 out of 5 stars

Very disappointed

Very disappointed , it not happened only once with me, I going there I have a treatment for 60 min but somehow they always finish in 40-45 minutes, explain me how is that possible. Sorry the treatments are not that cheap to close your eyes, and other things some of the staff they even don’t explain steps what are doing during the treatment

May 12, 2026
Unprompted review
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Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We will investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 1 out of 5 stars

Waste of money!!

I’ve had 6 laser sessions before with someone else and never has my hair grown back so quickly. This session to me felt like a waste of my money and time, as was told they could only do my laser on lowest setting because I’m new to this company, which was ridiculous. My hair is already growing back! Completely unsatisfied, ineffective treatment and wasted nearly £200!! I will most likely be doing back to my usual laser woman. Really disappointed with the laser treatment at this company, wouldn’t recommend anyone to go there. I’d advised them against it.

May 10, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We will investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 2 out of 5 stars

Sanitation Concerns..

Staff was okay, not really that welcoming. The place doesnt feel as clean as it should be, sometimes there was some smell inside the clinic during one of my visits. My most concern was definitely the machine's sanitation, since I noted that the tip of the laser machine seems to be reused because of the dark yellowing color of it, and it keeps getting darker and darker. It's really worrying since that tip touches your skin, and just imagining it touching other's private areas, its very concerning. I do understand that they sanitise or clean it after but still, it does not put my mind at ease at all. I bought 3 sessions, was always apprehensive going to the appointments because of it. Will not be coming back.

May 10, 2026
Unprompted review
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Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We will investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I had a very good experience at Laser…

I had a very good experience at Laser Clinics Fulham. The clinic was very professional and clean, and the THELMA who treated me was extremely kind, friendly, and made me feel comfortable throughout the whole appointment. I’m very happy with the service and would definitely recommend this clinic.

May 10, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're happy to hear that you felt comfortable during your appointment and that you found our clinic professional and clean. We appreciate you recommending our services! Thank you!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Wonderful service

Wonderful service, great ad helpful staff. Very clean too.

May 9, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so pleased you found our service wonderful and our staff helpful. We appreciate your kind words!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Amazing

Today was my 4th time coming to this clinic and today was the best session I’ve had , I had a lady called Natalia and she was amazing so nice and was very professional she made my feel very comfortable throughout my whole treatment. I would highly recommend this place but especially Natalia.

May 8, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're happy to hear you had such a positive experience during your visit! It's great to know that the session was the best one yet and that you felt comfortable and well-cared for.

Best wishes,
Team LCUK

Rated 1 out of 5 stars

Laser Clinics closed its doors without knowledge to customers.…

Laser Clinics closed its doors in Richmond high Street 9 months ago without any indication if it was going to reopen, giving an excuse for closing which was inexcusable for customers trying to find out when or if they would reopen. Luckily I was not out of pocket but had to travel to Ealing to finish what I had started, a place difficult to park and not the type of place to further enjoy further treatments.

September 10, 2025
Rated 1 out of 5 stars

I am very disappointed honestly

I am very disappointed honestly. Throughout my sessions they were using very light settings and whenever I tried to speak out they were very ignorant and didn’t listen to me. My last appointment when I was talking to the girl she was laughing at my face and making me feel uncomfortable and stupid. Also when they did the treatments it was way to fast and they never covered all the areas and I always had to tell them to go over and cover the whole area which after telling them they did. Worst place ever I don’t recommend. They just want their money and don’t listen and don’t even Lazer the whole area just go over it it very fast and careless staff.

May 8, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We will investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 1 out of 5 stars

Chicken coup

I rarely leave negative reviews, however I felt disappointed enough by my recent experience to share honest feedback.

From the outset, the customer service felt poor. An advertised offer was no longer honoured, and although a partial discount was eventually offered, the communication around this was not handled well.

I then needed to reschedule due to a personal emergency and despite calling within the notice period and leaving a voicemail, I was told I would lose the booking unless I emailed explaining the circumstances.

On arrival for the treatment, the reception felt abrupt and unwelcoming. During the facial itself, I was advised to keep my coat on, which I found unusual and uncomfortable. The microdermabrasion felt overly rough compared to facials I have had elsewhere, and I was left in a cold air-conditioned room without any blanket or comfort while staff repeatedly walked in and out.

The overall treatment felt rushed and lacked the relaxing, professional experience I would normally expect from this type of facial.

Following my complaint, I received a phone call stating that the therapist had done everything correctly, with little acknowledgment of how the experience actually felt as a client.

This was simply not the standard of service I was expecting.

May 6, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We will investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, makes feel comfortable in every position 😅 And nice results from the first sessions.

May 7, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're happy to hear that our friendly staff made you feel comfortable, and that you are seeing nice results from your initial sessions. Thank you for your kind words!

Best wishes,
Team LCUK

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