Laser Clinics Australia Reviews 10,646

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, friendly demeanor, and professionalism, which contributes to a comfortable and reassuring experience. Many people highlight the excellent service, noting the thoroughness of treatments, impressive results, and the overall ease and efficiency of their visits. The user experience is frequently described as positive, with consumers appreciating the clear explanations and personalized care they receive. However, some customers also noted issues with customer service, mentioning experiences where staff were perceived as unfriendly, uncommunicative, or unaccommodating. A few people reported feeling rushed during treatments or experiencing a lack of empathy and understanding regarding their appointments, particularly concerning prepaid packages or scheduling conflicts.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, frequently describing them as professional,... See more

Service

Customers consistently note positive experiences with service, highlighting the thoroughness, kindness, and... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the staff for being... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers express satisfaction with various products,... See more

User experience

Clients share positive opinions on user experience. Many reviewers express delight with the results, often... See more

Based on these reviews

Rated 5 out of 5 stars

I had such a wonderful experience at this clinic today! Elvira is incredibly accomodating but professional with friendly demeanor and put me right at ease. What really stood out was the depth of know... See more

Rated 5 out of 5 stars

I had an excellent laser treatment at LCA Woden! I booked in for a lip and chin laser treatment, (I have fair skin and dark hair, it's the bane of my life!) and it had been some months since my previo... See more

Rated 5 out of 5 stars

The most amazing experience with Andjelina in bondi junction. I have had skin needling done in numerous salons and this is by far the best and most important the least painful with amazing results. H... See more

Rated 5 out of 5 stars

The best facial I’ve had in ages. Mariam was warm, welcoming and really knowledgeable - I'd really recommend booking in a facial with her! My skin feels hydrated, plump, and glowy - so impressed with... See more

Rated 5 out of 5 stars

The girls were all so friendly from the moment I arrived. The service I had was carried out professional and quickly. I had a few question about other services which I was interested in and they w... See more

Rated 5 out of 5 stars

I got treated at the Joondalup clinic by Jesalyn. I got a microneedling treatment. I had previously gotten this treatment at the CBD clinic and felt this time the treatment person was a bit more car... See more

Rated 5 out of 5 stars

Had my first session with the team today and it was an amazing experience. The staff are highly qualified, friendly, and walked me through every step of the process, making me feel comfortable a... See more

Rated 5 out of 5 stars

Mona did a great job with my facial as she always does. In the future book with her. Great customer service and same goes for Jessica, she does an a making job with laser sessions. They’re both very... See more

Rated 5 out of 5 stars

Always a simple, professional and easy experience. All of the staff are friendly and helpful. From the moment you arrive you feel taken care of. Cannot recommend this place enough. Just perfect.

Rated 1 out of 5 stars

Very disappointed . Feel like I was scammed. I purchased 3 x laser pigmentation removal for face online on 21/11/25( Already paid for 2 treatment online) and make an appointment today. I was told... See more

Rated 5 out of 5 stars

The staff were so welcoming. It was my first time getting a laser treatment. They were so informative, kind, and made sure I was well-informed on after-care products

Rated 5 out of 5 stars

Kia was very supportive caring and efficient at Chirnside Park Laser clinic. I always like to have Kia it makes it a little more personal.

Rated 1 out of 5 stars

I would NOT recommend Laser Clinics Australia. They falsely advertise products and services, are NOT accommodating, very very poor customer service. Management have not responded to me despite severa... See more

Rated 5 out of 5 stars

I've been going to LC at Greenhills a few years now. Girls are lovely. Nothing is a problem and they really are helpful. Shout out to Sarah for her care and Lily, for her care. I look forward to se... See more

Rated 5 out of 5 stars

My visit to the Woden Laser Clinic was probably the best I've experienced to date, and I've been to a few different clinics in different cities. Lilian was fabulous; professional and very thorough. V... See more

Rated 5 out of 5 stars

First time trying laser, the technician was absolutely wonderful, she made it so easy for me to feel comfortable and relaxed and very well informed about the process. It was overall an ironically ple... See more

Rated 5 out of 5 stars

I had a LED Yellow treatment to treat my rosacea today and Bella treated me at the Malvern clinic. Bella was very friendly, helpful and provided me with a few skin care tips. The appointment ran on t... See more

Rated 5 out of 5 stars

The staff gave me a warm welcome, I was nervous, but with their friendly reasurance that soon passed. I was talked through my treatment every step of the way, so I understood what was happening I... See more

Rated 5 out of 5 stars

Jess is an awesome employee at the Erina store. She is honest and supportive. Very easy to discuss issues with!

Rated 5 out of 5 stars

Always a great experience at Queens Plaza. Selma is awesome and makes you feel comfortable. Thanks team xox

Rated 5 out of 5 stars

My appointment today was for my regular Botox update. I was given special attention, even though I'm a regular visitor. All the precautions and safety requirements were covered, and I was grateful for... See more

Rated 5 out of 5 stars

I absolutely love my Microdermabrasions! I look forward to my monthly treatment so much. My beautician is lovely and the service she provides is just amazing! My skin just glows and I feel so relaxed... See more

Rated 5 out of 5 stars

Helena is amazing! She is so kind, accommodating, knowledgeable and always fab at what she does. No one else I’d rather go to! Appreciate you Helena x

Rated 5 out of 5 stars

Fountain Gate Laser Clinics are truly amazing . The staff are friendly, courteous and they have so much experience and knowledge . I have had laser, skins treatments and inject at this store and they... See more

Rated 5 out of 5 stars

Louise was my registered nurse for my face refresher of Botox and derma filler. I was impressed with Louise's efficiency in putting my treatment plan together, I was duly aware of what the treatment... See more

Rated 5 out of 5 stars

Absolutely beautiful staff and very knowledgeable. I was very happy with my treatment and my skin felt amazing afterwards.

Rated 5 out of 5 stars

A big thanks to Miss Luisa and the girls at the Potts Point branch. Miss Luisa really looks after me for all treatments and has a great product knowledge. She's such a lovely and wonderful person.

Rated 5 out of 5 stars

Taylah was very professional and knowledgeable. I'm very happy with the way she performed the treatment. I would recommend her to everyone, excellent service.

Rated 5 out of 5 stars

I had one of the best skin needlings at Charlestown yesterday - have been having them for 10 years. Thank you for your expertise - it was really appreciated

Rated 1 out of 5 stars

From the moment I entered LCA in Karrinyup, the feeling I received took me aback with the attitude of the assistant. She had zero interest in my session, going through the motion. My appointment... See more

Rated 1 out of 5 stars

This was my second visit using a prepaid package, and unfortunately my experience was very disappointing. During my first session, the staff member marked my legs with a highlighter pen before the... See more

Rated 5 out of 5 stars

Shoutout to Tayah from Cairns, the aqua facial I received from her was great I’m looking foward to coming in for some more to hopefully improve my skin. She was very knowledgeable and easy going when... See more

Rated 5 out of 5 stars

Lovely staff and so helpful at managing and appointments around to suit. The results from the microneedling session I had were FANTASTIC , the cosmetic assistant was professional, knowledgeable and... See more

Rated 5 out of 5 stars

The staff member who I had today provided one of the best customer experiences I’ve had. She asked relevant questions to ensure she understood any pain points and what I wanted to achieve. She was pro... See more

Rated 1 out of 5 stars

Very rushed I could of done a better job myself at home... I did not receive a nice face massage with the product placed on my face it was just quickly slapped on and she walked out no nice kneck mass... See more

Rated 5 out of 5 stars

5 stars are for the therapists at Casuarina in Darwin. Professional, thorough, gentle and just so lovely. Love the skin tyte treatments also. I have noticed positive changes in my 51yo skin!

Rated 1 out of 5 stars

had a very disappointing experience with the customer service at this clinic. I had booked a full leg laser hair removal appointment and called one day in advance to cancel. Instead of being o... See more

Rated 5 out of 5 stars

Love my monthly visits to Laser Clinic Wagga Wagga. The Team is amazing, very caring and thoughtful! And cater specifically to your needs. I would definitely recommend going in meeting the team... See more

Rated 1 out of 5 stars

Apart from having to spend 15mins debating that the cost I was quoted on the phone and the cost they were planning on charging me was off by $300 the laser setting they used on my legs was so low that... See more

Rated 5 out of 5 stars

I had immediate results at Laser Clinics Australia (West Lakes) and have just been back for my second treatment. I love how Rebekah explains everything and how she protects my eyes during treatment. W... See more

Rated 1 out of 5 stars

George Street clinic is so truly so bad. Not sure if they intentionally hire unfriendly staff but the customer service in that joint does not exist. If you want to be made to feel like a fool for requ... See more

Rated 5 out of 5 stars

I used to get my facials done every month at another clinic but since I have discovered Laser Clinics I think it’s one of the best in the business. My local clinic is the Bayside in Victoria and the t... See more

Rated 5 out of 5 stars

Amazing experience! I had concerns about my acne scarring and breakouts. They recommended Kleresca and skin needling and my face hasn’t looked any better! The staff are lovely and give you a great exp... See more

Rated 5 out of 5 stars

Thanks Nataya at Nowra LC I’m forward to second treatment and veins gone ! Quick, easy, painless procedure all explained to me. Thanks again !

Rated 5 out of 5 stars

The team are always lovely, polite and sensitive to your needs. They are extremely knowledgeable and will always makes suggestions taking into consideration your preferences and concerns.

Rated 5 out of 5 stars

I have been for microneedling, laser and dermabrasion in Laser Clinics Drummoyne and had a great experience every single time. The staff there is very professional and caring. Would not go anywhere... See more

Rated 5 out of 5 stars

Maria gives such attention to my treatments every month. A wonderful relaxing 45 minutes well spent.

Rated 1 out of 5 stars

I would like to share my recent experience at Laser Clinics Australia (Launceston), as I am feeling quite disappointed and hope this feedback can help improve customer service. I have pa... See more


Company details

  1. Beauty Salon

Written by the company

Laser Clinics Australia offer a range of treatments including Laser Hair Removal, Advanced Skin treatments, Cosmetic Injectables and CoolSculpting®.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Nicola from B.J Was so caring…

Nicola from B.J Was so caring thoughtful and made me feel very relaxed .Nicola was fast professional,I couldn’t believe how quick my laser treatment was .. she answered all my questions.. Can’t recommend her highly enough
B.Deland

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

the death of customer service

George Street clinic is so truly so bad. Not sure if they intentionally hire unfriendly staff but the customer service in that joint does not exist. If you want to be made to feel like a fool for requesting the services that they offer then this is the place for you. Shop also desperately needs a face lift - it feels like a wartime bunker in there.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Emma from LCA Doncaster Westfield is amazing!

Emma from LCA Doncaster Westfield is absolutely amazing. Her knowledge, service, customer care, and support are outstanding. I highly recommend her.

To the LCA management team—staff like Emma truly make a difference. Recruiting more knowledgeable, passionate, and caring people like her would elevate the experience for everyone.

We all deserve great service and outcomes, and more importantly, to be understood and supported in our needs.

Thank you Emma.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Queens plaza QLD - Hyeju

I had an appointment with Hyeju, she was very professional, caring and lovely. It was my first time at laser clinic and she made sure treatment was personalised based on what I wanted and I’m extremely satisfied with my result. Hyeju and the team made sure I felt comfortable and I enjoyed every moment at the laser clinic queens plaza. I highly recommend Hyeju and team at the laser clinic queens plaza. Thanks Hyeju and the team☺️

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

The girls in there are so nice, Kirsty especially makes my day. Such a beautiful person. Loved my service. Made sure that the setting was just right.

March 19, 2026
Unprompted review
Rated 3 out of 5 stars

I’ve always been very well attended to…

I’ve always been very well attended to by the girls. However, I’ve had my appointments cancelled and rescheduled at the last minute several times, which has caused significant inconvenience to my schedule and organization.
I have sent an email through the “Contact Us” section and am awaiting a response regarding compensation for these three reschedulings.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service & value

I’ve been attending Laser Clinics Australia Castle Hill since August 2025, and the experience has been consistently excellent.

The team are always friendly, professional, and clearly well trained. They take the time to explain treatments and offer advice without hesitation, which builds a lot of trust.

What stood out most is how comfortable they make you feel, even in situations that could otherwise be quite daunting. The staff are respectful, reassuring, and completely non-judgmental.

Highly recommend for anyone considering treatment—especially if you’re feeling unsure or stepping into this space for the first time.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and great knowledge

Nurse. Ali (Cairns Laser Clinic) answered all my questions I had regarding Botox in my masseters, she was super helpful and knowledgeable. It was my first time getting any injectables and made me feel very safe and comfortable and trusted her with what she was doing. Will definitely be booking her again for my future appointments! Definitely recommend!

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing service and double standards

Today was my third visit, and I am beyond disappointed with the front desk staff. I arrived 5 minutes late due to mall traffic and had already called ahead to inform them. Upon arrival, I was told I had to wait 20 minutes because I missed "half of my appointment time."

What’s frustrating is the blatant double standard: every time I arrived on time for previous sessions, I was still made to wait, yet I never complained. When I pointed this out, the receptionist was incredibly rude and dismissive. She gave me an ultimatum: "Either wait 20 minutes or leave the clinic now."

When I requested a refund for my remaining sessions since they were refusing to see me, she simply refused and kept repeating her ultimatum. If your scheduling is so "precise" that 5 minutes ruins it, why am I forced to wait when I'm on time? Terrible communication and zero customer service skills.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Best experience

Best experience! Fay is the best and really puts my nerves at ease! I have had great results in my laser hair removal with noticeable results after 1 treatment!

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Professional services

Wanted to say thank you for my two-week review appointment. The nurse practitioner was lovely, understood exactly what I was hoping to achieve, and the whole process felt seamless. I really appreciated the care and attention.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent treatment, great outcome

I had an excellent laser treatment at LCA Woden! I booked in for a lip and chin laser treatment, (I have fair skin and dark hair, it's the bane of my life!) and it had been some months since my previous treatment. The therapist was lovely, took the time to listen to my concerns and was extremely thorough with the application of the laser. The results have been fantastic and I'm extremely happy with it.

March 1, 2026
Unprompted review

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