Laser Clinics Australia Reviews 10,646

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, friendly demeanor, and professionalism, which contributes to a comfortable and reassuring experience. Many people highlight the excellent service, noting the thoroughness of treatments, impressive results, and the overall ease and efficiency of their visits. The user experience is frequently described as positive, with consumers appreciating the clear explanations and personalized care they receive. However, some customers also noted issues with customer service, mentioning experiences where staff were perceived as unfriendly, uncommunicative, or unaccommodating. A few people reported feeling rushed during treatments or experiencing a lack of empathy and understanding regarding their appointments, particularly concerning prepaid packages or scheduling conflicts.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, frequently describing them as professional,... See more

Service

Customers consistently note positive experiences with service, highlighting the thoroughness, kindness, and... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the staff for being... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers express satisfaction with various products,... See more

User experience

Clients share positive opinions on user experience. Many reviewers express delight with the results, often... See more

Based on these reviews

Rated 5 out of 5 stars

I had such a wonderful experience at this clinic today! Elvira is incredibly accomodating but professional with friendly demeanor and put me right at ease. What really stood out was the depth of know... See more

Rated 5 out of 5 stars

I had an excellent laser treatment at LCA Woden! I booked in for a lip and chin laser treatment, (I have fair skin and dark hair, it's the bane of my life!) and it had been some months since my previo... See more

Rated 5 out of 5 stars

The most amazing experience with Andjelina in bondi junction. I have had skin needling done in numerous salons and this is by far the best and most important the least painful with amazing results. H... See more

Rated 5 out of 5 stars

The best facial I’ve had in ages. Mariam was warm, welcoming and really knowledgeable - I'd really recommend booking in a facial with her! My skin feels hydrated, plump, and glowy - so impressed with... See more

Rated 5 out of 5 stars

The girls were all so friendly from the moment I arrived. The service I had was carried out professional and quickly. I had a few question about other services which I was interested in and they w... See more

Rated 5 out of 5 stars

I got treated at the Joondalup clinic by Jesalyn. I got a microneedling treatment. I had previously gotten this treatment at the CBD clinic and felt this time the treatment person was a bit more car... See more

Rated 5 out of 5 stars

Had my first session with the team today and it was an amazing experience. The staff are highly qualified, friendly, and walked me through every step of the process, making me feel comfortable a... See more

Rated 5 out of 5 stars

Mona did a great job with my facial as she always does. In the future book with her. Great customer service and same goes for Jessica, she does an a making job with laser sessions. They’re both very... See more

Rated 5 out of 5 stars

Always a simple, professional and easy experience. All of the staff are friendly and helpful. From the moment you arrive you feel taken care of. Cannot recommend this place enough. Just perfect.

Rated 1 out of 5 stars

Very disappointed . Feel like I was scammed. I purchased 3 x laser pigmentation removal for face online on 21/11/25( Already paid for 2 treatment online) and make an appointment today. I was told... See more

Rated 5 out of 5 stars

The staff were so welcoming. It was my first time getting a laser treatment. They were so informative, kind, and made sure I was well-informed on after-care products

Rated 5 out of 5 stars

Kia was very supportive caring and efficient at Chirnside Park Laser clinic. I always like to have Kia it makes it a little more personal.

Rated 1 out of 5 stars

I would NOT recommend Laser Clinics Australia. They falsely advertise products and services, are NOT accommodating, very very poor customer service. Management have not responded to me despite severa... See more

Rated 5 out of 5 stars

I've been going to LC at Greenhills a few years now. Girls are lovely. Nothing is a problem and they really are helpful. Shout out to Sarah for her care and Lily, for her care. I look forward to se... See more

Rated 5 out of 5 stars

My visit to the Woden Laser Clinic was probably the best I've experienced to date, and I've been to a few different clinics in different cities. Lilian was fabulous; professional and very thorough. V... See more

Rated 5 out of 5 stars

First time trying laser, the technician was absolutely wonderful, she made it so easy for me to feel comfortable and relaxed and very well informed about the process. It was overall an ironically ple... See more

Rated 5 out of 5 stars

I had a LED Yellow treatment to treat my rosacea today and Bella treated me at the Malvern clinic. Bella was very friendly, helpful and provided me with a few skin care tips. The appointment ran on t... See more

Rated 5 out of 5 stars

The staff gave me a warm welcome, I was nervous, but with their friendly reasurance that soon passed. I was talked through my treatment every step of the way, so I understood what was happening I... See more

Rated 5 out of 5 stars

Jess is an awesome employee at the Erina store. She is honest and supportive. Very easy to discuss issues with!

Rated 5 out of 5 stars

Always a great experience at Queens Plaza. Selma is awesome and makes you feel comfortable. Thanks team xox

Rated 5 out of 5 stars

My appointment today was for my regular Botox update. I was given special attention, even though I'm a regular visitor. All the precautions and safety requirements were covered, and I was grateful for... See more

Rated 5 out of 5 stars

I absolutely love my Microdermabrasions! I look forward to my monthly treatment so much. My beautician is lovely and the service she provides is just amazing! My skin just glows and I feel so relaxed... See more

Rated 5 out of 5 stars

Helena is amazing! She is so kind, accommodating, knowledgeable and always fab at what she does. No one else I’d rather go to! Appreciate you Helena x

Rated 5 out of 5 stars

Fountain Gate Laser Clinics are truly amazing . The staff are friendly, courteous and they have so much experience and knowledge . I have had laser, skins treatments and inject at this store and they... See more

Rated 5 out of 5 stars

Louise was my registered nurse for my face refresher of Botox and derma filler. I was impressed with Louise's efficiency in putting my treatment plan together, I was duly aware of what the treatment... See more

Rated 5 out of 5 stars

Absolutely beautiful staff and very knowledgeable. I was very happy with my treatment and my skin felt amazing afterwards.

Rated 5 out of 5 stars

A big thanks to Miss Luisa and the girls at the Potts Point branch. Miss Luisa really looks after me for all treatments and has a great product knowledge. She's such a lovely and wonderful person.

Rated 5 out of 5 stars

Taylah was very professional and knowledgeable. I'm very happy with the way she performed the treatment. I would recommend her to everyone, excellent service.

Rated 5 out of 5 stars

I had one of the best skin needlings at Charlestown yesterday - have been having them for 10 years. Thank you for your expertise - it was really appreciated

Rated 1 out of 5 stars

From the moment I entered LCA in Karrinyup, the feeling I received took me aback with the attitude of the assistant. She had zero interest in my session, going through the motion. My appointment... See more

Rated 1 out of 5 stars

This was my second visit using a prepaid package, and unfortunately my experience was very disappointing. During my first session, the staff member marked my legs with a highlighter pen before the... See more

Rated 5 out of 5 stars

Shoutout to Tayah from Cairns, the aqua facial I received from her was great I’m looking foward to coming in for some more to hopefully improve my skin. She was very knowledgeable and easy going when... See more

Rated 5 out of 5 stars

Lovely staff and so helpful at managing and appointments around to suit. The results from the microneedling session I had were FANTASTIC , the cosmetic assistant was professional, knowledgeable and... See more

Rated 5 out of 5 stars

The staff member who I had today provided one of the best customer experiences I’ve had. She asked relevant questions to ensure she understood any pain points and what I wanted to achieve. She was pro... See more

Rated 1 out of 5 stars

Very rushed I could of done a better job myself at home... I did not receive a nice face massage with the product placed on my face it was just quickly slapped on and she walked out no nice kneck mass... See more

Rated 5 out of 5 stars

5 stars are for the therapists at Casuarina in Darwin. Professional, thorough, gentle and just so lovely. Love the skin tyte treatments also. I have noticed positive changes in my 51yo skin!

Rated 1 out of 5 stars

had a very disappointing experience with the customer service at this clinic. I had booked a full leg laser hair removal appointment and called one day in advance to cancel. Instead of being o... See more

Rated 5 out of 5 stars

Love my monthly visits to Laser Clinic Wagga Wagga. The Team is amazing, very caring and thoughtful! And cater specifically to your needs. I would definitely recommend going in meeting the team... See more

Rated 1 out of 5 stars

Apart from having to spend 15mins debating that the cost I was quoted on the phone and the cost they were planning on charging me was off by $300 the laser setting they used on my legs was so low that... See more

Rated 5 out of 5 stars

I had immediate results at Laser Clinics Australia (West Lakes) and have just been back for my second treatment. I love how Rebekah explains everything and how she protects my eyes during treatment. W... See more

Rated 1 out of 5 stars

George Street clinic is so truly so bad. Not sure if they intentionally hire unfriendly staff but the customer service in that joint does not exist. If you want to be made to feel like a fool for requ... See more

Rated 5 out of 5 stars

I used to get my facials done every month at another clinic but since I have discovered Laser Clinics I think it’s one of the best in the business. My local clinic is the Bayside in Victoria and the t... See more

Rated 5 out of 5 stars

Amazing experience! I had concerns about my acne scarring and breakouts. They recommended Kleresca and skin needling and my face hasn’t looked any better! The staff are lovely and give you a great exp... See more

Rated 5 out of 5 stars

Thanks Nataya at Nowra LC I’m forward to second treatment and veins gone ! Quick, easy, painless procedure all explained to me. Thanks again !

Rated 5 out of 5 stars

The team are always lovely, polite and sensitive to your needs. They are extremely knowledgeable and will always makes suggestions taking into consideration your preferences and concerns.

Rated 5 out of 5 stars

I have been for microneedling, laser and dermabrasion in Laser Clinics Drummoyne and had a great experience every single time. The staff there is very professional and caring. Would not go anywhere... See more

Rated 5 out of 5 stars

Maria gives such attention to my treatments every month. A wonderful relaxing 45 minutes well spent.

Rated 1 out of 5 stars

I would like to share my recent experience at Laser Clinics Australia (Launceston), as I am feeling quite disappointed and hope this feedback can help improve customer service. I have pa... See more


Company details

  1. Beauty Salon

Written by the company

Laser Clinics Australia offer a range of treatments including Laser Hair Removal, Advanced Skin treatments, Cosmetic Injectables and CoolSculpting®.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fountain Gate Laser Clinics are truly…

Fountain Gate Laser Clinics are truly amazing . The staff are friendly, courteous and they have so much experience and knowledge . I have had laser, skins treatments and inject at this store and they go above and beyond with the care they provide . My results are incredible My latest appointment was inject with Jenny . Going through the process with Jenny from start to finish was wonderful
i felt assured and safe during the process and Jenny takes so much care in discussing exactly what i needed and what results i was looking for . I would highly recommend this clinic to anyone wanting laser inject or skin treatments if they are looking for great customer service and detailed perfect results .

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great staff & service

I had a LED Yellow treatment to treat my rosacea today and Bella treated me at the Malvern clinic. Bella was very friendly, helpful and provided me with a few skin care tips. The appointment ran on time and was very pleasant.

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

I’m sharing my personal experience so…

I’m sharing my personal experience so others can make an informed decision.
I spent approximately $1,200 on Botox and filler at this clinic. I followed the aftercare instructions and waited the recommended time for the treatment to settle. Unfortunately, the results were very minimal and not what I expected for the amount paid.
I returned to the clinic for a review appointment hoping the issue could be addressed. During the review I was told that if I wanted the result improved I would need to pay an additional $530 for more product.
After already spending $1,200, I wasn’t comfortable paying more, so I decided to try another clinic. I later paid $400 elsewhere and experienced noticeably better results.
Based on my experience, the overall value and outcome did not meet my expectations. I would encourage others to do their research and compare clinics before committing to treatment.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Result

A big thanks to Miss Luisa and the girls at the Potts Point branch. Miss Luisa really looks after me for all treatments and has a great product knowledge. She's such a lovely and wonderful person.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful staff

The staff member who I had today provided one of the best customer experiences I’ve had. She asked relevant questions to ensure she understood any pain points and what I wanted to achieve. She was professional and courteous and a great advocate for the brand!

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Therapist…

So happy today i have amazing Therapist at Charlestown Laser Clinic ... She doing amazing job , she does the work according to the order and rules of the work ... Im not feel pain and over redness on my face ... Keep this therapist, she is amazing.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I used to get my facials done every month at another clinic but since I have discovered Laser Clinics I think it’s one of the best in the business. My local clinic is the Bayside in Victoria and the team are absolutely fantastic and friendly. I recently got my aqua facial with Nicole and she explained everything before each procedure and I can say my skin’s loving it. Highly recommend the place.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Belinda is one of the most…

Belinda is one of the most professional, knowledgeable and technically skilled injectable technicians I have had the pleasure of working with. Having received treatments over several decades and lived in multiple states, I have experienced the care of a number of excellent practitioners. Belinda, however, truly stands out.
I was initially referred to Belinda after my previous technician relocated. From the very first consultation, she listened attentively, took the time to understand my goals, and provided thoughtful guidance on the most suitable treatment approach. Her level of care, professionalism and attention to detail immediately gave me great confidence.
Belinda is incredibly skilled and takes a considered, personalised approach to every appointment. She carefully adapts and refines treatments over time, ensuring results remain natural, balanced and appropriate for my age.
Now well into my 50s, I love the refreshed and confident look she has helped me achieve while still looking like myself. I personally prefer injectables rather than fillers, and Belinda has worked with me to create subtle results that enhance rather than change my appearance.
People often ask if I have had something done or not, which I consider the best compliment. For many of us, it is not about looking ageless, but about looking like the best version of ourselves.
I am truly grateful to Belinda for helping restore my confidence. She is an exceptionally talented practitioner and someone I would happily travel to see anywhere. I highly recommend her to anyone seeking natural, thoughtful and highly skilled cosmetic care.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great results!

I had immediate results at Laser Clinics Australia (West Lakes) and have just been back for my second treatment. I love how Rebekah explains everything and how she protects my eyes during treatment. Would highly recommend.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Returning for a regular appointment

My appointment today was for my regular Botox update. I was given special attention, even though I'm a regular visitor. All the precautions and safety requirements were covered, and I was grateful for this because it is easy to become complacent with regular Clients......No so at this Clinic. They were fantastic. I would not go anywhere else.

March 6, 2026
Unprompted review

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