LaserCube Reviews 351

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company, often describing the product as amazing and a masterpiece of ingenuity. Customers are highly satisfied with the quality of the product, noting its efficiency, compactness, and powerful capabilities. Many appreciate the excellent hardware, software, and support, finding the device easy to set up and run, even for beginners. The purchasing process and communication are frequently highlighted as amazing, with quick responses and expectations being over-delivered. However, some customers also noted that the user experience was not always satisfactory, particularly for beginners, due to fast-paced tutorials and a lack of intuitive design for casual home use. A few other people also felt that the product was noisy, the activation process messy, and the visual effects, such as the equalizer, were not as impressive as expected.

What people talk about most

Product

Users describe positive interactions with the product, with many expressing their love for the Lasercube's... See more

Quality

People report positive experiences with quality, with many describing the laser as incredible, amazing, and a... See more

User experience

Customers consistently note positive experiences with user experience, praising the easy setup and powerful... See more

Service

Customers had positive experiences with service, highlighting great support and communication. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Laser Cube is an amazing Light with Endless Capabilities. If Only they could include some sort of Instruction Manual or Online Course on how to Operate this Awesome peace of Equipment. It would... See more

Company replied

Rated 4 out of 5 stars

I'm still learning. What i didn't like was the the custom fee, I didn't expect it. Never mind. I am still figure out why sometime it doesn't connect to the mobile phone and why the feature on the... See more

Rated 4 out of 5 stars

The website navigation for checkout wasn't great. and you forgot the nanofogger with the initial shipment. But that's all inconsequential compared to the awesomeness of the laser cube. I am g0nn... See more

Rated 5 out of 5 stars

The Leser Cube 7.5 W ultra is indeed a masterpiece of ingenuity. It’s basically a laser light show in a box you can take anywhere. Highly recommend, but definitely not the sort of thing you would buy... See more


Company details

  1. Stage Lighting Equipment Supplier
  2. Laser Equipment Supplier

Written by the company

LaserCube is an all-in-one laser display system that fits inside a 1.7 kg, 10cm cube. The 3-hour battery makes it perfect for both house parties and the outdoors. It’s super easy to connect and just works!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

351 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

First

First : transparency about the prices, and the customs dutys. Secondly, good surprises about the software, especially firmware ( LAN and wifi are pretty well handed ).
Packaging is great.
User experience on website while buying is great.
The product and the services are great.

November 6, 2024
Rated 5 out of 5 stars

Laser cube fix

I sent my LaserCube to them for repair, and while the device was fixed, it had a minor issue when I received it back. I communicated with them via email regarding the issue, and they acknowledged their mistake and took appropriate actions based on my situation.

If your LaserCube breaks down and needs repair, you can trust them to handle it properly.

October 17, 2024
Rated 5 out of 5 stars

Amazing product & customer support.

Very professional material and customer support. I just bough the Laser but I can already feel that Laseros is giving a real care to their customer. They pay attention to small things and understand the need of professional in the industrie. For exemple, they give the option to reduce the declared value and avoid us paying insane import taxes. Their customer support is Fast and always on point. And I haven't get yet into exploring their database of tutorial to make the best laser show.

So expensive product but 100% worth it !

November 3, 2024
Unprompted review
Rated 3 out of 5 stars

My product arrived with visible wear on…

My product arrived with visible wear on the rain cover. Ice was under the impression that the mini tripod was also missing, as I received one in my previous purchase of the exact same laser. When I went to customer service to let them know, they sent me to another department Without much help. I am currently underwater in an intense production right now, and it’s going to be a couple weeks before I get to look into this further. But since I’ve been prompted to give a review again, that’s my two cents.

September 19, 2024
LaserCube logo

Reply from LaserCube

Hello Morgan,

Thanks for sharing this feedback with us! Regarding the tripod, as stated on the product page, it's not included anymore (for at least the last few months) due to safety reasons. It's not suitable for Ultra models. The proper department will definitely address your concerns and thoughts. Good luck, and thank you for buying with us!

Rated 5 out of 5 stars

Butler Event

Delivery was on time and tech support was a big help in setting it up the first time. Worked Better than expected and had ALOT of preprograming already in it. We will be ordering more.

August 29, 2024
Rated 5 out of 5 stars

Worth every single penny.

Thank you, Wicked Lasers Team, for your seriousness and professionalism. The team is full of friendly, prompt people who are always ready to help. I’m impressed by the quality of service and the attention to detail. Highly recommended!

June 24, 2024

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