Las Iguanas Reviews 336

TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being friendly, helpful, and attentive, with many highlighting specific individuals for their excellent service. People also generally enjoy the food, describing it as tasty and good quality, with some appreciating the variety on the menu. The atmosphere is often mentioned positively, contributing to an enjoyable dining experience. However, some people were dissatisfied with the service, reporting long wait times for drinks and food, forgotten orders, and a lack of attentiveness from staff. There are also concerns about the quality of certain products, particularly cocktails, which some found to be pre-mixed and not as expected. A few customers also mentioned issues with food quality, describing dishes as bland, cold, or overcooked, and some found the locations to be noisy or lacking in atmosphere.

What people talk about most

Service

Reviewers mention ambiguous feedback about service. Many customers praise the fast, friendly, and attentive... See more

Staff

People report ambiguous experiences with staff. Many customers praise the staff, highlighting some staff... See more

Quality

Reviewers highlight ambiguous aspects of quality. While many customers praised the food as fantastic,... See more

Location

Customers consistently note ambiguous experiences with location. While many reviewers mention visiting... See more

Product

Consumers find product to be ambiguous, with some praising the excellent food, full of flavor, and good... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Been to the one next to Wembley stadium a few times, food’s decent enough at that price bracket, good service, friendly staff. Normally go for happy hour cocktails, unfortunately, when an event is on... See more

Rated 3 out of 5 stars

Las Iguanas Review 2 for 1 Cocktails? or 1 for 1 Whilst the overall performance of the restaurant was fair. The biggest disappointment was the 2 for 1 Cocktail offering. I felt... See more

Rated 3 out of 5 stars

Don't be fooled by the Bottomless Brunch deal, it's not what you think. We went out expecting food aplenty, likewise with the cocktails. Not so. At this time of year the Christmas Brunch menu... See more

Rated 3 out of 5 stars

Went in and got a table straight away. A bit noisy in the restaurant. Had the Mexican main course. Didn't look much to start with but there was more there than met the eye. Very nice. Service wa... See more


Company details


Contact info

2.9

Average

TrustScore 3 out of 5

336 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I know it’s brunch but the portions…

I know it’s brunch but the portions were tiny. I mean not enough to feed a small child. We did have 3 drinks these were ok. But for the price (£39) we would have been better off going to a restaurant. At least we would have been fed.

October 12, 2024
Unprompted review
Rated 1 out of 5 stars

Bottomless brunch at Cardiff was not…

Bottomless brunch at Cardiff was not worth the £38 that then turned in to £42 each. To start with the positive our waitress was amazing, very friendly, quick & efficient.
The drinks were ok but not great but the food was absolutely awful. Wasn’t enough to feed a bird. I’ve been to numerous brunches in Cardiff & have always felt I’ve had value for money. We were informed that portions were small & to order extra fries if we were hungry. I paid £3 for a portion of around 6-7 fries. Don’t wast your money, go elsewhere & get value for money. Definitely won’t be returning.

October 12, 2024
Unprompted review
Rated 2 out of 5 stars

Bar on strike. Where are the drinks?

Arrived to have a meal with 8 other people. Ordered drinks first then a meal. Meals arrived promptly but no drinks. Asked waitress numerous times about the drinks but was told that the bar staff were very busy/slow. Well the drinks did eventually arrive after one hour after we had all finished the meals. Totally unacceptable.

September 28, 2024
Unprompted review
Rated 2 out of 5 stars

Bottomless brunch

We booked for bottomless brunch at the York restaurant and it wasn’t the best bottomless brunch I’ve been to, in fact probably the worst. The cocktails were tasteless and the Prosecco wasn’t great. Being a large group we didn’t get many drinks. I had around 3. Although the drinks were pretty crap The food was really tasty. Only downside to the food was having to pay extra for chips to go with the burger which I found odd. It definitely wasn’t worth £32.50 as probably could have booked for a meal and had a few drinks for less money. I wouldn’t recommend this place for bottomless brunch but would for food.

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

My favourite place to eat

My favourite place to eat. I have been coming to Las iguanas trafford centre throughout my mat leave starting when I was 9 months pregnant. The staff were super friendly and helpful when I was pregnant and now when i go with my baby they always find me a suitable table for the pram. They go above and beyond and are the kindest staff!

September 26, 2024
Unprompted review
Rated 1 out of 5 stars

Las Iguanas Gunwarf Portsmouth

Las Iguanas Gunwarf Portsmouth. Went for a bottomless brunch the service was so slow we barely managed to get 5 drinks per person so not exactly bottomless. When they tried to offer another drink said no due to how long it took them to bring the drinks. Service was so slow it was depressing. The tripple taco taxi can barely be called a meal. And to top it off they tried to charge us nearly £13 in service charges. WHAT SERVICE. Waiter walked past multiple times without checking on our table. Very unproffesional. I left the place hungry sober and robbed. Food was nice what little they gave me. Would never return.

August 27, 2024
Unprompted review
Rated 1 out of 5 stars

las iguanas Reading

We wanted to sit outside and were told to use the app, extremely unpersonal. The app was not working very well and we had to go in and ask for a menu. When it finally worked you are supposed to give a tip when you order your food. Why would we, no one looked after us. We both ordered the salad. That is under the main dishes and costs £13.50. The butternut cubes are tiny. It could actually be a side salad. It felt like a complete rip off and we went to Weatherspoons after that because it was so unsatisfying. In December the portions were definitely much bigger. And they also forgot my friend's wine. She had to go and ask for it.

August 6, 2024
Unprompted review
Rated 1 out of 5 stars

Shocking experience at middlebrook

Shockingly expensive and bland food. Had chicken wing starters which were bland. The mixed grills we had for mains were mega overpriced and so bland. Steak was cheap and horrible, the chicken was burnt, chips stale and even the corn was over done.

Why chiquitos shut for this I’ll never know.

June 27, 2024
Unprompted review
Rated 4 out of 5 stars

Stratford branch.

Stratford branch.
Called in for lunch. Sign on desk with a long list of what wasn't available!!! Apparently no delivery and two fryers were broke. Food was good, curry wasn't fiery though, burger didn't have bacon so ordered another burger without bacon! I think the two staff were overworked, so service could off been better. 2 for 1 cocktails were good.

July 31, 2024
Unprompted review
Rated 4 out of 5 stars

Las Iguanas - Wembley LDO

Las Iguanas - Wembley LDO
Great Customer Service. We enjoyed our cocktails. The waiter was approachable, friendly and knowledgeable. Great Offers available too. Thank you

July 26, 2024
Unprompted review
Rated 2 out of 5 stars

I don't even know where to start..

I don't even know where to start... I was at a work meal with my colleagues last week after a long day. And I can't believe how shocking the service was - we ended up leaving without dessert because we'd been there just under 3 hours and people were restless and wanting to go home at that point. You expect to enjoy a good meal, have a laugh and a few drinks and leave within a reasonable time. Because we were a larger group we double checked and got asked to pre-book our meal due to the group size, this is understandable. Only to find out on the day that only one chef was working - even though they knew they were expecting us, other bookings and public. It was bad i was finishing my meal when others were still waiting at my table for their food. Don't get me wrong the food was delicious, cant knock that.

I was celebrating so ordered a cocktail which wasn't seen! I waited about 30/40 minutes for it and it was like they forgot it was at this point we decided to leave as we didn't think we would have to wait that long for dessert & drinks. Don't get me wrong, I understand it was a bigger table to cover and i appreciate that but to be there nearly 3 hours and people still be waiting for drinks theyd ordered and we hadnt even had dessert at thie 2 hour 40 mark to me thats just ridiculous.... what an absolute joke!!!

July 2, 2024
Unprompted review
Rated 1 out of 5 stars

Disgusting, cold and wrong

Ordered food via uber eats and was made to wait an hour and fifty minutes which normally I wouldn't mind if the food was any good. Ordered a burger which was so overdone it was like cardboard, paid £11 for two portions of chips which were literally a hand full each, Ordered a can of diet coke and a regular coke (which I paid extra for?!) And got two diets, and when the food finally arrived everything was stone cold. Absolutely disgusting, won't be ordering anything from here again

July 6, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look