My earrings are absolutely beautiful and were delivered in super quick time. I really hesitated about buying ( and spending a good amount of money) on an online seller but my fears eye definitely unfo... See more
Company replied
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Review summary
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Reviews shaping this summary
Latelita makes absolutely gorgeous jewelry. I am very pleased with their overall selection, availability and craftsmanship. The quality is impeccable. The packaging is lovely and makes excellent stora... See more
Good service and delivery, and a professional overall experience. Unfortunately, this was let down by the marketing approach. Once they had my contact details, I was bombarded with marketing emai... See more
I had reason to contact customer services regarding a problem with the necklace I had received. The service I received (from Jenny) was excellent. She was extremely efficient and the matter was quic... See more
Company replied
Company details
About Latelita
Written by the company
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CONTACT US
Welcome to our profile page
Latelita is a British designed, atelier jewellery brand.
Our designers are on a constant quest to find the perfect blend of Eastern influences with contemporary British design to create unique atelier jewellery which is made to last.
Created in 2012, Latelita has rapidly grown into a widely recognised brand at the pulse of fashion & style.
Inspired by our heritage and our individual taste of fashion, our truly autobiographical collections incorporate ancient motifs and carefully sourced semi-precious natural stones with exceptional colour and character.
Working with the finest artisans & gem cutters gives us the unique edge of being able to conceptualize, design and handcraft; iconic pieces from within our atelier.
Whether seeking to make a statement with our conversation pieces, or to find the perfect gift look no further than Latelita London.
Without further ado, we would like to virtually welcome you to the world of Latelita. From our design integrity, to our online atelier and our 5-star rated customer service, we have made no compromises.
We sincerely hope that you will keep coming back to our store to discover more of the fabulousness that will be waiting for you.
Latelita is a registered trade mark under IPO and is owned by Alf Trading general partnership which is VAT registered under 173390111 with HMRC.
Contact info
2A Lennox Mansions, Clarence Parade, PO5 2HZ, Southsea, United Kingdom
- 07883 319155
- help@latelita.com
- latelita.com
4.7
Excellent
1K reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Pleasant experience
I ordered the pendant as a gift and it was a winner! A very lovely piece of art. Delicate and high quality necklace with thoughtful packaging. My only gripe is that the pendant is attached to the necklace... It was a gift for a man so it is a bit tight and the structure of the jewelry does not allow for easy replacement.
But overall, very nice experience!
January 31, 2025
Reply from Latelita
Dear Yelyzaveta,
Thank you so much for your feedback! We’re thrilled to hear that the pendant was a hit and that you appreciated the quality and thoughtful packaging. 🎁 We understand your concern about the necklace size and the fixed pendant — we truly appreciate your insight, as it helps us improve. If you’d like, please reach out to our customer service team, and we’d be happy to explore a solution for you. We’re glad you had a pleasant experience overall, and we hope to assist you again in the future! ✨
Best wishes
Alpay
Latelita Customer Care
Lush lapis lazuli and perfect pearls.
The excellent customer service and beauty of the items purchased bring me bck to this shop. Both the pearl, poppy chocker and the lapis lazuli necklaces are stunning, enhancing anything they are worn with. My only regret is that the lapis is not a knotted necklace, thus I handle it with care and avoid small children.
February 3, 2025
Reply from Latelita
Dear Angela,
Thank you so much for your kind words and continued support! We’re thrilled to hear that you love the pearl poppy choker and lapis lazuli necklaces — it’s wonderful to know they add something special to your outfits. ✨ We appreciate your feedback about the lapis necklace not being knotted and understand your concern. Your insight is valuable, and we’ll be sure to share it with our design team. In the meantime, if you have any questions about care or maintenance, please don’t hesitate to reach out. We look forward to helping you find more beautiful pieces in the future! 💙
Best wishes
Alpay
Latelita Customer Care
Illegal request of official papers and website shipment information
14 days with no resolve, with product, delivery and taxes already paid online.
Delivery company UPS send me an email from an address of some lady - Latelita - we have GDPR, you are not allowed to share any of my personal information with UPS, For any purpose other than the ACTUAL delivery.
For an EU and Schengen country, Romania, UPS requested FROM ME:
- my ID
- a comercial and technical description of the product, in Romanian
- written power of attorney from me to them
- written personal declaration stating that the amount on the bill is the corect one.
Are you for real? For a 90€ ring? This is completely illegal.
Also, you allow the purchase from Romania, you ask for delivery and taxes payment as the photo, but do not include Romania in your country list on your website. This is also illegal under UK law.
February 24, 2025
Unprompted review
Reply from Latelita
Dear Monica,
Thank you for sharing your feedback. We understand your frustration regarding the delivery process, and we’re truly sorry for the inconvenience caused.
Please allow us to clarify a few points. We have been in daily contact with you, providing all available updates regarding your parcel’s customs clearance. Unfortunately, the Romanian customs authorities requested additional information, including documents such as your ID and a written declaration—requirements completely outside our control. These regulations vary by country, and as the importer, you were required to provide this information for the delivery to proceed. We made every effort to explain this and assist you through the process.
Regarding your concern about data privacy, please be assured that sharing your contact details with UPS is standard practice necessary for the fulfillment of delivery services. This process complies with GDPR, as the information is shared exclusively for the purpose of delivering your order.
As it became clear that the customs requirements could not be met, we took the step of offering you a full refund and arranged for the return of the item. We believe this was the fairest solution under the circumstances.
Lastly, we are currently working to improve the information available on our website regarding country listings and shipping details, and we thank you for bringing this to our attention.
We value all feedback and hope that despite this experience, you may consider shopping with us again in the future.
Kind regards,
Lee
Latelita Customer Care Team
PS: Dear Monica, we would be very happy if you could reconsider your review if we resolved your inquiry according to your expectations.
I am in love with 😍
The earrings arrived in the box and then packed in the gift box. It is perfect 🤩
February 22, 2025
Unprompted review
Reply from Latelita
Dear Daiva,
Thank you so much for your lovely feedback! 😍 We’re thrilled to hear that you loved the earrings and appreciated the packaging. 🎁 We always want every unboxing to feel special, and we’re so glad it was perfect for you. Enjoy your new earrings, and we hope to see you again soon! ✨
Best wishes
Alpay
Latelita Customer Care
Great customer service when I messed up a return!
I needed to return a ring and exchange but accidentally bought a second one! Lesley and Stephen in the customer care team have both been so responsive and helpful in sorting out cancelling the accidental order, processing the return of the first ring and sending out a new item plus refunding the difference in price. Plus- really pretty jewellery!
February 19, 2025
Unprompted review
Reply from Latelita
Dear Sarah,
Thank you so much for your kind words! We’re delighted to hear that Lesley and Stephen could assist you and make the process smooth — we know how stressful returns and exchanges can be, so we’re happy we could help get everything sorted. 💬✨ It’s wonderful to know you love the jewellery, too! We truly appreciate your support and look forward to assisting you find more beautiful pieces in the future. 💖
Best wishes
Alpay
Latelita Customer Care
Amazing!! Feathered Leaf Statement Drop Earrings
I have been searching for the perfect statement earring to wear to a formal Spring wedding. The Feathered Leaf Statement Drop Earrings are stunning and very well-made. I live in a coastal town in the U.S. and love nature-themed jewelry designs. Latelita made the purchasing of the product easy and the shipping/delivery was fast!
I am obsessed with their designs and look forward to purchasing more items in the future.
February 18, 2025
Unprompted review
Reply from Latelita
Dear Alison,
Thank you so much for your wonderful feedback! 🌸 We’re thrilled to hear that you found the perfect statement earrings for the Spring wedding — the Feathered Leaf Statement Drops are such a gorgeous choice! It’s lovely to know our nature-inspired designs resonate with you, especially living in a coastal town. 🌊🍃 We’re also glad the purchasing and delivery process was smooth. We truly appreciate your support and can’t wait to help you find more beautiful pieces to add to your collection! ✨
Best wishes
Alpay
Latelita Customer Care
Great product and efficient service.
January 18, 2025
Reply from Latelita
Dear Louise,
Thank you so much for your kind words! We’re glad you loved the product and appreciated our efficient service. We hope to assist you again soon! ✨
Best wishes
Alpay
Latelita Customer Care
Beautiful earrings
Beautiful earrings for my daughter’s wedding. We were thrilled with them.
January 17, 2025
Reply from Latelita
Thank you for your lovely review! We're so happy to hear the earrings were perfect for your daughter's wedding. Wishing you all wonderful memories of the special day! 💕✨
Latelita Team
Totally recommended
This is my fifth purchase and i’m very happy with all the jewelry. Totally recommended!!
January 15, 2025
Reply from Latelita
Dear Silvia,
Thank you so much for your continued support! We're thrilled to hear you love your jewelry. Your recommendation means the world to us! 💖✨
Best wishes
Alpay
Latelita Team
The earrings are simply beautiful and…
The earrings are simply beautiful and arrived quickly!!
January 18, 2025
Reply from Latelita
Dear Susan,
Thank you for your lovely review! We're so glad you love the earrings and that they arrived quickly. Enjoy wearing them! ✨😊
Best wishes
Alpay
Latelita Customer Care
Reply from Latelita
Dear Owen,
Thank you for your kind words! We’re so happy to hear you love our quality and service. We truly appreciate your support! 😊✨
Best wishes
Alpay
Latelita Team
Beautiful description of the necklace! &…
Beautiful description of the necklace & it is just as wonderful in person!
The timely updates on the box’s travels were greatly appreciated and I love the presentation box my necklace arrived in!
January 15, 2025
Reply from Latelita
Dear Mindy,
Thank you so much for your kind words! It means the world to us that you love your necklace just as much in person as you did in the description. We're also glad the tracking updates and presentation box made the experience even more special. Wishing you many joyful moments wearing it! 💖✨
Best wishes
Alpay
Latelita Customer Care
Reply from Latelita
Dear Marie,
Thank you so much for your lovely review! We're delighted to hear that you love your purchase and that the delivery was smooth. It means a lot to us that you had a great experience—enjoy your jewellery! ✨💖
Best wishes
Alpay
Latelita Customer Care
Good quality and design…
Bought a few rings and earrings with the sales. Very good quality and design. I will probably buy again.
January 11, 2025
TERRIBLE QUALITY RINGS
I have never come across a company worse than this! Story: i ordered a snake ring. Its very soft and bends super easy. If you bend your finger stones IMMEDIATELY COME OUT (can you imagine people that wear rings bend their fingers!!! Crazy isn't it)! As i ordered from the website Secret Sales they said we don't offer exchange.
Return the faulty one and place a new order for the new one. So i did. When the 2nd!!!! Ring arrived, as soon as i put it on, walked from one room to another, wrote something in my dairy number of stones came out AGAIN! MIND ME THIS IS THE SAME DAY I RECEIVED THE RING! I of course returned the second ring too! Why would i want a ring for 75 pounds that you can't really do anything in, just basically put it on and take it off immediately. If you move or bend your finger stones (many stones, not just the one) come out immediately! Its within my rights to return a bad quality product.
You would never believe, but this absolutely unprofessional company FIXED IT and posted them back! Can you imagine! This has literally NEVER HAPPENED TO ME.
When i messaged the company to say i want a refund they kicked off and said ive damaged them 🤣 by putting them on basically! I tried to explain rings on the fingers arent supposed to be THIS FRAGILE with stones coming out with each movement of your hand/finger.
They said im the only one saying so! They are amazing and i have to keep 2!!!! Of the bad quality rings! INSANE!
I SAID I WILL WRITE A REVIEW! They said they will fight for the untrue review! But i have proof! Pics and within my consumer rights to return a low quality product. Especially within the 30 days!
Mind you their website says if your not happy with the quality, we will refund no questions asked 🤣🤣🤣
Anyway the website i bought it via will sort this! LUCKILY! But please bear in mind of the terrible quality and even more disgraceful customer service.
If i would buy this ring at full price, it would cost something like 140 pounds or so! Think twice before ordering as if its poor quality you will be blamed and they will probably make you keep the item. Company must be doing exceptionally badly if they are trying to make you keep a poor quality ring and blaming customers for their production being of such a poor quality.
I would say STAY AWAY!
RESPONSE TO A VERY EXPECTED ANSWER:
i couldn't have done anything to a ring within 2 hours! You don't need to do anything to it apart from putting it on. I am aloud to use social meadia to share my experience and the rubbish quality rings you sold me. I will get my money back and will continue making honest reviews. You want to work on how you approach customers. If i would treat my customers the way you treat yours i would have no business. And seriously i went and damaged 2 rings on purpose?!?! Do you really think i have nothing else to do. I no longer wish to communicate with you. I hope this review will open peoples eyes on your diabolical work and service.
January 13, 2025
Unprompted review
Reply from Latelita
We respectfully disagree with your review. Upon thorough inspection, both items were found to be significantly damaged, including visible scratches and structural bending, which indicates mistreatment rather than regular wear. While our designs are crafted with durability in mind, as with all costume jewellery, they require appropriate care and can sustain damage through activities such as household chores or carrying heavy items.
At Latelita, we take pride in our commitment to customer satisfaction and fair warranty practices. Even in cases where items are out of warranty or mistakenly damaged, we often offer goodwill replacements. However, in this instance, the extent of the damage and the nature of the claim suggested an attempt to misuse our warranty policy, leading to its rejection. Despite this, we proceeded with complimentary repairs and returned the items at no cost to you as a goodwill gesture.
We are proud of our high customer satisfaction ratings and the exceptional quality of both our products and after-sales service. Thousands of satisfied customers can attest to our professionalism and commitment to excellence. While we regret that we could not meet your expectations in this instance, we cannot accept a review that appears to be influenced by frustration rather than an objective assessment of our service.
Furthermore, we have a complete record of our communication, including messages in which you explicitly threatened to use your social media following to damage our reputation. We also retain the photos and videos of the returned items as evidence. We take such matters seriously and will not hesitate to take appropriate legal action to protect our business from unjustified attacks.
Latelita remains committed to delivering exceptional products and customer service, and we appreciate the continued support of our valued customers.
Kind regards
Latelita Customer Care
Beautiful bracelet
Fast delivery, beautiful presentation, extremely happy with this bracelet.
Bought this piece for a friend's birthday, more than happy with it.
Thank you
January 29, 2025
Unprompted review
All good
All good. Loved the earrings. I was surprised but pleased to get quick reply to my query.
January 3, 2025
Reply from Latelita
Dear Najma,
Thank you so much for your kind review! We're thrilled to hear you're happy with your earrings and our quick responses to your queries. However, it seems there might have been a mix-up, as we noticed a 1-star rating. If possible, we’d really appreciate it if you could revisit Trustpilot and update the rating to better reflect your review. Thanks in advance for your time.
Best wishes,
Jenny
Latelita Customer Care
Bridal Earrings
I accidentally clicked twice on the travel protection when completing my order. I e-mailed them and they responded quickly and removed the second charge. The earrings came quickly and were packaged well. My niece loved them and is excited to wear them for her wedding.
January 6, 2025
Reply from Latelita
Thank you, Stacey, for sharing your experience!
We're so glad we could quickly resolve the issue for you.
It's wonderful to hear your niece loved the earrings and will be wearing them for such a special occasion. Wishing her a beautiful wedding day!
Kind Regards
Harriett
Latelita Customer Care
Beautiful earrings had so many…
Beautiful earrings had so many compliments great fast delivery and beautiful packaging
December 31, 2024
Reply from Latelita
Thank you, Colette! We're so happy to hear you’re loving the earrings and receiving so many compliments. Fast delivery and beautiful packaging are what we strive for, so it’s great to know we hit the mark. Enjoy wearing them!
Kind Regards
Harriett
Latelita Customer Care
Efficient!
December 30, 2024
Reply from Latelita
Thank you, Davina! We're so glad you found our service efficient. We appreciate your support and hope to see you again soon!
Kind Regards
Harriett
Latelita Customer Care
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