My earrings are absolutely beautiful and were delivered in super quick time. I really hesitated about buying ( and spending a good amount of money) on an online seller but my fears eye definitely unfo... See more
Company replied
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Review summary
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Reviews shaping this summary
Latelita makes absolutely gorgeous jewelry. I am very pleased with their overall selection, availability and craftsmanship. The quality is impeccable. The packaging is lovely and makes excellent stora... See more
Good service and delivery, and a professional overall experience. Unfortunately, this was let down by the marketing approach. Once they had my contact details, I was bombarded with marketing emai... See more
I had reason to contact customer services regarding a problem with the necklace I had received. The service I received (from Jenny) was excellent. She was extremely efficient and the matter was quic... See more
Company replied
Company details
About Latelita
Written by the company
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CONTACT US
Welcome to our profile page
Latelita is a British designed, atelier jewellery brand.
Our designers are on a constant quest to find the perfect blend of Eastern influences with contemporary British design to create unique atelier jewellery which is made to last.
Created in 2012, Latelita has rapidly grown into a widely recognised brand at the pulse of fashion & style.
Inspired by our heritage and our individual taste of fashion, our truly autobiographical collections incorporate ancient motifs and carefully sourced semi-precious natural stones with exceptional colour and character.
Working with the finest artisans & gem cutters gives us the unique edge of being able to conceptualize, design and handcraft; iconic pieces from within our atelier.
Whether seeking to make a statement with our conversation pieces, or to find the perfect gift look no further than Latelita London.
Without further ado, we would like to virtually welcome you to the world of Latelita. From our design integrity, to our online atelier and our 5-star rated customer service, we have made no compromises.
We sincerely hope that you will keep coming back to our store to discover more of the fabulousness that will be waiting for you.
Latelita is a registered trade mark under IPO and is owned by Alf Trading general partnership which is VAT registered under 173390111 with HMRC.
Contact info
2A Lennox Mansions, Clarence Parade, PO5 2HZ, Southsea, United Kingdom
- 07883 319155
- help@latelita.com
- latelita.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Absolutely in love with this jewelry…
Absolutely in love with this jewelry brand! So I wanted to express my appreciation: every new collection has really stunning pieces and the quality is amazing. I travel a lot (different climates, tropical humidity) and the pieces hold up amazingly!
I especially adore the animal and nature themed designs! Looking forward to much more Latelita in my life.
November 29, 2024
Unprompted review
Reply from Latelita
Wow, thank you so much for your incredible review, Caliope! It means the world to us that you're absolutely in love with our brand. We're thrilled to hear our pieces continue to impress you with their quality and design, even through your amazing travels. Knowing how much you adore our animal and nature-themed creations makes our day! We can’t wait to bring more Latelita sparkle into your life. Thank you for being such a wonderful supporter! ✨🌿💎
Kind Regards
Harriett
Latelita Customer Care
Great , all good !
Great all good
Packaging could be little simpler but more sophisticated. No need for giant boxes.
Otherwise really pretty items
October 19, 2024
Reply from Latelita
Here's a thoughtful and appreciative response for KK's review:
Thank you so much for your feedback, KK! We're delighted to hear you loved our items and had a positive experience overall. We appreciate your suggestion about the packaging – it’s great insight, and we’ll definitely consider simpler yet sophisticated options for the future. Your input helps us improve, and we’re so grateful for your support! 😊🎁✨
Kind Regards
Harriett
Latelita Customer Care
Timely delivery.
Timely delivery.
Well packaged.
Very nicely presented and necklace lovely
December 18, 2024
Reply from Latelita
Thank you so much for your lovely review, Pauline! We're thrilled to hear you were happy with the timely delivery, packaging, and presentation. It means the world to us that you love your necklace. We look forward to serving you again in the future!
Kind Regards
Harriett
Latelita Customer Care
Very happy with the purchase and…
Very happy with the purchase and delivery was on time.
December 13, 2024
Reply from Latelita
Thank you for your wonderful feedback, Amy! We're so glad to hear you're happy with your purchase and that the delivery met your expectations. Your satisfaction means everything to us, and we look forward to seeing you again soon!" 😊✨
Kind Regards
Harriett
Latelita Customer Care
Streamlined, fast and high quality
I was looking for a specific piece of jewelry and found it at Latelita. Ordering was easy, shipping cost to Canada was more than reasonable, and I received my order in just 3 days. Unbelievable! The piece is exactly as described and of high quality. My wife is thrilled - can't ask for much more than that.
December 17, 2024
Reply from Latelita
Thank you so much for your fantastic review, Steven! We're delighted to hear you found the perfect piece of jewelry at Latelita and that the ordering process was seamless. It's wonderful to know the shipping to Canada exceeded your expectations and that your wife loves the piece – that truly makes our day! We hope to serve you again soon! 😊💎
Kind Regards
Harriett
Latelita Customer Care
These are great products
These are great products. Beautiful.
My only concern was I was sending to Poland and somehow the shipping changed that automatically to my USA home.
December 17, 2024
Reply from Latelita
Thank you so much for your kind words, James! We're so glad you found our products beautiful and enjoyed them. We apologize for the inconvenience with the shipping address—thank you for bringing it to our attention. We'll look into this to ensure smoother experiences in the future. Please don’t hesitate to reach out if you need assistance; we're here to help!😊🌟
Kind Regards
Harriett
Latelita Customer Care
Reply from Latelita
Thank you, Alastair, for your kind words! We're thrilled to hear you found our service efficient and appreciated the quality of our products. We hope to serve you again soon! 😊
Kind Regards
Harriett
Latelita Customer Care
Beautiful. Love my earrings
I am absolutely thrilled with my earrings
January 6, 2025
Unprompted review
Reply from Latelita
Thank you so much, Ruth! We're delighted to hear you're thrilled with your earrings. Your happiness means the world to us. Enjoy wearing them! 😊✨
Kind Regards
Harriett
Latelita Customer Care
Reply from Latelita
Thank you so much, June! We're thrilled to hear you loved the jewellery and found our service efficient. Your kind words mean the world to us! 💖 We hope to see you again soon!
Kind Regards
Harriett
Latelita Customer Care
I have ordered several pieces from…
I have ordered several pieces from them. The shipping is prompt and the items are always beautiful and high quality.
December 31, 2024
Unprompted review
Reply from Latelita
Thank you so much, Alexandra! We're delighted to hear you've enjoyed our jewellery and appreciated the prompt shipping. Your continued support means the world to us, and we’re thrilled to know you’re happy with the quality of our pieces. 💖 Looking forward to helping you find more treasures in the future!
Kind Regards
Harriett
Latelita Customer Care
Beautiful earrings and amazing service!
Super fast international delivery, gift boxed beautifully and the earrings are absolutely stunning. Super happy with the service and love my earrings!
December 13, 2024
Reply from Latelita
Thank you so much for your wonderful review, Ting! 🌟 We’re thrilled to hear you loved the earrings and that they arrived so quickly. It’s fantastic to know you’re happy with the gift box and our service too. Enjoy your stunning new earrings, and we hope to see you again soon!
Kind Regards
Harriett
Latelita Customer Care
Reply from Latelita
Thank you for your kind words, Kate! We’re so glad you love the earrings and appreciated the speedy delivery. It’s always wonderful to hear our quality meets your expectations. 😊 We look forward to seeing you again soon!
Kind Regards
Harriett
Latelita Customer Care
Better late than never!
Unfortunately items ordered took longer than advised eg almost 4 weeks probably due to Xmas rush. However communications from Latelita staff were good and items arrived intact. Excellent quality jewellry with great packaging.
January 3, 2025
Unprompted review
Reply from Latelita
Dear Nick,
Thanks for your kind review and I am sorry to hear that your parcel to Australia via Royal Mail took slightly longer than usual due to Christmas rush. Our advertised delivery times to Australia via Royal Mail is 9 to 14 working days and in your case the parcel took 16 working days to be delivered. Rest assured that we`ve passed your feedback on to our managers for future delivery option considerations.
Wishing you a happy new year.
Latelita
the earring is defective
the earring is defective, the part of the back clip is crooked and cannot be closed. Not a good quality. So i have to send back and change to a gift vouvher otherwise if i want the money back i should pay a lot to transfer it.
December 12, 2024
Reply from Latelita
Hi Bea,
Sorry to hear about the issue with your earring back. Please reach out to our customer service team directly at info@latelita.com—they’ll be happy to assist you further. Trustpilot isn’t the best platform for resolving queries, so contacting us directly will ensure a quicker response.
Many thanks,
Jenny
Latelita
Reply from Latelita
Thank you, Breda! We're so glad our customer service team could assist you. If you ever need anything else, we’re always here to help! 😊
Kind Regards
Harriett
Latelita Customer Care
Reply from Latelita
Thank you, Niamh! We're so glad you love the earrings and appreciated the gift packaging. It's wonderful to hear they arrived quickly too. Enjoy! 😊🎁
Kind Regards
Harriett
Latelita Customer Care
Reply from Latelita
Thank you, Dominika! We're so glad you loved the packaging—it means a lot to us! 😊🎁
Kind Regards
Harriett
Latelita Customer Care
Rip off EtsyWho knows you took my money i did not…
Who knows you took my money i did not receive the earrings ,
I received my parcel in the end however it took far too long received on the 30th of December ordered for a Christmas gift
December 2, 2024
Reply from Latelita
Hi Josephine,
Our tracking shows that you collected your item from the Norwood delivery office on 30th December 2024. We would appreciate if you could revisit your review and give us a fairer one, as it may mislead potential new customers and negatively impact our small business. Thanks again for your consideration.
Many thanks,
Kind regards,
Latelita Customer Care
Beautiful snake earrings
Love my snake earrings, a present to myself for my birthday, not my first purchase from Latelita and won’t be my last either.
November 28, 2024
Reply from Latelita
Thank you Laylah so much for your lovely review! We're so glad you treated yourself to our snake earrings for your birthday – you deserve it! It means a lot to us that you've shopped with Latelita before and plan to again. Wishing you a very happy birthday and looking forward to your next visit!
Kind Regards
Harriett
Latelita Customer Care
Spencer Necklace
Placed my order mid-day on Friday which arrived mid-day the next day. A beautiful Spencer necklace presented in an equally beautiful jewellery box.
Thank you
Steve
December 20, 2024
Unprompted review
Reply from Latelita
Thank you so much, Steve! We're thrilled to hear your Spencer necklace arrived so quickly and that you loved both the piece and the packaging. It’s wonderful to know we could make your experience a great one. Enjoy your new necklace! 😊✨
Kind Regards
Harriett
Latelita Customer Care
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