My earrings are absolutely beautiful and were delivered in super quick time. I really hesitated about buying ( and spending a good amount of money) on an online seller but my fears eye definitely unfo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Latelita makes absolutely gorgeous jewelry. I am very pleased with their overall selection, availability and craftsmanship. The quality is impeccable. The packaging is lovely and makes excellent stora... See more
Good service and delivery, and a professional overall experience. Unfortunately, this was let down by the marketing approach. Once they had my contact details, I was bombarded with marketing emai... See more
I had reason to contact customer services regarding a problem with the necklace I had received. The service I received (from Jenny) was excellent. She was extremely efficient and the matter was quic... See more
Company replied
Company details
About Latelita
Written by the company
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CONTACT US
Welcome to our profile page
Latelita is a British designed, atelier jewellery brand.
Our designers are on a constant quest to find the perfect blend of Eastern influences with contemporary British design to create unique atelier jewellery which is made to last.
Created in 2012, Latelita has rapidly grown into a widely recognised brand at the pulse of fashion & style.
Inspired by our heritage and our individual taste of fashion, our truly autobiographical collections incorporate ancient motifs and carefully sourced semi-precious natural stones with exceptional colour and character.
Working with the finest artisans & gem cutters gives us the unique edge of being able to conceptualize, design and handcraft; iconic pieces from within our atelier.
Whether seeking to make a statement with our conversation pieces, or to find the perfect gift look no further than Latelita London.
Without further ado, we would like to virtually welcome you to the world of Latelita. From our design integrity, to our online atelier and our 5-star rated customer service, we have made no compromises.
We sincerely hope that you will keep coming back to our store to discover more of the fabulousness that will be waiting for you.
Latelita is a registered trade mark under IPO and is owned by Alf Trading general partnership which is VAT registered under 173390111 with HMRC.
Contact info
2A Lennox Mansions, Clarence Parade, PO5 2HZ, Southsea, United Kingdom
- 07883 319155
- help@latelita.com
- latelita.com
4.7
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Quick delivery and lovely packaging.
November 29, 2024
Reply from Latelita
Thank you, Sue! We're so happy you enjoyed the quick delivery and our packaging. We hope you love your purchase just as much! 😊🎁
Kind Regards
Harriett
Latelita Customer Care
Latelita Jewellery
My husband ordered me a pair of Santa Maria Large Cross Earrings which arrived yesterday.
Beautifully packaged and carefully posted.
He said it was a wonderful website full of such beautiful jewellery.
December 17, 2024
Unprompted review
Reply from Latelita
Thank you, Julie! We're so glad to hear you love your Santa Maria Large Cross Earrings and that they arrived safely and beautifully packaged. It’s lovely to know your husband enjoyed browsing our website too! We hope you cherish your new earrings. 😊✨
Kind Regards
Harriett
Latelita Customer Care
Excellent customer care and easy…
Excellent customer care and easy returns process. Very prompt refund which was much appreciated.
The earings I kept are perfect .
Would buy again from Latelita
November 16, 2024
Reply from Latelita
Hi Heather,
Thank you so much for your kind words! 😊 We’re delighted to hear you had such a positive experience with our customer care and returns process. It’s fantastic to know the earrings you kept are perfect – that’s exactly what we aim for!
We’d be thrilled to see you shop with us again. If you ever need anything, we’re always here to help!
Kind Regards
Harriett
Latelita Customer Care
Reply from Latelita
Thank you for your kind words Pamela! We’re delighted you chose Latelita for such a thoughtful gift. We’re confident they’ll be cherished and appreciated. Thank you for choosing us! ✨
Kind Regards
Harriett
Latelita Customer Care
Excellent Service
I own many pairs of Latelita earrings and I simply adore them. Wonderful quality and beautiful styles, with great customer service. The floral & pearl designs in the jewel tones are my favourites. I love a glamorous statement earring!
The pin on the back of one of my favourite pairs broke and Latelita charged me a small fee to repair it for me. In the end it was too difficult so they replaced the earrings for me with a new pair. I was delighted with the service and correspondence received. Thank you so much Latelita love Rachel xxx 😘
November 15, 2024
Reply from Latelita
Thank you so much, Rachel, for your glowing review! We’re absolutely delighted to hear how much you adore your Latelita earrings and that our designs bring you joy—especially the floral and pearl statement pieces! It’s wonderful to know they add that glamorous touch you love.
We’re so glad we could help with your favorite pair and that the replacement left you happy. Your kind words about our service and correspondence mean the world to us. Thank you for being such a valued part of the Latelita family.
Kind Regards
Harriett
Latelita Customer Care
Very nice jewellery
November 14, 2024
Reply from Latelita
Thank you, Patrick, for your kind words! We’re so pleased you’re happy with our jewelry. Your feedback means a lot to us. Thank you for choosing Latelita! ✨
Kind Regards
Harriett
Latelita Customer Care
Super impressed
Very happy with the purchase. Not only are the earrings gorgeous, the delivery was super quick even though it was an international delivery. Your designs are really beautiful and I look forward to getting another piece of exquisite Jewelry from Latelita .
November 12, 2024
Reply from Latelita
Thank you, Jagi, for your lovely review! We’re so happy to hear that you’re delighted with your earrings and the speedy international delivery. It’s wonderful to know you love our designs, and we can’t wait to help you find another exquisite piece to add to your collection. Thank you for choosing Latelita! ✨
Kind Regards
Harriett
Latelita Customer Care
I was looking for a piece of jewelry…
I was looking for a piece of jewelry (Scarab beetle necklace that I read about in a book) for a friend. I doubt that most stores would carry this so I searched online at Walmart.com which carries Latelita products. Since I ordered online, I checked the box to be sure the product looked like the image on the website.
November 29, 2024
Unprompted review
Reply from Latelita
Thank you, Ted, for your thoughtful review! We’re delighted that you found the Scarab Beetle necklace with us—it sounds like such a unique and meaningful gift for your friend. It’s great to hear that you were happy with the product matching the image online. We hope your friend loves it as much as you enjoyed finding it! Don’t hesitate to visit us again for more special finds.
Kind Regards
Harriett
Latelita Customer Care
Reply from Latelita
Thank you, Audrey, for your lovely review! We're delighted to hear the item made the perfect gift and that you were pleased with the quality and packaging. We’re so glad it brought joy. Thank you for choosing Latelita! ✨
Kind Regards
Harriett
Latelita Customer Care
Reply from Latelita
Thank you, Emma, for your kind review! We're so happy to hear you loved the jewellery and that the delivery was flawless.
Your satisfaction means everything to us. Thank you for choosing Latelita! ✨
Kind Regards
Harriett
Latelita Customer Care
Very good response time.Product as…
Very good response time.Product as described and beautifully presented.
November 1, 2024
Reply from Latelita
Thank you, Terry, for your lovely review! We’re so pleased to hear you appreciated the quick response time and the beautifully presented product. Your satisfaction is our top priority, and we’re thrilled you had a great experience with Latelita. ✨
Kind Regards
Harriett
Latelita Customer Care
Excellent products and Service
November 1, 2024
Reply from Latelita
Thank you for your kind words! We're delighted to hear you’re pleased with both our products and service. Your satisfaction means the world to us. Thank you for choosing Latelita! ✨
Kind Regards
Harriett
Latelita Customer Care
Item not as shown in pictures
Item not as shown in pictures. And they asked me to pay for returns for their mistake. If you are true to your reply, please post the photos what’s your advertisement and what you have sent. False advertising that’s what you did. It’s cheating. And yes the item you sent is faulty.
November 4, 2024
Reply from Latelita
I’m sorry to hear you weren’t satisfied with your experience. As outlined in our terms and conditions, you’re welcome to return items for a full refund, including earrings. We don’t charge for return labels if the items are faulty.
In this case, the items you returned weren’t faulty, which is why the label cost was deducted from your refund. You’re always welcome to use your own return label if you prefer, ensuring you receive the full refund for unwanted items.
Kind regards
Latelita Customer Care
Very nice experience!
October 30, 2024
Reply from Latelita
Thank you, Cristian! We're delighted to hear you had such a great experience. We look forward to serving you again in the future! 😊
Kind Regards
Harriett
Latelita Customer Care
As always service outstanding.Items…
As always service outstanding.Items high quality and stunning.
October 29, 2024
Reply from Latelita
Thank you so much for your lovely feedback! It’s always a pleasure to serve you, and we’re delighted you’re happy with the quality and beauty of our items. Your support means the world to us! 🌟😊
Kind Regards
Harriett
Latelita Customer Care
Good quality and very fast delivery!
Good quality, beautiful earrings. Delivery was very fast!
October 16, 2024
Reply from Latelita
Thank you, Rachael! We're so happy to hear you’re pleased with the quality of the earrings and that they arrived quickly. Enjoy your beautiful new piece, and thank you for choosing Latelita! ✨
Kind Regards
Harriett
Latelita Customer Care
Fast shipping
Fast shipping. Beautiful earrings nice made but did not fit my ear unlucky. Had to return and refunded very fast. Thank you
October 19, 2024
Reply from Latelita
Thank you, Jowita, for your honest feedback! We're sorry to hear the earrings weren't the perfect fit, but we're glad the return process was smooth for you. We hope to help you find something you’ll love in the future. Thank you for choosing Latelita! ✨
Kind Regards
Harriett
Latelita Customer Care
Lovely earrings beautifully wrapped a…
Lovely earrings beautifully wrapped a gift for my niece.
October 18, 2024
Reply from Latelita
Thank you, Sue! We’re delighted to hear you loved the earrings and the gift wrapping. Your niece is sure to feel extra special receiving such a thoughtful gift. Thank you for choosing Latelita! ✨
Kind Regards
Harriett
Latelita Customer Care
Reply from Latelita
Thank you, Maria, for your kind words! We're so glad you find our jewellery beautiful and unique. It means a lot to us to bring special pieces to our customers. Thank you for choosing Latelita! ✨
Kind Regards
Harriett
Latelita Customer Care
Very pleased with the delivery and jewellery.
Very quick delivery. The jewellery are to a high standard, I am really pleased with the order. The necklaces was packed in a really cute box and could easily be given away as a present without having to wrap it. I do recommend Latelita.
October 16, 2024
Reply from Latelita
Thank you, Louise, for your wonderful review! We're so glad to hear you were pleased with the quick delivery and the quality of your jewellery. It’s great to know that the packaging made it easy for gifting, too. Thank you for recommending Latelita – we truly appreciate it! ✨
Kind Regards
Harriett
Latelita Customer Care
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