Latham's Steel Security Doorsets Ltd Reviews 3,920

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 770 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making the entire process, from ordering to collection, a pleasure. The service is frequently described as excellent, with many appreciating the efficiency, quick responses, and smooth communication throughout. The delivery service also receives high marks, with many reviewers highlighting drivers for their punctuality, helpfulness, and excellent communication. Furthermore, consumers are very satisfied with the products, often noting their quality, solidity, and ease of installation. However, some customers reported issues with missing parts upon delivery or difficulties with key duplication. A few others experienced problems with the delivery process, mentioning unhelpful drivers or incomplete deliveries, and there were isolated reports of products rusting over time.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers frequently praise the helpfulness and friendliness... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficient, helpful, and... See more

Delivery service

Consumers find delivery service to be positive, often highlighting the helpfulness and friendliness of... See more

Product

Reviewers highlight positive aspects of product quality, consistently praising the doors as solid,... See more

Order

Customers consistently note positive experiences with the ordering process. Many reviewers found the website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well, talk about ACE Customer service. I have key broken in a security cylinder. Spoke with a lovely customer service agent - Lauren!!. Called me back the next morning, dispatched the item as a good w... See more

Company replied

Rated 5 out of 5 stars

We have had 3 doorsets to datefor our premises which have been excellent quality and very secure, coming pre hung with lock,handles and door closer pre-fitted so really easy to fit. We had a small... See more

Company replied

Rated 5 out of 5 stars

Great products, really solid doors, I genuinely think it’ll be easier for burglars to go through the wall now. Georgia was amazing when I collected, great advice and super friendly! I haven’t... See more

Company replied

Rated 5 out of 5 stars

Well done, as a small building company my self dealing with your company as a whole has been a pleasure, very helpful from order to collection. The door its self is well made and secure. Customer... See more

Company replied


Company details

  1. Door Manufacturer
  2. Door Shop
  3. Door Supplier
  4. Door Warehouse
  5. Industrial Door Supplier

Written by the company

We are the UK's leading supplier of stock high security steel doorsets. With 1000's of steel doors in stock, we can keep up with the high demand of large quantity orders, or single quantity orders, ready for immediate delivery or collection from our distribution centre.

The UK’s premium stock steel door supplier

Written by the company

Our doors are built to an unrivalled quality and offered with an industry leading warranty to match
We guarantee that our steel doors are the most competitively priced, starting at just £199.99+VAT.

Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Miya (Sales team)…

As someone who had little knowledge of the sizing or features of steel doors Miya of the Sales team helped me not only with the initial ordering of the door, but kept me fully informed answering my many questions of the whole process to final assembly, . Well done Miya, you are a great asset to Latham's and your product knowledge enabled a successful outcome.

May 6, 2026
Unprompted review
Rated 3 out of 5 stars

Ordered a lock on the Thursday morning

Ordered a lock on the Thursday morning, the web site assured me it would be dispatched the same day, it’s now the following Wednesday, and nothing has arrived. After emailing for an update I was told it would be dispatched today, so at the earliest it will arrive a week after I ordered it. Not what I expected at all.
Update, Latham’s have apologised and responded positively, which is good, it shows that if things go wrong, they will do their best to resolve the situation.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Cottage style doors supplied & installed by DJB

Had 2 cottage style doors of Latham’s supplied and installed by DJB Steel Door Ltd. The doors are fantastic and look amazing. No one is getting through those.

DJB service in suppling and installing the doors was second to none. The doors were installed in the doors in a day but came back to do cometic work. Nothing was too much for Darren. Will definitely be using his services in future.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Solid doors and good delivery

Process went very well. Lee was very patient with my delivery instructions considering it was slightly complicated. On top of this, the purchase was very smooth and the staff were really welcoming and friendly.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent delivery service

Lee delivered our new door very friendly and knowledgeable explained what was in all the separate boxes and was very courteous would recommend Lathams for future orders excellent service all round.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great product and service

As always the Latham security door is a first class product, the ordering process is easy and the communication throughout is great. The delivery driver , Lee, was very helpful and friendly, could not have been better.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Reviewing the experience of receiving…

Reviewing the experience of receiving the goods from the Delivery stage I was kept well informed on when to expect the Delivery well in advance it arrived within the allotted timeframe and I was given a further notification of precisely when it was going to be delivered and it was bang on time the delivery driver whose name is Lee helped me to then lift the door from his vehicle onto the back of my truck so I could deliver it immediately to my operatives on site 10 out of 10 service very very pleased keep up the good work and thank you again to lee the driver

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient

Efficient, helpful and fast,
Lee (250348) called 15 minutes ahead of arrival, and offloaded helpfully.

April 23, 2026
Unprompted review

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