Well, talk about ACE Customer service. I have key broken in a security cylinder. Spoke with a lovely customer service agent - Lauren!!. Called me back the next morning, dispatched the item as a good w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
We are the UK's leading supplier of stock high security steel doorsets. With 1000's of steel doors in stock, we can keep up with the high demand of large quantity orders, or single quantity orders, ready for immediate delivery or collection from our distribution centre.
Written by the company

35/37 Hainge Road, Tividale, B69 2NY, Oldbury, West Midlands, United Kingdom
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As someone who had little knowledge of the sizing or features of steel doors Miya of the Sales team helped me not only with the initial ordering of the door, but kept me fully informed answering my many questions of the whole process to final assembly, . Well done Miya, you are a great asset to Latham's and your product knowledge enabled a successful outcome.
Great quality, easy to install , Lee the delivery driver was very helpful
Ordered a lock on the Thursday morning, the web site assured me it would be dispatched the same day, it’s now the following Wednesday, and nothing has arrived. After emailing for an update I was told it would be dispatched today, so at the earliest it will arrive a week after I ordered it. Not what I expected at all.
Update, Latham’s have apologised and responded positively, which is good, it shows that if things go wrong, they will do their best to resolve the situation.
Had 2 cottage style doors of Latham’s supplied and installed by DJB Steel Door Ltd. The doors are fantastic and look amazing. No one is getting through those.
DJB service in suppling and installing the doors was second to none. The doors were installed in the doors in a day but came back to do cometic work. Nothing was too much for Darren. Will definitely be using his services in future.
Good communication when ordering. Issue with the online payment system resolved swiftly.
Delivery, on time, very helpful driver Lee.
We had our Latham's Steel Security Doors fitted by Djb Steel Security Doors and Shutters Ltd.
Excellent product and installation service.
I would recommend them.
Delivery driver, Lee was extremely helpful. Great product, value for money. Good communication throughout the buying process.
Process went very well. Lee was very patient with my delivery instructions considering it was slightly complicated. On top of this, the purchase was very smooth and the staff were really welcoming and friendly.
Lee was really helpful and delivered the door where we wanted it. Very helpful service
Lee delivered our new door very friendly and knowledgeable explained what was in all the separate boxes and was very courteous would recommend Lathams for future orders excellent service all round.
Delivered expertly. A part was missing but Lee said he would ensure it is sent when he gets back to the office.
Great fast service and top quality product. A friendly company to deal with.
As always the Latham security door is a first class product, the ordering process is easy and the communication throughout is great. The delivery driver , Lee, was very helpful and friendly, could not have been better.
Reviewing the experience of receiving the goods from the Delivery stage I was kept well informed on when to expect the Delivery well in advance it arrived within the allotted timeframe and I was given a further notification of precisely when it was going to be delivered and it was bang on time the delivery driver whose name is Lee helped me to then lift the door from his vehicle onto the back of my truck so I could deliver it immediately to my operatives on site 10 out of 10 service very very pleased keep up the good work and thank you again to lee the driver
Efficient, helpful and fast,
Lee (250348) called 15 minutes ahead of arrival, and offloaded helpfully.
Great company to deal with, Georgia went above and beyond to help with the order, will definitely use again
Good quality products at a very reasonable price.
Delivery made by Lee who was very pleasant and chatty and most importantly bang on time.
Will definitely be ordering from them again
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.