LatinFlores.com Reviews 

If I could give zero stars, I honestly would.

I placed my order #11545 on April 17, 2025, providing all the required details. Multiple times, I reached out to check on the status asking if everything was on track, if I could get a delivery time window, and even confirming whether my WhatsApp order had been properly processed. The responses? Either a meaningless "👍" (which, as you know, answers nothing) or vague assurances that "all was fine" and delivery would happen on time.

Then, on April 19, I received an email claiming the bouquet was ready—but blaming me for the failed delivery due to "incorrect address and phone number." This is completely false. I used the exact same details with another florist for a separate gift, which arrived on time, without a single issue.

I waited for customer service to update me. Silence. No emails, no follow-up. Once again, I had to chase answers.

Today, I was promised the bouquet would finally be delivered with compensation. What a joke.

The bouquet did arrive (a miracle, given the ordeal), but instead of 15 flowers, there were barely 9, and their condition was mediocre at best.

Where’s the so-called compensation? Do you assume that because I’m a foreigner ordering for family in Latin America, I’m a foolb or a second-class customer?

To anyone wanting to send flowers to Brazil: Avoid Latinflores like the plague. You’ll only get stress and wasted money. Local florists will do a far better job.

I demand a refund. If I get no response, I’ll escalate this through PayPal.

Consider this fair warning and rest assured, I’ll never order from you again

Oh and be sure that I have all the screenshots needed to prove what happened with your hellish customer service

Edit "April 25th update" : After multiple exchanges with customer service, I received compensation: they sent another bouquet and a teddy bear to the recipient. The bouquet matched the description and was in good condition. I may give LatinFlores another try, hoping everything will go smoothly next time

The address that I was able to give for a funeral service was less than precise, but LatinFlores did everything in their power to communicate with me and the recipient to make sure that the flowers arrived - which they did! Great job!

I am very impressed! I order flowers from all over the world, and LatinFlores is the best! The flowers look exactly like they do in the photos—no disappointment. Plus, they arrived on time! Well done!

Perfect experience ! I needed flowers to be delivered quickly. The order was made and the bouquet was delivered within a few hours 😊 I even received a picture of the bouquet delivered.
Thanks LatinFlores for this great experience !

This was my third time using LatinFlores. They are absolutely incredible with excellent communication, sensitive to your needs and always making sure your order is delivered with care and accuracy. I will keep using their services as needed. Don’t hesitate to reach out to them.

They went the extra mile to clarify the delivery address and ensure that the delivery happened on time

4 Days late, the flowers also look nothing like the photo.

Update:
The correct flowers were delivered a few days later. I much appreciate the willingness to correct old orders.

The product received was great and delivered on time. Only thing bad about the experience was the order status updates didn't happen. But the staff responded to emails in responsible time

I ordered flowers for my girlfriend in Mexico a week in advance for Valentine’s Day and paid around $56 USD for them. Despite my early order, the flowers were never delivered on February 14th.

At the end of the day, I sent a complaint message, and by 10 PM Mexican time, I received an email saying that they had run out of flowers and asked if I wanted them to be delivered the next day. I responded, agreeing to the next-day delivery, but also asked them what time they would arrive. I never received a reply.

I sent another email asking about my delivery hours later, and once again, no response from the company. To this day, I have received no flowers and no explanation.

I am extremely disappointed and feel scammed. This company failed to deliver on a special occasion, leaving me feeling embarrassed for not being able to surprise my girlfriend—not on the 14th and not even on the 15th.

DO NOT buy from Latinflores.com. This is a scam.

Scammers. Place order on 11th Feb for for flowers worth $750 for delivery on 14th. Get email on 14th night RAN OUT IF FLOWERS!! When order placed, they confirmed delivery for 14th. Now they want to deliver few days later. Fighting to get my money back!! NO ONE ANWERS PHONE.

The most irresponsible service ever. I ordered flowers to Dominican Republic, two days ago. Never got them. The order says unfulfilled but paid. No phone to call them, none of them works. WhatsApp number they have is a scam, they dont respond nor reply. Emails and emails and they dont support. One person has just responded twice saying that “the person is charged will get back”, but no one provides status. In the meantime, 114 usd down my card. I will report to the police and the bank for scam. But wanted to warn others, avoid at all costs, there are plenty options to send flowers abroad with serious providers, dont fall in this one, is a big trap.

Edit: Since there’s no way to reply to the response, wanted to leave the update to be fair. I confirm the refund. After many emails and messages, no one responding, days later they have responded and generated the credit in the bank.

If I could give a negative number review I would.

By Valentine’s Day at 5pm local time of the delivery country, they had not even contacted the recipient much left deliver the arrangement.

Conveniently, on Valentine’s Day they only respond to emails which they do not respond to at all after about noon.

You do not want this additional complication when dealing with an already complicated international delivery. Avoid at all costs and try a different provider.

Verified Order #9245.

I purchased a delivery the 12 of February to be delivered on the 12 and today is the 12 and my order still says preparing for shipment..now I will like my refund back and I can't get ahold of no one to help me because that's a little over 200 dollars that I pay for 2 items and all I get is an automated email saying my message was sent to the right person but is been 2 days and I will appreciate at least a phone call...now iam try to leave a new review and won't let me....you people need to answer my emails..i want my money back

Fantastic. Straightforward ordering service. Prompt follow up on questions. When there was an issue with delivering to the correct person they went out of their way to make sure the flowers were delivered. Thank you so much.

Excellent speedy customer service! They responded very quickly to ensure the delivery was made in Ecuador !! And we are located in New York 🖤 Will definitely be doing business with you again.

A great experience, ordering flowers from New York City for a close friend visiting Cali. Everything was efficient, economical and convenient. Most of all, the beautiful roses were delivered promptly, and the recipient was delighted. Thank you, LatinFlores.

I ordered flowers for San Javier/San Xavier in Bolivia (Department Santa Cruz), I already found it interesting the charging of more than about 12% for the delivery when I ordered, but I accepted as I wanted to send my fiancee flowers for her birthday. Later they came around argumenting the city were a remote location and wanted to charge me 50 US$ extra which, with the already charged delivery fee, would comprise far more than 75% (!) of the product's value.
This is very close to usury, completely unacceptable and not a serious business behaviour. At least I am about to get my money refunded as far as they wrote (...).

Very good service! I’m really satisfied with everything. They made a nice bouquet and a package for sweets was so beautiful. Vase for flowers is a good idea! There were no problems with delivery. I recommend this shop. Thank you very much!

I paid a lot of money for a charcuterie board and flowers to be delivered to Argentina. Neither was delivered and the phone number doesn't work. When I contact through email, I get an automated response, same message every time. It feels like a scam. I find it hard to believe these reviews are valid.