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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its reliability and efficiency, often highlighting the positive transformation of their lawns. Many appreciate the staff's professionalism, politeness, and helpfulness, noting their willingness to offer advice and their thorough approach. However, some people were dissatisfied with the product and quality, mentioning issues with robot lawnmowers breaking down or not performing as expected, and some found the lawn treatments ineffective, leading to lawns looking worse. Some reviewers also experienced poor response times and communication from customer service, with instances of calls being cut off or a lack of follow-up on reported issues.

What people talk about most

Service

People report positive experiences with service. Customers often praise the professionalism, knowledge, and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Product

Clients share ambiguous opinions on product. Many customers praise the products, with some stating their... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praise the high quality of service, noting... See more

Response time

Reviewers highlight ambiguous aspects of response times. Some customers experienced significant delays, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a new-build homeowner, my lawn was in terrible shape due to heavy clay soil and poor drainage, which caused patchy and uneven grass growth. After using Lawn Master for over a year, it’s clear why t... See more

Company replied

Rated 5 out of 5 stars

Joe from Lawnmaster arrived this morning to treat my lawn. He explained what treatment would be done and once completed he briefed me on what had been done and presented a plan for treatment again in... See more

Company replied

Rated 5 out of 5 stars

My weed-ridden, mossy, patchy grass has been transformed, thanks to the Oxford team. It didn’t happen overnight, but with their expertise I now have a lush, healthy lawn which is much more resistant t... See more

Company replied

Rated 5 out of 5 stars

Have used Lawn Master (Sussex &Surrey) for several months now and have been extremely pleased with their service. They are very reliable, their rates are reasonable and the outcome re my lawn is looki... See more

Company replied


Company details

  1. Lawn Care Service

Written by the company

At Lawn Master, we specialise in making lawns look beautiful, and our lawn care service treatments can transform your lawn. Founded in the 1990s, Lawn Master has been serving customers with a professional and flexible lawn treatment service for over 28 years. As one of the longest established lawn care and lawn treatment companies in the UK, we have grown from our base in North Wales to offer our services nationwide by qualified and experienced professionals, who can carry out lawn care services and treatments. Our team of lawn care experts are dedicated to providing a superior service at competitive prices, using their extensive knowledge in the turf industry. We welcome the opportunity to offer our lawn care and lawn treatment service with the guarantee of exceeding all of your expectations.


Contact info

4.1

Great

TrustScore 4 out of 5

296 reviews

5-star
4-star
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1-star

Replied to 92% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

A great business with real lawn experts

We’ve been using Lawnmaster for a number of years now - at a couple of different houses. We’ve been lucky that we’ve stayed within Ian Stephens area. Ian is a lawn expert - his knowledge is second to none and our lawns look fantastic - especially compared to our neighbours as both lawns were laid at the same time. It’s only when you can see a comparison you see the real benefits of lawn master - and Ian’s expertise.

September 17, 2022
Unprompted review
Rated 1 out of 5 stars

Text the number given to get a quote…

Text the number given to get a quote got a reply tx saying that a lawn technician will call me to arrange appointment, still waiting for my quote, obviously they don’t want my money!! So called up Green Thumb who want my money and turned up and did the job

September 7, 2022
Unprompted review
Rated 5 out of 5 stars

My lawn looks fabulous

My lawn looks fabulous - it came back really green after the very hot period and the grass is strong. The feed is organic as I have a stream at the bottom of the garden and didn't want any bad run-off. The guys who come are friendly and polite. Highly recommended.

August 31, 2022
Unprompted review
Rated 5 out of 5 stars

My lawn is now the best on the estate

My lawn was nothing but weeds and moss and was in need of some major work to make it look anything like a well maintained lawn.

Lawn Master recommended their Regener8 programme which has completely transformed the lawn. My lawn is now consistent and gets plenty of good comments from the neighbours. They now complete seasonal treatments to keep the grass healthy.

I would highly recommend Lawn Master to anyone looking for a lush green lawn.

May 11, 2022
Unprompted review
Rated 5 out of 5 stars

Matt and his team brought our large…

Matt and his team brought our large mainly moss lawn back to a green, lush turf lawn and maintained it spectacularly over many years. It was always noticed and admired by visitors. Matt always turned up on time, was polite and a delight to have working on our lawn. We highly recommend!!

August 5, 2022
Unprompted review
Rated 5 out of 5 stars

We are very happy with the results…

We are very happy with the results gained after a very bad infestation of chafer grubs the year before.
After a Regenerate treatment 5 weeks later we have a very green and strong growth of lawn.
We used Ian Stephens Lincolnshire area.

June 9, 2022
Unprompted review
Rated 1 out of 5 stars

No show - poor service!

Guy called and made an appointment to review lawn on Friday 29 April. ON the day, he phoned at lunchtime on the 29th to say he couldn't make it and would call back with another available appointment. Never heard from him again - how this company keeps customers is beyond me. Disappointing.

June 6, 2022
Unprompted review
Rated 5 out of 5 stars

Professional advice, courteous service, great results AND if the worst happens! They’ve got your back!

I’ve used Lawnmaster - Nottingham (Retford) for a few years now and my lawn has been in tip top condition. No weeds and lush, green grass.

Unfortunately a lot of my grass suffered from ‘winter die back’ this year. I just wasn’t expecting it at all, I was left with more brown soil than lawn! I was gutted!

Being a Lawnmaster customer, I got in touch, explained the problem and they diagnosed the issue. I had to wait until April, but Colin came out and scarified, top-dressed and oversewed the lawn.

The results were absolutely amazing, I kid you not! We had lush green grass back in 8 days!

I’d highly recommend Ian, Colin, Jenny at the rest of the team at Lawnmaster - Nottingham. Professional advice, courteous service, great results AND if the worst happens! They’ve got your back!

May 26, 2022
Unprompted review
Rated 2 out of 5 stars

Used lawnmaster Bracknell for over a…

Used lawnmaster Bracknell for over a year, they never gave me what they said they were going to do & lawn is no better now than when they started & the chap who surveyed the lawn & said would do the work never came back. They obviously prefer bigger jobs as they spent between 5-20 mins on each visit for both front & back lawns approx 75 sq yds

April 23, 2022
Unprompted review
Rated 5 out of 5 stars

Weeds and moss banished

Our lawns were a sea of moss and weeds. My own attempts did little to improve them and we, therefore, made contact with Law master. Their administrative set up made everything straightforward. The cost per quarterly treatment was agreed before we started. Ian then took over the practical management of the lawns. Under his care they have improved out of all recognition. We are very pleased with the ongoing results.

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We have used Lawn Master now for about 20 years. The service we receive is excellent. The staff are very professional and are always willing to help and give advice. The products used on our lawns certainly help to produce wonderful results. We would not use any other company.

March 30, 2022
Unprompted review
Rated 5 out of 5 stars

Lawnmaster, great service.

I have been using the services of Lawnmaster for close to a full year.
I find the guys who come very professional and extremely helpful.
I am so pleased with our lawn, it looked so lush and a fantastic shade.
I am looking forward to another year of gardening with Lawnmaster, I am very pleased and very grateful.

February 16, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service from Lawnmaster again. Booked for a special moss kill last week, but forgot to leave garden gate unlocked as we went out. Phone call reminded us of appointment and a new date was arranged there and then by very friendly office staff. Operative Ian arrived on new date and carried out service quickly and efficiently.

February 16, 2022
Unprompted review
Rated 5 out of 5 stars

Ian Stephens keeps the lawns lush and an even green

Ian Stephens and his team have maintained our two lawns for a couple of years now. They remain lush and an even green despite my attempts to scalp them through the summer with the lawnmower. I have time to cut the grasses but not enough time to worry about keeping them healthy - Ian takes care of all of that! We are proud of our small gardens, and pleased to engage Ian to keep the lawns at their best.

January 19, 2022
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Andy, thanks for taking your time to leave this review about Ian & team. We're delighted to hear that you have lawns that you can be proud of!

Rated 5 out of 5 stars

Such an improvement in our Lawn

Ian has been treating our lawn For 6 months now and we have already seen a massive improvement. It was full of weeds and moss, the weeds have all gone and the moss has dramatically reduced. The grass looks lush and green. A lawn to be proud of!

January 18, 2022
Unprompted review
Rated 1 out of 5 stars

Scottish franchise

Scottish franchise.
They were OK at the start. Then the franchise owner stopped coming and sent unqualified people round. They don't have a clue about lawns. They scarified, seeded and too dressed my 2 small lawns, they had to do it twice as the first job was poorly done. This was back in May. The seed never did germinate. The top dressing was just a very cheap multi purpose compost, full of hard lumps that would not decompose. Their head office never respond to emails. Complete waste of time and money. I can do what they do. I have now stopped using them.

January 14, 2022
Unprompted review
Rated 5 out of 5 stars

Ian at lawn master

Thank you Ian from lawn master for looking after our lawn on our new build home, can’t believe how the grass has improved from when we first moved in with the help from all your treatments throughout the year, very professional & the dogs looks forward to you coming for their treats too 😂, would highly recommend thank you from lucy & John 🤗

December 18, 2021
Unprompted review
Rated 5 out of 5 stars

Thank you Ian, from Bassetlaw Hospice

Words can’t express how grateful we are to the wonderful Ian from Lawnmaster.
Ian is so caring and considerate which is so important here at Bassetlaw Hospice.
Ian always brings a smile and is happy to help and support us. Ian is a massive part of our community. Thank you so very much.

November 23, 2021
Unprompted review
Rated 5 out of 5 stars

Lawnmaster Notts! 5*service

Very happy with Ian’s service since he started, he’s very professional, my lawns look absolutely fantastic and have done all year! Decently priced too, I will continue to use for the foreseeable future! 5* service! 😃😃😃

October 25, 2021
Unprompted review

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