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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its reliability and efficiency, often highlighting the positive transformation of their lawns. Many appreciate the staff's professionalism, politeness, and helpfulness, noting their willingness to offer advice and their thorough approach. However, some people were dissatisfied with the product and quality, mentioning issues with robot lawnmowers breaking down or not performing as expected, and some found the lawn treatments ineffective, leading to lawns looking worse. Some reviewers also experienced poor response times and communication from customer service, with instances of calls being cut off or a lack of follow-up on reported issues.

What people talk about most

Service

People report positive experiences with service. Customers often praise the professionalism, knowledge, and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Product

Clients share ambiguous opinions on product. Many customers praise the products, with some stating their... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praise the high quality of service, noting... See more

Response time

Reviewers highlight ambiguous aspects of response times. Some customers experienced significant delays, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a new-build homeowner, my lawn was in terrible shape due to heavy clay soil and poor drainage, which caused patchy and uneven grass growth. After using Lawn Master for over a year, it’s clear why t... See more

Company replied

Rated 5 out of 5 stars

Joe from Lawnmaster arrived this morning to treat my lawn. He explained what treatment would be done and once completed he briefed me on what had been done and presented a plan for treatment again in... See more

Company replied

Rated 5 out of 5 stars

My weed-ridden, mossy, patchy grass has been transformed, thanks to the Oxford team. It didn’t happen overnight, but with their expertise I now have a lush, healthy lawn which is much more resistant t... See more

Company replied

Rated 5 out of 5 stars

Have used Lawn Master (Sussex &Surrey) for several months now and have been extremely pleased with their service. They are very reliable, their rates are reasonable and the outcome re my lawn is looki... See more

Company replied


Company details

  1. Lawn Care Service

Written by the company

At Lawn Master, we specialise in making lawns look beautiful, and our lawn care service treatments can transform your lawn. Founded in the 1990s, Lawn Master has been serving customers with a professional and flexible lawn treatment service for over 28 years. As one of the longest established lawn care and lawn treatment companies in the UK, we have grown from our base in North Wales to offer our services nationwide by qualified and experienced professionals, who can carry out lawn care services and treatments. Our team of lawn care experts are dedicated to providing a superior service at competitive prices, using their extensive knowledge in the turf industry. We welcome the opportunity to offer our lawn care and lawn treatment service with the guarantee of exceeding all of your expectations.


Contact info

4.1

Great

TrustScore 4 out of 5

296 reviews

5-star
4-star
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1-star

Replied to 92% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Our lawn has significantly improved…

Our lawn has significantly improved under the care of Ian Stephens at Lawnmaster Notts. Our grass has far fewer weeds and moss is tackled quickly. It grows better and is more robust. I would highly recommend Lawnmaster Notts.

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

Transformation of a life time.

What can I say. We’ve been with Lawn Master since the beginning of the year and what a transformation we’ve had on our lawn. We were using a very well known competitor who ruined our lawn, Lawn Master came in and worked their magic and now we have a lawn worthy of awards. The Regeneration has worked wonders. I would recommend these guys to anyone who needs a new lawn. Don’t waste money on anyone else!!

October 7, 2021
Unprompted review
Rated 5 out of 5 stars

Ian Stephans

Ian has been treating my lawn for over a year now, every 3 months. His reminders, efficient professional service and advice all make for a 5* experience. My lawn is in tip top condition thanks to Ian. Highly recommend 😊

October 6, 2021
Unprompted review
Rated 5 out of 5 stars

Ian Stephens

After seeing Ian’s fantastic work on the communal areas of the estate on which I live, I asked him if he could work his magic on my lawn. He certainly hasn’t disappointed! Ian is extremely friendly, professional and reliable. Communication is excellent, reminders are sent and work is always carried out on schedule every three months. My lawn has never looked as healthy as it does now and that’s despite having two boys regularly using it as a football pitch! I would highly recommend Ian and his team.

October 5, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service by this…

Absolutely first class service by this company, after years and years of getting ripped of by another very well known competitor of Lawnmaster, I fortunately saw there van parked up and decided to take their number. After phoning their Denholme office they immediately turned up to assess the condition of our lawn and advised us that it was in a very poorly state, full of moss and largely covered with long established weeds, and stated that the maintenance that it had received had been poor and inadequate. We decided to terminate our contract with our previous service provider and set Lawnmaster on. I have to say the specialists care and attention to detail from Lawnmaster has been second to none so far and the improvement to our lawn is really noticeable. I would confidently highly recommend Lawnmaster to anyone. They do exactly what it says on the tin.

September 29, 2021
Unprompted review
Rated 5 out of 5 stars

Loyal Customer

I have been a customer of Lawnmaster for several years now and could not be happier with the service they provide and the results that they deliver. People frequently comment on the quality and look of our lawns and this is definitely as a result of the regime that Ian (Stephens) and his team suggested. I have used other companies in the past but never feel with Ian like I'm paying for something I don't need and will be forever grateful for their expertise in ridding our lawns of chafer bugs that 2 years ago hit Lincolnshire hard and decimated most of our grass. Great value for money and faultless friendly customer service.

September 24, 2021
Unprompted review
Rated 5 out of 5 stars

Ian Stephens

Ian is reliable, knowledgeable, and does what's required without trying to 'up-sell'.
Although it's only a small lawn he is happy to help and always with a smile and good advice.

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

Ian Stevens at Lawn Master Notts…

Ian Stevens at Lawn Master Notts provides an amazing service. My lawn was not fit for purpose when we purchased our house and I was considering artificial turf but I decided I’d try a treatment service , I’m so happy I chose Lawn Master Notts.
I now have a lawn which is very green , weed free and amazing to walk on. The leaf has really thickened up this year and it looks amazing. I highly recommend.

September 7, 2021
Unprompted review
Rated 5 out of 5 stars

Ian Stevenson came and gave us a quote…

Ian Stevenson came and gave us a quote for lawn treatment and was very polite and informative, We were very pleased with the results of the first treatment and noticed an improvement in the lawn within days, it was greener and no trace of weeds. Thank you Ian.

July 28, 2021
Unprompted review
Rated 5 out of 5 stars

In the spring 2021 we had an…

In the spring 2021 we had an infestation in the lawn and was told nothing could be done e g no scarifying as we would have no lawn left. After Lawn Master took over our lawn in May Ian scarified treated it,over seeded and put top soil on. The job was done efficiently, and with us watering we saw the improvement. July we now have the best lawn we have ever had thanks to Ian Stephen`s and Lawn Master.

July 7, 2021
Unprompted review
Rated 1 out of 5 stars

A very unprofessional, ineffective service.

The local representative for Hemel Hempstead came to treat my lawn, and completely failed to see that it had widespread red thread, so didn't treat it. From that point on, he became very difficult to deal with. Not once did he sympathise with my problem, but just told me to pay up or else. I tried their chat line, and the lady there was equally dismissive, till I pointed out that she should really try to have some sympathy with my position. I have tried to contact head office - no return of call. I do not rate the customer service skills of this company. If all you want is chemicals poured onto your lawn, then fine, but if you have a problem, they will not talk to you.

June 18, 2021
Unprompted review
Rated 5 out of 5 stars

What a fantastic lawn I now have

What a fantastic lawn I now have. Half way through my second year with lawnmaster.
1st class customer service easy to deal with. Recommended to my all family so far.

June 17, 2021
Unprompted review
Rated 5 out of 5 stars

Rags to riches

My lawns were neglected for a while and were in a dreadful state. Thanks to Ian they are now looking in excellent condition. I hope I can maintain them as they should be.
Definitely recommended.

June 7, 2021
Unprompted review
Rated 5 out of 5 stars

I recommend Lawnmaster Notts - Ian Stephens

We use Lawnmaster Notts - run by Ian Stephens. As Lawnmaster's a franchise, you're dependent on the local franchisee - and with Ian & Co, it's effectively like dealing with a local family company. They're very experienced and very efficient, and they don't make unrealistic fantasy claims like "next week your lawn will be like a bowling green" - they just provide a good reliable service that gets rid of the weeds and keeps the grass well fed!

June 1, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. They always answer the telephone and are accurate with treatment dates. My lawns look the best in the street. Recommended.

May 21, 2021
Unprompted review

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