We saw online photos of a Stihl strimmer harness for £40.49 & bought from this company. What eventually arrived was a strimmer harness made by Pirhana which is a cheaper version. On complaining to th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Crap communication. Waiting 8 days and no email from Royal Mail to say they even have the order (so not despatched?). No order updates (as promised if delayed beyond their 2 day despatch time). Phon... See more
Company replied
Excellent service, correct part delivered in 3 days - a tricky fit, so relieved properly machined, all belts lined up perfectly and up and running before the next storm! Highly recommend, Many tha... See more
Confirmed part was not in stock and advised correctly when it would be shipped to their Irish branch for onward transmission to the UK. When I left a call-back message with the Manchester office reg... See more
Company details
Written by the company
Lawnmower Parts Online is the UK's largest Online Lawnmower parts Supplier who's goal is to provide a one-stop shop for parts and service kits for all your garden machinery. We provide these parts at great factory-direct prices. We have an ever expanding range of filters, belts, cables, blades, service kits, etc. but if you cannot find what you are looking for please send us an email and we'll do our best to find it for you at a great price. We have access to parts for almost every make of lawnmower. We have access to parts for almost every make of garden machinery, so if you cant find an item on our site, just contact us!
Contact info
Unit H1, Tribune Avenue, WA14 5RX, Altrincham, United Kingdom
- 01615527924
- info@lawnmowerpartsonline.co.uk
- lawnmowerpartsonline.co.uk
3.0
Average
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 24 hours
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No delivery, no communication
Ordered parts 2 weeks ago - still not received dispatch confirmation. I've tried calling 10 times, sent 3 emails, and tried the chatbot - all contact is ignored. I'm afraid I'll be resorting to ebay next time.
The reply below states that the warehouse contacted me - I've gone through emails and spam and the definitely have not - the only message I received about the order was that it was dispatched (which is clearly was not).
April 27, 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
We are sorry to hear you feel this way.
I can see that our warehouse had previously emailed you regarding a delay with this order due to a stock issue. We also responded to your email from Wednesday afternoon within our advised 48 working hour communication turnaround.
Our phone lines are currently extremely busy due to the seasonal demand we are experiencing, however we certainly are not ignoring customer communications.
We completely understand the frustration caused by delays and apologise for the inconvenience this may have caused.
Broken item and Poor customer service
Purchased a part for my mower, it didn’t work. So I called, and called, they didn’t pick up, email were non responsive as well (only one answer to several emails)…. Their online chat bot may as well not be there, I am £108 out of pocket, and they are just not cooperating…..
Customer service SUCKS!!
Just as an update, 20 minutes after this review, I got an answer back from them. I requested a refund and I’m going to shop somewhere else.
April 30, 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
We’re sorry to read your review and that you’ve been unhappy with your experience.
To clarify, the part supplied was a brand new genuine Husqvarna component. The queries raised in your emails related to diagnosing faults with the machine itself rather than an issue with the part supplied. Unfortunately, we’re not in a position to remotely diagnose or troubleshoot individual machines, as there can be a number of underlying causes beyond the part fitted.
We can also confirm that we had responded to your enquiry prior to this review being left, and as you’ve noted, we followed up again shortly afterwards. At this time of year we are handling a very high volume of enquiries, particularly from customers needing help diagnosing machines, which has led to delays, and for that we do apologise. We are currently bringing in and training additional staff to help improve response times.
As already advised, you’re welcome to return the item for a full refund, which will be processed promptly once it’s received back with us.
Disappointing customer service
Well, the catalogue is broad and the company carry a wide range of parts. However, the customer service, picking up of emails is very slow. It feels as if customer service is one person, Freddie, overwhelmed and protected by the automated query acknowledgement and promise to get back to you. But don't hold your breath. Wrong size primer bulb sent to me...long journey. I wish I had gone to a local supplier. I have no acknowledgement of the return and the refund, who knows. Disappointing service is the bottom line.
M Marren.
April 10, 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Hi Mr Marren,
Thank you for your feedback.
We can confirm that your order was fully refunded last week. If you have not seen this yet, we would recommend checking with your payment provider as it may take a few days to show depending on their processing times.
We also need to point out that this matter was unfortunately made more difficult to resolve, as the return correspondence and details were not consistently sent directly to us. Some of the emails appear to have been sent back to yourself rather than to our support team, which meant we did not receive the information needed to process things as quickly as we would have liked.
We completely understand your frustration and apologise for the inconvenience caused However, we do feel it’s important to clarify that the refund has been completed and that we were working with limited communication on this case.
If there is anything further you need, please do let us know and we will be happy to assist.
Very disappointed.
Very disappointing. Initial phone contact easy, very knowledgeable and helpful staff member.
For two days I have been trying to make contact, they are continuously stating they are experiencing higher than usual call volumes and that the best way to contact them is via email. I have emailed them (yesterday) and have had no response.
I am surprised and disappointed after excellent
initial contact. It must be even worse for people who have ordered something and are unable to contact them
March 5, 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you for your feedback. We’re sorry to hear you felt this way.
We spoke with you yesterday morning regarding your enquiry and received your email later in the evening outside of our normal business hours. We have since spoken again today and were pleased to assist you with placing your order.
As a small team we do occasionally experience high call volumes during busy periods, but we always aim to respond as quickly as possible.
If there is anything further we can assist with, please let us know.
Chasing a part for an obsolete sit-on mower
Confirmed part was not in stock and advised correctly when it would be shipped to their Irish branch for onward transmission to the UK.
When I left a call-back message with the Manchester office regarding tracking the goods, as I had misread the tracking number, a gentleman responded promptly and courteously. The parts were delivered today as promised.
November 18, 2025
Unprompted review
Competitively priced, Arrived on Time
Competitively priced tractor mower deck, seems good quality, arrived bang on time, very pleased with it.
October 15, 2025
Unprompted review
Don't bother
Don't bother, no communication and then 'magically' they send a tracking number when called after a week and a half and now it's en route from their 'secondary warehouse' in Ireland. The phone line is also 10-4, not 9-5 as per the website.
September 17, 2025
Unprompted review
Sensibly priced and speedy delivery
September 10, 2025
Unprompted review
Good range of parts and helpful staff…
Good range of parts and helpful staff for those hard-to-find components. Great prices, better than many outlets. Good quick delivery too.
August 3, 2025
Unprompted review
Selling items not in stock, painful getting refund
I ordered some parts on 16th July. Immediately received an email saying out of stock for 4-5 days. Happy to wait.
Days later received email saying no at least 4-5 weeks. Refund would be issued within 2 days. Several emails, even have a WhatsApp group (received response today saying it had been down?)
Ultimately - No refund so raised PayPal dispute and received refund.
What a complete waste of time.
Don't trust the feedback on their own webpage. I shave looked here first. Lesson learned.
July 31, 2025
Unprompted review
Reply from Lawn Mower Parts Online UK
We’re really sorry for the frustration and inconvenience caused by your recent experience with us.
To clarify, one of the items you ordered was unfortunately not in stock. We did issue a refund as soon as this was requested. However, because a PayPal case was opened before the refund could process, PayPal's system automatically places the transaction on hold while they conduct their investigation. This prevents us from issuing the refund directly and typically adds a minimum delay of 48 hours (or more), which is unfortunately outside of our control.
We completely understand how frustrating that delay can be, especially after being initially told the item would only be a short wait. Our communication should have been clearer, and we apologise for the confusion caused.
We're always aiming to improve, and we're genuinely sorry that this experience fell short. If you’d like to discuss anything further or give us the chance to make things right in future, you’re welcome to contact us directly.
Diabolical outfit
Diabolical outfit, no response to emails regarding a simple question of have you posted item yet! If they just said yes then fine it is in the RM system and will arrive at some point, no, not a dicky bird, nowt, nothing.
Lucky I paid via paypal, so will be easy and quick the get a refund if I have no response by end of play tomorrow 15th July.
****AVOID this shower like the plague****
June 30, 2025
Unprompted review
Reply from Lawn Mower Parts Online UK
We’re sorry to hear about your frustration and the impression this experience has left you with.
We’ve looked into what we believe is your order based on the limited details provided, and from what we can see, your order was delivered within our standard delivery window. The tracking and shipping details were also automatically sent to the contact information attached to your order at the time of dispatch.
We’re unsure why this has resulted in a 1-star review, particularly as the delivery appears to have completed as expected. If something has gone wrong that we’ve not yet been made aware of, please feel free to get in touch and we’ll do our best to resolve it properly
Placed an order on 27th June 2025
Placed an order on 27th June 2025, No delivery on a small package and it is now 12th July. Terrible customer service as other reviews mentioned and really slow delivery.
If you need a part in a few days avoid this seller.
July 12, 2025
Unprompted review
Rarely actually have the items in stock
For the second time, items showing in stock were not actually available and like other reviews on here I've just been advised that there will be a 7-10 day delay in delivering my order. Last time the problem was sorted quickly hence ordering again. I won't make that mistake again. Order cancelled.
June 17, 2025
Unprompted review
Reply from Lawn Mower Parts Online UK
We’re very sorry to hear about your recent experience and completely understand your frustration — especially as this isn’t the first time you’ve encountered an issue with stock availability.
While we aim to keep our online stock levels accurate, due to the nature of our busy parts desk and customers collecting items in person, our system can occasionally fall out of sync. We recognise this isn't ideal and are actively working to improve the accuracy and speed of our stock updates to avoid situations like this in future.
Your feedback is really important and is being taken seriously. While we’re sorry to lose your custom, we do hope you might consider giving us another chance down the line so we can provide the level of service you rightly expect.
Ordered replacement Stihl Hedgetrimmer…
Ordered replacement Stihl Hedgetrimmer blades on 15th April. The company took the money then the next day Dean Cooke from Ireland advised me there would be a 7 -10 working day delay before delivery. Tired of waiting and endless phone calls not being answered I sent an Email on 28th May requesting cancelation of order. The company acknowledged the cancelation request and Freddie asured me that he would request the order be canceled and I would be refunded. 15th June - Still no refund! My patience is exhausted, I need to take advise from Which? Legal Services.
June 15, 2025
Unprompted review
Reply from Lawn Mower Parts Online UK
We’re very sorry for the delay and the inconvenience this situation has caused.
As mentioned in our recent email, there was a breakdown in communication between our warehouse and finance team when your cancellation request was made. While this is not the standard of service we aim to provide, we want to reassure you that your refund has now been processed and should appear on your card within 1–2 working days.
We’re actively reviewing our internal processes to ensure this doesn’t happen again in future.
Thank you for your patience, and please accept our sincere apologies.
If you need a part in a certain time, don't buy here
Ordered a chainsaw clutch well in advance of when needed and emailed to tell me it's out of stock. Money already taken.
I'll now have to source another and wait for the refund so no saw when needed. Why are items available to purchase if not in stock? It's a bit frustrating.
June 12, 2025
Unprompted review
dreadful supplier performance.
dreadful supplier performance.
Strimmer air filter ordered 22 May; 9 days later no sign of any delivery. Phoned 29th to be advised it is now out with Royal Mail.
Will NOT use this supplier ever again. Sussex based customer
May 30, 2025
Unprompted review
Reply from Lawn Mower Parts Online UK
We're very sorry to hear about your experience and for the delay in receiving your order.
Your item was dispatched via Royal Mail, and while we send orders on a 48-hour tracked service, unfortunately, we cannot control Royal Mail’s delivery times. While most deliveries arrive promptly, occasional and unexpected delays can happen, and we completely understand how frustrating that can be.
We truly regret that we’ve let you down on this occasion, and we’re sorry to hear you wouldn’t consider using us again. If there’s anything further we can do to put this right, please don’t hesitate to get in touch directly.
Hi What a great company .Great price…
Hi What a great company .Great price ,great product ,
Great service ,! Very quick delivery and my product was
Very well parcelled up. .Would most definitely use this company again.
May 28, 2025
Unprompted review
No good bad service
Item out of stock I said I would wait but still not received well after the 10 days they said it would take. Communication is terrible as they send one email saying they will investigate then nothing still no goods but still charged for them... I would not recommend....
In response to your response tried contacting you just get one email back then no follow up over and over...
May 24, 2025
Unprompted review
Reply from Lawn Mower Parts Online UK
We’re really sorry to hear about your experience and for the delay with your order. We’d like to get this resolved for you as quickly as possible, but unfortunately, we’re unable to identify your order from the review alone.
Could you please contact us at info@lawnmowerpartsonline.co.uk with your order number or the email address used at checkout? We’ll look into this as a priority and ensure you receive either your item or a full refund.
We appreciate your feedback and would welcome the opportunity to put things right
All okay in the end.
So, ordered belt on Sunday and it arrived Thursday but they had picked the wrong one. It was also not a Genuine belt but alternative brand. Emailed and called and after a long time on hold got the option for a call back. A lovely lad called Callum called me back. We had a debate about the website description of OEM which suggests to me an original genuine belt, however, the company interpret it as meaning a belt built to the OEM spec but can be an alternative brand. I wanted an original so cancelled my order. They have provided return postage due to picking error. I await a full refund on return which they have promised. I can’t give 5 stars based on the picking errors and telephone wait time. I also think that OEM should mean it’s a genuine part from the OEM rather than just the spec but perhaps that’s up to interpretation.
Callum was helpful and polite and quick to resolve so pay rise for Callum!
May 22, 2025
Unprompted review
Don't bother.
Never able to speak to anyone on the phone, on hold for 20 mins at a time then cut off, ordered 12 business days ago and still not received my order, although they quote 2-3 and charge you for the privilege.
April 29, 2025
Unprompted review
Reply from Lawn Mower Parts Online UK
We're very sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide.
Please could you email us at info@lawnmowerpartsonline.co.uk with the details of your order? We’ll investigate this as a priority and work to resolve it as quickly as possible.
Apologies again for the inconvenience, and thank you for bringing this to our attention.
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