We saw online photos of a Stihl strimmer harness for £40.49 & bought from this company. What eventually arrived was a strimmer harness made by Pirhana which is a cheaper version. On complaining to th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Crap communication. Waiting 8 days and no email from Royal Mail to say they even have the order (so not despatched?). No order updates (as promised if delayed beyond their 2 day despatch time). Phon... See more
Company replied
Excellent service, correct part delivered in 3 days - a tricky fit, so relieved properly machined, all belts lined up perfectly and up and running before the next storm! Highly recommend, Many tha... See more
Confirmed part was not in stock and advised correctly when it would be shipped to their Irish branch for onward transmission to the UK. When I left a call-back message with the Manchester office reg... See more
Company details
Written by the company
Lawnmower Parts Online is the UK's largest Online Lawnmower parts Supplier who's goal is to provide a one-stop shop for parts and service kits for all your garden machinery. We provide these parts at great factory-direct prices. We have an ever expanding range of filters, belts, cables, blades, service kits, etc. but if you cannot find what you are looking for please send us an email and we'll do our best to find it for you at a great price. We have access to parts for almost every make of lawnmower. We have access to parts for almost every make of garden machinery, so if you cant find an item on our site, just contact us!
Contact info
Unit H1, Tribune Avenue, WA14 5RX, Altrincham, United Kingdom
- 01615527924
- info@lawnmowerpartsonline.co.uk
- lawnmowerpartsonline.co.uk
3.0
Average
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 24 hours
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Very helpful when a lack of updates arose
Took payment for two replacement lawnmower blades on 7th April. After a problem somewhere with email notification since, we now have confirmation that the order is already on the way. Thank you for sorting this out.
April 7, 2025
Unprompted review
Reply from Lawn Mower Parts Online UK
We're really sorry to hear about your experience and completely understand your frustration.
This certainly isn’t the level of service we aim to provide, and we’d like to get this sorted for you as soon as possible. Please could you email us with the details of your order to info@lawnmowerpartsonline.co.uk so we can investigate and resolve this for you right away?
Thank you for bringing this to our attention, and we hope to hear from you soon.
Fantastic delivery within 3 days after…
Fantastic delivery within 3 days after order on line. No fuss or hassle with order correct parts sent. Happy husband with sharp blades on his ride on. Thank you will use again if needed.
April 19, 2025
Unprompted review
Excellent customer support
Excellent customer support from Callum in customer service. Identified correct belt ( I had ordered incorrect part) and arranged same day delivery...at a great price
April 10, 2025
Unprompted review
They have resolved the phone answering glitch
The company was going through a bad patch with not enough staff to answer phones, but they assure me that has been fixed and after I managed to speak to somebody they were very helpful and delivered what I needed. Finally good service and good value.
April 15, 2025
Unprompted review
The place to order your parts
Ordered my hedge trimmer blades from Lawn Mower Parts online which arrived on time.
Good communication and excellent service. Would recommend
April 8, 2025
Unprompted review
I ordered and paid for parts in March…
I recommend with confidence. People work a lot, especially during this time of year when we all know the madness begins.
April 11, 2025
Unprompted review
Callum really knows his stuff.
Callum was very helpful. My lawn mower lives because of him. Thank you Callum.
April 11, 2025
Unprompted review
Has been impossible to contact about missing paid forparts
We ordered and paid for parts at the beginning of March and to date we have not received them 4th April 2025.
There might be a good reason for this which happens but I have emailed/phoned numerous time, even used their return call facility to no avail/I have also gone as far as send my query via the contact form on the website. So far at this date the service has been appaling
April 4, 2025
Unprompted review
Reply from Lawn Mower Parts Online UK
We’re very sorry to hear about your experience and truly apologise for the lack of communication you’ve encountered. Our phone lines have been exceptionally busy recently due to high volumes of customer enquiries, and we’re working hard to respond to all calls, voicemails, and emails as quickly as possible.
We’d really like to get this resolved for you. Please could you email your order number to info@lawnmowerpartsonline.co.uk, and we’ll prioritise looking into this right away?
We fully understand your frustration and apologise again for the delay and inconvenience caused.
Kind regards,
The Lawnmower Parts Online Team
Great service and goods delivered as…
Great service and goods delivered as promised. Would recommend.
February 26, 2025
Unprompted review
Fantastic experience that truly deserves 5 Stars
Fantastic experience that truly deserves a five-star rating! The website is beautifully designed, making it easy to navigate through their extensive selection of products.
What really impressed me was the exceptional customer service. I had a few questions about specific products and the team responded promptly with knowledgeable answers.
Shipping was incredibly fast, and my order arrived well package.
Overall, my experience was fantastic and I can't wait to place my next order!
February 27, 2025
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you for your kind review! We're so pleased to hear that you had a great experience with our website, customer service, and delivery. We appreciate your support and look forward to helping you again in the future!
Had fantastic service from Freddy over…
Had fantastic service from Freddy over the phone helping me get the right part ordered.
Really appreciate your help.
Thank you!
February 20, 2025
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you for your review! We're delighted to hear that Freddy was able to assist you in finding the right part. We’ll be sure to pass on your kind words. If you ever need anything else, we're happy to help!
Great service fast delivery
Great service our new blade came so fast and we’re now ready for the spring and our first cut of the year
February 11, 2025
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you for your review! We're glad to hear your new blade arrived quickly and you're all set for the first cut of the year. If you need anything else to get ready for spring, feel free to reach out
Great customer service
Great customer service, knew the right part, ordered paid and received it within a few days. Great company to deal with.
February 4, 2025
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you for your review! We're pleased to hear you had a smooth experience and received the right part quickly. We appreciate your support and look forward to helping you again in the future!
Good company great prices and free…
Good company great prices and free shipping a big plus, an invoice included which is good to see and fast delivery via royal mail , good job
February 7, 2025
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you for your review! We're glad you’re happy with our prices, free shipping, and fast delivery. We appreciate your support and look forward to serving you again!
Wrong item
Ordered a carb for Stihl HS80 the only one listed on their site. What i was set was very different looked nothing like the image on the site (the image was an exact match to the original) took a while to get through to customer service only to be told there 3 different carbs, they offered to try another but opted to send it back for a refund and go to another supplier who can send what is ordered rather than trial and error. Waste of time and money, poor experience will not be using again. How hard is it to take a photo of the product you are selling and list it on your website?!?!?.
February 27, 2025
Unprompted review
Reply from Lawn Mower Parts Online UK
We’re sorry to hear that you were unhappy with your experience. The Stihl HS80 can indeed have three different carburetors, each with its own unique part number. We do our best to provide accurate listings, but due to variations in models, it’s always important to match the part number rather than relying solely on the image.
When you reached out, we offered to help resolve the issue by supplying the correct carburetor, but we understand that you preferred to return the item instead. We respect your decision and will processes your refund on your orders return.
We appreciate your feedback and will continue to improve our listings where possible. If you ever need assistance identifying the right part in the future, we’d be happy to help.
Reply from Lawn Mower Parts Online UK
Thank you for the review! We're glad to hear your order arrived on time. If there's anything else we can help with, just let us know
They made an error in the item sent to me
They made an error in the item sent to me, I contacted them and the correct item was sent at no extra charge and kept the old item. I was more than happy to send back but told to keep, well done in owning and fixing your error quickly
October 23, 2024
Reply from Lawn Mower Parts Online UK
Thank you for the kind review! We're glad we could resolve the issue quickly and make things right. Our goal is always to provide a hassle-free experience, even when things don’t go perfectly. We appreciate your understanding and are here if you need anything else. Thanks again!
Reply from Lawn Mower Parts Online UK
Thank you so much for the 5-star review! We're thrilled to hear that you’re happy with the product, the price, and the quality. It’s great to know we could provide exactly what you needed. If there’s anything else we can help with, just let us know!
Reply from Lawn Mower Parts Online UK
Thank you so much for the 5-star review! We're thrilled to hear you were pleased with our speedy delivery. It’s great to know we could get your order to you quickly!
Thanks again for choosing us!
Excellent service
October 24, 2024
Reply from Lawn Mower Parts Online UK
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear that you had a positive experience with us, and it truly means a lot to know our efforts made a difference.
Your support encourages us to keep delivering the best service possible. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
Thanks again, and we look forward to serving you in the future.
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