laxride.net Reviews 

499
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

If I could give them less than one star I would no communication at all you can’t talk to them unless it’s through WhatsApp and they never respond they never showed up for my ride to the airport they... See more

Rated 5 out of 5 stars

Never thought a conversation between a Michigan State fan and Michigan fan would be so memorable. My driver was personable and we talked a lot about our love for basketball and Kobe. We talked so much... See more

Rated 5 out of 5 stars

Very professional, arrived 30 min early to pick up my 17 year old son, who had to travel back to the airport alone. I was quite worried about this, but the driver got him to the airport safely and in... See more

Rated 5 out of 5 stars

Except for me using the return home confirmation number when we were leaving home it was smooth, efficient, friendly, clean and comfortable. Luckily the manager did some research and figured out that... See more

Company details

  1. Taxi Service
  2. Travel Agency

Information provided by various external sources

We provide top-notch ride booking service to you our customers nationwide. All of rides are direct, which means you're not picking up 8 other strangers on your way to the airport. Drivers are kind, courteous, and most importantly, Safe Drivers. Book your ride today with us on our site www.laxride.net.


Contact info

3.7

Average

TrustScore 3.5 out of 5

499 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(499)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Driver would not take us to our destination and left us at the airport

We booked over a week in advance and provided our destination...which is an hour and a half from the SLC airport. Upon arrival our driver pulled up and said “yeah I’m
not going to Logan tonight, no way.” When I was in complete shock, as we are in a city that we have never been to, and because it was 9pm and therefore hard to arrange another ride, he just shrugged his shoulders and told us “I don’t know what to tell ya”. I complained to the company and told them he was completely rude, dismissive, and unprofessional, they said “sorry we sent the wrong guy”, and sent someone else. This driver got us to the destination, but couldn’t seem to understand us when we were asking to be dropped off at the front door of our hotel instead of the middle of a parking lot. We are so glad this experience is over and will never use this service again.

March 11, 2021
Unprompted review
Rated 1 out of 5 stars

Would rather walk than use this.

Made a mistake in booking tried to fix it immediately by calling the number which says that you cant call their phone number and give you a number to text. All communications are done through text. I ended up being charged more to fix my destination error. Was then directed to a different website to make a purchase for "$20 tip" before my changes could be made. Then come time for pick up scheduled at 2pm no ride shows up. So I text the number back at 2:15 asking where my ride is. I get a "Please hold while we get car info". Now we are more than 30 minutes late before I get the ride info saying he is 12 minutes out. Then he gets lost making it yet another 15 minutes on top.
Driver was friendly but had no sense of urgency even though we left almost an hour late. And then we had to stop to fill a low tire. We went to THREE different gas stations to look for free air. Meanwhile once again I am already late to catch a flight. And on top of all that its really just an Uber driver that is dispatched for you through a third party. So just save yourself the run around and book an uber yourself. Save time, money and get better communication. I would not recommend this ride company

March 10, 2021
Unprompted review
Rated 5 out of 5 stars

Karen was so personable and welcoming

Karen was so personable and welcoming! Great conversation that made the long ride fly by. She told us about the landscape and about Connecticut so was a delight to listen and learn. Highly recommend driving with Karen :)

January 11, 2021
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, arrived 30 min early to pick up my 17 year old son, who had to travel back to the airport alone. I was quite worried about this, but the driver got him to the airport safely and in plenty of time. My son said he was very friendly and professional. We will definitely use them again when traveling to/from Austin!

January 3, 2021
Unprompted review
Rated 3 out of 5 stars

Not a very good set up system

Don't care for the way it is set up for your pickup took over 40 mins to get on touch with someone. And driver never got out of car and greeted us just lifted trunk for us to put our luggage in.

December 22, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

This was along time ago. But I never forget this company. The driver pick us up from Ocola 77 th Ave. The best transportation service in along time. They rock. Very professional. Can’t believe how reasonable they are. I will be hitting them up again in the near future.

December 10, 2020
Unprompted review
Rated 3 out of 5 stars

Last minute car request so I just deal

I didn't know they were associated with Uber and Lyft. Don't tend to use. The drivers GPS took him to my neighbor across the street address. And I had to walk over to him for him to turn around because I had luggage so he didn't figure person outside middle of the night has luggage. He seems very nice however he didn't offer to lift my luggage into his trunk and when I entered his vehicle I smelled smoke. I have a respiratory problem so the slight smell of smoke causes me to have breathing problems so I did not speak the whole car ride. I am grateful to be able to get a ride last minute. So he was ok.

November 17, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look