Lazzoni Nederland Reviews 88

I am beyond frustrated with Lazzoni. We placed our order on August 17th, and it took a staggering 20 weeks to finally be delivered. After waiting nearly five months, you would expect a perfect product, but what we received is a mess.

The table has major quality issues:

The extended section doesn’t align with the ceramic top.

The extension is wider than the rest of the table, so it sticks out.

Underneath, the assembly is terrible. There are huge gaps where you can see the screws, and because of this, the lock doesn't work at all.

Lazzoni clearly doesn't care about their customers. They made us wait 20 weeks and are now completely ignoring my emails about these defects. Save yourself the headache and the long wait—shop somewhere else.
Their products are quite expensive though you might think you can expect a perfect product with great support behind it but be my guest and order something from them to see what will happen!!!

Reply to the response:
Thank you for your response. I appreciate that you have now initiated a service process. However, I strongly disagree with the claim that this reflects genuine customer care.
The delivery date and holiday period are not the core issue here. A proactive reminder, clear communication, or timely response would be considered good service. Responding only after the delivery, and justifying delays with weather or holidays, does not change the fact that my initial support request was ignored.
I contacted you by email regarding serious quality concerns and received no response for 13 days. Only after I shared my experience publicly on Trustpilot did I receive a reply—within less than 10 hours. That timing speaks for itself. This does not feel like customer support; it feels like reputation management.
Regarding the table, I maintain that the visible gaps, misalignment, and non-functioning lock are unacceptable for a product in this price range, regardless of whether they are labeled as “calibration matters.” A customer should not receive a product that requires post-delivery adjustment to function properly.
I will wait for the on-site adjustment you mentioned. If no one shows up or the issue is not resolved within the coming two weeks, I will update my review accordingly so others can make an informed decision based on the full outcome.
Let’s see how this is handled in practice over the next days.

After placing our furniture order with Lazzoni Amsterdam on April 15, the entire experience until delivery — especially the after-sales service and delivery process — was very disappointing and frustrating for us.

Before purchasing, we clearly explained our time-sensitive situation: the upcoming birth of our child and a long-term travel plan starting in August. We explicitly stated that delivery had to be no later than the end of July. Even that was already two weeks beyond Lazzoni’s written delivery promise of 10 to 14 weeks.

On June 10, they stated that delivery was expected in the first half of July and offered us temporary furniture. To us, the offer did not feel practical, as the temporary items would arrive in mid-July — around the same time our actual furniture was supposedly ready — so we declined.

By the end of week 14, we still hadn’t heard anything, so we followed up. Only then were we informed — without prior notice — that production was delayed by at least a month, and the new estimated production end date was mid-August. After we reiterated our travel plans starting August, they offered only one of the following:

• Temporary furniture until the actual items arrived at their warehouse, or
• Free storage for up to 4 months.

At the same time, after we posted a review online, they contacted us and asked us to remove it so that their proposal would remain valid. I personally felt pressured by this request, so we decided to remove it.

Eventually, the products were delivered on 7 September — almost two months later than the initial estimate. Luckily, I was in Amsterdam at the time, so we eventually did not need their storage offer.

This entire process felt extremely stressful for our family, especially while caring for a newborn and my wife still recovering. We were living in an empty living room until the delivery. As an apology, they offered a €300 discount on our next purchase. Since we do not plan to shop from Lazzoni again, we asked instead for a €500 compensation, which they did not accept.

This review reflects our own experience. While the products are beautiful, the delivery process was very disappointing, so we decided to give 2 stars instead of 1.

Whenever I buy the from Lazzoni, I have the full trust in the brand. Never let's me down. I would highly recommend.

Great experience with Zehra. I wanted to choose the right sofa and chair for my living room and she designed the whole living room around it. Very happy about it.

We recently purchased a beautiful corner sofa and couldn’t be happier with the experience. Lazzoni offered a great selection of high-quality, stylish options, and the craftsmanship is outstanding — sturdy, comfortable, and built to last.

A special thanks to the interior designer, Zehra, who guided us through the entire process. Her keen eye for layout, color coordination, and space optimization made all the difference. She helped us choose the perfect configuration and fabric to complement our living area. The result is both functional and visually stunning — exactly what we needed.

Highly recommend for anyone looking to elevate their living space!

I was planning to buy a sofa for my new apartment. I visited your Amsterdam showroom. Zehra Hanım helped me during the process. She showed different models by also providing her views on the styles of the products and their possible fit to my living room. This was very nice as I am a person who rarely likes something.

I don’t usually write long reviews, but my experience with Lazzoni has been so outstanding that I feel it deserves to be shared in full. From the very beginning to the end, every part of the process was handled with care, professionalism, and a clear commitment to quality. I can confidently say that working with Lazzoni has been one of the most satisfying customer experiences I’ve ever had.

When I first visited the showroom, I was struck by how elegant and thoughtfully laid out everything was. It didn’t feel like just a furniture store—it felt like walking through a perfectly designed home. Every item was carefully presented, and I could immediately see how much attention goes into their collection. But what really made the difference was the staff. They weren’t just selling furniture—they were listening, advising, and helping me understand what would work best for my home. Their knowledge of design and their willingness to guide without pressuring me made a big impression.

I decided to use their 3D interior design service, and it was honestly a game changer. I provided my room measurements and some examples of what I liked, and in return, I received a complete 3D layout that showed exactly how the furniture would look in my space. It was incredibly helpful to see how everything fit together, and it gave me confidence that I was making the right choices.

Lazzoni’s ability to customize almost everything—sizes, fabrics, finishes—meant that the furniture wasn’t just stylish, it was also personal. It was designed to reflect how I live and what I need, and that made a huge difference in the end result.

When the furniture was delivered, I was genuinely impressed by the quality. Every piece felt solid and luxurious. You can tell that Lazzoni uses high-end materials and that their production is top-notch. My sofa is incredibly comfortable yet supportive. My wardrobe doors glide smoothly and silently. The TV panel looks sleek and modern, with all the functionality I was hoping for. Even the smallest details—the stitching, the hinges, the handles—were clearly made with care.

The delivery and installation process was also handled flawlessly. The team was on time, respectful, and efficient. They took care to protect my home during installation and made sure everything was set up perfectly. After they left, everything was clean, complete, and ready to use. It was truly a white-glove experience.

What I also really appreciated was the follow-up. After the furniture was delivered, I received a message to check if everything had gone well. When I had a small question about how to clean the fabric on one of the chairs, I got a clear and helpful response right away. That kind of aftercare is rare and shows that Lazzoni genuinely cares about their customers, even after the sale is complete.

Beyond the products and service, I also appreciate what Lazzoni stands for. Their designs are not only modern and functional, but their approach to production is thoughtful and responsible. They care about reducing waste and using eco-friendly materials, which is something I value as a customer. It’s clear that they’re building not just furniture, but a better kind of company.

Today, when I look around my home, I see furniture that doesn’t just fill the space—it enhances it. It feels like my personality is reflected in every detail, and it brings me daily comfort and joy. My friends always compliment the space, and I always tell them, without hesitation, that it’s thanks to Lazzoni.

In short, Lazzoni is a brand I trust, admire, and would gladly recommend to anyone looking for high-quality, beautifully designed, and customizable furniture. They’ve set a new standard in my mind for what it means to truly care about customers, design, and lasting quality.

We ordered our personalized Sofa in Amsterdam, they we’re super concerned with us and they even stayed after open time. They worth the price and if you want comfort and quality together you have to choose Lazzoni! thanks Rosaria

We had a very good experience in selecting and ordering furniture for our entire house. Yvanca was very patient, involved and helpful during the entire proces. The company itself has proven to be flexible when we had to postpone the delivery (from our side) several times. The delivery was well communicated and the guys worked to get it done as planned. I would recmommend Lazzoni.

High quality and great service! Highly recommended!

I had positive experience with Lazzoni. Their service was excellent, professional, responsive, and helpful. The quality of the products is good, and the design and materials really stand out. The staff were knowledgeable and courteous. Overall price-to-quality ratio is great and would definitely recommend Lazzoni to anyone looking for stylish and durable furniture.

Recently, I had the satisfactory experience of buying furniture from Lazzoni Nederland, Amsterdam. As soon as I walked in, I met with warmth and professionalism. The service was absolutely fantastic and the staff went beyond their limits to handle everything I needed.

Their customer service is absolutely fantastic. They really listened to me and my ideas and offered advice to help me make informed decisions for my new home. The furniture has an excellent quality and a great variety of it.

Their dedication to customer satisfaction was what really stood out. They were kind, attentive, and truly wanted to hear how I was doing. I felt respected and valued every step of the way.

Lazzoni Nederland is a top-notch store and I highly recommend it to anyone who is looking for high quality furniture and great customer service! They have created a bar in the industry at a new level, and I surely will be back to purchase again!

Everything is amazing. Quality and design have come together.I’m very satisfied.

The product is modern and looks great, the installation was also good, clean and efficient. The initial sales process was nice and kind, they help you out from the beginning including designing ideas.
However, the delivery process is long and slow and communication was very limited regarding the slow delivery. I ordered a TV stand, a sofa and a closet in Dec 16th 2024. The sales contract mentioned the delivery is approximately 10-12 weeks (3 months). The closet came at the 12th week, but the sofa and the TV stands were not. The international shipping took a very long time, and the company did not contact me for delivery updates and delays, I had to chase them bi-weekly. Each time I chased, the supply customer service would reply me "it would be soon, in next couple of weeks". This repeated answers were given for 3 or 4 times without providing where were the furnitures and how long was the actual estimate of delivery time, this of course makes moving and planning extremely difficult. Finally, the furnitures came on June 13th 2025, 6 months after the order date. The sales representative was eager to help but limited since they also did not have information regarding the delivery. Something the company can really improve. Thus, I provide 3 stars for my overall experience with them.

The professional, attentive and personable service provided by Amina allowed us to achieve our vision for both our master and guest bedrooms.
Amina guided us, gave us the time we needed as well as samples, so we could make the right choices.
Her 3D creation helped us visualise what would be the final product, which was especially helpful and once installed, it was exactly as pictured.
The quality and design of the furniture is exceptional and although we had a couple of minor issues, once reported, they were solved promptly by the installers.
We would highly recommend Lazzoni and the services they provide but in particular Amina, as she made the process seamless, going above and beyond when we had questions or requested modifications. She is a real bonus to the Company and her attention to detail was very much appreciated by us. We can't speak more highly of Amina or Lazzoni. Great and satisfactory experience.

Karel helped us to draw the best option for our master room’s closet. Looking forward to having it installed.

Nice wardrobe! My auntie has bought the same wardrobe in different after she visited my home. It is in very good quality and easy to match with other furnitures.

Service is topnotch Amina is amazing and took good care of us.

We chose Lazzoni again because of our excellent experience with our living room furniture.

The quality of their furniture and the design service is outstanding, and the employees are very helpful.

Special thanks to Yvanka, who understood our wishes and designed a beautiful wardrobe. We can't wait to see it installed.

We be had a fantastic experience with Lazzoni in Rotterdam. From the moment we started planning, the team was attentive and really took the time to understand our style, helping us design pieces that perfectly matched our vision. We ordered a TV unit, and it couldn’t have turned out better! It fits beautifully in our living room and complements the space perfectly. The quality and craftsmanship are outstanding, and we are extremely happy with our purchase. Highly recommend Lazzoni for anyone looking for stylish and well-made furniture!