Lazzoni Nederland Reviews 88

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

We be had a fantastic experience with Lazzoni in Rotterdam. From the moment we started planning, the team was attentive and really took the time to understand our style, helping us design pieces that... See more

Rated 1 out of 5 stars

I am beyond frustrated with Lazzoni. We placed our order on August 17th, and it took a staggering 20 weeks to finally be delivered. After waiting nearly five months, you would expec... See more

Company replied

Rated 5 out of 5 stars

We ordered a walk-in closet from Lazzoni for our new house. The 3D design service helps to visualize the wardrobe even with the smallest details like an accessorize drawer, lights, etc. What I appreci... See more

Rated 5 out of 5 stars

I was planning to buy a sofa for my new apartment. I visited your Amsterdam showroom. Zehra Hanım helped me during the process. She showed different models by also providing her views on the styles of... See more

Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Furniture Manufacturer
  4. Furniture Wholesaler
  5. Interior Fitting Contractor

Written by the company

LAZZONI is een modern meubelmerk dat staat voor meubels van hoge kwaliteit. Met meer dan 100 jaar en 4 generaties aan ervaring hebben de vakmensen van LAZZONI een passie voor het vak ontwikkeld die u terugziet in het brede assortiment aan kwaliteitsmeubels. Van salon- en eettafels tot de mooiste banken en bedden, alle LAZZONI meubels hebben het doel om u te helpen genieten van elke vierkante meter van uw huis! Samen tot een prachtig ontwerp Bij LAZZONI ligt de focus op samenwerking. Samen met u wordt uw huis omgetoverd tot een warm en gezellig thuis. Bij LAZZONI kijken ze niet alleen naar uw beschikbare ruimte, maar ook naar u als persoon. Daarmee leggen zij de focus op het creëren van de mooiste interieurs die een uniek en persoonlijk karakter uitstralen. Out-of-the-box ontwerpen De meubels van LAZZONI staan niet alleen voor kwaliteit, maar ook voor slimme en mooie ontwerpen. De meubelontwerpers doen inspiratie op bij opkomende ontwerpers en kunstenaars om zo tot unieke meubelontwerpen te komen die niet worden beperkt door ruimte en tijd. Elk meubel heeft een unieke feature, zoals extra opbergruimte of de mogelijkheid om uw tafel uit te breiden. Daarnaast speelt uw eigen inbreng natuurlijk ook een grote rol bij de interieurontwerpen van LAZZONI. Een persoonlijk en uniek ontwerp Wilt u alvast zien hoe uw LAZZONI meubelen er in uw huis uit komen te zien? Stuur dan een plattegrond van uw ruimte op of geef de afmetingen door. De vakmensen van LAZZONI maken voor u een interieur ontwerp, een 3D-model met Augmented Reality én een fotoweergave waarin u uw toekomstige interieur zelf kunt bekijken. Uiteraard kunt u ook langskomen in de showroom van LAZZONI in Rotterdam om de gratis 3d Design Service te ontdekken. Voel u vrij om aan te passen De meubels van LAZZONI zijn volledig naar wens aan te passen. Of u nu de grootte wilt aanpassen of toch liever voor aan andere afwerking of stoffering kiest, bij LAZZONI heeft u de touwtjes in handen dankzij een exclusieve ontwerpservice. Met een warme en vertrouwde winkelervaring en uw eigen dromen haalt u de ontwerper in uzelf naar boven! LAZZONI in Woonmall Alexandrium Ontdek de hoogwaardige en uitgesproken collecties van LAZZONI in Woonmall Alexandrium en laat u inspireren en adviseren door de vakmensen van LAZZONI in Rotterdam. In de ruime showroom kunt u terecht voor passend advies en een levensecht 3D-ontwerp van uw nieuwe interieur. Woonmall Alexandrium biedt u een volledige woonervaring met meer dan 55 woonwinkels onder één dak. Kom langs voor een gezellig dagje woonshoppen en vind de mooiste meubels en woonaccessoires bij Woonmall Alexandrium!


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3.9

Great

TrustScore 4 out of 5

88 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Poor delivery & customer service

[Update: Finally delivery of my order has been finalized after 7-8 months. The reply from Lazzoni is disappointing; clearly confirms lack of any customer service mindset; delivery was extremely chaotic eg I ordered an item but they delivered another item and vendor thinks because the other item is more expensive I should be happy, sounds like a joke]

Ordered closets and bed.
Got them delivered in 18+ weeks, 4 weeks later than latest planned.
However the order was not correctly delivered. 1 closet was wrong and had to be re-ordered with another waiting time of ~ 8 weeks. Same for interior drawers which were wrong. On top, very poor interaction & response from customer support; getting lengthy template-style responses with no customer-centric solutions.

Amateur customer service & delivery - would not recommend if you look for reliability

October 7, 2024
Unprompted review
Lazzoni Nederland logo

Reply from Lazzoni Nederland

Dear Hamid,

Thank you for sharing your feedback with us. We appreciate all comments as they help us improve our services and address our clients’ concerns. We would also be grateful for a fair review of our design services, as we worked diligently to create a customized and visually appealing solution for your home. We also appreciate your acknowledgment of our team’s effort in adjusting to your 1.5h delayed arrival by extending our working hours from 6 PM to 9 PM, ensuring we could still accommodate your late appointment and complete the design session as planned.

Regarding the delivery process, we understand there have been frustrations. However, we want to clarify the timeline:
• You placed your order on May 7, 2024.
• Per your request for a faster delivery, the first delivery/installation took place on July 5, 2024—just eight weeks later.
• The rest of your order was scheduled as standard delivery and was delivered on September 9, 2024.

During installation, we discovered that the wardrobe’s drawers were made of glass rather than the wooden ones specified. These glass drawers are more expensive, yet we offered them to you at no extra cost or to swap them out for the correct wooden drawers later. You chose to wait for the wooden drawers because they are higher while continuing to use the glass drawers in the meantime. We also identified a misalignment with the wardrobe’s side panel, immediately informed you, and ordered the correct replacement. While we regret any inconvenience caused, these issues can occur, and we strive to rectify them promptly.

We truly appreciate your patience and your cooperation throughout this process. Please know we remain committed to improving our service and ensuring our customers have a positive experience. Should you have any further concerns or questions, feel free to reach out directly; our team is here to help.

Thank you again for your feedback.

Sincerely,
LAZZONI Nederland Team

Rated 5 out of 5 stars

Look no further than Lazzoni for truly custom-made solutions

Yvanca and Amina listened to what we wanted, which is the reason I moved my business to Lazzoni and sacked my previous interior designer. Their ability to provide 3-D depictions of the ultimate design made it easier for my wife to understand how the finished product would look in situ. More importantly, Lazzoni really makes custom-made furniture; you are not constrained to measurements that match their product line. Thanks to Yvanca’s and Amina’s incredible skill, expertise, attention to detail, and advice, what started as a straightforward task involving a single wardrobe turned into suggestions and designs for other rooms. If you're searching for expertly made modern furniture that is skillfully produced from quality materials that match your dreams, go no further than Lazzoni and get in touch with Yvanca or Amina. Tell them that Richard sent you.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing bedroom furniture

I was looking for an online furniture store when I came across Lazzoni. I was immediately impressed by the attention to detail on the website, so my husband and I decided to visit the store in Amsterdam (super happy that was open on Saturday and Sunday). The environment is very welcoming and bright, and the wide range of products left us speechless. We were lucky enough to be followed by Adi, a very talented designer. Thanks to his expertise and patience, we were able to create a bedroom that perfectly reflects our style. I really appreciated his ability to listen to our needs and propose creative and original solutions. The final result was beyond our expectations: an elegant, functional and comfortable bedroom. Highly recommend!

August 11, 2024
Unprompted review
Rated 5 out of 5 stars

The company’s work quality is high and…

The company’s work quality is high and I like the way they design and render in 3D map. They take a look on customer’s preferences and go further based on these.

June 22, 2024
Unprompted review
Lazzoni Nederland logo

Reply from Lazzoni Nederland

Thank you for your thoughtful review. We are delighted to hear that you are pleased with the quality of our work, particularly our 3D design and rendering capabilities. Your satisfaction with our attention to customer preferences is very encouraging for our team. We greatly value your feedback and look forward to continuing to meet and exceed your expectations.

Rated 5 out of 5 stars

The furniture is beautiful!

The furniture is beautiful, good quality and comfortable. I'm very happy with my purchases!

June 6, 2024
Lazzoni Nederland logo

Reply from Lazzoni Nederland

Dear Yas,

Thank you for your lovely review! We're delighted to hear that you find our furniture beautiful, of good quality, and comfortable. Your satisfaction means a lot to us, and we're thrilled that you're happy with your purchases.

Best regards,
Lazzoni Nederland Team

Rated 5 out of 5 stars

Very nice cooperation with the team

Very friendly people. Nice collection of furniture. You can adjust base.on your preferences.

February 10, 2024
Lazzoni Nederland logo

Reply from Lazzoni Nederland

Dear Maria,

Thank you for your kind review! We're delighted to hear that you enjoyed working with our friendly team and appreciated our furniture collection. It's great to know that you found the customization options to your liking.

Best regards,
Lazzoni Nederland Team

Rated 5 out of 5 stars

Exceptional Quality and Service

l recently had the pleasure of purchasing furniture from Lazzoni, and I must say that my experience was nothing short of exceptional. From start to finish, Lazzoni exceeded my expectations in terms of quality, design, and customer service.

First and foremost, the furniture itself is absolutely stunning. The craftsmanship and attention to detail are evident in every piece. The modern and contemporary designs perfectly complement my home decor, creating a stylish and sophisticated atmosphere. The materials used are of the highest quality, ensuring durability and longevity.

The customer service at Lazzoni is truly outstanding. The staff members are knowledgeable, friendly, and attentive. They took the time to understand my needs and preferences, guiding me through the selection process with patience and expertise. Their recommendations were spot-on, and I couldn't be happier with the final choices.

The delivery and installation process was seamless. The delivery team was punctual, professional, and handled my furniture with the utmost care. They assembled everything efficiently and ensured that each piece was placed exactly where I wanted it. The entire process was hassle-free, allowing me to enjoy my new furniture without any stress or inconvenience.

Overall, my experience with Lazzoni has been nothing short of exceptional. The quality of their furniture, combined with their exceptional customer service, sets them apart from the rest. I highly recommend Lazzoni to anyone in search of top-notch furniture that combines style, quality, and outstanding service. They have truly earned my five-star rating, and I will definitely be a returning customer in the future.

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

Lazzoni ontwierp en richtte onze nieuwe…

We ordered a walk-in closet from Lazzoni for our new house. The 3D design service helps to visualize the wardrobe even with the smallest details like an accessorize drawer, lights, etc. What I appreciated most is that the project managers want you to buy something which you feel fully comfortable with. So they have been patient to work on our project over and over again.

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Very good communication. The effort at the side of Lazzoni is impressive. They help us achieve our dream bedroom/wardrobe but within our budget. They are very accommodating and helpful. Highly recommended! Can’t wait to see their store in Rotterdam soon!

July 16, 2021
Rated 5 out of 5 stars

Customer service

Adi was extremely helpful and went out of the way to make sure I received the right advice and made the right choice
Very happy about the service !
I give them 5 stars out of 5 for the service so far.

Haven’t seen nor received the final product yet - but looking forward !

July 16, 2021
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