LBANK 

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Rated 1 out of 5 stars

I sent some tokens from my wallet to my LBANK wallet today. The deposit process was successful according to the ethereum blockchain explorer but I couldn't see my tokens on the deposit address in... See more

Rated 1 out of 5 stars

LBank is unsafe. They allowed a criminal to create an account named 'lbank2wallet' to intentionally mimic the exchange's official infrastructure. I lost 95,794.28 TLOS because of this gross negligenc... See more

Rated 1 out of 5 stars

I would like to file a complaint regarding the trading signals being provided. I have already completed all my withdrawals because the entry and exit points are not accurate. Whenever I place a bu... See more

Company replied

Rated 2 out of 5 stars

Is there anyone here who can help me resolve this issue? It has been more than one month that I have been communicating with LBank, but they are not providing any proper proof, clear expl... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

Founded in 2015, LBank Exchange (PT LBK TEKNOLOGY INDONESIA) is a top cryptocurrency trading platform with licenses for NFA, MSB, Canada MSB, and VASP. LBank Exchange provides global users with secure, professional, and convenient products and services, including Cryptocurrency Trading, Derivatives, Staking, NFT, and LBK Labs investment. LBank Exchange currently supports 50+ fiat currencies, including USD, EUR, GBP, JPY, CAD, AUD, RUB, INR, AED, etc.; Purchase of major digital assets, including BTC, ETH, USDT, etc.; and 20+ payment methods, including Master Card, Visa, Google Pay, Apple Pay, Bank Transfer, etc.


Contact info

  • LBank, 30 de Castro Street, Wickhams Cay 1, P.O. Box 4519,Road Town, VG1110, Tortola, British Virgin Islands

  • service@lbank.com
  • lbank.com

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not a legit platform avoid !

After signing up for their platform through an advertising campaign, I was prompted to do some task to get some incentives, the only incentive that I got from them unfortunately it was the incentive to trash their platform here, the support was kind I have to say but kindness doesn’t resolve problems, after a week of trying to contact them, they always delayed responses and supposedly send my case through a bunch of departments, event team, tech team etc. after being told 2 times on 2 different days “ Rewards will be Distributed today; please allow some time for the process” those statements where not true and now they said I did fraudulent activity and that I’m not eligible after going through this loop, they only say this with no other information, rather to start the loop again on their email?

They scammed me out of a few USDT, I can’t imagine how they deal with other amounts of money

Also, fees are very high and there is not any good reason to stay with them , go to another legit exchange you may even get a better fee chart.

March 21, 2025
Unprompted review
LBANK logo

Reply from LBANK

We sincerely apologize for any inconvenience you may have encountered.

Please note that our events operate under specific terms and conditions designed to ensure fairness and transparency for all participants. As part of our standard review process, our team thoroughly verifies participants’ eligibility to prevent fraudulent or abusive activities that could impact the integrity of the event. Unfortunately, after a detailed investigation, it was determined that your account activity did not comply with the event’s rules.

We understand this may not be very pleasant, but maintaining fairness for all users is our top priority. If you believe there has been a misunderstanding, feel free to reach out to service@lbank.com with details regarding your case. Our team is here to assist you.

Thank you for your understanding.

Rated 2 out of 5 stars

Fake and ponzi!!

Fake and ponzi!! made a report today to the organisation and get your money back i got mine back by the site written on my {profile pic/name}

February 8, 2025
Unprompted review
Rated 1 out of 5 stars

Complicit in criminal activity. DO NOT USE THEIR SERVICES

Complicit in criminal activity. Over $200,000 USDT was stolen and sent to LBANK, $80,000 of which was parked there for over 46 days. On day 2 of the theft, LBANK was notified and asked to freeze the funds, they refused. They asked for a local police request ( BVI )
Day 5 BVI police contacted, case opened. Day 8+ LBANK was repeatedly contacted by investigators and asked to cooperate. They responded once, from a total of 5 requests, after day 49. Coincidentally when the remaining funds that could have been recovered, left. These people are disgusting criminals. DO NOT associate with this illegitimate organization.

These people are arrogant criminals. They’re actively being investigated at the international level.

October 30, 2024
Unprompted review
LBANK logo

Reply from LBANK

We sincerely apologize for any inconvenience you may have experienced. We take allegations of this nature very seriously and are committed to maintaining a secure and transparent platform for all our users.

Regarding your concern, LBank follows strict compliance procedures and operates within the bounds of the law. We cooperate fully with legal authorities when requested, including the provision of relevant information in response to official investigations.

As per our protocol, any request to freeze or trace funds must come through the appropriate legal channels, which is why we require a formal request from the relevant authorities. We understand the frustration this situation may have caused, and we regret that the process was not as swift as you had hoped.

If you have any further concerns or would like additional clarification, please feel free to contact us at service@lbank.com. We are committed to resolving any issues in a fair and timely manner.

Thank you for your understanding.

Rated 1 out of 5 stars

Scams by LBank


Hello everyone,
Be extremely cautious about the scams by this exchange. This exchange is a fraudulent (Chinese) platform and engages in several types of scams, which I will briefly outline for you here:

1. **Listing Fake Coins:** They list coins that are not available on any other reputable exchanges. Through fraudulent practices, they devalue these coins by over 99.9% within a few days and then delist them. After some investigations, we found that most of these are meme coins on the Solana network, and the exchange collaborates with them. For example, over the past two months, hundreds of such scams have occurred.

2. **Targeting Profitable Traders:** The exchange uses algorithms to identify profitable traders. As soon as they detect you’re making profits, they start scamming you using these fake coins. For coins that are also listed on other exchanges, they suddenly disable trading, and you can’t even withdraw your funds. After a few days of manipulation, they drastically reduce the price and create such a wide gap between buy and sell orders that you can’t even sell at half the price.

3. **Futures Scams:** The same scams apply to futures trading. Additionally, unlike reputable exchanges, they will suddenly liquidate your funds through shadow trading.

Friends, please be extremely careful with your investments. Even with sufficient evidence of their scams, they will never respond to you. They will lie to you every day, and in the end, you will achieve nothing.

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

I received a USDT refund from MoonPay which was deposited into LBanks hot wallet. It's been over 48 hours and they have still not transferred the funds into my wallet. I have sent multiple emails and DM's on Twitter with no response. Atrocious customer service and absolutely no support what so ever

January 24, 2025
Unprompted review
Rated 1 out of 5 stars

It is not recommended

It is not recommended
They blocked $6000 of my margin
Because I got half of it from profit
Support does not help
I recommend using other platforms
it’s a scam
I don't know where to follow up،Please guide me

January 20, 2025
Unprompted review
LBANK logo

Reply from LBANK

Apologies for any inconvenience. User assets are safe on LBank, and the LBank will not freeze user assets arbitrarily. You can contact our 24/7 online customer service or email us at service@lbank.com for assistance.

Rated 1 out of 5 stars

Scam

Fake (Trade_Volumes ) ,Withdraw suspending \ blocking b\c of liq. issues. Scam!
Official groups are full of obvious bots.
Positive reviews are also from bots.
Stay away from this fraudulent cesspool
The position was closed for no reason while I was $5000 in profit ,and nothing was given to me
The support team and email are not responsible at all
The support says we don't have access and the technical team says there is no problem with the position
really ridiculous
So what was the profit?
You received a fee of $800
don't trust

January 13, 2025
Unprompted review
Rated 1 out of 5 stars

LBank Really!!!

After 3 weeks :Support tells me to provide video evidence!!!
really?
Tell me, who thinks of recording a video when they are dying of stress?
The technical team has access to all the documents. Do you want a document from me?

Guys, please record all your positions on video.Until they took your money, have proof
Of course, they make a thousand excuses and no matter how many documents you provide, they will not return your money

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

Lbank is scam

Well i want to talk about my experience with futures trading in lbank. 25th of december i had a position of LQTY. suddenly their chart gone crazy and i saw lots of big shadows only for liquidity of traders. you can check it on the other brokers charts.
their support simply told me you were not in the range and we cannot refund your money back. it was 318$.
if i could attach image here i would share my position and the chart.
i am writing this review to warn other traders about lbank, they are absolutely scammers.

December 25, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE LBNAK

DO NOT USE LBNAK, THEY ALLOW SCAMMERS ON THE PLATFORM. I JUST BEEN SCAMMED FROM A BUYER WHO STOLE COINS FROM ME AND HAS NOT PAID ME. LBANK HAVE BEEN POOR RETRIEVING MY MONEY AND THE SUPPORT HAS BEEN SO POOR ESPCIALLY FROM DAVD IN CUSTOMER SERVICE.

I initially followed the guidance provided and sent an email to LBANK yesterday about the issue and my evidence. However, I have not received any response or acknowledgment of my issue. Frustrated by the lack of progress, I turned to live chat service and spoke with David. Unfortunately, his assistance was inadequate and unhelpful. Rather than apologizing for the situation and assuring me that LBank would do everything possible to help recover my funds, he showed no concern and simply told me to contact the police. I was absolutely flabbergasted by his handling of the matter and his lack of empathy or care.

To date, I have not received my funds, nor have I seen any meaningful action taken on this matter. I am deeply concerned about the lack of warnings or safeguards on the LBank platform to prevent such incidents. For instance, there is no visible message or notification advising sellers not to release their coins until the funds have been confirmed in their accounts. Such precautions are crucial for protecting new sellers who may be unfamiliar with the platform's processes.

The buyer has successfully scammed me, and it is unacceptable that LBank has allowed a verified user to exploit others in this way. If this individual has defrauded me, it is likely that they have victimized others or will continue to do so.

POOR SERVICE DO NOT USE. I HAVE TAKEN THIS MATTER FURTHER WITH SOMEONE SENIOR WHO I HAVE EMAILED IN LBANK AND I WAIT THEIR RESPONSE.

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

They are scammers

They are scammers, notice that every day they unlist tokens, we listed the token there and they did not let us put orders under the price to protect the value, they asked us for a number of tokens to do an airdrop that they never did when trading started they sold everything and They lowered our value by 80% and ate 70% of our liquidity. Within 10 minutes, they were threatening us that we had to put in more liquidity if they did not delist us. Obviously we didn't put more because we knew they were going to steal it like the previous one. and there they delisted us. They also didn't let people take out their possessions. More scammers in the world be very careful!!

November 3, 2024
Unprompted review
Rated 1 out of 5 stars

LBANK DONT LIE I put more money to…

LBANK DONT LIE I put more money to bring it up to the limit so I could draw out and guess what it when higher when I put more in what a crock of shit Lbank scummy scammers

November 30, 2024
Unprompted review
LBANK logo

Reply from LBANK

Please ensure that you are accessing LBank's official website at www.lbank.com or m.lbank.com, or using the app obtained from official sources. At LBank, trading and withdrawal fees are fully transparent. For more details, you can visit www.lbank.com/fee/trading.

Rated 1 out of 5 stars

LBANK scammers

Hey everyone, please avoid using this platform—it’s a scam. They listed a token, then just a minute later called it fake and halted trading. As a result, I've lost all the money I invested. They take no responsibility for their actions, and their online support is completely unhelpful. I highly recommend using other platforms instead of this one. Everyone should be aware of this issue.

November 19, 2024
Unprompted review
Rated 1 out of 5 stars

Unable to close a position in futures

Got locked in future for 'too much abnormal trading' that is completely BS to me as I trade the same on all exchange. I received a message that I can just close my position, well, you know what, the position don't wanna close at all. UNABLE TO CLOSE. and now I paid fees on a position that his locked open

October 28, 2024
Unprompted review
LBANK logo

Reply from LBANK

Apologies for any inconvenience. Sometimes, due to system issues, transactions may encounter problems. However, please rest assured that if your loss is caused by LBank’s system issues, LBank will compensate for your loss. Typically, LBank will proactively investigate and initiate such compensation. If you have suffered a loss and have not received compensation, you can contact our 24/7 customer service or email service@lbank.com, submit the detailed transaction records, and request compensation.

Rated 1 out of 5 stars

Lbank is not trustworthy!

Unfortunately, I think I might have also just been scammed by LBank. They sent a withdrawal to my external wallet; and then without notification froze my account. Blamed me and said I had to send back; and I then provided them proof I made no such withdrawal request, I had no such assets in my account. Took two days and l lot of my time before they acknowledged it's their mistake (why else would they ask for me to return the withdrawal). This transaction was sent over two weeks after I had withdrawn the last asset in my account. I did note I had withdrawals issues. I sometimes had to do smaller withdrawals to withdraw some tokens. Should have raised a red flag, but I ignored. So I deposited more funds to make a purchase and I now have no access to assets; and have pending withdrawals almost weeks old! What a scam...to get access to my account I as they requested I sent this unsolicited withdrawal back (went to another exchange to buy the tokens as they would not take from existing balance in my account as I could not get at my cold wallet in bank storage). Said I had to follow SOP? What? They also wanted the gross amount of tokens (which is after they deducted their transfer fee). What a scam (on balances I never had)! They froze my account (never informed me); it's been over week and nobody responds. I'm afraid I'll never get my money back/withdrawals. Just not sure how I missed the red flags (obviously I didn't read this thread). There is no response from the customer service email. Live customer service sends you to HCD at lbank, and they HCD sends you back to customer services. So for over a week, I'm been going in circles - many wasted hours! What a fiasco!

Broken trust and missed opportunities! Something just isn't right with Lbank.

BTW, I contacted customer service from within their portal, so this is not external scam (unless the entire portal with 2FA access is a scam). Same portal from which I've received a withdrawal in September.

Just shameful...make so many lies up. Waiting for you return transfer, cannot complete xrp transfer as we're waiting for an upgrade. On and on! I've unfortunately, have been scammed. Lost $4k! Live an learn! Thank God is wasn't my larger balances.

Beware!

Their responses here on Trust Pilot are deceptive (dishonest). They try to blame scammers, but it's them. They're not releasing funds because they're using them, so pay not attention to their reply. We operate on their portal and not some scam site!

nebbin agility bm

October 7, 2024
Unprompted review
LBANK logo

Reply from LBANK

With the increasing market activity, scams are becoming more frequent. We are sorry to hear about your experience, but it’s important to clarify that LBank is not involved in any deceptive activities, as we have not participated in any of these incidents. LBank will never initiate a transfer to your external wallet, nor will we pressure you to deposit more assets. Our customer support and community administrators will not reach out to you directly, so you should be cautious when someone contacts you unsolicited. You can verify the information of any alleged LBank official who contacts you on the website https://www.lbank.com/official-verification. Please ensure that you only use www.lbank.com, m.lbank.com, and the app downloaded from official channels to contact us. You can always reach our 24/7 customer service for assistance.

Rated 1 out of 5 stars

This broker is definitely a scam…

This broker is definitely a scam company , they will ask you to invest certain amount for high return using bitcoin wallet to pay them. Then before the profit payment time, they will ask you for payment of processing , tax , commission even they told you at the first beginning no extra charges and no T&C binding. And then they will tell you that they cannot pay you the profit because your wallet is not able to receive big amount such as $3500 and you have to pay to upgrade , and later they will tell you they cannot pay you again because you delayed the payment of upgrade and you need to pay more to unlock the profit.

September 20, 2024
Unprompted review
LBANK logo

Reply from LBANK

I’m sorry to hear about your experience. It’s clear that you have encountered a scam. Please be assured that there are no additional fees required to trade on LBank, and there are no limits on the amount you can deposit. If possible, we recommend reporting the incident to the authorities. If you need any further assistance, please feel free to reach out to our 24/7 online customer service. You can visit our official websites at lbank.com or m.lbank.com, or use the app downloaded from our official channels.

Rated 1 out of 5 stars

Supporting Fake/Scam Business

as you replied to my previous comment that you have reported to Domain registrar and Google.
My answer is:-
Reply to your comment-

What will google do in this?will you not take any legal action as they doing crime in your name? they call themselves and write on their home page as L bank and also have same logo as yours. Domain registrar Gname said that they are not responsible for content on the website. Hence, no one wants to do something for the crime. It seems all are sailing in the same boat to cheat innocent people. No one is ready to take any responsibility to put an end on these scams. all are united together in same mission to cheat innocent people.
And also, whenever crypto is transferred from Legit apps then these legit apps block our accounts suspecting fraudulent activity but it never happens in your case. I have transferred cyrpto from your app to this fraud website m.enrollbank.com then it is smooth. It seems you support them and also they call themselves as secondary exchange.

September 29, 2024
Unprompted review
LBANK logo

Reply from LBANK

It is clear that LBank is also a victim in this situation. We have done nothing wrong, yet we are being labeled as a "scam." The website m.enrollbank.com has no relationship with LBank, and this domain is not owned by LBank. We cannot prevent the emergence of counterfeit websites, as any individual or organization can register a domain, create a website, and claim to be the LBank exchange. Due to the domain registration information being concealed by service providers, we are unable to verify the identity of the website owner, and thus we cannot report it to the authorities. Currently, the actions we can take include filing a complaint with the domain service provider, reporting the domain to Google Search, and warning LBank users to be cautious of scams.

Rated 1 out of 5 stars

they list yfi for 3k when u buy it goes…

they list yfi for 3k when u buy it goes up to almost 6k so i lost half of my money when i texted support they said its tech problem but they dont support refund ?????????? please avoid this exchange cuz theyr literally scammin people and if i catch someone of u ill pee on ur face

August 28, 2024
Unprompted review
LBANK logo

Reply from LBANK

If your loss is due to LBank's technical issues, LBank will compensate you. Please email service@lbank.com to apply for compensation and include detailed transaction records.

Rated 1 out of 5 stars

Lbank is a fraudulent exchange the…

Lbank is a fraudulent exchange they listed a fake DOGS tokens and dump it to their users. Run from them.

August 21, 2024
Unprompted review
LBANK logo

Reply from LBANK

Apologies for any inconvenience. If the price of DOGS at the end of the pre-market trading period is lower than the pre-market market average price, LBank will subsidize the loss. The distribution of loss subsidies for this event has been completed. If you have any objections to the subsidy, please contact online customer service by Aug 31, 12:00 (UTC) .

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