I sent some tokens from my wallet to my LBANK wallet today. The deposit process was successful according to the ethereum blockchain explorer but I couldn't see my tokens on the deposit address in... See more
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LBank is unsafe. They allowed a criminal to create an account named 'lbank2wallet' to intentionally mimic the exchange's official infrastructure. I lost 95,794.28 TLOS because of this gross negligenc... See more
I would like to file a complaint regarding the trading signals being provided. I have already completed all my withdrawals because the entry and exit points are not accurate. Whenever I place a bu... See more
Company replied
Is there anyone here who can help me resolve this issue? It has been more than one month that I have been communicating with LBank, but they are not providing any proper proof, clear expl... See more
Company replied
Company details
Written by the company
Founded in 2015, LBank Exchange (PT LBK TEKNOLOGY INDONESIA) is a top cryptocurrency trading platform with licenses for NFA, MSB, Canada MSB, and VASP. LBank Exchange provides global users with secure, professional, and convenient products and services, including Cryptocurrency Trading, Derivatives, Staking, NFT, and LBK Labs investment. LBank Exchange currently supports 50+ fiat currencies, including USD, EUR, GBP, JPY, CAD, AUD, RUB, INR, AED, etc.; Purchase of major digital assets, including BTC, ETH, USDT, etc.; and 20+ payment methods, including Master Card, Visa, Google Pay, Apple Pay, Bank Transfer, etc.
Contact info
LBank, 30 de Castro Street, Wickhams Cay 1, P.O. Box 4519,Road Town, VG1110, Tortola, British Virgin Islands
- service@lbank.com
- lbank.com
Breach of guidelines
Not a legit platform avoid !
After signing up for their platform through an advertising campaign, I was prompted to do some task to get some incentives, the only incentive that I got from them unfortunately it was the incentive to trash their platform here, the support was kind I have to say but kindness doesn’t resolve problems, after a week of trying to contact them, they always delayed responses and supposedly send my case through a bunch of departments, event team, tech team etc. after being told 2 times on 2 different days “ Rewards will be Distributed today; please allow some time for the process” those statements where not true and now they said I did fraudulent activity and that I’m not eligible after going through this loop, they only say this with no other information, rather to start the loop again on their email?
They scammed me out of a few USDT, I can’t imagine how they deal with other amounts of money
Also, fees are very high and there is not any good reason to stay with them , go to another legit exchange you may even get a better fee chart.

Reply from LBANK
Fake and ponzi!!
Fake and ponzi!! made a report today to the organisation and get your money back i got mine back by the site written on my {profile pic/name}
Complicit in criminal activity. DO NOT USE THEIR SERVICES
Complicit in criminal activity. Over $200,000 USDT was stolen and sent to LBANK, $80,000 of which was parked there for over 46 days. On day 2 of the theft, LBANK was notified and asked to freeze the funds, they refused. They asked for a local police request ( BVI )
Day 5 BVI police contacted, case opened. Day 8+ LBANK was repeatedly contacted by investigators and asked to cooperate. They responded once, from a total of 5 requests, after day 49. Coincidentally when the remaining funds that could have been recovered, left. These people are disgusting criminals. DO NOT associate with this illegitimate organization.
These people are arrogant criminals. They’re actively being investigated at the international level.

Reply from LBANK
Scams by LBank
Hello everyone,
Be extremely cautious about the scams by this exchange. This exchange is a fraudulent (Chinese) platform and engages in several types of scams, which I will briefly outline for you here:
1. **Listing Fake Coins:** They list coins that are not available on any other reputable exchanges. Through fraudulent practices, they devalue these coins by over 99.9% within a few days and then delist them. After some investigations, we found that most of these are meme coins on the Solana network, and the exchange collaborates with them. For example, over the past two months, hundreds of such scams have occurred.
2. **Targeting Profitable Traders:** The exchange uses algorithms to identify profitable traders. As soon as they detect you’re making profits, they start scamming you using these fake coins. For coins that are also listed on other exchanges, they suddenly disable trading, and you can’t even withdraw your funds. After a few days of manipulation, they drastically reduce the price and create such a wide gap between buy and sell orders that you can’t even sell at half the price.
3. **Futures Scams:** The same scams apply to futures trading. Additionally, unlike reputable exchanges, they will suddenly liquidate your funds through shadow trading.
Friends, please be extremely careful with your investments. Even with sufficient evidence of their scams, they will never respond to you. They will lie to you every day, and in the end, you will achieve nothing.
AVOID AT ALL COSTS
I received a USDT refund from MoonPay which was deposited into LBanks hot wallet. It's been over 48 hours and they have still not transferred the funds into my wallet. I have sent multiple emails and DM's on Twitter with no response. Atrocious customer service and absolutely no support what so ever
It is not recommended
It is not recommended
They blocked $6000 of my margin
Because I got half of it from profit
Support does not help
I recommend using other platforms
it’s a scam
I don't know where to follow up،Please guide me

Reply from LBANK
Scam
Fake (Trade_Volumes ) ,Withdraw suspending \ blocking b\c of liq. issues. Scam!
Official groups are full of obvious bots.
Positive reviews are also from bots.
Stay away from this fraudulent cesspool
The position was closed for no reason while I was $5000 in profit ,and nothing was given to me
The support team and email are not responsible at all
The support says we don't have access and the technical team says there is no problem with the position
really ridiculous
So what was the profit?
You received a fee of $800
don't trust
LBank Really!!!
After 3 weeks :Support tells me to provide video evidence!!!
really?
Tell me, who thinks of recording a video when they are dying of stress?
The technical team has access to all the documents. Do you want a document from me?
Guys, please record all your positions on video.Until they took your money, have proof
Of course, they make a thousand excuses and no matter how many documents you provide, they will not return your money
Lbank is scam
Well i want to talk about my experience with futures trading in lbank. 25th of december i had a position of LQTY. suddenly their chart gone crazy and i saw lots of big shadows only for liquidity of traders. you can check it on the other brokers charts.
their support simply told me you were not in the range and we cannot refund your money back. it was 318$.
if i could attach image here i would share my position and the chart.
i am writing this review to warn other traders about lbank, they are absolutely scammers.
DO NOT USE LBNAK
DO NOT USE LBNAK, THEY ALLOW SCAMMERS ON THE PLATFORM. I JUST BEEN SCAMMED FROM A BUYER WHO STOLE COINS FROM ME AND HAS NOT PAID ME. LBANK HAVE BEEN POOR RETRIEVING MY MONEY AND THE SUPPORT HAS BEEN SO POOR ESPCIALLY FROM DAVD IN CUSTOMER SERVICE.
I initially followed the guidance provided and sent an email to LBANK yesterday about the issue and my evidence. However, I have not received any response or acknowledgment of my issue. Frustrated by the lack of progress, I turned to live chat service and spoke with David. Unfortunately, his assistance was inadequate and unhelpful. Rather than apologizing for the situation and assuring me that LBank would do everything possible to help recover my funds, he showed no concern and simply told me to contact the police. I was absolutely flabbergasted by his handling of the matter and his lack of empathy or care.
To date, I have not received my funds, nor have I seen any meaningful action taken on this matter. I am deeply concerned about the lack of warnings or safeguards on the LBank platform to prevent such incidents. For instance, there is no visible message or notification advising sellers not to release their coins until the funds have been confirmed in their accounts. Such precautions are crucial for protecting new sellers who may be unfamiliar with the platform's processes.
The buyer has successfully scammed me, and it is unacceptable that LBank has allowed a verified user to exploit others in this way. If this individual has defrauded me, it is likely that they have victimized others or will continue to do so.
POOR SERVICE DO NOT USE. I HAVE TAKEN THIS MATTER FURTHER WITH SOMEONE SENIOR WHO I HAVE EMAILED IN LBANK AND I WAIT THEIR RESPONSE.
This is a kriminal
This is a criminal. They lock my acaunt and steal my money
They are scammers
They are scammers, notice that every day they unlist tokens, we listed the token there and they did not let us put orders under the price to protect the value, they asked us for a number of tokens to do an airdrop that they never did when trading started they sold everything and They lowered our value by 80% and ate 70% of our liquidity. Within 10 minutes, they were threatening us that we had to put in more liquidity if they did not delist us. Obviously we didn't put more because we knew they were going to steal it like the previous one. and there they delisted us. They also didn't let people take out their possessions. More scammers in the world be very careful!!
LBANK DONT LIE I put more money to…
LBANK DONT LIE I put more money to bring it up to the limit so I could draw out and guess what it when higher when I put more in what a crock of shit Lbank scummy scammers

Reply from LBANK
LBANK scammers
Hey everyone, please avoid using this platform—it’s a scam. They listed a token, then just a minute later called it fake and halted trading. As a result, I've lost all the money I invested. They take no responsibility for their actions, and their online support is completely unhelpful. I highly recommend using other platforms instead of this one. Everyone should be aware of this issue.
Unable to close a position in futures
Got locked in future for 'too much abnormal trading' that is completely BS to me as I trade the same on all exchange. I received a message that I can just close my position, well, you know what, the position don't wanna close at all. UNABLE TO CLOSE. and now I paid fees on a position that his locked open

Reply from LBANK
Lbank is not trustworthy!
Unfortunately, I think I might have also just been scammed by LBank. They sent a withdrawal to my external wallet; and then without notification froze my account. Blamed me and said I had to send back; and I then provided them proof I made no such withdrawal request, I had no such assets in my account. Took two days and l lot of my time before they acknowledged it's their mistake (why else would they ask for me to return the withdrawal). This transaction was sent over two weeks after I had withdrawn the last asset in my account. I did note I had withdrawals issues. I sometimes had to do smaller withdrawals to withdraw some tokens. Should have raised a red flag, but I ignored. So I deposited more funds to make a purchase and I now have no access to assets; and have pending withdrawals almost weeks old! What a scam...to get access to my account I as they requested I sent this unsolicited withdrawal back (went to another exchange to buy the tokens as they would not take from existing balance in my account as I could not get at my cold wallet in bank storage). Said I had to follow SOP? What? They also wanted the gross amount of tokens (which is after they deducted their transfer fee). What a scam (on balances I never had)! They froze my account (never informed me); it's been over week and nobody responds. I'm afraid I'll never get my money back/withdrawals. Just not sure how I missed the red flags (obviously I didn't read this thread). There is no response from the customer service email. Live customer service sends you to HCD at lbank, and they HCD sends you back to customer services. So for over a week, I'm been going in circles - many wasted hours! What a fiasco!
Broken trust and missed opportunities! Something just isn't right with Lbank.
BTW, I contacted customer service from within their portal, so this is not external scam (unless the entire portal with 2FA access is a scam). Same portal from which I've received a withdrawal in September.
Just shameful...make so many lies up. Waiting for you return transfer, cannot complete xrp transfer as we're waiting for an upgrade. On and on! I've unfortunately, have been scammed. Lost $4k! Live an learn! Thank God is wasn't my larger balances.
Beware!
Their responses here on Trust Pilot are deceptive (dishonest). They try to blame scammers, but it's them. They're not releasing funds because they're using them, so pay not attention to their reply. We operate on their portal and not some scam site!
nebbin agility bm

Reply from LBANK
This broker is definitely a scam…
This broker is definitely a scam company , they will ask you to invest certain amount for high return using bitcoin wallet to pay them. Then before the profit payment time, they will ask you for payment of processing , tax , commission even they told you at the first beginning no extra charges and no T&C binding. And then they will tell you that they cannot pay you the profit because your wallet is not able to receive big amount such as $3500 and you have to pay to upgrade , and later they will tell you they cannot pay you again because you delayed the payment of upgrade and you need to pay more to unlock the profit.

Reply from LBANK
Supporting Fake/Scam Business
as you replied to my previous comment that you have reported to Domain registrar and Google.
My answer is:-
Reply to your comment-
What will google do in this?will you not take any legal action as they doing crime in your name? they call themselves and write on their home page as L bank and also have same logo as yours. Domain registrar Gname said that they are not responsible for content on the website. Hence, no one wants to do something for the crime. It seems all are sailing in the same boat to cheat innocent people. No one is ready to take any responsibility to put an end on these scams. all are united together in same mission to cheat innocent people.
And also, whenever crypto is transferred from Legit apps then these legit apps block our accounts suspecting fraudulent activity but it never happens in your case. I have transferred cyrpto from your app to this fraud website m.enrollbank.com then it is smooth. It seems you support them and also they call themselves as secondary exchange.

Reply from LBANK
they list yfi for 3k when u buy it goes…
they list yfi for 3k when u buy it goes up to almost 6k so i lost half of my money when i texted support they said its tech problem but they dont support refund ?????????? please avoid this exchange cuz theyr literally scammin people and if i catch someone of u ill pee on ur face

Reply from LBANK
Lbank is a fraudulent exchange the…
Lbank is a fraudulent exchange they listed a fake DOGS tokens and dump it to their users. Run from them.

Reply from LBANK
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