LBANK 

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See what reviewers are saying

Rated 1 out of 5 stars

I sent some tokens from my wallet to my LBANK wallet today. The deposit process was successful according to the ethereum blockchain explorer but I couldn't see my tokens on the deposit address in... See more

Rated 1 out of 5 stars

LBank is unsafe. They allowed a criminal to create an account named 'lbank2wallet' to intentionally mimic the exchange's official infrastructure. I lost 95,794.28 TLOS because of this gross negligenc... See more

Rated 1 out of 5 stars

I would like to file a complaint regarding the trading signals being provided. I have already completed all my withdrawals because the entry and exit points are not accurate. Whenever I place a bu... See more

Company replied

Rated 2 out of 5 stars

Is there anyone here who can help me resolve this issue? It has been more than one month that I have been communicating with LBank, but they are not providing any proper proof, clear expl... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

Founded in 2015, LBank Exchange (PT LBK TEKNOLOGY INDONESIA) is a top cryptocurrency trading platform with licenses for NFA, MSB, Canada MSB, and VASP. LBank Exchange provides global users with secure, professional, and convenient products and services, including Cryptocurrency Trading, Derivatives, Staking, NFT, and LBK Labs investment. LBank Exchange currently supports 50+ fiat currencies, including USD, EUR, GBP, JPY, CAD, AUD, RUB, INR, AED, etc.; Purchase of major digital assets, including BTC, ETH, USDT, etc.; and 20+ payment methods, including Master Card, Visa, Google Pay, Apple Pay, Bank Transfer, etc.


Contact info

  • LBank, 30 de Castro Street, Wickhams Cay 1, P.O. Box 4519,Road Town, VG1110, Tortola, British Virgin Islands

  • service@lbank.com
  • lbank.com

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They said they listed DOGS but it's a…

They said they listed DOGS but it's a fake token. They took my money for a fake token lbank is a scamming company becareful frens

August 20, 2024
Unprompted review
LBANK logo

Reply from LBANK

Apologies for any inconvenience. If the price of DOGS at the end of the pre-market trading period is lower than the pre-market market average price, LBank will subsidize the loss. The distribution of loss subsidies for this event has been completed. If you have any objections to the subsidy, please contact online customer service by Aug 31, 12:00 (UTC) .

Rated 1 out of 5 stars

Can't access my account after I let it…

Can't access my account after I let it go for savings around 2 years, after trying to do login I can't with no reason, no customer service, no human to have conversation with about my issue.

July 18, 2024
Unprompted review
LBANK logo

Reply from LBANK

We regret any inconvenience caused. For assistance, please reach out to our 24-hour customer service via our official website at www.lbank.com, the mobile site at m.lbank.com, or the App obtained through official channels.

Rated 1 out of 5 stars

They are thieves who want to keep the…

They are thieves who want to keep the funds and collect a lot of personal informations.

They use the excuse of an alert in their system blocking the funds "Without exceeding the daily limit" and ask us to provide all our personal informations and then lots of screenshots "tokens adress, bank transferts,..." of where the funds came from.

This is a well-known technique. Always asking for more and saying that what is already provided is not enough to never unlock tokens.

It's a scam, they'll never give the money back, what they want is to collect as much information as possible so they can sell it I don't know where.

The emails and replies are automated, there's no human behind the keyboard, just an AI that repeats the same messages word for word, even if you ask for more details.

Avoid !!!!

I have sent funds to you and would like them back without exceeding the daily ceiling. But you won't let me!
You are thieves and you'll lose your licenses in Italy, Austria and Lithuania.

July 14, 2024
Unprompted review
LBANK logo

Reply from LBANK

Apologies for any inconvenience. In order to ensure the security of your assets, we require you to provide necessary information to verify that the account belongs to you. Imagine that you wouldn't want someone else to withdraw your assets through a simple process. These pieces of information are essential, and LBank will not collect any additional information. Your data will only be used for identity verification and will not be disclosed to any third parties. You can contact our 24/7 online customer service at any time for the latest updates.

Rated 1 out of 5 stars

Suspend people's account if you are a profitable trader

This exchange has a record of finding issues with users who traded futures and won money. Especially for affiliate partners, they will claim that you are 'flushing order' and 'robbing liquidity', thereafter suspend your account or block your rebates issuance. Not for somebody who is serious about trading.

July 6, 2024
Unprompted review
LBANK logo

Reply from LBANK

Sorry for any inconvenience. Like other exchanges, the system automatically restricts some accounts deemed risky based on certain rules. LBank is constantly optimizing these rules to reduce interference with normal trading users. If you believe your account has been unjustly restricted in trading or receiving rebates, please contact our 7*24 hour online customer service or email service@lbank.com.

Rated 1 out of 5 stars

Worst wallet ever run as far as…

Worst wallet ever run as far as possible I deposited funds and can’t access them don’t use anything with google verification because you will catch hell. I hate not being able to access my money

July 2, 2024
Unprompted review
Rated 1 out of 5 stars

Scammers!!!

Scammers! Don’t even think of investing your money here.
I tried to withdraw my money as the agent I’m contacting with sounded suspicious. That agent told me to contact customer. So I did. They told me to deposit £2k to verify my identification. I told them they can email or call me using the details I entered upon signing up. Still they insisted me to deposit money. I better lose the money that was in my lbank than losing additional £2k! Just sharing my experience so these scammers won’t
catch another victims! Beware!!!!

April 2, 2024
Unprompted review
LBANK logo

Reply from LBANK

At LBank, you don't need to verify your identity through a deposit. Once you've submitted your information, the system will automatically review it. With recent fraud incidents, ensure you visit our official website www.lbank.com, m.lbank.com, or use the app downloaded from official channels. For assistance, contact our 24/7 online customer service anytime you encounter issues.

Rated 1 out of 5 stars

LBank Abnormal

LBank, sad place. I didn't do anything wrong, but the Lbank accused me and said my account was abnormal, just because I got a little profit... then they will do something to make things difficult for you... what I want to say is stay away from the Lbank, it's not us who don't normal

but it's the lbank abnormal..

June 7, 2024
Unprompted review
LBANK logo

Reply from LBANK

Apologies for any inconvenience. If you have made a small profit, LBank will not freeze your account, as numerous users profit every day. You can contact our 24/7 online customer service or reach out to us via email at service@lbank.com for further assistance.

Rated 1 out of 5 stars

Warning

I can only warn everybody from this bank. Money from 2 trades disappeared, although the chat support had confirmed, that it's still there. But they didn't reply my question, how to transfer it my wallet.Two email to their support without response. That's how L-bank earns money!

May 7, 2024
Unprompted review
LBANK logo

Reply from LBANK

Apologies for any inconvenience. Our customer support typically processes emails on the same day. However, there might be a delay if we receive a large volume of emails. Please be patient and wait for our response. Please ensure that you visit our official website www.lbank.com, m.lbank.com, or use the app downloaded from official channels, as there have been recent cases of fraud.

Rated 1 out of 5 stars

Scam

Scam, took my money and wont give it back. Do not use this company.

May 1, 2024
Unprompted review
LBANK logo

Reply from LBANK

We apologize for any inconvenience. Rest assured that your assets are secure with LBank and will not be misused. Our 24/7 online customer service is available to assist you with any concerns or problems you may have. In light of recent fraudulent activities, we strongly recommend visiting our official website at www.lbank.com or m.lbank.com and downloading our app from official channels.

Rated 1 out of 5 stars

I do not trust it anymore cause is not…

I do not trust it anymore cause is not good

April 16, 2024
Unprompted review
LBANK logo

Reply from LBANK

We acknowledge that we still have room for improvement, but we are constantly optimizing our products and enhancing user experience. Whenever you encounter any issues, please feel free to reach out to our 24/7 online customer service, and they will assist you in resolving them.

Rated 1 out of 5 stars

Scam company and thieves

I put a stop limit, price never hit on any other exchange. L bank forced long position to close and stole my money. I contacted support and they never got back to me. I have receipts of my position. Even on KuCoin that price never hit.

March 27, 2024
Unprompted review
LBANK logo

Reply from LBANK

We apologize for the inconvenience caused. You can contact us via email at service@lbank.com and provide us with the transaction records. We will thoroughly verify the transaction data. If the issue is caused by us, we will compensate for your loss.

Rated 1 out of 5 stars

Lbank is a scam site no CS response

Lbank is a scam site.
I wanted to withdraw/transfer some money and I got the error message

“You have applied for a withdrawal which is still under approval and cannot be appied for temporarily”

I contacted customer service to find out what this message means since the funds have been in there for months. And they said they would get right back to me with an answer. That was five days ago and ever since they have been ignoring my request for an update
It appears that it’s a scam site so I’ll have to go after their registration and have it revoked

March 8, 2024
Unprompted review
LBANK logo

Reply from LBANK

Thank you for your feedback. We highly value the issue you have raised. Your assets on LBank are safe, and LBank will not freeze your assets arbitrarily. Please contact operation@lbank.com and provide your UID, and we will conduct a thorough investigation.

Rated 1 out of 5 stars

Stay away

One of the worst exchanges I've tried so far, as far as customer service is concerned, practically non-existent and when they respond they do so with incomprehensible instructions and with English that needs to be interpreted - I've been waiting for more than 1 month to get some money back without any success , terrible!

December 19, 2023
Unprompted review
Rated 1 out of 5 stars

Cannot be trusted

LBank Cannot be trusted. Good platform for trading. The only problem they will prevent you from withdrawing as they like. And use the excuse of KYC when the National law allow full withdrawal for user who do not accept the change in the new KYC policy which previously were different. A scam crypto exchange that cannot be trusted

December 24, 2023
Unprompted review
Rated 1 out of 5 stars

Disgusting service !!! Scam !!

Disgusting service !!!
Agent can’t answer for any question!! I get only copy and paste links from the rules. Also don’t want connected me to the manager. High fees!!
Fake bonus. !!
Wasting of time and money !!

December 21, 2023
Unprompted review
LBANK logo

Reply from LBANK

I apologize for the inconvenience caused. If your agent or manager is unable to address your issue promptly, you can contact our 24/7 online customer service, and they will assist you in resolving the problem.

Rated 1 out of 5 stars

Sent some USDC from coinbase to LBANK…

Sent some USDC from coinbase to LBANK and using arbitruim network and they said it was the wrong USDC and wanted 0.04 eth to return the money back to my coinbase address and it would take 2 months i might have lost a bit of money with them but they ain getting any more

December 19, 2023
Unprompted review
LBANK logo

Reply from LBANK

The operation of returning assets does require a certain fee, primarily the on-chain transaction fee. Additionally, it typically takes a considerable amount of time to process.

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