LBANK 

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See what reviewers are saying

Rated 1 out of 5 stars

I sent some tokens from my wallet to my LBANK wallet today. The deposit process was successful according to the ethereum blockchain explorer but I couldn't see my tokens on the deposit address in... See more

Rated 1 out of 5 stars

LBank is unsafe. They allowed a criminal to create an account named 'lbank2wallet' to intentionally mimic the exchange's official infrastructure. I lost 95,794.28 TLOS because of this gross negligenc... See more

Rated 1 out of 5 stars

I would like to file a complaint regarding the trading signals being provided. I have already completed all my withdrawals because the entry and exit points are not accurate. Whenever I place a bu... See more

Company replied

Rated 2 out of 5 stars

Is there anyone here who can help me resolve this issue? It has been more than one month that I have been communicating with LBank, but they are not providing any proper proof, clear expl... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

Founded in 2015, LBank Exchange (PT LBK TEKNOLOGY INDONESIA) is a top cryptocurrency trading platform with licenses for NFA, MSB, Canada MSB, and VASP. LBank Exchange provides global users with secure, professional, and convenient products and services, including Cryptocurrency Trading, Derivatives, Staking, NFT, and LBK Labs investment. LBank Exchange currently supports 50+ fiat currencies, including USD, EUR, GBP, JPY, CAD, AUD, RUB, INR, AED, etc.; Purchase of major digital assets, including BTC, ETH, USDT, etc.; and 20+ payment methods, including Master Card, Visa, Google Pay, Apple Pay, Bank Transfer, etc.


Contact info

  • LBank, 30 de Castro Street, Wickhams Cay 1, P.O. Box 4519,Road Town, VG1110, Tortola, British Virgin Islands

  • service@lbank.com
  • lbank.com

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAAAM SCAAM be careful lbank steals…

SCAAAM SCAAM be careful lbank steals your money I have 188,000 usdt on lbank they ask me to check my account I check them
I sent my photo several with my identity card I sent all the proof that asked me but each time he asks for other proof your bank statement strange requests

December 20, 2023
Unprompted review
LBANK logo

Reply from LBANK

User assets on LBank are safe. Firstly, please confirm that you are using the official app. Secondly, you can visit www.lbank.com and contact our 24/7 online customer service, they will assist you in resolving any issues you may have.

Rated 1 out of 5 stars

They cheat in etf trading

They cheat in etf trading. I lost 50% of my capital in leveraged etf while I should be in profit because the asset went in my direction. When I ask them they say reverse reverse split. Be careful

October 7, 2023
Unprompted review
Rated 1 out of 5 stars

LBANK has partnered with scam team

LBANK has partnered with Pepe 2.0 ( scam token ) and robbed people money.

August 5, 2023
Unprompted review
LBANK logo

Reply from LBANK

Projects can only be listed for trading on LBank after they are submitted by the community and approved. Apart from this, LBank does not engage in any other aspects of the project.

Rated 1 out of 5 stars

SCAMMERS

SCAM, I totally DO NOT Recommend Using LBANK.
I did some Market Trade on LBANK and the Price they Displayed on the Trading platform did not match the price they closed the Trade and the difference was by a lot!!! Total SCAMMMM

July 18, 2023
Unprompted review
Rated 1 out of 5 stars

Transferred £30 to Lbank using the…

Transferred £30 to Lbank using the mobile app to test, Mercuryo showed 0.00123364 BTC, after I checked my Lbank wallet, I had 0.00072801 BTC which = £16, I tested moving off Lbank and Lbank show a fee of Fee
0.0008 BTC, which = £18.29, scammed again.

July 17, 2023
Unprompted review
Rated 1 out of 5 stars

Dear Friends:

Dear Friends:

Stop wishing you were on Cannaeats just because it is all good. We made a mistake on here and we need to report to the police. The LBANK CRYPTO exchange is a COMPLETE SCAM.I transferred$$$ twice in LBANK WALLET and waited two days before receiving anything.Chinese fraud, that is.You will lose everything if you buy, sell, or transfer any of your coins or tokens.This is a scam, a swindle.

March 7, 2023
Unprompted review
LBANK logo

Reply from LBANK

Your assets on LBank are secure. There can be various reasons for delays in deposits, such as network issues or project-related matters. However, there is no need to worry. Please contact our 24/7 online customer service, and they will assist you in resolving the issue promptly.

Rated 1 out of 5 stars

This is Fuckings Exchange...

This is Fuckings Exchange...
My one withdraw problem 3 month gone,but still cant solve...
Dont use this exchange

June 9, 2023
Unprompted review
LBANK logo

Reply from LBANK

Generally, withdrawal requests should not take this long to process. Please first confirm if your account is functioning properly. If your account is experiencing any issues, you need to restore it to normal. If your account is in good condition, please contact our 24/7 online customer service, and they will assist you in resolving the issue.

Rated 1 out of 5 stars

Lbank is the biggest scammer now

Lbank is the biggest scammer now
they block all my assets without any issues because I make profit one time.
all time I lose money in this scam exchange that's was normal but when I make profit from my sell they block my account and freeze all my assets.
They are scammer Don't deposit money because you will not able to withdrawal it.
Ibank is the biggest scammer in the world

June 6, 2023
Unprompted review
Rated 1 out of 5 stars

All my gains now are frozen

All my gains now are frozen
i think lbank will block everyone who make profit.
i have always lose amd in one case i made profit but lbank decide to block me. Scameeeeeeeers!
Hello, we have recently received feedback from users that trading pair has abnormal transactions due to account leakage due to poor management of the user's own account.
After verification and comparison of system data, your account has participated in the abnormal transaction trading pair.
At present, the user has called the police, and the platform is actively cooperating with the competent authorities to deal with this matter, so your account assets are temporarily frozen.
Sorry for the inconvenience caused to you, thank you.

Best Regards,
LBank

May 27, 2023
Unprompted review
Rated 1 out of 5 stars

BIG SCAMMERS!!!

Big Scamers.Don't trust them.

May 11, 2023
Unprompted review
LBANK logo

Reply from LBANK

We apologize for leaving you with a negative impression of LBank. If you have any issues or concerns while using LBank, please feel free to contact our 24/7 online customer service, and they will assist you in resolving them.

Rated 1 out of 5 stars

ToRequested justice from all the officer members of LBank but no response because HCD is a high official that's why

To.
LBank Exchange
Subject = assets was taken out of my account HCD department has forcefully accused on asking.
Hello sir…….

As we traded the ETF on 28 Nov 2022
OXY3L TO USDT
During the training period, we made a large number of withdrawals in TRX coins
My withdrawal still hasn't come and my account has been added to the disparities.
After that we contacted LBank customer service they responded You have done unusual transaction please contact HCD department.
Abnormal transactions that are reported on the LBank platform will be roll back for the safety of the consumer's funds.
Account released on 22 March 2023
We opened the account and saw that I do not have the funds, so we established contact with HCD
HCD responded You have done unusual transactions in oxy3l_usdt Competent Authority has intervened in the investigation abnormal assets have been frozen. Then account issue and Competent Authority has already prosecuted in local court.
HCD has not answered any of my questions till date.
lbank customer care live query how to withdraw funds from my account without otp HCD The login password and OTP mentioned in the response are for the user. HCD is part of a system. They can do anything. Contact HCD for more details.
why are we being accused. We haven't had any unusual transactions. And why are we suffering for 5 months without any reason.
We have only done training on lbank exchange and nothing else.
lBank Exchange As per the above rules ETF cannot have unusual transactions.
then why am i being accused.
lbank customer service or lbank customer service live all of them are not responding saying speaking Your account cannot be handled by customer service please contact HCD department.
Why remove my assets when a higher authority HCD My Account history deleted and OXY3L TO USDT coin removed from LBank Platform.
I request you all high level officials with folded hands to help me get justice.
Thanks

November 28, 2022
Unprompted review
Rated 1 out of 5 stars

lbank are scammer most listing will go…

lbank are scammer most listing will go under launch price , mm driving most project down , too much manipulation AVOID

May 1, 2023
Unprompted review
LBANK logo

Reply from LBANK

As a neutral platform, we never involve in any market manipulation, and all the transactions on LBank were conducted by investors. Please note that the market info and analysis mentioned in any materials from LBank are not investment and financial advice. Please do your own research (DYOR) before making any investment decisions.

Rated 1 out of 5 stars

lbank exchange is doing me injustice

lbank exchange is doing me injustice
my account was frozen on 28th november. 
because my account triggered Risk control. 
Account Issued on March 22, 2023 My account was compromised and you guys made TRX coins and USDT coins disappear. 
lBank Exchange officials speaking 
Your account has been restored to normal. OnNovember 28, you participated in the abnormal
transaction of oxy3_usdt. At present, a third-party
agency has been involved in the investigation, andthe abnormal assets of the account have beenfrozen.

Why are you doing injustice to me, if you do training then there is loss or benefit to the one who does the training.
please refund my money. 
And talked to lbank exchange customer service live , they are saying that your money has been returned to you.
withdraw all my funds hcd of lbank platform
please refund my money
If anyone wants details we can share our email id
please do me justice.

March 22, 2023
Unprompted review
Rated 1 out of 5 stars

Scamms..my fund disappeared after…

Scammm..my fund disappeared after maintenance

March 29, 2023
Unprompted review
LBANK logo

Reply from LBANK

At LBank, your funds are safe. Please go to the historical order list to check if there are any abnormal completed transactions. If you need help, please feel free to contact our online customer service or official email service@lbank.info, and we will assist you.

Rated 1 out of 5 stars

Think twice before you deposit huge money

Think twice before you deposit huge amount of money in this exchange !
They dont let me withdraw my money and asked for several documents which i provided them , now i get an error everytime i login to my account , customer support just tells me to wait and nothing helpful , ill sue them but please people dont deposit huge money ...

March 13, 2023
Unprompted review
LBANK logo

Reply from LBANK

Your account has been restricted due to triggering our risk control measures. We require necessary documents from you in order to restore your account in a timely manner. We provide 24/7 online customer support and you can contact us at any time.

Rated 1 out of 5 stars

useless technical support

coins were not automatically credited to my wallet, when contacting technical support they do not try to help, I provided them with all the payment data. but they are playing for time and each time they come up with something new so as not to credit the money. the transaction can be verified in one click and they require a link that is not possible to provide due to the nature of the network of this coin. I do not recommend this company of scammers, you have a high risk of losing your money. they answer by mail for a very long time and in the chat they say contact the place where the transfer was made, although what questions can the sender have when there is a problem with the recipient?

March 1, 2023
Unprompted review
LBANK logo

Reply from LBANK

It seems that you have visited a fake LBank website and encountered fraudulent customer service. LBank's customer service is available 24/7 and handles emails promptly every day, without maliciously delaying issues like this. Please make sure that you are visiting the correct official website address, which is https://www.lbank.com, and contact our online customer service on that website.

Rated 1 out of 5 stars

STAY AWAY FROM LBANK!

STAY AWAY FROM LBANK!! The fee they charge you to withdraw is absurd. Compared to other crypto companies, LBank is straight up robbing you at gun point. Their slogan should be..."If you want your crypto back, you better pay the f@#king ransom, LooneyBank.

March 7, 2023
Unprompted review
Rated 1 out of 5 stars

they sell naked coins and do not take…

they sell naked coins and do not take responsibility when there are more coins than there are coins in total, and people want to withdraw them coins. They block withdraw.
Ex: especially $wei token: they sold 267 million naked $wei and they don't want to buy back those naked $wei tokens. normally, naked short must be covered (that is normally, redeemed by naked $wei must be done from the market, at the price dictated by the market). but they don't want that, they don't communicate or say any information (if you contact them directly on lbank), and if you talk to them on the lbank telegram group, they block you immediately, so that people don't find out that they are doing illegal things).
don't you think so? enter at lbank telegram Bank_en. and write $wei token and naked token and block directly

February 22, 2023
Unprompted review

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