LB Supplies Reviews

2,666

•

4.8

Home Improvement Store

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Review summary

Created with AI, based on recent reviews

Looking at 311 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, often finding items easy to install and well-packaged. Many highlight the superb service, commending the helpful and professional staff, alongside a user-friendly website. Reviewers frequently commend the quick and reliable delivery, often arriving earlier than expected, with drivers providing exceptional assistance. However, some customers experienced issues with incorrect or damaged parts upon delivery, and in a few cases, replacements were not offered. Additionally, a minority reported significant delivery delays, sometimes due to warehouse changes, and felt there was a lack of communication regarding these postponements.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent quality and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent customer service and... See more

Quality

People report positive experiences with quality, consistently praising the fantastic quality of products such... See more

Order

Users describe positive interactions with order, highlighting quick processing and collection arrangements,... See more

Reviews shaping this summary

Customer service was fantastic as we had few problems and missing parts. But all was. Handled professionally. And to top it all fantastic quality products. Delivery guy was a bit rude as he said he... See more

From my first equerry for composite fencing panels first discussing with Craig who sized and gave me prices then talking to Hillary very professional company . The quality is excellent and assembly w... See more

Delivery prompt- but wrong component parts sent ? Delay to job ! That being said although I had to wait from Saturday until Monday opening, my issue was met with superb customer service !! Karen... See more

Company replied

I made a mistake when ordering (on line, on a Sunday) a roof window from LB Supplies. I emailed them the same evening to explain my stupidity. I wasn't really expecting such a quick response. Got a ph... See more

Company replied

Company details

About LB Supplies

Written by the company

Welcome to LB Supplies

LB Supplies are leading UK suppliers of roof windows, skylights, roof domes, roof lanterns, flat roof lights, canopies and carports. With a highly experienced management team and over 30+ years’ experience in supplying products to the construction and DIY industries, we now supply an exciting range of Arena Composite Decking, Composite Fencing, Composite Cladding and Composite Balustrade products to the outdoor, landscaping and home improvements industries.

LB Supplies strategy is simple - to supply customers on time and at the right price, whilst offering a level of customer service unheard of in the marketplace.

Dealing with LB Supplies is easy and we offer a vast and extensive range of products held in stock at our warehouses, in two main locations. LB Supplies Ltd are based in Mansfield, Nottinghamshire and LB Supplies (Southern) are based in Newport, South Wales enabling us to cover extensively all parts of the UK. Many of our products are available on a ‘Next Day’ delivery service, and we offer some of the most competitive prices available.

Customers are very important to us, and we look forward to working with you and hopefully saving you money!

Shop on our website

Pitched Roof Windows Flat Roof Windows Composite Products Loft & Roofing Canopies & Carports Bi-Fold Doors

Contact info

Unit 2 Mansfield Network Centre, Concorde Way,, NG19 7JZ, Mansfield
01623 624500
info@lbsupplies.co.uk
lbroofwindows.co.uk

4.8

Excellent

3K reviews

5-star

4-star

3-star

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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All reviews

(2,666)

322 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Updated Feb 19, 2026

The Zest Acoustic Wall Panels are…

The Zest Acoustic Wall Panels are great.

They look amazing once installed, the acoustic properties are very good and the service from LB Supplies has been superb from the beginning until the end. I would definitely recommend it.

February 16, 2026

Unprompted review

Reply from LB Supplies

Feb 22, 2026

We always aim to offer the best quality products at the best prices possible so it is loverly to receive your review.
Thanks again for your kind comments.
Kind regards,
Managing Director
LB Supplies

Feb 15, 2026

Great service and quick delivery

February 9, 2026

Reply from LB Supplies

Feb 22, 2026

Many thanks

Feb 13, 2026

Very helpful customer service

Very helpful customer service. I ordered the slatted cladding and I'm very pleased with it. Good quality and easy to work with. Thank you.

November 5, 2025

Reply from LB Supplies

Feb 22, 2026

Thank you

Feb 12, 2026

Good window and Super fast delivery.

Good window and Super fast delivery.
Thanks

February 2, 2026

Reply from LB Supplies

Feb 22, 2026

Thank you for your lovely comments

Feb 12, 2026

Quick delivery and easily tracked

Quick delivery and easily tracked, polite and friendly follow up

So helpful to someone who needed to ask lots of questions so I could do it my self delivered on time and packed immaculately thanks to all for your help in my purchase

February 2, 2026

Reply from LB Supplies

Feb 22, 2026

Thanks for your 5 Star review. All our team work extremely hard to offer the best service possible and we are always available to answer as many questions as you like.
Kind regards,
Managing Director
LB Supplies

Feb 6, 2026

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