Le Parmentier Reviews 180

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often highlighting the superior craftsmanship and luxurious feel of the materials, especially the leather. Many appreciate the timeless and elegant designs, finding the bags versatile for various occasions and outfits. The ordering process is frequently described as simple, and many consumers are delighted with the fast and secure delivery of their purchases. However, some people were dissatisfied with the delivery times, with a few experiencing significant delays. A small number of customers also reported issues with product color not matching website images, and some received items with minor defects. Additionally, some reviewers expressed frustration regarding the return process, particularly concerning the responsibility for return shipping costs.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the exceptional quality of the... See more

Quality

Consumers find quality to be positive, consistently praising the exceptional craftsmanship and high-quality... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery times, with... See more

Order

Reviewers mention positive feedback about order. Customers found the ordering process easy and appreciated... See more

User experience

Reviewers highlight positive aspects of user experience, praising the bags for their perfect size and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Thais bag in caramel has quickly become one of my everyday favorites. Beautiful craftsmanship, perfect size, and so easy to style with both casual and more dressed-up looks. Even with every day us... See more

Rated 5 out of 5 stars

The Peggy bag in Caviar Black is an instant classic - it feels modern and timeless at the same time. With a smooth leather finish and structured design, it adds the finishing touch to any look. In... See more

Rated 5 out of 5 stars

I absolutely love Le Parmentier Paris. The bags are made of genuine high quality leather, and the styles are so unique. I wear my Atlanta bag out 2-3 times a week, and it still looks brand new. The ba... See more

Rated 5 out of 5 stars

this is by far my absolute favorite bag! it's effortlessly chic and so well made. the quality is unlike any other designer bag i've ever had and i can't walk down the street without getting stopped to... See more


4.7

Excellent

TrustScore 4.5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I love the bags

I love the bags, they are beautiful and made well. I ordered 3 already. Ordering was simple and I did not have to wait long before receiving them. Customer service is great. They answer right away and are very helpful. I will be ordering again in the near future.

Nada D'Aguanno

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Love the bag the color and the size, it's amazing and the delivery was spectacular…very fast...thank you

October 31, 2025
Unprompted review
Rated 4 out of 5 stars

Great quality- terrible advertising campaign

I love the bag but, the constant ads on social media after I purchased it, made me feel like it's lower quality than I thought when I bought it. I found it on Google initially. I have been bombarded with ads after the fact. Too many ads cheapen the brand. I was happy with the quality once it arrived but, the ads are awful and cheesy.

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered ta purse and returned it in…

I ordered a purse and returned it in the middle of August and I still have not gotten a refund from this company. It is now almost the end of November. I did like they asked, sent them an email of the tracking number. It is in italy, in customs. So basically they want me to track down customs, even though it is in Italy to find out why they have not returned the purse to the company. I am a customer not an employee. I also had to pay sixty dollars for return shipping. Such low morale and disrespectful customer service. I am taking them to small claims court. I shop online all the time, and this has never happened in my life. Beware!

August 27, 2025
Unprompted review
Le Parmentier logo

Reply from Le Parmentier

Hello,

We have contacted Trustpilot to verify the identity of the reviewer and confirm whether an order actually exists, but they were unable to provide us with any information.

To properly investigate, we kindly need at least an order number or the full name used for the purchase. Without this, we cannot determine whether the reviewer is an actual customer or whether a return was ever made.

At this stage, several elements suggest that the review may not be genuine:

- We have no record of any customer having paid such a high amount for return shipping.
- Our customer service consistently responds promptly and courteously, and we have no open cases resembling this situation.
- We have never received any small claims court notice from any customer.

We are, of course, always ready to assist any real customer who may be experiencing an issue, because we truly care.

Thank you.

Rated 5 out of 5 stars

Timeless elegance

The Thais bag in caramel has quickly become one of my everyday favorites. Beautiful craftsmanship, perfect size, and so easy to style with both casual and more dressed-up looks. Even with every day use it keeps its shape and doesn’t look worn out. It fits all my everyday essentials with ease and has that understated elegance that feels truly timeless.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Love my bag!

The bag is beautiful and high quality! I would absolutely buy another in a different color or style.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Le Parmentier Paris perfectly blends timeless elegance with that unmistakable Parisian charm. Each bag is crafted with attention to detail, high-quality materials, and a refined design that feels effortlessly chic.
I love how versatile their pieces are — they elevate any outfit, from casual days to elegant evenings. You can truly feel the passion and craftsmanship behind every creation.
A brand that brings a touch of Parisian sophistication to everyday style. 💫

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

I love my Peggy bag

I love my Peggy bag! Beautiful design, great quality, and super easy to style. Highly recommend Le Parmentier to anyone looking for elegant bag. high-quality pieces. 💕

October 1, 2025
Unprompted review
Rated 4 out of 5 stars

Speedy Delivery, But a return will cost you big time—returns must go to Italy

I thought the speed of delivery, the packaging and presentation, and the quality of the bag were amazing. However, I accidentally ordered 2 bags, the exact same bag, and although I tried to stop the second order, there is no process to do this. I shipped the 2nd bag back to Italy to return. It was a very costly mistake on my part. I wish there were easier returns and also, a way to send an alert not to fulfill an order if done within a few hours. This seems like a reasonable process to implement.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Le Parmentier Paris delivers timeless

Le Parmentier Paris delivers timeless, elegant designs with quality craftsmanship at a fair price. My bag feels both chic and practical—perfect for everyday use and special occasions. Highly recommend!

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

I was unhappy with my bag

I was unhappy with my bag. I went to ups to return it. It was going to cost me $350 to return-$50 more than the bag. So I tried the usps only to find that you can’t send leather goods from the US to Italy so it looks like I’m stuck with a $300 bag that I don’t want. I wrote a review about my experience and the company threatened me with legal action if I didn’t take the review down. So my counsel to anyone is to not order from this company if you live in the United States!

September 17, 2025
Unprompted review
Le Parmentier logo

Reply from Le Parmentier

Hello, we’d like to reply to Jennifer, who left two negative reviews on the single order she placed with us.

Of course, everyone is entitled to their opinion, but it is absolutely not acceptable for her to make defamatory statements about us.

The issue arose because the carrier she contacted for the return, as she claims, quoted her an unusually high fee of $350. That amount, if accurate, does sound excessive and could indeed be considered unfair on the carrier’s side.

However, as we explained to her, she was always free to choose another carrier, for example USPS or any shipping comparator site, where the cost would have been less than a fifth of that amount.

Anna De Santis
LP Team

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