Le Parmentier Reviews 180

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often highlighting the superior craftsmanship and luxurious feel of the materials, especially the leather. Many appreciate the timeless and elegant designs, finding the bags versatile for various occasions and outfits. The ordering process is frequently described as simple, and many consumers are delighted with the fast and secure delivery of their purchases. However, some people were dissatisfied with the delivery times, with a few experiencing significant delays. A small number of customers also reported issues with product color not matching website images, and some received items with minor defects. Additionally, some reviewers expressed frustration regarding the return process, particularly concerning the responsibility for return shipping costs.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the exceptional quality of the... See more

Quality

Consumers find quality to be positive, consistently praising the exceptional craftsmanship and high-quality... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery times, with... See more

Order

Reviewers mention positive feedback about order. Customers found the ordering process easy and appreciated... See more

User experience

Reviewers highlight positive aspects of user experience, praising the bags for their perfect size and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Thais bag in caramel has quickly become one of my everyday favorites. Beautiful craftsmanship, perfect size, and so easy to style with both casual and more dressed-up looks. Even with every day us... See more

Rated 5 out of 5 stars

The Peggy bag in Caviar Black is an instant classic - it feels modern and timeless at the same time. With a smooth leather finish and structured design, it adds the finishing touch to any look. In... See more

Rated 5 out of 5 stars

I absolutely love Le Parmentier Paris. The bags are made of genuine high quality leather, and the styles are so unique. I wear my Atlanta bag out 2-3 times a week, and it still looks brand new. The ba... See more

Rated 5 out of 5 stars

this is by far my absolute favorite bag! it's effortlessly chic and so well made. the quality is unlike any other designer bag i've ever had and i can't walk down the street without getting stopped to... See more


4.7

Excellent

TrustScore 4.5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing bag!

I absolutely love this bag! It’s a high quality and timeless bag and I can style it to almost any outfit. If you focus on quality and want a long-lasting product, Le Parmentier is for you!
Totally recommend!

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful product

Beautiful product and very helpful support team! They helped me figure out where the bag was when the carrier was delayed.

Pretty good quality, especially for the price point. I’ll be purchasing here again!

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

A Timeless Elegant Purse

From beginning to end, the transaction was easy. I was kept abreast of the tracking and when my purse would arrive. The purse is beautiful. It's well made and very chic. I was looking for that elegant timeless purse, not a hobo bag or other, and got exactly what I wanted.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Timeless not trendy

I was very impressed by the quality of Le Parmentier's bags. My husband gifted me the Thais satchel in red dragon for my birthday. I loved the construction and design of this bag. The leather quality is amazing, the compartments fit all of my necessities, and the magnetic closure keeps things secure. I purchased the Yucca shoulder bag in cognac, and I love it as well. Although the Yucca bag is smaller and more casual than the Thais, it is equally as well constructed. It is perfect for daily activities or days in which a crossbody is necessary. The wide guitar strap and suede trim gives this bag a luxe feel at an affordable price. These bags truly are timeless and elegant, and they will elevate your style.

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Bolo shoulder bag - Aqua

Beautifully made and beautiful looking bags. I bought the Obolo bag in Aqua colour and the colour and the quality is wonderful, especially considering the pricing.

The customer support service is attentive and very helpful.

Highly recomend!

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality …

The purse arrived within the specified time frame and the quality of it is magnificent. It’s very high quality and perfectly crafted.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Recommended!

Very good quality, conformed with pictures on the website. And customer client available for any trouble.
I recommend

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

I just received my bag

I just received my bag. I ordered the Yucca Suede. It is spectacular. I am already obsessed and I cannot wait to wear it. I want it in every color. Beautiful craftsmanship. Well done Le Parmentier. I am a fan.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Fast reply and solution

What I was very surprised is the fast reply for my request and solution
Mark Lautaro was my interlucoteur
The little card in the package when you receive the handbag is a very kind gesture.

September 25, 2024
Unprompted review
Rated 1 out of 5 stars

Never buy from them, you will get defective product and then they will make you pay to send it back


I recently purchased a bag that I need to return due to its poor quality. I’m not sure if the one I received is defective or if all your products are like this, but it doesn’t match the quality displayed on your website.

First, the bag doesn’t look as good in person as it does online. The material looks extremely cheap, almost like paper, and even the label is crooked. The stitching is so poorly done that I’ve attached a picture to show the extent of the issue.

I bought this bag for a friend’s birthday, and when she opened it, I was incredibly embarrassed. It looks like something from a dollar store, not a "luxury" boutique.

And now I have to pay shipping fee to send it back to get my money back. Such a waste of my time, big disappointment, never again!!!

July 19, 2024
Unprompted review
Le Parmentier logo

Reply from Le Parmentier

Hello,

We'd like to point out that this comment is defamatory and does not correspond to reality.

We're in business since 2016, our bags are sold and appreciated worldwide, it is not fair to receive a feedback like this.

Customer ordered the bag to be shipped to her address in Montgomery,IL with free standard shipping and we upgraded for free shipment from standard to express. She didn't pay for shipping.

When she received it she contacted us saying she wanted to return the bag, therefore we provided her with the return instructions.

As clearly indicated on our site, only return shipping costs are up to customer, while we do cover re-entry to Italy duties and customs (whose costs are actually higher than the shipping costs).

She is just trying to find an excuse not to pay return shipping costs, really not honorable.

Kind Regards,
Mark Lautaro

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look