Le Parmentier Reviews 180

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often highlighting the superior craftsmanship and luxurious feel of the materials, especially the leather. Many appreciate the timeless and elegant designs, finding the bags versatile for various occasions and outfits. The ordering process is frequently described as simple, and many consumers are delighted with the fast and secure delivery of their purchases. However, some people were dissatisfied with the delivery times, with a few experiencing significant delays. A small number of customers also reported issues with product color not matching website images, and some received items with minor defects. Additionally, some reviewers expressed frustration regarding the return process, particularly concerning the responsibility for return shipping costs.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the exceptional quality of the... See more

Quality

Consumers find quality to be positive, consistently praising the exceptional craftsmanship and high-quality... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery times, with... See more

Order

Reviewers mention positive feedback about order. Customers found the ordering process easy and appreciated... See more

User experience

Reviewers highlight positive aspects of user experience, praising the bags for their perfect size and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Thais bag in caramel has quickly become one of my everyday favorites. Beautiful craftsmanship, perfect size, and so easy to style with both casual and more dressed-up looks. Even with every day us... See more

Rated 5 out of 5 stars

The Peggy bag in Caviar Black is an instant classic - it feels modern and timeless at the same time. With a smooth leather finish and structured design, it adds the finishing touch to any look. In... See more

Rated 5 out of 5 stars

I absolutely love Le Parmentier Paris. The bags are made of genuine high quality leather, and the styles are so unique. I wear my Atlanta bag out 2-3 times a week, and it still looks brand new. The ba... See more

Rated 5 out of 5 stars

this is by far my absolute favorite bag! it's effortlessly chic and so well made. the quality is unlike any other designer bag i've ever had and i can't walk down the street without getting stopped to... See more


4.7

Excellent

TrustScore 4.5 out of 5

180 reviews

5-star
4-star
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1-star

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thanks LeParmentier

Thanks LeParmentier, I absolutely adore my Peggy bag, it’s elegant, generously sized and holds all the essentials. Its structure and design are beautiful and the craftsmanship is exceptional. What a lovely leather-goods brand!

July 25, 2024
Unprompted review
Rated 1 out of 5 stars

Never Again

I ordered the handbag from Le Parmentier for Mother's Day, three weeks prior. I was waiting for a shipment confirmation for over a week. Finally, I emailed the company, and it took them two days to email me back and that's when they shipped the bag. The bag arrived missing the strap without which it was completely useless. Upon my inquiry they told me they would not let me return it without paying the return shipping and they ended up shipping the strap which has arrived a week after Mother's Day. I am very disappointed with the customer service. It always took them 2-3 days to email me back and over a week to ship (even though their website claims they ship within 24 hours). I will never order another Le Parmentier handbag! It is not worth the hassle. As far as quality goes, there are far superior handbags for the price.

April 20, 2024
Unprompted review
Le Parmentier logo

Reply from Le Parmentier

Hello,

We’d just like to point out that, considering that on weekends our offices are closed, we always reply to emails, as we did in this case, within one business day.

Customer may return for full refund within 90 days since receipt time.

As per our return policy publicly displayed on our site, in case of return only return shipping cost is on customer, while all other concerning costs are on us (re-entry to Italy duties, customs and VAT).

All the best,

Le Parmentier Team

Rated 5 out of 5 stars

Best quality for affordable prices

Every time I wear a bag of LeParmentier, someone ask me what brand it is because it is so beautiful. When I tell them the price they are surprised because they expected more because the quality is amazing.
Also, the client service answered very fast and are efficient. I love this brand !!!

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent craftsmanship

I recently purchased a handbag from LeParmentier Paris and am very impressed. The design is elegant, the leather is high-quality, and the bag is incredibly functional with ample compartments. Excellent craftsmanship and outstanding customer service make it worth every penny.

June 20, 2024
Unprompted review
Show reviews in all languages. (180 reviews)

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