Leadenhall Law Group Reviews 976

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and responsive, often going the extra mile to assist clients. The service provided is frequently described as efficient, clear, and smooth, making complex processes easy to understand and stress-free. Reviewers highlight excellent communication, prompt responses, and a strong user experience, with many appreciating the proactive approach and timely updates. However, some people were dissatisfied with the service, reporting issues such as slow responses, unreturned calls, and a perceived lack of urgency or customer focus. A few other people also felt that there was a lack of professionalism, with template documents not being edited and important details being overlooked.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Response time

Reviewers mention positive feedback about response times, highlighting that customers found the service to be... See more

Customer service

Customers had positive experiences with customer service, highlighting the professional, responsive, and... See more

User experience

Users describe positive interactions with the user experience, highlighting clear communication and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently been selling 2 flats in a slightly less buoyant London market. My estate agents recommended Leadenhall Law Group and I'm delighted they did. Uzma Hussain and Leonarda Sahani have bee... See more

Rated 5 out of 5 stars

I wouldn't hesitate to engage Laura Caskey again. Knowledgeable and super responsive. She was amazing on our sale, and on our purchase which took 8 weeks to complete. Not forgetting Jessica Swaby our... See more

Rated 5 out of 5 stars

We had very little experience of the selling and buying experience. Su Okaka was our solicitor and kept us informed, she guided us through the process with quiet confidence. She was friendly and polit... See more

Rated 5 out of 5 stars

Afshan the Solicitor is professional , friendly and always walk the extra mile to help her clients Her communications and professional knowledge and skills is second to none This is the seco... See more


Company details

  1. Lawyer
  2. Conveyancer
  3. Legal Services

About Leadenhall Law Group

Written by the company

VISIT OUR WEBSITE
Leadenhall Law Group (LLG) is a leading law firm, with an integrated practice in Central London as well as our head office in Norwich. With our team of skilled Solicitors, we guarantee our clients experience and expertise in all areas of residential property law, and family law, as well as a specialist wills, trusts and probate team.


Our Family Department are Law Society Children Law Accredited. The Children Law accreditation is a recognised quality standard for solicitors, awarded to experienced practitioners in this area of law. All the senior solicitors in our Childcare and Adoption team are members of the Children Panel. It covers all types of children law.


At LLG, we are proud to be able to look back over a very successful history. Over the past 28 years, LLG has been involved in a large number of significant transactions and legal matters. This is what really distinguishes us as one of the leading law firms in our respective fields.
GET A CONVEYANCING QUOTE TODAY

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

976 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Excellent handling of flat sale

Nabil Shah and Sajitha Govindaraj from Leadenhall Group were our legal team for our recent flat sale in central London. They provided excellent support throughout. The whole sale process from acceptance to completion was conducted very efficiently, with excellent communication, making it very easy from our perspective. We are more than happy to recommend Leadenhall Group to anyone wanting to sell a property.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Birgul at Leadenhall Law Group brilliant!

Birgul at Leadenhall Law Group in Norwich was brilliant throughout the whole process of selling my flat. She was efficient and very detail-oriented, always responding quickly with answers to my questions, information, and next steps via email. The whole process was made simple, and I had full access to where we were in the process and I could ask for updates at any point. When I struggled with the paperwork, she was patient and gave clear information and instructions.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

instructed the firm to work on a…

instructed the firm to work on a transfer of equity and second charge and after approx 6 weeks of no comms at all from Michael Mcnally had to instruct another firm, pretty frustrating really

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

It was good to have the online updates

It was good to have the online updates, friendly but professional emails, clear instructions on what to do next and what to expect.
Although there were replies to voice mail messages by email it would have been better to be able to speak to a person.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

The service I received from Georgia and Johnny was excellent. Responded promptly to my questions and reacted quickly to any questions from the buyers solicitor.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Nasreen and the team at Leadenhall Law Group. Throughout the entire process, Nasreen was professional, responsive, and patient, always keeping me informed and answering all my questions clearly.

Buying a property can be stressful, but having Nasreen’s support made everything feel smoother and more manageable.
I truly appreciated her dedication and attention to detail.

Highly recommended – thank you for your excellent service!

Clara

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Birgul Akar

My experience with Leadenhall was excellent. Birgul was very efficient and proactive throughout the sale of my property.

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

Failure in protecting us

I am not one to complain; however, I've had months of trying to work with Leadenhall to come back to the enquiries I have made with no joy, so despite my best efforts to resolve the matters directly, I've been forced to write a review.

We used Leadenhall as our conveyancing team and experienced several issues throughout the process. We were unexpectedly reassigned to a different legal representative partway through, as the original contact was not operating to the standard we had paid for.

More importantly, the legal team failed to provide adequate guidance during the review and finalisation of our agreements and documentation. As a result, we were not equipped with the necessary information to question or challenge policies that have now proven to be insufficient.

One critical omission was the failure to highlight that the buildings insurance excludes coverage for flat roofs — despite the property clearly having a flat roof. This is a significant oversight and represents a failure in their duty of care, which has now led to serious complications for us as homeowners.

As first-time buyers, we place our trust in professionals whose expertise we rely on to guide us through the process. It's deeply concerning that such a failure can lead to significant long-term consequences.

We are extremely disappointed with the service and would not recommend Leadenhall based on our experience.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Sale of flat

The solicitors (Sajitha Govindaraj & Nabil Shah) were helpful and professional. They were responsive to all our requests and provided up-dates as needed.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

A professional service provided by Amber Howarth

On what was not an easy house sale and purchase, Amber Howarth provided a professional service for which I was very grateful. It was certainly a vastly superior service to my previous solicitors during my last house move. Although communication was a little slow initially this improved closer to exchange and completion and I would not hesitate to use Amber and Leadenhall for a house purchase in the future.

June 20, 2025
Unprompted review
Rated 4 out of 5 stars

We had a mixed experience……

We had a mixed experience… unfortunately for us we had the longest buying/selling journey ever due to the chain falling through multiple times… but Leadenhall were very efficient, however, we did find ourselves also having to chase multiple parties for information on their behalf which was very stressful

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great client service

Great client service. We were kept fully informed of progress throughout via a portal and our queries were responded to promptly. Would certainly recommend to others.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service thanks to Gilmore and…

Excellent service thanks to Gilmore and Nelman. This was not an easy property transaction, but they made it as painless as possible. Would not hesitate to recommend Leadenhall Law Group and will definitely use them again

June 25, 2025
Unprompted review

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