Leadenhall Law Group Reviews 976

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and responsive, often going the extra mile to assist clients. The service provided is frequently described as efficient, clear, and smooth, making complex processes easy to understand and stress-free. Reviewers highlight excellent communication, prompt responses, and a strong user experience, with many appreciating the proactive approach and timely updates. However, some people were dissatisfied with the service, reporting issues such as slow responses, unreturned calls, and a perceived lack of urgency or customer focus. A few other people also felt that there was a lack of professionalism, with template documents not being edited and important details being overlooked.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Response time

Reviewers mention positive feedback about response times, highlighting that customers found the service to be... See more

Customer service

Customers had positive experiences with customer service, highlighting the professional, responsive, and... See more

User experience

Users describe positive interactions with the user experience, highlighting clear communication and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently been selling 2 flats in a slightly less buoyant London market. My estate agents recommended Leadenhall Law Group and I'm delighted they did. Uzma Hussain and Leonarda Sahani have bee... See more

Rated 5 out of 5 stars

I wouldn't hesitate to engage Laura Caskey again. Knowledgeable and super responsive. She was amazing on our sale, and on our purchase which took 8 weeks to complete. Not forgetting Jessica Swaby our... See more

Rated 5 out of 5 stars

We had very little experience of the selling and buying experience. Su Okaka was our solicitor and kept us informed, she guided us through the process with quiet confidence. She was friendly and polit... See more

Rated 5 out of 5 stars

Afshan the Solicitor is professional , friendly and always walk the extra mile to help her clients Her communications and professional knowledge and skills is second to none This is the seco... See more


Company details

  1. Lawyer
  2. Conveyancer
  3. Legal Services

About Leadenhall Law Group

Written by the company

VISIT OUR WEBSITE
Leadenhall Law Group (LLG) is a leading law firm, with an integrated practice in Central London as well as our head office in Norwich. With our team of skilled Solicitors, we guarantee our clients experience and expertise in all areas of residential property law, and family law, as well as a specialist wills, trusts and probate team.


Our Family Department are Law Society Children Law Accredited. The Children Law accreditation is a recognised quality standard for solicitors, awarded to experienced practitioners in this area of law. All the senior solicitors in our Childcare and Adoption team are members of the Children Panel. It covers all types of children law.


At LLG, we are proud to be able to look back over a very successful history. Over the past 28 years, LLG has been involved in a large number of significant transactions and legal matters. This is what really distinguishes us as one of the leading law firms in our respective fields.
GET A CONVEYANCING QUOTE TODAY

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

976 reviews

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Rated 5 out of 5 stars

Birgul Conveyancer Extraordinaire

We dealt with Birgul, who was our conveyancing solicitor for the purchase of our house.

From start to finish Birgul was incredibly responsive, helpful, efficient, communicated brilliantly and was very thorough.

She made the process a lot less stressful than it could have been. We would have not hesitation at all in recommending Birgul (and Leadenhall).

A joy to deal with and very good at what she does.

Thanks a million, from Eric and Sophie

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

I used Leadenhall Law group to sell my…

I used Leadenhall Law group to sell my flat and for my ongoing purchase. The initial solicitor assigned to my case was Nasreen Ahmed, who really was not very good; slow to respond, did the bare minimum and was frustrating to work with - I had to constantly chase and basically suggest other ways to try and get in touch with people who wern't responding to her when she was requesting various things. She left Leadenhall Law group half way through my conveyancing which probably explained her 'computer-says-no' attitude, and the case was handed over to Annum Khan - who was worlds apart. From hereon in everything was taken care of, she was proactive, on the ball and understood the assignment. She'd update me as we progressed through the conveyancing and was responsive and generally great at the whole project-management side of it. Can't recommend her enough, if Annum is assigned to your case, you're in safe hands.

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

Painful experience from start to finish. I would not recommend this firm.

There is a clear lack of professionalism throughout the process. Calls go unanswered, messages are not returned, and emails are responded to a day later, if at all. Communication feels generic and impersonal at times it genuinely seems like the replies are AI-generated.

Overall, an extremely frustrating experience. I would strongly advise others to look elsewhere.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Professional Service

Highly professional, reliable and helpful. I would be happy to recommend them.

My experience with the Leadenhall Law Group was excellent, and I would like to thank Sajitha and Nabil in particular for all of their help during the sale of my house. Their prompt action and expert knowledge were outstanding from start to finish. Everything was handled efficiently, clearly and with real confidence. What made the process even smoother was the accessibility of their online service - I was updated every time the case progressed, even in small ways, and this turned a stressful process into a genuinely manageable one.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID.

Things seemed to start off well with Leadenhall law. However as time progressed the customer service experienced was awful and made our house selling and purchase process even more stressful than moving house already is.
The amount of work and chasing we had to do as customers was not acceptable , nothing got done and things were just held up unless you are constantly on their case (more than usual with solicitors) With this being said, once the firm / team recognise your number, they will ignore your calls and not answer your phone calls. ( I know this because I would call a few times from my number, and get no answer - I would then call from a different number, and low and behold, the call was answered straight away)
Extremely disappointed with the service received , I will never forget how much more stressful Leadenhall made this experience and I would never recommend, or use them again.
We were assigned to Ethan Curries team.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Sale of our house

Even though we didn’t expect this sale to take as long as it did. We were thoroughly informed throughout the process at what stage we were going through and the information we needed to pass on

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Recommendation for Annum Khan

It was a pleasure dealing with Annum Khan on a recent transaction. As an American, I am not alone in being baffled by the arcane mechanics and process of property sale in the UK.

Annie patiently helped me understand everything, stewarding me through the process with professionalism, competence, and expertise. She worked with pace and consistency, and promptly made herself available in communications both by phone and email.

At all times I felt confident that she was acting in my interests. In the end it’s thanks to her efforts that we were able to punch through the outcome we wanted, and in great time. Thank you Annie!

Jacob

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

No one answered or came back to me.

No one answered or came back to me.

I called the Norwich office three times over a week to get a house quote. It just rang out, I wonder if anyone works in the Norwich office.

A friend had said they were ok, so thought I would keep trying.

I thought I would try the online form on their website, filled it in and sent my request, no reply, did it once more.

That was over two weeks ago, and still nothing, for a big company, it makes you wonder if there is anyone there.

Really poor and completely ignored me for a quote, can only imagine what they will be like if they were actually doing my transactions!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely professional and efficient

Extremely professional and efficient. I am a first time buyer and Johnny Sherrington and Georgia Nottage were fantastic. They guided me through the process, provided regular updates and were extremely knowledgeable. I couldnt recommend them enough.

October 31, 2025
Unprompted review
Rated 4 out of 5 stars

Good and responsive service

Alpa and Delke were a fast and responsive conveyancing team. Initial contact was with Alpa, then majority with Delke. The buyer's solicitor contributed to the process being drawn out and stressful. Delke was highly professional and helpful throughout. She was patient, yet persistent and thorough and always friendly and understanding when I needed to vent my frustration! She is an asset to the company.

Only a couple of things I wasn't happy with - lack of clarity/transparency over a couple of the charges and had to wait two days to receive the money I was due from my sale from the accounts team.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

I recently used Delke and Alpa as my…

I recently used Delke and Alpa as my solicitors for a house purchase, and I couldn’t be happier with their service. They were professional, responsive, and kept me updated throughout the entire process. Everything was handled efficiently and with great attention to detail, making the whole experience smooth and stress-free. I would highly recommend them to anyone looking for reliable and friendly conveyancing solicitors.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

I happen to use Landenhall Solicitors…

I happen to use Landenhall Solicitors for my house purchase .
They have brilliantly designed visuals of the entire purchase process that keeps you updated throughout.

Birgul Akar, my assigned solicitor for the purchase of the house was very professional and helpful all the way through.

For anyone looking to buy a house, I would definitely recommend them.

Regards,
Zaheer

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

We recently used Leadenhall Law Group…

We recently used Leadenhall Law Group for the sale of our flat and I cannot recommend them, specifically Zoe Gomme and Martins Batire, highly enough.

From the outset, their professionalism was exemplary. They handled every aspect of the conveyancing process with meticulous care and clarity, ensuring we understood the steps involved. This made a potentially stressful period incredibly smooth.

What truly set them apart was their excellent communication. They were consistently proactive, providing updates without us needing to chase them, and responding to every query swiftly and thoroughly. It felt like they were always one step ahead, which gave us tremendous confidence.

Finally, the speed at which they acted was remarkable. They efficiently managed deadlines and pushed the transaction forward without ever sacrificing attention to detail. Thanks to their dedication and prompt action, our sale was completed quickly and without issue.

If you are looking for a conveyancing team that is professional, communicative, and exceptionally efficient, look no further than Zoe and Martins at Leadenhall Law Group. A five-star service all round!

October 24, 2025
Unprompted review

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