I have been dealing with Jemma Oakley at the Aylesbury branch from my initial enquiry for a flat. It has been an absolute pleasure dealing with Jemma and I'm very grateful for all her help on securin... See more
Company replied
Buckingham Street, HP20 2LD Aylesbury, England, GB
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I have been dealing with Jemma Oakley at the Aylesbury branch from my initial enquiry for a flat. It has been an absolute pleasure dealing with Jemma and I'm very grateful for all her help on securin... See more
Company replied
From the initial enquiry Macey has been really helpful, keeping us informed with how the rental checks are coming along and she has answered any questions straight away. So far so good and would highl... See more
Melanie Humphreys our Estate agent was very efficient.We were unsure of paperwork all was explained things went through, now we are in our temporary accommodation the rental we can get back to normal.... See more
Company replied
A really great property service, especially Barbara, who went out of her way to make sure issues were dealt with, quickly and efficiently. Also thanks to Cal who repaired and replaced the items out of... See more
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

Buckingham Street, HP20 2LD, Aylesbury, England, United Kingdom
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Replied to 98% of negative reviews
Typically replies within 1 week
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Ella and Jemma are both angels showing their professional skills in all areas .
They both certainly showed patience with helping me 👍👌😀

Reply from Leaders - Aylesbury
I've had a great experience with Jemma at Leaders, she has taken great care into answering all my questions and queries and made a very new and stressful situation a whole lot easier! I had lots of questions and anxieties with this being my first flat and she made sure to answer everything I needed to know and has been a wonderful communicator all throughout this process. She has been great with answering my albeit bombarding emails and I've been so grateful for all of her help.

Reply from Leaders - Aylesbury
I usually deal with Lettings Manager Ella Newton. Over the past 9 years, Ella has always been very attentive if there has ever been an issue with my rented property. I feel I can trust Ella and the team to keep me informed every step of the way. An all round caring service which makes me feel valued as a tenant.

Reply from Leaders - Aylesbury
Jemma was great when it came to helping us move! She constantly communicated with us with updates and made it relaxing, rather than stressful, which is what I was expecting! I would highly recommend! Thank you.

Reply from Leaders - Aylesbury
It was pleasure to deal with one of the property specialist name Jemma.
Was easy and strength forward, Thanks

Reply from Leaders - Aylesbury
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