Leaders - Belper Reviews 

40
TrustScore 4 out of 5

4.1

4 Chapel Street, DE56 1AR Belper, GB


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Rated 5 out of 5 stars

I've never had any contact with leaders until recently but I can honestly say I'm more than happy very impressed with there service. They have been in regular contact with myself have kept me updated... See more

Rated 5 out of 5 stars

Very great experience from the start! Helped me find the perfect place and the process was very smooth! They are very efficient and friendly with communication.

Company replied

Rated 4 out of 5 stars

Hard a great service. From the day we made the call to book for the viewing the staff were very nice and receptive. Millie was very helpful during the onboarding process she will response to all are... See more

Rated 4 out of 5 stars

Used Belper, Derbyshire branch back in October last year (2022) many thsnks to Grace for helping to secure property from a distance and negiare with lovely landlady to have my pet at the property too.... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Belper

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 4 Chapel Street, DE56 1AR, Belper, United Kingdom

4.1

Great

TrustScore 4 out of 5

40 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(40)

2,145 reviews in the last 12 months

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Rated 5 out of 5 stars

I had the pleasure of dealing with both…

I had the pleasure of dealing with both Natalie and Millie during my rental experience with Leaders. Millie on the viewing was friendly and informative, and Natalie’s customer service is second to none. She likes a chat as do I so will always put a smile on your face. Would highly recommend Leaders and Natalie in particular.

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

Great support from the team at Leaders…

Great support from the team at Leaders with what is always a stressful process! Showed admirable patience with my constant calls, even just for reassurance everything was going ok! Thanks All!! :)

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

Helpful and organized

Leaders especially the agents assigned to my letting process were helpful and organized. Nathalie was able to do follow ups with the landlord regarding my questions and was happy to give updates as soon as possible. They have good customer service support and I hope that they continue to give such to others.

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

Great service 😁

First time dealing with this estate agent, looking for a property is stressful but I have been given fantastic service by Millie, she is a great credit to the team and answered all my queries fast and has been very helpful ☺️

July 6, 2023
Unprompted review
Rated 2 out of 5 stars

hard work unlear and confusing

websites that ask for action but u can't do anything until your moved in then after so long they confirm automatically so if there was an issue you can't fix it.
asking for information that I could not give thanks to my job(small company)
I also called up 3 times to sort all of this out and they were helpful but it's been unnecessary stress.

May 17, 2023
Unprompted review
Leaders  - Belper logo

Reply from Leaders - Belper

Dear Ben,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

Rated 4 out of 5 stars

Great service

I'm still looking for a place but am happy with the service I'm getting from Millie and George. Both of them are friendly and helpful!

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

Forever Greatful

What can i say.... i rang up this branch in a urgent case of looking for a new home for me and my partner after my old landlord served us a section 21 as they was selling the house and gave us 2 months to move. as you can image its been so stressful and quite emotional time for us in the middle of a cost of living crisis, work and everyday life. BUT as soon as i rang up Leaders at Belper and had the absolute amazing Millie help me find a house, apply and get accepted and mange to get us in the house before our deadline the weight this has lifted of our shoulders is unbelievable . i can not thank you all enough for your support and really fast replies to my emails and questions. again i can not thank Millie and Gemma enough for the support they have given me and my partner in our time of need. i would hate to think what situation we would be in without the help from you all!!

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

Phoned up regarding a rental property…

Phoned up regarding a rental property and spoke to Millie (from belper branch I believe) very polite on phone and very fast to respond to emails making the process to the property I was applying for a much smoother process.

March 14, 2023
Unprompted review
Leaders  - Belper logo

Reply from Leaders - Belper

Dear Cai

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Millie was brilliant

I called up and spoke to a woman called Millie, she was happy to help and had really good service. Would definitely recommend her Thankyou.

February 21, 2023
Unprompted review
Leaders  - Belper logo

Reply from Leaders - Belper

Dear Courtney

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars
Leaders  - Belper logo

Reply from Leaders - Belper

Dear Peter

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

Great Team Effort just a few words to…

Great Team Effort just a few words to say I had a great experience working with the Leaders team on renting out my new property especially Gemma helping me through all the technical stuff , but also Jennie and Millie for introducing me to Leaders hope to continue working with a great team in the future thanks Rash 😊👏

February 7, 2023
Unprompted review
Leaders  - Belper logo

Reply from Leaders - Belper

Dear Rashpal,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Helpful

Emma Parker was the one who has helped me since picking my keys up, really grateful for all the help with also reporting maintenance and getting in contact with the management she got this sorted for me straight away.

January 30, 2023
Unprompted review
Leaders  - Belper logo

Reply from Leaders - Belper

Dear Mary

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

Great team

Used Belper, Derbyshire branch back in October last year (2022) many thsnks to Grace for helping to secure property from a distance and negiare with lovely landlady to have my pet at the property too. George for calming my nerves and making last minute arrangementcs on move day and rest of ths team involved too for your part loveky friendly office thsnks team

October 19, 2022
Unprompted review
Leaders  - Belper logo

Reply from Leaders - Belper

Good afternoon

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

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