Leaders - Boston Reviews 

158
TrustScore 4.5 out of 5

4.7

Lancaster House Gilbert Drive, PE21 7TQ Boston, GB


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Rated 1 out of 5 stars

We rented our house through leaders and there tradesmen fitted a new floor in the bathroom. After getting our house back. We realised they had made a awful job of the floor. This is how it looked und... See more

Company replied

Rated 5 out of 5 stars

Debbie has always been a pleasure to talk to. Very thorough with her inspection Taking care to make a note of any problems . Debbie is definitely 5* Unfortunately what let the whole process down i... See more

Rated 5 out of 5 stars

Ellie came today to do our house inspection.We were given a time slot between 12 - 5pm & she arrived just after midday with a friendly smile.We just let her do as she needed,took photos & checked the... See more

Company replied

Rated 5 out of 5 stars

Ellie carried out an inspection on 3th June. Ellie was friendly, courteous, professional, and carried out the inspection in a time she deemed sufficient to complete what she needed to do and take a... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Boston

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • Lancaster House Gilbert Drive, PE21 7TQ, Boston, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

158 reviews

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Replied to 99% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(158)

2,179 reviews in the last 12 months

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Rated 5 out of 5 stars

So quick and helpful

So quick and helpful Jamie has helped get our fence fixed we receive good communication from agent and handyman

September 6, 2024
Unprompted review
Leaders  - Boston logo

Reply from Leaders - Boston

Dear Monika

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Really wonderful and helpful team

Really wonderful and helpful team

I had a nightmare situation with housing, and contacted Leaders to view properties. Amy, the letting agent, went above and beyond to adjust to my hectic times. The property manager, Shannon, was also very approachable and easy to contact.

I highly recommend their services.

August 12, 2024
Unprompted review
Leaders  - Boston logo

Reply from Leaders - Boston

Dear Customer 4

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving the Boston Team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

just moved into my apartment and I must…

just moved into my apartment and I must say I do appreciate the rapid reply to queries and issues and the speed with which you guyz sort them out. I believe I would have a good stay while here.

July 17, 2024
Unprompted review
Leaders  - Boston logo

Reply from Leaders - Boston

Dear Charles

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Amazing experience with leaders…

Amazing experience with leaders especially with "Gemma" . My stay with them for 2 years has been very smooth and they have been promptly resolving issues if brought to them.

July 11, 2024
Unprompted review
Leaders  - Boston logo

Reply from Leaders - Boston

Dear Muhammad

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Gemma a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I have nothing but good words about the…

I have nothing but good words about the whole team in Boston, the lettings team went above and beyond and the property management team have been brilliant in helping me while I was getting settled.

July 3, 2024
Unprompted review
Leaders  - Boston logo

Reply from Leaders - Boston

Dear Rachel

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

Avoid

Brilliant when I first became a tenant now no care is given. Staff hound you to do a good review mentioning names to get their little bonus. Been waiting years for work to be completed, always pass the book to someone else. Hole in the wall when moved in, the put masking tape over it. Letterbox leaking when rains, still not sorted. Half the walls falling off, they're not interested. Friends of the landlord just turning up, using the driveway and riding through with a ride on lawnmower, non secure property. Can't wait to find somewhere new with a decent and interested landlord that wants to look after their property. If I could turn back I'd never use leaders again. Can't wait to find somewhere new, feel sorry for the next victim that pays £700 a month for a sh**hole of a house. Freshly painted when first moved but never mentioned about the damp and salt coming through so as you can imagine, it's dropping off. Unsafe bedroom doors. The list goes on. Oh and when you mention anything about taking it further, your end of tenancy comes up.

March 1, 2024
Unprompted review
Leaders  - Boston logo

Reply from Leaders - Boston

Dear Callum

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Gemma has provided us with a great…

Gemma has provided us with a great service. She’s always been most helpful and efficient. Thank you Gemma.

June 24, 2024
Unprompted review
Leaders  - Boston logo

Reply from Leaders - Boston

Dear I Fleetcroft

Thank you for the lovely 5 star feedback for Gemma we really appreciate you taking the time to leave a review.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Rental experience

Always happy to help and sort out any issues . Gemma is always happy to help , replies swiftly and gets things sorted straightaway .
Thankyou again Gemma

June 17, 2024
Unprompted review
Leaders  - Boston logo

Reply from Leaders - Boston

Dear Lorretta.

Gemma is a great asset to the company and it is lovely to receive this feedback for her hard work.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Moved to a new home

Just moved in and it been good so far brilliant staff and a great help from shane he supported me with getting the property thank you

June 6, 2024
Unprompted review
Leaders  - Boston logo

Reply from Leaders - Boston

Dear Aaron.

Good Luck in your new Home, Shane is pleased you were happy with his assistance.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Outstanding service

Really quick and helpful responses always going out there way to make sure we as tenants are happy and satisfied with everything that going on in and around renting our property in particular

Gemma Henderson she's always gone out of her way to make sure we're happy in our home

May 7, 2024
Unprompted review
Leaders  - Boston logo

Reply from Leaders - Boston

Dear Liam Richardson

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders is the first letting agency…

Leaders is the first letting agency where me and my partner felt that finally all boxes get ticked. Whenever we have an issue it gets sorted and we have been happy with the service received so far. Lyndsay has been amazing to us, very helpful and understanding.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

Fantastic Customer Service. I required some important information urgently and rang the Boston office first thing on a Monday and spoke with Gemma Hendrerson. Not only did Gemma manage to get the information I required back to me very quickly, it also include inforamation from the company before Leaders took over. Absolutely brilliant service, thank you.

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Gold star customer service

Been a tenant through Leaders for a number of months now and throughout the whole process from application to property management, their services have been nothing short of exemplary.
Staff have always been incredibly polite and helpful. If any issues do occur, Gemma & all the team are always there to make sure everything is resolved very quickly.

February 26, 2024
Unprompted review
Rated 1 out of 5 stars

Please avoid using this company

Please avoid using this company spent 3 years at one of there properties always had excellent inspections every 6 months until we handed our notice in only giving half our deposit back using petty reasons for doing so.

January 1, 2024
Unprompted review
Rated 5 out of 5 stars

A big thank you to Gemma.

A big thank you to Gemma for helping to get the next door neighbours fence sorted out after no one wanted to know. She is always so polite even after i had a bit of a rant one day,not like the ignorant person i spoke to at the letting agent that lets that property.

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Communication

Easy to communicate, quick response and eager to resolve any issues. Very pleasant to have a rant at and a laugh. I always feel confident with Holly which makes me feel we are part of a team to look after someone else’s house and my home together. Thanks

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

We are currently renting a property…

We are currently renting a property through Leaders and have been for the past couple of years. Our current property manager, Gemma Henderson has been great! So friendly and efficient to answer any questions or resolve any concerns.
Thank you! Very happy tenants!

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

Positive

Absolutely positive experience with Leaders Letting Agency , Boston. Gemma the property manager is very helpful.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Leaders are efficient and informative

We rented out our 2 bedroom property for 10 years with Leaders (Hill & Clark) with 100% success and efficiency, thank you. Particular thanks to GEMMA HENDERSON for her efficient and informative management (& patience) 👏👏👏
Dr M Salisbury

January 8, 2024
Unprompted review

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