We rented our house through leaders and there tradesmen fitted a new floor in the bathroom. After getting our house back. We realised they had made a awful job of the floor. This is how it looked und... See more
Company replied
Location
Switch locationLancaster House Gilbert Drive, PE21 7TQ Boston, GB
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See what reviewers are saying
Debbie has always been a pleasure to talk to. Very thorough with her inspection Taking care to make a note of any problems . Debbie is definitely 5* Unfortunately what let the whole process down i... See more
Ellie came today to do our house inspection.We were given a time slot between 12 - 5pm & she arrived just after midday with a friendly smile.We just let her do as she needed,took photos & checked the... See more
Company replied
Ellie carried out an inspection on 3th June. Ellie was friendly, courteous, professional, and carried out the inspection in a time she deemed sufficient to complete what she needed to do and take a... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Boston
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
Lancaster House Gilbert Drive, PE21 7TQ, Boston, United Kingdom
4.7
Excellent
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional Service
We have been dealing with Leaders for around a year and have always had exceptional service. Gemma in particular always provides speedy and informative responses.
We would highly recommend
August 31, 2022
Unprompted review
Reply from Leaders - Boston
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
Gemma was extremely professional and…
Gemma was extremely professional and helpful and dealt with my enquiry promptly. I have no hesitation in leaving a 5* review.
August 22, 2022
Unprompted review
Reply from Leaders - Boston
Dear Nicholas,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
Great company understanding and will…
Great company understanding and will always get back to you thank you to everyone especially Gemma
August 20, 2022
Unprompted review
Reply from Leaders - Boston
Good morning,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
Top service from a fantastic team
I am a gas contractor for Leaders Boston, Gemma, Charlene and Hollie are very helpful and prompt when dealing queries and issues with my works orders. Would recommend 100%, cannot give 10 stars so 5 will have to do...Thank you for your support.
August 20, 2022
Unprompted review
Reply from Leaders - Boston
Good morning,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
I am a landlord with few properties…
I am a landlord with few properties with leaders and recently had to deal Gemma Henderson about the new law for the carbon monoxide in properties. She was sharp efficient but above all very helpful and I can’t thank her enough
August 18, 2022
Unprompted review
Reply from Leaders - Boston
Dear Kamel,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
Great lettings team
The lettings team (Gemma, Hollie & Charlene) are quick to deal with any maintenance issues that occur. Easy system to report issues for both tenants and contractors. Pleasure working with you.
August 16, 2022
Unprompted review
Reply from Leaders - Boston
Dear Scott,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
All the staff at leaders are great
All the staff at leaders are great, we work as contractors for leaders regularly. Gemma, Hollie and Charlene are all very responsive and professional. All repairs are dealt with swiftly and efficiently by these guys.
NTW Plumbing and Heating Ltd
August 16, 2022
Unprompted review
Reply from Leaders - Boston
Dear Tessa,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Absolutely fantastic people who always…
Absolutely fantastic people who always do their absolutely best for you. its a great pleasure working for Gemma , Charlene and Hollie
August 16, 2022
Unprompted review
Reply from Leaders - Boston
Dear Ben,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Gemma fixed and arranged a problem with…
Gemma fixed and arranged a problem with my door in no time she's amazing gets any job done asap .10 out of 10
Thank you
August 16, 2022
Unprompted review
Reply from Leaders - Boston
Dear Shawn,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Reply from Leaders - Boston
Dear Phil,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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