Leaders - Brighton Marina Reviews 

14
TrustScore 3.5 out of 5

3.7

18 Waterfron Brighton Marina Village, BN2 5WA Brighton, GB


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Rated 1 out of 5 stars

Car park is part of the marina cost... you pay it in advence, but the marina management subcontracted the car park monitoring to a company called saba. Marina office gives you a little card to displ... See more

Company replied

Rated 5 out of 5 stars

Rebecca Eager has been managing my apartment at 0rion 9 Brighton Marina for the past year. Rebecca has been outstanding in helping me with any problems I encountered while living in this apartment t... See more

Company replied

Rated 5 out of 5 stars

We have just recently moved into our new property and were very impressed by the service provided by Molly. Molly was very professional and kept us updated throughout the leasing process. She has a po... See more

Rated 5 out of 5 stars

Always very good service from the branch at Brighton Marina. I email instructions to the branch manager Chloe. I always get a speedy and helpful response. This is customer service at its finest. A... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Brighton Marina

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 18 Waterfron Brighton Marina Village, BN2 5WA, Brighton, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(14)

2,074 reviews in the last 12 months

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Rated 1 out of 5 stars

Car park management tells you all

Car park is part of the marina cost... you pay it in advence, but the marina management subcontracted the car park monitoring to a company called saba. Marina office gives you a little card to display on your screen, but it is not a sticker. Some part of t car park is only accessible via two sets of barriers with a key. At one point after going through two sets of barrier, you forget to put the card on your front screen, here is the moment saba fines you £140
for that. This is how predatory they operate , setting you up to fail and get your money, project that back to the other areas and that is what you will expexperience in that marina.

March 26, 2026
Unprompted review
Leaders  - Brighton Marina logo

Reply from Leaders - Brighton Marina

Dear Tuncay Gurhan

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Fast experience

It didn’t take me long to find the perfect renting property.
The staff were amazing.🤩

December 13, 2025
Unprompted review
Leaders  - Brighton Marina logo

Reply from Leaders - Brighton Marina

Dear Ellise Thompson We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Exceptionally smooth and supportive renting experience

Leaders made my entire renting experience smooth and stress-free. Their communication was always clear and timely, and every member of the team I interacted with was supportive, friendly, and genuinely willing to help. I truly felt looked after throughout the whole process.

May 22, 2025
Unprompted review
Leaders  - Brighton Marina logo

Reply from Leaders - Brighton Marina

Dear Customer, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

I needed a tenancy letter within a very…

I needed a tenancy letter within a very short time frame and Cameron Salisbury went above and beyond to help me get that on time (and even early!) It has helped me extremely, and I am super grateful!

October 7, 2025
Unprompted review
Leaders  - Brighton Marina logo

Reply from Leaders - Brighton Marina

Dear Emily Burns We greatly appreciate your 5-star review and the time you took to share your experience with Cameron. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Thank you Chloe and Iona

I would like to give a big thank you to Chloe and Iona for the excellent customer service provided. Since the first day I popped in to Leaders Marina looking for flat until now that I have renewed my contract for the second year and I am so happy to be with them in the future. They have been very supportive, knowledgeable, quick response in all matters and definitely I highly recommend Leaders as the best!!!

August 8, 2025
Unprompted review
Leaders  - Brighton Marina logo

Reply from Leaders - Brighton Marina

Dear Customer We greatly appreciate your 5-star review and the time you took to share your experience with Iona and Chloe . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Rebecca Eager has been managing my…

Rebecca Eager has been managing my apartment at 0rion 9 Brighton Marina for the past year. Rebecca has been outstanding in helping me with any problems I encountered while living in this apartment there she fully deserves the five star review I have given her today,

Roger Caine

April 30, 2025
Unprompted review
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Reply from Leaders - Brighton Marina

Dear Roger

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Rebecca a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Always Very Good Service

Always very good service from the branch at Brighton Marina. I email instructions to the branch manager Chloe. I always get a speedy and helpful response. This is customer service at its finest. A letting agent that is proactive and dynamic. Far better than the rest. Highly recommended.

September 23, 2024
Unprompted review
Leaders  - Brighton Marina logo

Reply from Leaders - Brighton Marina

Dear Paul

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Chloe and the team at Brighton Marina a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Chloe Bradwell lettings manager at…

Chloe Bradwell lettings manager at Brighton marina was fantastic ..she was so helpful and knowledgeable ...she is great at her job ..gave me lots of good ideas..

September 9, 2024
Unprompted review
Leaders  - Brighton Marina logo

Reply from Leaders - Brighton Marina

Dear Beverley Smith

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 1 out of 5 stars

Never trust these tricksters

no respect to the clients , there are bands of contractors connected to the managers for every job that do not provide good quality service but with very high cost , they do their best to charge tenants for existing old problems in the properties by using confusing words in contracts, the security of the resort is suspicious of cooperating with thieves

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Compliment for Molly at Leaders in Brighton Marina…

We have just recently moved into our new property and were very impressed by the service provided by Molly. Molly was very professional and kept us updated throughout the leasing process. She has a positive approach to her work and always greeted us with a smile on her face.

August 23, 2023
Unprompted review
Rated 1 out of 5 stars

Please don’t give these agents a chance

No one went there before the rental and consequently not only did it have a constant leakage of toxic fumes in it only one bed which was itchy and caused massive health problems. All in all a little icky for me. No tenancy should be so much as £1850 and can’t even live in the property plus not much was done so slept outside which is colder than cold as no one came to look or sort it out AND they left the tenancy after two months to AnOTHER agency to sort out the problems. So all in all a big crap apartment for no reason. I buy now-no point in renting through these massive estate agencies. As no one cares anymore. Suzy

Plus 13 months later I get replied to!!

July 4, 2023
Unprompted review
Leaders  - Brighton Marina logo

Reply from Leaders - Brighton Marina

Dear Mrs Dior,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

Rated 1 out of 5 stars

Unprofessional service

Unprofessional service
Meant to write this review couple of months back. Extremely unprofessional staff and management in their responses. As a landlord you need your property looked after in your absence . Wouldn't recommend this agent to anyone.

July 19, 2022
Unprompted review
Leaders  - Brighton Marina logo

Reply from Leaders - Brighton Marina

Dear Michelle Telles,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Rated 5 out of 5 stars

Great team Molly Nick Maria everyone…

Great team Molly Nick Maria everyone there on western road
even their other branches helped out so much

Easy quick simple to the point

Can't ask for anything more x

January 14, 2022
Unprompted review
Leaders  - Brighton Marina logo

Reply from Leaders - Brighton Marina

Dear Ovais Ihsan,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

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