Car park is part of the marina cost... you pay it in advence, but the marina management subcontracted the car park monitoring to a company called saba. Marina office gives you a little card to displ... See more
Company replied
18 Waterfron Brighton Marina Village, BN2 5WA Brighton, GB
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Car park is part of the marina cost... you pay it in advence, but the marina management subcontracted the car park monitoring to a company called saba. Marina office gives you a little card to displ... See more
Company replied
Rebecca Eager has been managing my apartment at 0rion 9 Brighton Marina for the past year. Rebecca has been outstanding in helping me with any problems I encountered while living in this apartment t... See more
Company replied
We have just recently moved into our new property and were very impressed by the service provided by Molly. Molly was very professional and kept us updated throughout the leasing process. She has a po... See more
Always very good service from the branch at Brighton Marina. I email instructions to the branch manager Chloe. I always get a speedy and helpful response. This is customer service at its finest. A... See more
Company replied
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

18 Waterfron Brighton Marina Village, BN2 5WA, Brighton, United Kingdom
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Replied to 96% of negative reviews
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Car park is part of the marina cost... you pay it in advence, but the marina management subcontracted the car park monitoring to a company called saba. Marina office gives you a little card to display on your screen, but it is not a sticker. Some part of t car park is only accessible via two sets of barriers with a key. At one point after going through two sets of barrier, you forget to put the card on your front screen, here is the moment saba fines you £140
for that. This is how predatory they operate , setting you up to fail and get your money, project that back to the other areas and that is what you will expexperience in that marina.

Reply from Leaders - Brighton Marina
It didn’t take me long to find the perfect renting property.
The staff were amazing.🤩

Reply from Leaders - Brighton Marina
Leaders made my entire renting experience smooth and stress-free. Their communication was always clear and timely, and every member of the team I interacted with was supportive, friendly, and genuinely willing to help. I truly felt looked after throughout the whole process.

Reply from Leaders - Brighton Marina
I needed a tenancy letter within a very short time frame and Cameron Salisbury went above and beyond to help me get that on time (and even early!) It has helped me extremely, and I am super grateful!

Reply from Leaders - Brighton Marina
I would like to give a big thank you to Chloe and Iona for the excellent customer service provided. Since the first day I popped in to Leaders Marina looking for flat until now that I have renewed my contract for the second year and I am so happy to be with them in the future. They have been very supportive, knowledgeable, quick response in all matters and definitely I highly recommend Leaders as the best!!!

Reply from Leaders - Brighton Marina
Rebecca Eager has been managing my apartment at 0rion 9 Brighton Marina for the past year. Rebecca has been outstanding in helping me with any problems I encountered while living in this apartment there she fully deserves the five star review I have given her today,
Roger Caine

Reply from Leaders - Brighton Marina
Always very good service from the branch at Brighton Marina. I email instructions to the branch manager Chloe. I always get a speedy and helpful response. This is customer service at its finest. A letting agent that is proactive and dynamic. Far better than the rest. Highly recommended.

Reply from Leaders - Brighton Marina
Chloe Bradwell lettings manager at Brighton marina was fantastic ..she was so helpful and knowledgeable ...she is great at her job ..gave me lots of good ideas..

Reply from Leaders - Brighton Marina
no respect to the clients , there are bands of contractors connected to the managers for every job that do not provide good quality service but with very high cost , they do their best to charge tenants for existing old problems in the properties by using confusing words in contracts, the security of the resort is suspicious of cooperating with thieves
We have just recently moved into our new property and were very impressed by the service provided by Molly. Molly was very professional and kept us updated throughout the leasing process. She has a positive approach to her work and always greeted us with a smile on her face.
No one went there before the rental and consequently not only did it have a constant leakage of toxic fumes in it only one bed which was itchy and caused massive health problems. All in all a little icky for me. No tenancy should be so much as £1850 and can’t even live in the property plus not much was done so slept outside which is colder than cold as no one came to look or sort it out AND they left the tenancy after two months to AnOTHER agency to sort out the problems. So all in all a big crap apartment for no reason. I buy now-no point in renting through these massive estate agencies. As no one cares anymore. Suzy
Plus 13 months later I get replied to!!

Reply from Leaders - Brighton Marina
Unprofessional service
Meant to write this review couple of months back. Extremely unprofessional staff and management in their responses. As a landlord you need your property looked after in your absence . Wouldn't recommend this agent to anyone.

Reply from Leaders - Brighton Marina
Great team Molly Nick Maria everyone there on western road
even their other branches helped out so much
Easy quick simple to the point
Can't ask for anything more x

Reply from Leaders - Brighton Marina
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