Leaders - Burgess Hill Reviews 

93
TrustScore 4.5 out of 5

4.6

13 Station Road, RH15 9DE Burgess Hill, GB


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Rated 5 out of 5 stars

Scarlett Hobbs-Winstanley has been my property manager for our long term rental. Her availability and communication have been excellent throughout our dealings especially when problems have arisen wit... See more

Rated 5 out of 5 stars

Scarlet Hobbs-Winstanley is the best property manger I’ve had with Leaders. She’s an excellent point of contact who cares about the well being of tenants. I cannot fault our recent interaction when my... See more

Company replied

Rated 4 out of 5 stars

I was very disappointed after hearing Cameron has left, it took me a long time to engage with Leaders before Cameron. With Scarlett, initially I had difficulties to have contacts with her, but once... See more

Company replied

Rated 5 out of 5 stars

Scarlet from Leaders has been working hard to make good our property since move in. She has always responded to emails and phone calls in a timely manner & is always helpful and polite. We have been v... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Burgess Hill

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 13 Station Road, RH15 9DE, Burgess Hill, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

93 reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(93)

2,257 reviews in the last 12 months

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Rated 5 out of 5 stars

Cameron Salisbury is a great assistance…

Cameron Salisbury is a great assistance when dealing with any issues concerning the property we’re renting. Whenever we report anything we get a very swift response and he’s straight onto solving the problem or liasing with the contractors. Compared to the previous letting agency I had to deal with, this experience has been just great.

September 11, 2025
Unprompted review
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Reply from Leaders - Burgess Hill

Dear Customer We greatly appreciate your 5-star review and the time you took to share your experience with Cameron. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Cameron made our place feel home again!

We recently moved into our rental property and had a few issues at the start. As soon as Cameron Salisbury found out, he got everything sorted really quickly and made sure the repairs were done without delay. Thanks to him, the place is now fully functional and feels like home. He’s been super efficient, helpful, and easy to deal with — we really appreciate all his support! A true star ⭐

August 29, 2025
Unprompted review
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Reply from Leaders - Burgess Hill

Dear Irina Barzan We greatly appreciate your 5-star review and the time you took to share your experience with Cameron. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Excellent property management from Cameron

Cameron has been an excellent property manager to work with, we went from a private rental to one with this agents and struggled at the beginning with the difference in processes etc. Cameron took over all communication a few days before we moved in and has been really understanding with problems we had, ensured all have been sorted and has always got back to us quickly. He has made everything much easier when things need sorting and will keep us in the loop without having to chase for updates. We really appreciate how helpful he has been over the last few months and he has made what was a rocky start with renting with an agency, into a smooth and well managed experience.

August 29, 2025
Unprompted review
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Reply from Leaders - Burgess Hill

Dear Jasmin G We greatly appreciate your 5-star review and the time you took to share your experience with Cameron. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Exceptional Property Management Services from Cameron Salisbury

Cameron my Property Manager is a true gem! Always responds to my queries within 24hours! He is very professional and his service delivery is exceptional!! I highly recommend him for your Property Portfolio requirements.

August 28, 2025
Unprompted review
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Reply from Leaders - Burgess Hill

Dear Maria Omosele We greatly appreciate your 5-star review and the time you took to share your experience with Cameron. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

This review is only for Cameron Salisbury

This review is only for Cameron Salisbury (Property Manager).
Cameron has been amazing at communicating and getting work done at our home. The management of our property was taken over by leaders and poor automated ‘communication’ was causing stress both to us and the landlord. They wanted to charge me to put my husband back on the tenancy agreement when they took him off on the hand over!

Cameron is a thoughtful, calm and respectful person. He resolved issues and we finally felt listened too and all our communication problems stopped. I would highly recommend requesting help from him if you are ever in need.

August 28, 2025
Unprompted review
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Reply from Leaders - Burgess Hill

Dear A Hackett We greatly appreciate your 5-star review and the time you took to share your experience with Cameron. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

A safe pair of hands

As a private landlord I am totally reliant on the rental agents to ensure that my property is well maintained and that my tenant is happy. A recent example of how Cameron Salisbury has managed things very well is with regard to the need for a replacement boiler. He has not only been efficient in obtaining quotes and communicating with me about getting the work undertaken, but he has also successfully managed conversations with the, understandably, unhappy tenant. It is important to me that the property is well looked after and if you have a similar requirement, I can unreservedly recommend Cameron as a safe pair of hands and his manner is always friendly but professional.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Cameron Salisbury is an exceptionally…

Cameron Salisbury is an exceptionally skilled professional.
His attention to detail and communication with us has been excellent at all times. We would highly recommend. Thank you Cameron and Leaders.

July 15, 2025
Unprompted review
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Reply from Leaders - Burgess Hill

Good Afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Leader Burgess Hill has good customer…

Leader Burgess Hill has good customer service
Cameron Salisbury has been great. All quick to reply to email or phone call. Quick with sorting about with the house. Has made the hole experience smooth and easy

May 1, 2025
Unprompted review
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Reply from Leaders - Burgess Hill

Dear Nathan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Cameron a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Cameron Salisbury has been great during…

Cameron Salisbury has been great during my recent tenancy issues… Excellent customer service & easy to talk to & he’s excellent at his job - would definitely recommend

May 9, 2025
Unprompted review
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Reply from Leaders - Burgess Hill

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Thank you Cameron!

Cameron has been a real star, in constant communication and is always available to speak on the phone. He has worked tirelessly at getting the roof & extractor fan fixed in our rental property and I can't thank him enough. Thanks Cameron :)

May 9, 2025
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Reply from Leaders - Burgess Hill

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Cameron Salisbury

Cameron Salisbury is my property manager, l find him very friendly and approachable and efficent at his job.
Winter last year my boiler broke and Cameron got it sorted and back up and working in a very short time.
He is now sorting out a little repaint and it has been so easy so far getting it sorted

April 15, 2025
Unprompted review
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Reply from Leaders - Burgess Hill

Dear Tracy

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Cameron a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Hallie Tucker was the property…

Hallie Tucker was the property consultant who took care of us during the process of viewing, referencing and finally moving in to our rental. Hallie was always professional, courteous and helpful throughout.

November 28, 2024
Unprompted review
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Reply from Leaders - Burgess Hill

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Support from Cameron at Leaders

Cameron Salisbury at Leaders has been supportive with liaising between me and the tenant during roof repairs. His friendly and professional involvement is much appreciated.

March 17, 2025
Unprompted review
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Reply from Leaders - Burgess Hill

Dear Alex

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Cameron a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Excellent service and friendly staff

I’ve been working with Leaders for 6 months and directly with Cameron Salisbury for about 5 months now and I couldn’t be happier.

I am new to property management and was a bit nervous at the start, but I am now confident that my tenant and property are in safe hands with Cameron and Leaders. (For context, my property is on a fully managed package but at no point has any decision been made without me and I have never felt out of control.)

Over the last few of months I’ve run into a couple of minor issues with my property, but Cameron has been on it the moment they came up. Just one example; a fence panel came down in the recent storms and it was reported to me, a contractor sent out and the problem fixed all in one day — for a competitive price as well.

Cameron has demonstrated exceptional organisation, patience and professionalism throughout my entire time working with him. He is approachable and friendly, making every conversation and transaction pleasant and effortless. It’s so refreshing to work with someone who genuinely wants to do a good job.

If it's not already obvious, I wholly recommend working with Leaders Burgess Hill Branch, especially if you are just starting out.

March 3, 2025
Unprompted review
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Reply from Leaders - Burgess Hill

Dear Kirsty

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Cameron a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I want to thank Cameron Salisbury for…

I want to thank Cameron Salisbury for his amazing service he has provided for me. He is very quick to answer any questions I may have. An absolute credit to the team.

February 25, 2025
Unprompted review
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Reply from Leaders - Burgess Hill

Dear Emma

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Cameron a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Leaders are very professional and very…

Leaders are very professional and very supportive in terms of services.
Cameron from property management team is very excellent with support, help and caring for property & tenants.
I recommend their Real estate services.

Thanks for all your services @Leaders @Cameron.
Kamlesh Rewapati

February 25, 2025
Unprompted review
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Reply from Leaders - Burgess Hill

Dear Kamlesh

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Cameron a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

We have been working with Cameron…

We have been working with Cameron Salisbury on our property 32 Charlwood Road. He is so refreshing!!!
You ask him for all types of help and he does it! You know the job is going to be done. Really I have had some bad experiences with different agents but Cameron is a credit to Leaders. Thank you.

February 26, 2025
Unprompted review
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Reply from Leaders - Burgess Hill

Dear Lesley

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Cameron a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Just wanted to call out the efforts of…

Just wanted to call out the efforts of Rebecca and Cameron from Leaders Burgess Hill office in handling our tenancy renewal.
Their professionalism, proactiveness and efficiency in all matters really is always helpful when dealing with tenants on behalf of landlords (like us).
Our recent transactions were taken up diligently and completed swiftly which is not only delightful but also an amazing experience!!!

Kudos again, Rebecca and Cameron. Keep up the good work !

February 12, 2025
Unprompted review
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Reply from Leaders - Burgess Hill

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 4 out of 5 stars

Liaison with Tenants

Cameron at Leaders has been great at dealing with the interface between myself and my tenants. Issues are dealt with in a timely manner using tact and diplomacy - it must sometimes be a fine line to tread!
Thanks Cameron and keep up the good work!

January 17, 2025
Unprompted review
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Reply from Leaders - Burgess Hill

Dear John

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

My rented property problems resolved

As a Landlord my rented property recently had a few problems (conservatory windows, kitchen and boiler), I found Cameron of Burgess Hill very efficient, helpful and friendly. He obtained competitive quotes and liaised with the contractors. I could not ask for more. Thank you to him at Burgess Hill.

February 6, 2025
Unprompted review
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Reply from Leaders - Burgess Hill

Dear Susan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

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