Leaders - Burgess Hill Reviews 

Scarlet Hobbs‑Winstanley ​​​​
Property Manager

Great prompt communication, Also available direct on the telephone. Very Important.

Friendly Voice, and prompt actions via email.

Sometimes in the past, the change of property manager had not been communicated. However, Scarlet introduced herself by email when she started as the new property manager which impressed me. She has also been very responsive when it comes to email communication and is a great asset to Leaders, in my opinion.

I have found Scarlet very helpful in dealing with issues on our property. She is very friendly and responsive in handling and replying to messages.
Overall, an asset to Leaders.

I wanted to leave a review specifically for Scarlet Hobbs-Winstanley.

Throughout what has been a very difficult and stressful period for my family, Scarlet has always been professional, polite and respectful in her communications. She has taken the time to respond to my emails, kept me updated where she could, and has treated us with courtesy throughout.

Unfortunately, my experience with Leaders as a company has been much less positive. I found the accounting and credit control processes confusing, with conflicting arrears figures being provided at different times, which made it very difficult to understand the true position of the account. That aspect of the process added unnecessary stress to an already challenging situation.

Scarlet herself, however, has remained professional throughout, and I would like to thank her for the way she has handled matters within what I appreciate are the constraints of her role. So its 5 stars for Scarlet and none for Leaders

Scarlet from Leaders has been working hard to make good our property since move in. She has always responded to emails and phone calls in a timely manner & is always helpful and polite. We have been very fortunate to have Scarlets help in the last month. Thank you so much.

Scarlet is wonderful and communicative, and does everything she can to help.

I was disappointed when I first heard that Cameron was leaving but after speaking to Scarlet I realised that she was a competent member of staff and I now have every faith in her to answer and deal with any issues or questions I may have.

I've a few issue with some of the systems (accessing quotes, additional fees been taken that were not agreed to) in the past 12 months, however from the perspective of the Burgess Hill site Alex and Scarlett have addressed these in a prompt and timely manner and are always polite, positive and helpful.

We've had a few different property managers over the time we've been with Leaders (with varied experiences), but found Scarlet is always helpful, will reply to emails quickly and is happy to answer any questions we have (and if it's not her area of expertise, will put us in touch with the right person).

The only reason the score is not 5* is because we have an ongoing issue with the accounting system Leaders have swapped to (not Scarlet's area), which is causing a lot of confusion - but we are hopeful it will be rectified soon.

I am very happy with my current property manager Scarlet Hobbs-Winstanley. I always find her to be prompt and obliging when dealing with my email correspondence (I am overseas). Keep up the good work, Scarlet!

Leaders have been looking after our properties for a few months now and they have really helped us. They are a great professional team, especially Alex and Scarlet.
We have had many problems and they have been quick to help us.
We hope that they will continue to be happy to help us in the future.
Kind Regards,

Scarlet has been brilliant as a property manager. She is mostly quick to respond to concerns and would follow up outstanding issues.

I have not needed much contact with Scarlett Hobbs-Winstanley but when l have she always been polite and helpful

Scarlet Hobbs-Winstanley, I would like to take this opportunity to express my sincere appreciation for the excellent support and assistance you have provided over the past couple of weeks in addressing the maintenance issues at the property.

Your dedication, responsiveness, and proactive approach in coordinating between the tenant, landlord, and contractors have been truly commendable. Managing multiple issues and ensuring that each one was followed through to resolution is not an easy task, but you handled it professionally and efficiently.
Your ability to act as an effective bridge between all parties involved helped streamline communication, avoid delays, and ensure that the necessary repairs were carried out promptly. Your consistent updates and commitment to resolving every concern have been greatly appreciated.
Thank you once again for your hard work, patience, and excellent service. It has made a significant difference, and your efforts have not gone unnoticed

Scarlett manages the rental we are in and she is always quick to respond and get things actioned

Scarlett Hobbs-Winstanley has been exceptional as my property manager. Through the years of owning various properties, I have had several managers and Scarlett rates amongst the best. Extremely efficient in dealing with any matters that arise, or in ongoing property needs and communication is spot on, which is the key.

I was very disappointed after hearing Cameron has left, it took me a long time to engage with Leaders before Cameron.
With Scarlett, initially I had difficulties to have contacts with her, but once she had time to settle in her new job, she has been brilliant and with quick responses to my enquiries. She is a valued member of your new team. Lydia

We have a portfolio of properties so there is always some maintenance happening however for the first time in many years we have no issues.
Thanks to Joanne Stakim for chasing all contractor and keeping on top of things.
We appreciate all you do.

I would certainly recommend Leaders Burgess Hill to anyone. Customer service is excellent. Communication is one hundred percent, phone calls and emails answered without hesitation and very helpful, kind staff and always put their customers best interest first.

Today Alex Hodge from leaders contacted me regarding my tenancy review and may I say after previous experiences today was an absolute pleasure she was kind and courteous and incredibly easy to talk too.

Certainly knows how to treat people and is an amazing member of your staff. 5 🌟 thanks again !!!!