Leaders - Bury St Edmunds Reviews 

54
TrustScore 4 out of 5

3.9

Kings Mews Kings Road, IP33 3AE Bury St Edmunds, GB


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Rated 1 out of 5 stars

Don't touch Leaders with a bargepole especially the Bury St Edmunds branch! I reminded them that the new renters rights bill passed in May is to investigate not only BAD LANDLORDS but BAD ESTATE AGENT... See more

Company replied

Rated 5 out of 5 stars

Great service, upfront, honest and knowledgeable agents. I've been letting my property through Leaders since 2014, now and have never felt let down, even with the inevitable changes in personnel over... See more

Company replied

Rated 5 out of 5 stars

Our move with Leaders went smoothly and was well handled by Tom Brame & Andrew Marsh both of these lads are a credit to the company for their professional manner in which they conducted themselves & c... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Bury St Edmunds

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • Kings Mews Kings Road, IP33 3AE, Bury St Edmunds, United Kingdom

3.9

Great

TrustScore 4 out of 5

54 reviews

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1-star

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Replied to 97% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(54)

2,303 reviews in the last 12 months

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Rated 5 out of 5 stars

I use Leaders in Bury St Edmunds to…

I use Leaders in Bury St Edmunds to manage my properties and love the fact that they are so pro-active. Service with a plus! The online portfolio management system is also a very handy tool! The whole team is great, but Cat deserves a special shout out!

August 22, 2022
Unprompted review
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Reply from Leaders - Bury St Edmunds

Dear Jasper,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

This is my first time renting privately…

This is my first time renting privately after a marriage breakdown, Tom and the rest of the team have been great. Very helpful and happy to answer any questions. They made the process much less stressful than it could have been.

July 29, 2022
Unprompted review
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Reply from Leaders - Bury St Edmunds

Dear Sarah,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

The team at Leaders over in Bury was…

The team at Leaders over in Bury was most helpful and patient with me. While I was traveling abroad they assisting me with letting a property and was most helpful with providing assistance with obtaining contacts for other services.

July 25, 2022
Unprompted review
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Reply from Leaders - Bury St Edmunds

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Excellent service

I was very impressed with the excellent service received from Tom at Leaders. I have successfully been able to rent the property I really wanted with his help. He kept me up to date at all times, and I will be moving in shortly. The whole process was efficient and proceeded smoothly.

June 28, 2022
Unprompted review
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Reply from Leaders - Bury St Edmunds

Dear Sue,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I found the team at Leaders Bury…

I found the team at Leaders Bury fantastic. From the moment I enquired about renting a property down to the handing over of the keys on moving day. The team kept me up to date of everything that was going on, emailed over documents and did all they said they would.

June 25, 2022
Unprompted review
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Reply from Leaders - Bury St Edmunds

Dear Matt,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

From the start Leaders were…

From the start Leaders were exceptionally helpful and quick to respond to any queries. Would recommend them for any other people looking for an estate agents.

June 17, 2022
Unprompted review
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Reply from Leaders - Bury St Edmunds

Dear Alex,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Big thumbs up

Ben, Tom and Cat are professional, friendly and helpful. Very quick at returning calls and emails. I really appreciate everything they did, they definitely took the stress away!

June 13, 2022
Unprompted review
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Reply from Leaders - Bury St Edmunds

Dear Rebecca,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great Service :)

Cat Goodwin has been great and very supportive/communicative and has really looked after me to get me into my new place. Thanks so much :)

May 30, 2022
Unprompted review
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Reply from Leaders - Bury St Edmunds

Dear Beth,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

CAT GOODWIN : THANK YOU!!!

Cat Goodwin : professional, knowledgeable, polite and proactive. Without her sensitive and immediate help, my family would have been in a very difficult situation. Her support and advice was of immeasurable use and transformed our lives. I highly recommend Cat and state most strongly that she is a first class representative of "Leaders".
Thank you Cat, you are a star!!

May 29, 2022
Unprompted review
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Reply from Leaders - Bury St Edmunds

Dear Humphrey,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders was extremely helpful and…

Leaders was extremely helpful and provided great communication throughout the process of getting the letting set up. They were really flexible during the move to accommodate my needs. Awesome experience all around!

May 28, 2022
Unprompted review
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Reply from Leaders - Bury St Edmunds

Dear Brett,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I was blown away by the approachability…

I was blown away by the approachability of the team, and I felt very cared for on my move in day! They went above and beyond in regards to helping support me in sorting out my utilities. Whilst there was some confusion regarding my referencing, I felt like this was a mix up in communication with all involved parties :)

May 28, 2022
Unprompted review
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Reply from Leaders - Bury St Edmunds

Dear Megan,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Leaders were very efficient and helpful…

Leaders were very efficient and helpful I am now settled into my new home and very happy :-)

May 28, 2022
Unprompted review
Leaders  - Bury St Edmunds logo

Reply from Leaders - Bury St Edmunds

Dear Nancy,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great

Rented a flat through Leaders and they were very helpful and friendly throughout the whole process. They kept us informed the whole way and had all the answers to our many questions. Would reccomend.

May 28, 2022
Unprompted review
Leaders  - Bury St Edmunds logo

Reply from Leaders - Bury St Edmunds

Dear George,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

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