Leaders - Bury St Edmunds Reviews 

Don't touch Leaders with a bargepole especially the Bury St Edmunds branch! I reminded them that the new renters rights bill passed in May is to investigate not only BAD LANDLORDS but BAD ESTATE AGENTS such as corrupt LEADERS!

We dealt with tom from bury St Edmunds office he was brilliant from start to finish

Leaders made my moving so smooth. Alfie is one of the best letting agent.

Hi Tom Brame did some viewings with me
he was very professional and knowledgeable
I would highly recommend him Desmond ShekleShekleton

Very efficient

Found a suitable place in record time good customer service

The company is very helpful and always answer questions quickly

I've sat on this for a few months, hoping something might have shifted in the background, or a final email apology appearing. Unfortunately, the experience from start to end with Leaders was disappointing for both properties I have previously rented. The last one, managed by BSE, I stayed in for multiple years despite disrepair. It was always promised these things would be fixed, but there was no push from the estate agent to get these sorted, until I escalated to director level within the company. Even then, fixes were not made, so I left the property. At one point, I was told that due to my rent amount being below market value, fixes weren't expected. A U-turn was made on this stance once directors were involved, but no fixes were made during my residency. The attitude up until this point was not at a level expected, and the responses quite unprofessional. At one point the landlord's son replaced the electric shower 4 times, due to water shooting out of the buttons, which made it evident he was not qualified to do so. I asked for the safety certificate from Leaders, which they did not have and did not ask for when the shower was installed. Due to the time it took dragging the overall issues out, the ombudsman would not involve themselves (over 12 months), and I had to leave for safety reasons. Once this happened, all communication from Leader's side stopped. Unfortunately there was no resolution, and the Bury St Edmunds branch throughout were not very interested, despite the dangers in the house. The issues still present when I left the property were:
Chimney still broken/hanging off and danger to life of passersby or possibly tenant, (should it collapse through the roof).
Holes in the roof (daylight visible from the loft).
Split gutter on front corner (soaking passersby and house).
Holes in kitchen lino and full patches missing either side of door leading to utility area.
Utility area in disrepair and door frame rotted through due to mushrooms.
Side of bath split and no way to affix (since moving in).
Carpets receding at edges in dining room and bottom of stairs - bottom of stairs a trip hazard. No underlay or carpet grips to keep the carpet in place.
Stair rails hanging off.
Back gate is rotted through and could easily be broken.
Additionally, shed and summerhouse are rotten through.
No extract ventilation in either kitchen or bathroom.
Black mould in multiple rooms.
These issues were raised on each 6 month inspection, with no attempt to fix, and no support from the estate agents. Heating had to be on nearly all the time, and ventilated regularly to keep damp at bay. The landlord's son used silicone to fill the cracks in the front/living room wall, where water came in each time it rained (ruining a sofa I then had to get rid of). I'm happy to provide proof if ever needed, with a full trail of correspondence with directors regarding this situation.

This was the second time I’ve rented for leaders i will start with saying Never again from the first day we moved in we had hassle and issues, very quick at sorting and taking deposit to secure property etc but throughout the tenancy we didn’t enjoy our time at the property littered with issues leak from the bathroom that they were aware of in past but didn’t say anything and just painted over it boiler had issues no hot water at times broken button took months to sort out I appreciate this is the landlord job to sort it out but leaders don’t chase it just sit and leave it and when they did sort it out the rent jumped up by over £100 they book inspections and when you wait in for them they don’t turn up if it was other way round they would punish you with a fine, no communication is used nobody knows what’s happening or what to do I’m not going to mention names but the guy who was my source of contact was useless couldn’t do anything right once we told
Them we wast going to renew contract they then tried saying the landlord has requested we move out and we had 2 months and couldn’t go sooner even thought we handed notice in and had already moved out. During our inspections there was 0 issue with the house except a dart board was up (I asked for permission when I moved in) yet when checking out issues was noted

8th December we moved out inspection was done on the 11th and new tenants in on 15th December they claimed that we would have to pay £750+ for a new bath panel and to redecorate one area where we put blinds up (we kept the blinds at the property)

It’s been back and forth with offers of how much I am willing to pay up for these slight issues, always being rejected constant emails and phone calls asking what was going on as heard nothing over Xmas and new year and into January so had to go to TDS who ruled in my favour they were asking for too much money for the issues TDS send money within 2days of the final result yet have only just received deposit back today from leaders this is the undisputed amount so I have no idea why it has taken 3 months to get this money back also luckily much more healthy amount coming back to us then they wanted it but waiting over 3 months after moving out is unacceptable as the plan was to use towards new property rental but had to change plans regarding that but glad it is finally sorted so I can see the back of Leaders Bury St Edmund’s, so to finish off, rude clueless incompetent Staff with no customer service or communication skills, no care about the tenants needs would rate 0 if I had the chance both times I’ve been with them it’s been exactly the same awful company don’t recommend and would avoid for sure

The whole process of rental was very easy to do and extremely straightforward. The staff at the office were very polite and helpful and aided me through the process.

They are absolutely amazing company to rent from you don't have to wait long if something goes wrong they will sort out as soon as possible

The team at Leaders Bury St Edmunds have always been extremely helpful, professional, and informative. They provide plenty of advance notice for interim inspections, which is greatly appreciated, and they consistently prioritise any maintenance issues. Any problems raised are dealt with promptly and efficiently, giving real peace of mind. Overall, their service has been reliable, responsive, and a pleasure to deal with.

Despite instant confirmation after viewing to secure a property with a security deposit 3 weeks ago, I received no follow-up communication, no call backs, and no updates of any kind, just a statement that we are awaiting landlord's response.
Today, after contacting your office, I was informed without any prior notice that another applicant had already placed a deposit and the property was no longer available.

Great service, upfront, honest and knowledgeable agents. I've been letting my property through Leaders since 2014, now and have never felt let down, even with the inevitable changes in personnel over the years.
Big thanks to Ann Marie and all the team.

From a landlord.
Continual poor communication and general bad service. Allowed an inappropriate tennent to move in and pay for a year in advance then allowed the them to back out of the tennancy after 2 months without anuthing signed by us. Always waiting for any updates when work being done. Different person via email moat occasions. Office seems to be run by a bunch of "geezers" making the minimum effort required to keep properties occupied. Very poor. We are changing agents once this latest saga is complete. Absoute jokers.

The renting process with Tom at Leaders has been fantastic, Tom is very responsive and goes above and beyond. It's been a smooth, stress free process. Definitely recommend.

Tom, Hannah and Lauren made my first time renting process simple and stress free. I would highly recommend Leaders!

I’m in the process to rent a house from Leaders Bury St Edmunds, just missing the contract signed, so far everything has been smooth and competent, everyone in the branch has been professional and always available to answer any questions, their online tools cover practically all aspects of the rental process, I believe that will apply to sales as well. Definitely I will recommend them.

Absolutely perfect. The whole team looked after me from start to finish making it easy as possible and what could’ve been a stressful situation. Very easy. Thanks everybody